Draught and Coffee Quality Supervisor

• Grade 12
• Degree or diploma in a relevant technical field or equivalent experience
• 4 to 5 years of proven experience in a similar role
• Proven experience in operations management, particularly in technical services
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to manage budgets and develop strategic plans
• Proficiency in using relevant software and applications for scheduling and reporting
• Strong problem-solving and decision-making abilities
• Knowledge of quality standards and compliance requirements

• Oversee and manage all draught and coffee-related operations
• Develop and implement technician schedules
• Ensure all technical work meets SLA and approved standards
• Maintain quality standards in line with company policies
• Investigate and resolve car stock discrepancies
• Conduct regular audits on car stock and tools
• Ensure process rollout and compliance with procedures

Customer Service

• Attend to customer queries and resolve issues promptly
• Update customers on status of callouts and flagged concerns
• Conduct quality surveys and liaise directly with trade brewers
• Provide expert technical advice to staff and customers
• Monitor industry trends to suggest innovations and improvements
• Foster strong client relationships and deliver on technical needs

Team Supervision

• Recruit, supervise, and evaluate technical staff
• Deliver ongoing training and staff development
• Manage standby schedules across all areas
• Sign off technician incentives and conduct performance reviews
• Promote team morale and manage disciplinary processes
• Lead, mentor, and support technicians to uphold service excellence

Operational Efficiency

• Submit stock requests to warehouse for technician readiness
• Maintain vehicle maintenance trackers and reports
• Monitor driver behavior using vehicle tracker reports
• Manage field staff leave tracker (annual, sick, etc.)
• Ensure proper system rates align with budgeted travel costs
• Review callouts and monitor for duplicated or reworked activities
• Authorize private kilometers logged by field teams

Reporting & Budget Control

• Prepare ad hoc reports for management and directors
• Conduct quarterly draught scheduling reviews to improve efficiency
• Manage labor costs via strategic planning and productivity metrics
• Meet labor targets through route optimization

Compliance & Quality

• Ens
  
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