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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202534
4d
1
SavedSave
Team LeaderRandburgSeasonal USA Campaign – Night Shift  Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in managing a team to deliver exceptional service to the international market…… Apply Now!Key responsibilities:Effectively manage the team to ensure service delivery standards are metImmediately address any challenges the agents might face which may impact productivityCoach and mentor the teamsRegular performance reviews to ensure KPI’s are met andDaily management of absenteeism and attendanceBuild rapport with the client, and ensure every experience is exceptionalMaintain sound client relationsCreate and submit the necessary reporting on timeRegularly connect with management where support is neededMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjg3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776214&xid=1109_182877
31min
1
SavedSave
REPORTING TO SITE/PROJECT MANAGERPOSITION OBJECTIVEThe candidate will be responsible for implementing and maintaining awareness programs relating to safety, health, and the environment. He or she will also conduct all the below functions to ensure compliance with safety, health, and environmental requirements.MAIN RESPONSIBILITIES/OUTCOMES1.Policy & Regulation MaintenanceMonitor compliance of company SHE policies and proceduresEnsure a safe working environment for all stakeholdersRaising health and safety awareness and reporting on key issues - Advise on provisions to minimize safety risksEnforce OHS policiesCollaborate with managers to ensure site complies with relevant safety legislation and regulations and identify safety issuesLiaise with and report to official regulatory bodies on OHS mattersAttend, participate and / or facilitate safety meetings including Safety Committee meetings and Toolbox Meetings2.Method Statements & Risk AssessmentsAssist with preparing method statements together with the relevant site management teams. Team’s meetings/meetings to be held to discuss suggested methods in detail to ensure full understanding of task steps.Prepare issue-based risk assessments in line with method statements and all related SHE documentation.Carry out continuous risk assessments for activities on site and in workshops.Monitor and assess unsafe conditions/behaviour and make recommendations to site management on how to avoid or mitigate these risks.Conduct Job Safety Observations to identify potential hazards in the workplace and mitigate the risks identified.3.SHE File Preparation & MaintenanceCompile and maintain SHE Files, all supporting documentation and the communication thereof.4.Site Safety InspectionsPerform daily site inspectionsCarry out safety corrective actions as a result of site inspections, investigations, or compliance requirementsIntervene in unsafe activities or operations and take action to correct unsafe conditions, performance, or actionsAccompany client, auditors, inspectors or other health and safety representativesReport accidents, unsafe conditions, and unsafe acts to site management5.Accident InvestigationRespond immediately to safety incidents / accidents ensuring risk mitigation strategies are implemented in a timely mannerSupport the incident management process in investigations, data gathering and reportingProvide input on corrective actions for all incidents, accidents or near misses6.Record KeepingAssist with internal and external audits, when requiredGeneral management of safety administration, as requiredMaintain and manage safety records, logbooks, registers, and documentation, as required7.TrainingProvide SHE training, awareness and inductions on site to employees, contractors, and other relevant parties.MINIMUM QUALIFICATIONSSAMCPC Project and Construction Management. The South African Council for the Project and Construction Management Professions (SACPCMP) Registered.Grade 12Drivers License Code B (Code
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzA0Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776078&xid=1108_177046
41min
1
SavedSave
Procurement specialists are responsible for facilitating the evaluation of tenders, products and services, negotiating contracts to ensure approved purchases are cost efficient, of high quality and meet the requirements of the organisation.QualificationRelevant Commercial Degree or Diploma in Purchasing / Logistics Management or equivalent with commercial subjects.Knowledge Skills5 years procurement experience with at least 2 years dealing with procurement administration.At least 3 years’ experience in practicing Public Procurement Regulation as prescribed by the National Treasury/ PFMA/ PPPFA and BBBEE.SAP experience in the Materials Management module (particularly SAP Contract Administration) would be an advantage.Computer literacy (Microsoft Office suite: Word/Excel/Power Point/MS Project).To facilitate the administration of the integrated procurement process and to conduct commercial evaluations i.e. cost evaluations, B-BBEE evaluations and other statutory compliance checks and to ensure follow-through of recommendations to contract management and contract close-out.To provide procurement advice to internal clients on procurement strategies to optimally serve business needsTo manage the negotiations and finalisation of supply and service contracts to achieve cost savings and other commercial targetsTo effectively support B-BBEE imperatives and initiativesTo assist internal user departments / clients with the development of clear technical specifications and associated cost modelsTo provide support to the procurement manager with the implementation of procurement strategiesTo effectively implement procurement policy-, systems- and procedures and to ensure compliance thereto in the execution of procurement dutiesTo ensure timely execution of procurement processes and to manage internal client expectationsTo monitor supplier performance based on Service Level Agreements (SLAs)To monitor supplier development plans for supplier growth and improved service deliveryThe incumbent must be prepared and willing to work overtime on short notice
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODg1Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779716&xid=1108_178856
3h
1
Calling all seasoned C# wizards looking to soar to new professional heights! Embrace a thrilling opportunity with one of South Africas premier investment firms.As a Senior C# Developer within their dynamic team, youll dive into groundbreaking projects reshaping the investment landscape. Seize the chance to leave your mark while honing your expertise in a supportive atmosphere.Join a culture known for propelling careers forward, offering endless avenues for growth and market value enhancement. If youre primed to propel your career forward and match the criteria below, take the leap and APPLY NOW!Skills You Will Need:C#.NET CoreAngular 7+AngularJSTypeScriptSQLGitAzureCI/CDContainerization (Kubernetes and Docker)Do You Qualify?Degree (Computer Science, Engineering, or similar)3+ years experience with API development7+ years experience with C# and .NET CoreThe Reference Number for this position is BRM58650 which is a Permanent in-office position based in Sandton, Johannesburg offering a cost to company of up to R850k Per Annum
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODg0N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779710&xid=1108_178847
3h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202531
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202543
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202540
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
4d
1
SavedSave
Our client is a leading provider of financial wellness solutions through its Right Track Financial Wellness Programme. With a team of experienced professionals dedicated to developing tailored solutions, they pride themselves on being the preferred partner for their clients financial wellness needs. As specialists in the field, they offer unparalleled expertise and a commitment to championing consumer financial wellness and they are looking to recruit an experienced Insurance Industry Finance Manager to join their team.
Job Purpose:
The Finance Manager will have experience in financial management, accounting, and the financial/insurance sector. The role involves overseeing financial activities like budgeting, forecasting, reporting, and risk management. Its a leadership position demanding both technical know-how and strong leadership abilities.
Responsibilities:
• Oversee all aspects of the companys financial operations, including budgeting, forecasting, financial reporting, and cash flow management
• Develop and implement financial policies and procedures
• Prepare financial statements and reports in accordance with GAAP or IFRS
• Analyse financial data and provide insights to management to support strategic decision-making
• Manage and mentor a team of finance professionals
• Identify, assess, and mitigate financial risks
• Maintain strong relationships with external auditors and regulatory bodies
• Stay up to date on industry trends and best practices in financial management Additional Desired Skills:
• Experience with budgeting and forecasting within the insurance industry
• Knowledge of risk management principles and practices
• Strong understanding of regulatory requirements relevant to the financial and insurance industry
• Experience working in a fast-paced and dynamic environment Qualification and Experience:
• CA (SA) Qualified (Essential)
• Bachelor of Commerce (BCom) degree or equivalent qualification in a relevant field, such as Accounting or Finance
• Completion of articles with a recognised professional accounting body (SAICA, SAIPA, or equivalent) is highly desirable
• Minimum of 8 years experience in a financial management role, with at least 3 years of experience within the financial and insurance industry (Essential)
• Minimum of 5 years experience in a managerial role
• Proven track record of success in financial planning, analysis, and reporting
• Strong understanding of financial accounting principles, GAAP (Generally Accepted Accounting Principles), and IFRS (International Financial Reporting Standards)
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders
• Experience with financial modeling and forecasting
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and accounting software (e.g., SAP, Sage)
• Strong leadershi...Job Reference #: 202657
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202537
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Employer DescriptionBusiness of distributing cosmetic and personal care ingredients for manufacturers, as well as bulk finished products and packaging.Job DescriptionYou will be responsible for:Presenting and selling technical ingredients to the manufacturing sectorDeveloping and growing the ranges of the producers of such ingredients in the Sub-Saharan African marketAssisting customers with formulation adviceCustodian of current business at allotted customers and to grow the businessDeveloping new customer sales opportunities within South Africa and Sub Saharan AfricaProduct training and motivating your colleagues to assist with securing business leads and sales.New product development and technical/formulating support at customersPresent new ranges to customers and identify key products of focus within allotted suppliers portfoliosEvaluating market opportunities, customer potential, and translating this into salesReporting to principal suppliersForecasting, budgets and costing of products and product rangesYou should have the following:Valid drivers license and motor vehicleMust be willing to travel locally, may be required to travel internationallyQualificationsScientific degree in chemistry, biochemistry, cosmetics or pharmaceuticalsSkills3 years of relevant technical sales experience (cosmetic, cosmeceutical, fragrance, toiletries, pharmaceutical, detergent)Must demonstrate can work in a highly pressurised and multi-tasking office environmentHighly computer literateBenefitsCommission from products sold and customer salesCompany laptopPetrol card
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTQyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1267136&xid=1109_101425
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The role of Projects Administrator is to support the Manufacturing Project Manager in execution of the entire project, within the established budget, scope and timeframe and with shared responsibility over results and customer satisfaction.
* Co-ordination of project correspondence
* Coordinate the flow of drawings and drawing information
* Preparation and upkeep of project costing schedules
* Request purchase orders for deliverables and follow up to maintain the schedule based on project changes
* Maintaining supplier and product information library
* Compiling and submission of project reports, related to progress, costs, milestones, dispatch & deliveries, etc.
* Assist with project scheduling and work breakdown structures
* Interfacing with the accounting team to ensure compliance with the client invoicing requirements, preparation of invoices and assisting with facilitation of timely payment
* Maintaining project contracts and other documentation
Qualification / Skills / Knowledge Required
Grade 12
Project management course or certificate
Ability to read and understand Technical drawings essential
MS Office skills, Excel (Advance)
MS Project and strong knowledge of ERP systems
Previouis experience within the Manufacturing / Engineering industrie essential
Basic financial skills, to conduct recons per project order
Exceptional communication skills, both written and verbal
Ability to efficiently handle and administer multiple tasks on concurrently running projects
Ability to work independently
Strong attention to detail
Proven track record of working on project related orders in a manufacturing or engineering environment
*Desired Skills: *
* Project Administration
* Manufacturing
*Desired Work Experience: *
* 5 to 10 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk1MTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184301&xid=1554_9510
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We have an amazing new career opportunity for a Head of Software Engineering to join an iGaming company at their offices in Johannesburg. They are growing a lot, so in this position you will have the chance to establish a lot of things and truly make a difference. Does this job sound like the perfect challenge for you? Keep readingYour key job responsibilities as the Head of Software Engineering in Johannesburg will include:Develop and deliver a strategic technological vision and direction for software developmentLead and manage the Software Development teams and process to deliver software, infrastructure and architecture that meets the needs of customersWork effectively with Product Owners and Product ManagersEnsure delivery consistent with Agile processes across the teamsCreate, implement and maintain a continuous improvement plan for software developmentAccountable for the delivery of software development projectsEnsuring that technology standards and best practises are maintainedDefine and maintain the IT technology strategy and infrastructure plan with the CTO and other Tech ManagersReviewing and applying said best practisesImplementing technology trends that will be able to support the future success of the businessUnderstanding the use cases in order to oversee the design of the architecture for the products to be builtEstablish clear organisational structures for all Development staff in line with any anticipated growthRequirements for this Head of Software Engineering job in Johannesburg:5+ years of experience in software developmentProven experience in leading and managing teams of software developersHands-on experience of coding using more than one recognised industry-standard language (e.g. Java, Golang)Experience in leading Agile teamsExperience of successfully designing and developing sophisticated software productsKnowledge of iGaming industry would be highly advantageousExperience with cloud technologies and software deployment to the cloud (scalability, CI/CD, serverless, containerization) would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwNjk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191159&xid=1266_50695
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The Role: We are looking to recruite a Systems Specialist VM Storage for an Onsite opportunity at our Gauteng Offices. This is a 08h00 â?? 17h00 full time role. Configuring and managing servers of mainly MS operating systems, configuring, and managing servers of different Hyper-Visors, manage and support of AD and Exchange. Duties/Responsibilities: Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageousComplete and distribute daily check report across all supported environments.Strong problem-solving skills â?? will be required to take the lead in a situation where there is a major outageLimit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.Monitoring and responding to alerts generated by the monitoring systems.Managing remediation of calls within client defined SLA.Adhere to both the Change Management Process and Incident Management Process.Provide input into the SLA documentation monthlyAssist in troubleshooting all the supported tooling software technologies.Conduct comparison checks to ensure hyper-visor software version compliance in environments.Conduct research on emerging products, services, protocols, and standards in supported operating systems.Assessing clientâ??s infrastructure and applications against standards and best practice methods.Performing the addition and removal of virtual machines in accordance with instructions given.Configuring and managing user profile services / access roles on the hyper-visor.Ensuring capacity management is adhered to for VM/Physical capacity.Skills and Experience: Qualification Required: MCSE \MCTIPA+, N+ITIL Foundation V3/4 Preferred Qualifications: Hyper-V/VMWare certificationsCloud technology certificationsTechnical IT QualificationHP/Dell/EMC Hardware Data Centre Certifications Experience required: 5+ Years OS and VMWare/Hyper-V experience3+ Years AD and Exchange/O365 experience8+ Years IT ExperienceExperience with managing HP/Dell storage will be advantageous Key Accountabilities: Ensure that no calls are over 10 working Days.Ensure that all calls over 10 working days are escalated to ensure closure.All calls to be regularly updated correctly with relevant details.Ensure that all deadlines are met in accordance with deadlines set.Ensure security hardening policies are applied and updated as per the security policies of the client.Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.Assist in planning new deployments of hyper-visor systems in a clientâ??s environment by ensure t
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The general worker profile is one of the primary job positions that includes the work of executing the elementary administrative support tasks and clerical jobs for a business organization or firm. The worker is expected to ensure smooth working conditions for the employees and effective functioning of the firm. The professionals associated with this field have a wide career base with many employment opportunities available once they gain the skills and required information about the industry . The general worker is needed to carry out a number of activities which can vary according to the type of industry and professional field. Here are the important responsibilities and roles of a general worker: Checking, recording, documenting, and reckoning the information and other collections that include written documents, reports, certificates, and records Maneuvering the systems used in the firm namely personal systems, photocopying machines, voice mail equipment, fax systems, and scanning machines Interacting with the workers, clients, and other professionals with a view to discuss the complaints, respond to the queries, receive orders, explicate or circulate the acquired data Recording the messages received, forwarding the calls to the right destinations, and attending the phone calls professionallys Modifying and up-keeping the database as well as filing and mailing the inventory softwares with the help of a computer system or through manual procedure Filing, accumulating, categorizing, and transcribing the documents related to the corporate dealings, operations, and other functions of the organization Reacting to the requests received by re-evaluating the documentations, registers, and other records and acquiring accurate data Setting up the outbound mails, assessing and replying to the correspondences, and dispatching the inbound mails Placing the orders of services, commodities, and other required equipment and storing them at the designated locations Running the regular errands and handing over the important messages to the right individuals Editing, keying, checking, and arranging the written records, including other related documents with the help of the typewriting machines or computer systems Resolving problems related to office tools such as issues in computer software and hardware, including the computer applications Educating other members of the department about the execution of daily tasks like recording the information, using the computer systems, etc.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190638&xid=1109_74537
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Duties and responsibilities Explain the action plan to support the sales agents and motivate people to achieve business goals.Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and qualityUse the organizations formal development framework to identify the teams individual development needs. capabilities.Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.Collate and analyze data using pre-set tools, methods and formats. Involves working independently.Skills Excellent Verbal CommunicationPlan, organize, prioritize and oversee activities to efficiently meet business objectives. Microsoft Office SuiteWork with guidance to plan and coordinate effective sales campaigns and related initiatives to achieve the best possible returns.Work with guidance to interpret and apply knowledge of laws, regulations and policies in area of expertise.Provides technical guidance when required to monitor, interpret and understand policies and proceduresEducation Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential) RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)Experience 3 or more years experience in a sales call centre environment (Essential);2 years Long-term Insurance experience (Essential)Managerial Experience3 or more years experience supervising and directing people (Essential)It is the onus of the applicant to provide certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NTIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190627&xid=1109_74522
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New Vacancy - Our client in the Truck Industry in Isando Johannesburg, is seeking a Technical Support Advisor. The position will be based at their head offices.
Duties:
Technical support to branches, Dealers and clients.
May be required to travel from time to time within the borders of RSA and cross border at short notice.
Develop and maintain good relations with branches, dealership and clients.
Attending technical meetings.
Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
Ensure compliance with internal and external audits.
Maintain and monitor maintenance operating processes and procedures within the dealer network.
Conduct internal audits and provide assistance and solutions areas lacking.
Liaise with the National Technical manager and National Aftersales Manager regarding all relevant technical issues.
Visit customers where required / necessary.
Developing and implementing action plans to technical issues.
You may be required to perform other duties that may be required by Management.
Ensure that all tasks performed comply with minimum standards required.
Assist with Technical / Driver training.
Constructively support your manager, ensuring that the internal department relationships are properly maintained.
Personally manage work efficiently.
High quality of work ethic at all times.
Effective internal and external relationship building via good communication.
Participate in all relevant training programmes.
Improving and developing the knowledge and skills of others
Ensure that all Health and Safety rules are adhered to all times.
Proper adherence to company policies, procedures and company assets.
Good housekeeping and filing.
Be appropriately dressed at all times and to wear PPE when necessary.
Requirements:
Qualified Diesel Trade Certificate.
Code C (14) License.
Min 5 years’ experience in a similar role in the commercial Industry.
Recon experience preferable.
Experience with Electrical (CAN Bus systems).
Master Tech & Engineering Qualification will be advantageous.
Personal Attributes:
Team Player.
Report & Presentation skills.
Confident and proactive approach – Anticipates
issues and requirements.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA0Ni9BSw==&jid=1812341&xid=E.L002046/AK
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