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Results for customer experience manager in "customer experience manager" in Jobs in Gauteng in Gauteng
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E Commerce Coordinator ( on -Line Division) – Fashion
Sandton. Our client, a luxury African Fashion Brand is seeking to employ an E Commerce
Responsibility: The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process,
Key Responsibilities
Website Management & Merchandising:
• Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO.
• Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products.
• Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns.
Order & Inventory Management:
• Process customer orders accurately and efficiently through the order management system
• Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs.
• Manage the returns and exchange process, coordinating with customer service to ensure smooth experience.
Digital Marketing & Content Coordination
• Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience.
• Assist in planning, designing, and distributing customer newsletters and email campaigns.
• Use data and customer insights to monitor product performance and suggest improvements to the online experience.
Customer Service Support
• Liaise with customer service team to resolve order discrepancies and address inquiries related to order status.
• Focus on cultivating positive customer relationships and enhancing the overall online shopping journey.
Sales
• Meet & Exceed company’s e-commerce retail revenue targets whilst managing cost structure.
Qualifications & Skills
• Bachelor’s degree in related field
• Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector
• Strong attention to detail and accuracy, with excellent organizational and time-management skills
• Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel
• Strong written and verbal communication skills
• A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team.
• A passion for African Fashion , retail, and brand development
Please email cv to marlene@servicesolutions.co.za
Consultant Name: Marlene Smith
2d
Service Solutions
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ENVIRONMENT:A leading school supplies provider, having recently enhanced their go-to-market strategy, is expanding their Telesales team to strengthen customer relationships, reactivate dormant accounts, and increase trading profit across their mid-tier customer segment. This role has a strong outbound sales focus, targeting previously inactive or underperforming customers to rebuild engagement and drive renewed purchasing activity. The Telesales Consultant will manage a dedicated customer portfolio, ensuring consistent monthly contact while driving growth through increased product category adoption and support of supplier-led campaigns. This role is ideal for a proactive, target-driven individual who thrives on outbound calling, relationship rebuilding, and delivering outstanding customer service over the phone. DUTIES:Manage a fixed customer portfolio, with a strong focus on outbound calling to revive dormant and under-trading customers.Ensure each active and reactivated client is contacted at least once per month as part of a structured call cycle.Execute targeted outbound call campaigns aligned to regional sales plans, category priorities, and supplier initiatives.Grow basket value through cross-selling and activation of additional product categories within reactivated and existing accounts.Proactively participate in supplier activations, introducing customers to new products, seasonal promotions, and campaigns.Complete high-volume outbound calls daily to meet activity, reactivation, and revenue targets.Process customer orders accurately and efficiently, managing stock availability and offering suitable alternatives where required.Handle customer queries professionally, resolve complaints, and manage backorder communication transparently.Follow up on quotes to close sales and improve conversion rates.Maintain accurate client records, including call outcomes, reactivation status, pricing, and customer preferences.Assist with credit note requests and ensure compliance with internal procedures. REQUIREMENTS:Knowledge & Systems:Understanding of pricing structures, including contract pricing, buyouts, and mark-up calculations.Working knowledge of ERP systems, preferably AXAPTA.Comfortable using Microsoft Office and CRM tools for outbound planning and portfolio management. Experience & Qualifications:Minimum 2–3 years’ telesales or internal sales experience with a proven outbound sales track record.Demonstrated experience in reactivating dormant customers or growing underperforming accounts is highly advantageous.Experience managing a customer portfolio preferred.Matric (Grade 12) is essential.Fluent in Afrikaans or have Afrikaans as their first language.https://www.jobplacements.com/Jobs/T/Telesales-Consultant-Germiston-1263753-Job-Search-02-18-2026-05-00-18-AM.asp?sid=gumtree
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Job Placements
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SELLING CHERY USED CAR SALES MANAGER R25000.00 + ALLOWANCES + COMMISSION ON PERSONAL SALES + COMMISSION ON FLOOR SALES / EAST RAND - MY CLIENT WILL ONLY LOOK AT CANDIDATES THAT RESIDE IN THE EAST RANDJOB PURPOSETo plan, execute and oversee all sales and promotional activities for the vehicle brand. To lead, mentor, and motivate the Sales Team to achieve or exceed sales objectives with respect to customer requirements, workflow processes, systems and related activities and ensures compliance with the companys financial and OEM requirements.Must lead from the front in selling units and motivate the team to meet desired targets. Develop and manage sustainable relationshipswith customers that contribute to a culture of customer service excellence.Development and implementation of benchmarked practices, which build service delivery excellence and encourage all team members to provideexceptional customer service. Continuously analyzing customer behaviour,competitor behaviour, market and economic conditions and adjusting the sales approach. Create an engaging, enabling and productiveorganizational culture through mentoring and coaching.DESIRED REQUIREMENTS, EXPERIENCE & QUALIFICATIONS Must have Grade 12 / Matric whilst a relevant National Diploma/Degree/ Equivalent with a Business Management qualification will be an added advantage. Preferred 5- 10 years experience in the motor industry especially at Dealership level, with solid experience and innerworkings of new and used vehicle sales management, the aftersales business, F&I offerings and extensive financial / business experience. Working knowledge with the OEM at a National Level will be an advantage. In depth knowledge of the pre-owned market with marketing & sales strategy, reconditioning, stock management and pricing. A broad understanding of the legislative framework relating to the motor industry. Must be willing to travel and possess a valid drivers license. A good relationship and network of key stakeholders that will positively impact the business i.e. customers, suppliers, etc Excellent Computer Literacy (MS Office; Internet and email). Good system knowledge of CMS, Autotrader, Bid4Cars, Evolve or similar Dealer Management systems. Must be proficient in both English and a local language. It is expected that the candidate has a clear record ba
https://www.jobplacements.com/Jobs/S/SELLING-USED-CAR-SALES-MANAGER-CHERY-1267911-Job-Search-3-3-2026-7-31-50-AM.asp?sid=gumtree
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Job Placements
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If you thrive in a fast-paced environment, are comfortable stepping out of your comfort zone and know how to manage risk while maintaining strong customer relationships, this role is for you.Based in Johannesburg North, this opportunity suits someone who can handle volume, think independently and bring fresh ideas to improve processes.Key Responsibilities:Conduct credit checks for new and existing customersCreate and maintain customer accountsManage collections, overdue follow-ups and issue demand lettersCapture and allocate customer payments accuratelyPrepare and distribute statements and invoicesNegotiate and monitor payment plansPlace accounts on hold where necessaryManage customer queries professionally and efficientlyProcess debit order runsPerform reconciliations, refunds and journalsPrepare reports, age analysis and assist with risk managementProvide audit support and documentationAssist with current process improvements and introduce innovative ideasJob Experience and Skills Required:Diploma or Degree in Finance / Accounting (if no experience)ORMinimum Level 4 Credit Management Certificate (if experienced)Experience within logistics, FMCG, wholesale or similar industriesStrong exposure to high-volume credit control environmentsAdvanced MS Excel (non-negotiable)Experience on Accpac or MS Dynamics (essential)Strong understanding of risk management and credit processesConfident, assertive and comfortable operating in a bold, fast-paced environmentStrong attention to detail with the ability to work under pressureIf you are a proactive Credit Controller who ca
https://www.jobplacements.com/Jobs/C/Credit-Controller-1266570-Job-Search-02-26-2026-10-15-46-AM.asp?sid=gumtree
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Job Placements
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Our Client, a national leader and Icon in premium, is seeking to employ an experienced Store Manager to join their team.Responsibility:The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.
As a Store Manager, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.
Main requirements:
Grade 12
Tertiary will be an advantage
Relevant managerial experience running a store
As per our client’s requirements, clear and positive background checks will apply
Email cv to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2d
Service Solutions
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ResponsibilitiesResponsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)To implement systems and plans as per the Restaurants policies and proceduresEffective communication and management of all staffSupport and coach restaurant staff as requiredMonitor progress against plans and take corrective action where necessaryOrdering, control, and receiving of stockEffective scheduling of restaurant staffManaging controllable expensesSubmitting of relevant reportsCash handling and bankingEnsure customer satisfaction and handling of customer complaints RequirementsGrade 12South African Citizens onlyMUST have a minimum of 2 years of Fast Food Restaurant Assistant Manager experience and preferably:- KFC, Hungry Lion, Chicken Licken, or similar Fast Food store experienceMicros/GAAP POS Minimum 2 years of experienceComputer literate - MS OfficeMinimum 2 years POS experience (Micros/GAAP or similar POS)
https://www.jobplacements.com/Jobs/F/Fast-Food-Assistant-Manager-Alex-1267418-Job-Search-3-2-2026-7-42-42-AM.asp?sid=gumtree
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Job Placements
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Assistant Manager ASSISTANT MANAGER OPPORTUNITY - Sandton Our client is looking for a retail professional ready to take their career to the next level! Were seeking an experienced Assistant Manager to join their team in Sandton! Location: SandtonSalary: R9 000 R10 500 What were looking for: 3+ years retail management experienceExperience with luxury goodsMatric qualification What youll be doing: Support operational excellence and financial performanceDeliver exceptional customer service experiencesAssist in leading, training, and developing the teamHelp manage stock control and administrative dutiesSupport talent retention and succession planningCommunicate effectively with head office Work in one of Johannesburgs most iconic locations while building your management career in luxury retail!
https://www.jobplacements.com/Jobs/A/Assistant-Manager-1268006-Job-Search-3-3-2026-9-58-54-AM.asp?sid=gumtree
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Job Placements
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Our client, a Luxury Fashion Company with globally recognised name.
The company is seeking a seasoned Senior Strategic Brand Manager to lead the development and implementation of our brand identity across our luxury fashion portfolio. The successful candidate will have a proven track record in luxury brand management, with experience in managing multiple brands under one umbrella.
Responsibility:Key Responsibilities:
1. Define Evolved Brand Identity:
Develop and lead brand initiatives that drive consumer relationships, focusing on legacy brands, self-expressive, emotional identity, value proposition benefits, and personality cues.
2. Consumer Implementation Framework:
Identify value proposition benefits, understand consumer psychographics, define brand positions, framing, and touch points, and establish metrics for brand management.
Requirements:
- Proven luxury brand experience, preferably in fashion
- Experience managing multiple brands under one brand umbrella
- Strong focus on customer experience
- Tertiary studies in Strategic Brand and Marketing or related qualification (highly preferred)
- Minimum 10 years of experience in a similar role, with at least 5 years in a leadership capacity
Desirable Qualities:
- Entrepreneurial mindset
- Legacy-focused approach
- Curiosity and adaptability
- Global perspective and understanding of consumer behaviours
Deliverables
Short-term Goals:
- Establish clarity and alignment of brand identity across all facets
- Enhance customer interaction and engagement on social media and digital platforms
Medium-term Goals:
- Develop the model for the next evolution of the Brand
- Define the next stage of the brand, focusing on legacy brands
Long-term Goals:
- Evolve brand on the global stage
Please email cv to marlene@servicesolutions.co.za
Consultant Name: Marlene Smith
2d
Service Solutions
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