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Customer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredGrade 12Computer LiterateExcellent Communication written skillsSerious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in Tshivenda , Tsonga , English . COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790680&xid=1108_182870
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Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed business strategies for multiple teams, motivating and developing the teams, and taking responsibility for maximising productivity and net recoveries. You will also be responsible for the team’s operational and financial success with the management team.Key Performance AreasManage, expand, and develop multiple team managers and senior specialist consultants. Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within the operating budget.Execute and take ownership of collections strategies and book management.Daily analysis, identification, and execution of relevant campaigns to maximise collections as needed.Design and execute operational tactics.Ensure that resources are adequately trained, developed, and supported.Active management of team managers to ensure consistence agent performance management compliance.Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources.Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget.Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices.Administrative processes are implemented to enable the smooth running of the department.Strategic and best practice thought leadership within the Call Centre to enhance operational competencies.Compile and produce relevant reporting and analysis to maximize results.Ensure staff are led and managed optimally and Performance Management is applied consistently.Qualifications and Experience2-3 years management experience in collections management or management in the financial services sector.5-7 years’ experience in the collections industry.Fundamental understanding of legal ownership structuresAdvanced knowledge in debtor research and profilingA good understanding of the legal collections process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790641&xid=1108_182960
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We are looking for talented individuals with at least 6 months Telesales / Retentions experience to join our Reactivations team. This is a 3 month contract position. Requirements : -Matric / Grade 12-Minimum of 6 months Telesales / Retentions experience preferably in the financial services industry. -Available immediately.Click on the following link to apply : www.ignitiongroup.co.za/careers/Only shortlisted applicants will be contacted.
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Were looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability. Roles & responsibilitiesManage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.Providing motivation, coaching and feedback to team members to enable them to improve their performance.Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.Motivate team members and control attrition.Complaint and escalation management.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frame.Client Interaction, where required – Daily/Weekly/Monthly.Productivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations, and information security standards.Management reporting and oversight.Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team. Minimum RequirementsMatricAt least 2 years experience in a leadership role, in contact centre short term insurance sales.Must be technologically savvy.Certificate in supervisory management, ideal but not essential.Understanding of IR and HR policies.Ability to handle escalations and take ownership. Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients lives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789272&xid=1108_182448
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We could tell our story as an acorn growing into an oak tree. We could tell our story as two friends who started a business in their bedroom that grew into the largest independent short-term insurance broker in South Africa.
Or we could tell a story about a belief and vision to contribute meaningfully into the lives of our clients, our suppliers, our partners, and our staff - because that is why we wake up every single day.
It is simple - if we value what we do, then we will add value our clients and our clients’ will add value to their families and their families will add value to their communities, and those communities will add value to the world.
Understanding the Onboarding and Active Driver process and researching the mission and vision the business has.Contacting and assisting Driver Applicants through the registration process.Clear and concise communication on document requirements and document upload process.Striving to offer a seamless introduction to the Bolt family by utilizing your script and user interface to the best of your ability.Quality check applicant supporting documents i.e. Vehicle Registration, PrDP & Operator DisksDownload supporting documents from the Document Collection SystemImport applicant supporting documents to the correct profile on the Admin systemsIdentify and discard all fraudulent applicantsAssist Drivers to register their profiles in additional cities if requiredFollow up calls with Drivers that are outstanding supporting documentsAble to work shifts 5 days per week (9:00 to 18:00)Able to speak Twi Language fluentlyMust have a valid work permit
Did we spark your interest? Get in touch and let’s talk!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDUyMTgxNzk/c291cmNlPWd1bXRyZWU=&jid=1262641&xid=545218179
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Job Description/Duties:
• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company website
Minimum Requirements:
• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good communication/people skills and the ability to adapt working in a high-pressure environment• Ability to adapt working in a high-pressure environment • Computer Literate in Word, Excel, and Office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxMjMyMjUzP3NvdXJjZT1ndW10cmVl&jid=1418167&xid=4291232253
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620?source=gumtree
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
1d
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Agent calls potential client to schedule a call with a senior agent for a quotation on car, home or funeral insurance.
10d
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Job Brief
An
initial 3-months limited duration contract. Could be extended, based on the
impact of the candidate.
To
offer support to customers who have questions, concerns, problems, or who want
to purchase a product or service. As a Sales and Customer Services Agent,
you know how to identify the needs of customers and resolve problems. You are
always professional, courteous, and polite even in stressful circumstances.
Responsibilities
– Primary accountability not limited to:
·
Communicate with current and potential clients via
telephone, email, online chat, or social media.
·
Listen attentively to questions and concerns and respond
promptly with a resolution according to company guidelines.
·
Maintain a courteous and calm manner at all times to
de-escalate stressful situations.
·
Document personal information to create, update, or adjust
customer accounts.
·
Prepare call-related information for purposes of reporting.
·
Provide and respond to feedback about any aspect of the job
or its duties.
·
Suggest products and services to clients based on their
requests and needs.
·
Answer inbound calls or generate outbound calls, log
tickets, and follow up on orders.
Requirements
·
1-2 years working experience in call centre or as a customer
service agent.
·
Proficiency with basic computer applications (MS Windows,
Word, Excel)
·
Excellent verbal and written communication skills
·
Ability to remain calm and composed in a fast-paced,
high-pressure environment.
·
Good empathy and listening skills to de-escalate situations
and identify the underlying issues of a problem.
·
Familiarity with (____) dialling systems.
·
Own transport advantageous.
Salary
·
Market
related.Please send us your CV to info@realbroadbandsolutions.co.za to apply.
1mo
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