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Results for customer experience manager in "customer experience manager" in Jobs in South Africa in South Africa
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Data Specialist (POS25126)Based: Somerset WestSalary: R20 000.00 pm - R24 000.00 pm negotiable depending on experienceJob Purpose:The successful candidate will be responsible for managing the migration process of clients and ensuring the accurate and on-time upload of financial data.Requirements Managing customer migration projects. Creating and managing migration plans with clients. Managing data migrations with the take-on teams. Reporting on migration progress of all projects to the rest of the team. Using advanced technical skills and custom tools to efficiently manipulate and migrate client data into their software. Working directly with clients to effectively coordinate each migration project to completion. Monitoring all work for quality while troubleshooting and resolving errors as need be. Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the migration project stays on track. Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system. Providing data clarification and training to onboarding customers.Experience and Knowledge of: Experience in data analysis and processing will be advantageous. Strong knowledge of advanced Excel and attention to detail is required. Proficiency in Microsoft Word, Outlook, and PowerPoint. Financial/accounting experience or background will be advantageous. Good general IT knowledge is required. Customer service/support experience will be advantageous. MySQL experience will be advantageous. Experience in administration management.Closing Date: 15 February 2025Please only submit CV if you meet ALL the requirements. Only shortlisted candidates will be contacted.
https://www.jobplacements.com/Jobs/D/Data-Specialist-1198336-Job-Search-6-27-2025-8-54-48-AM.asp?sid=gumtree
7mo
Job Placements
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Were seeking a Customer Data Clerk who has experience in maintaining accurate customer information, managing high volumes of daily tickets, and supporting operations through effective customer communication and data processing. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesUpdate and maintain customer details across multiple platformsContact customers telephonically to verify and confirm informationReactivate and delete customer profiles as requiredProcess and issue daily tickets (700 per day)Manage email correspondence with customers and operations controllersFollow up on deliveries not received and missing itemsLiaise with customers and controllers to resolve delivery-related issuesLog, investigate, and follow up on incident reports and creditsProcess credits accurately and update credit sheetsAnswer incoming calls from the customer centreHandle customer queries relating to profiles, deliveries, and creditsSkills, Experience & RequirementsMust have matricPrevious experience in a customer service, data capturing, or administrative roleStrong attention to detail with high levels of accuracyAbility to manage high volumes of work under pressureExcellent verbal and written communication skillsStrong problem-solving and follow-up skillshttps://www.jobplacements.com/Jobs/T/Temporary-Customer-Data-Clerk-1258161-Job-Search-02-02-2026-05-00-18-AM.asp?sid=gumtree
6h
Job Placements
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Company and Job Description: My client is seeking an experienced, detail-oriented Credit Controller to join their Corporate Services team on a 6-month contract. This role plays a key part in managing customer accounts, reconciling balances, and ensuring timely cash collection, while building strong relationships with both internal stakeholders and external customers. If you are analytical, customer-focused, and thrive in a fast-paced financial environment, this is an excellent opportunity to make an impact.Key Responsibilities: Cash Collection: Drive the timely collection of customer payments, ensuring cash collection targets are consistently achieved.Debt Management: Proactively manage and reduce overdue accounts through regular communication and thorough account reconciliation.Payment Allocation: Accurately allocate incoming payments, credits, and adjustments in line with company policies and procedures.Customer Relationships: Build and maintain effective, professional relationships with customers to resolve queries efficiently and ensure high levels of satisfaction.Account Reconciliation: Prepare and manage monthly customer account reconciliations, promptly investigating and resolving discrepancies.Reporting: Produce accurate collection reports and KPIs, providing regular updates to management on cash flow and outstanding debt.Continuous Improvement: Identify opportunities for process improvements and contribute to enhancements within the credit control function.Job Experience and Skills Required:Completed Grade 12 (Matric)BCom Degree or Credit Control Management Diploma preferredMinimum 5 years of experience in credit control within a large or complex organisationProficiency in SAP Strong command of Microsoft Word, Excel, and PowerPointExperience with supplier or customer portals Apply now!
https://www.jobplacements.com/Jobs/C/Credit-Controller-1258254-Job-Search-02-02-2026-10-14-40-AM.asp?sid=gumtree
6h
Job Placements
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Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint an External Sales Representative to Identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry.Responsibility:Sell products by establishing contact
• Maintain and develop relationship with customers by providing support, information, and guidance
• Recommending solutions
• Visiting and quoting customers
• Following up on quotation
• Prepare reports by collecting, analysing, and summarizing information
• Maintain quality service by enforcing company standards
• Invoicing customers and order stock to complete customer back orders
• Doing deliveries when needed
• Following up on customer back orders
• Completing customer planning and visits.
• Doing cold calls to expand customer base
• Arranging and doing demos on welding machines
• Attending to all job-related administration
• Attending to all ad-hoc duties required by management
• Abide by the company’s SA’s Safety, Health, and Environmental policies and procedures
• Reach monthly targets and GPs as discussed by Management and according to contract monthly
ACADEMIC REQUIREMENTS & EXPERIENCE:
Minimum Qualification: Matric
Tertiary Qualification: Will be advantageous.
Experience: Minimum 5 years Other:
• Code 8 driver’s licence
• Working with customers and maintaining customer relations
• Sales experience
• Experience in the welding industry
• Problem solving skills
• Ability to adapt to environment
• Ability to plan route for the week and visit customers accordingly
• Time management
KNOWLEDGE, SKILLS & ABILITIES:
• Welding machines
• Welding consumables
• Gas and gas cutting equipment
• Power tools
• Lifting equipment
• Generator
• Abrasives
• Spares Hand tools
• Plasma system
• Compressors
The Client Offers:
• Competitive Market related / Negotiable
• Cell Allowance
• Commission
• Fuel Card / Company use
Please Note: Own reliable Transport required.
Please send your CV and salary expectation to Pieter, email: careers@servicesolutions.co.za
Consultant Name: User User
1d
Service Solutions
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Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint an External Sales Representative to Identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry.Responsibility:KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
Sell products by establishing contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare reports by collecting, analysing, and summarizing information
Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging and doing demos on welding machines
Attending to all job-related administration
Attending to all ad-hoc duties required by management
Abide by the company’s SA’s Safety, Health, and Environmental policies and procedures
Reach monthly targets and GPs as discussed by Management and according to contract monthly
ACADEMIC REQUIREMENTS & EXPERIENCE:
Minimum Qualification: Matric
Tertiary Qualification: Will be advantageous.
Experience: Minimum 5 years Other:
Code 8 driver’s licence
Working with customers and maintaining customer relations
Sales experience
Experience in the welding industry
Problem solving skills
Ability to adapt to environment
Ability to plan route for the week and visit customers accordingly
Time management
KNOWLEDGE, SKILLS & ABILITIES:
Welding machines
Welding consumables
Gas and gas cutting equipment
Power tools
Lifting equipment
Generator
Abrasives
Spares Hand tools
Plasma system
Compressors
The Client Offers:
Competitive Market related / Negotiable
Cell Allowance
Commission
Fuel Card / Company use
Please Note: Own reliable Transport required.
Please send your CV and salary expectation to Pieter, email: careers@servicesolutions.co.zaConsultant Name: User User
1d
Service Solutions
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Commercial Refrigeration Solutions / Client ServiceBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Minimum qualification Grade 12Relevant tertiary qualification will be advantageRefrigeration knowledge will be an advantageMinimum of 5 Years experience in a customer-service environmentMinimum of 3 Years experience in a supervisory/management roleIT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)Experience in Sage Evolution an advantageWillingness to work standbyExcellent communication skillsGood interpersonal skillClear and professional articulation when answering customer callsEnjoy working in a team environmentPositive attitude and ability to work against deadlines, proactively solve problemsAble to work under pressure DUTIES: Management:Responsible for customer after-sales services.Define performance KPIs for the team and track performance.Administer, finalize, and approve overtime on a weekly basis.Keep track of recalls by technicians, customers, and cabinet types on a weekly basisrecord reasons and corrective actions.Promote teamwork within the department and cross-functionally. Actively resolve issues that arise.Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.Perform duties cross-functionally with other departments when needed. Additional Responsibilities:Schedule call-outs with in-house technicians and subcontractors.Monitor call logging and provide tickets on the in-house system.Prepare and approve customer quotes as needed.Collect and address customer feedback regarding call-outs.Manage the weekend stand-by schedule. Administration:Liaise with senior management and directors regularly for feedback.Responsible for national ticketing and service performance of the service team.Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.Prepare and sign off on customer quotes as needed.Monitor customer feedback regarding call-outs and immediately address any poor service feedback.Manage the weekend staff stand-by schedule.Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the companys health and
https://www.jobplacements.com/Jobs/C/Client-Service-Manager-Refrigeration-industry-1167545-Job-Search-02-02-2026-00-00-00-AM.asp?sid=gumtree
20h
Job Placements
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Are you an experienced leader with a passion for customer service and a keen interest in nature? We are looking for a Branch Manager & Customer Relationship Manager to oversee the Sales, Operations, and Accounts functions at our clients Port Elizabeth office, while also managing operations at their East London branch.What Were Looking For:The ideal candidate will have a strong background in management and customer relationship building, with a natural ability to lead and inspire teams. This role requires a proactive and hands-on approach, with a strong sense of responsibility, ownership, and the ability to work independently.Requirements:Relevant tertiary qualification.Strong management / senior supervisory experience.Experience in managing a sales, operations and finance team.Valid Code 8 Drivers LicenseFinancial acumenKey Skills & Attributes:Strategic business mindset.Excellent communication and organizational skills.Leadership abilities with a strong people-orientation.Attention to detail, efficiency, and a results-driven approach.Comfortable working in a hands-on environment.Proficiency in MS Office (Word, Excel, etc.).In-depth knowledge of the Port Elizabeth area.If youre a motivated leader who thrives in a customer-focused, operationally driven environment, wed love to hear from you! Apply today and be part of a team that values growth, service excellence, and teamwork.
https://www.jobplacements.com/Jobs/B/Branch-Manager--Customer-Relationship-Manager-1256062-Job-Search-1-27-2026-5-14-23-AM.asp?sid=gumtree
6d
Job Placements
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