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We are looking for legal debt collecting agents to start a.s.a.p.Minimum requirements are: • matric • clear credit and criminal record• minimum 6 months working experience in similar role• an excellent command of the English language, with a neutral accent• exceptional negotiation, persuasion and objection handling skills. We offer:R4 800 p.m plus commissionPlease upload your CV to the right of this ad. If you've had no response from us within the next 2 weeks, deem your application unsuccessful.
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Job Description/Duties:
• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company website
Minimum Requirements:
• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good communication/people skills and the ability to adapt working in a high-pressure environment• Ability to adapt working in a high-pressure environment • Computer Literate in Word, Excel, and Office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxMjMyMjUzP3NvdXJjZT1ndW10cmVl&jid=1418167&xid=4291232253
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620?source=gumtree
2d
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Our renowned client, who specializes in automotive lubricants, is currently seeking and experienced Internal Telesales Agent to join their team in New Germany, Durban.
PRIMARY DUTIES AND RESPONSIBILITIES
Receiving Telephonic and Email Orders.Provide Customers with expert product information and support.Liaising and working closely with dispatch regarding deliveries.Invoicing and following up on quotations.Stock Taking, accurate record keeping of pricing and back orders.Calling existing and potential customers to encourage them to purchase company products.Accurately recording details of customers’ purchase orders.Processing all customer purchases accordingly.Generating promising leads.Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.Developing and sustaining customer confidenceDeveloping in-depth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences.Continually meeting or exceeding daily and monthly sales targets.
PREFERRED SKILLS
Good Communication Skills.Excellent Sales & Marketing Inter-Personal Skills.Computer Proficiency.Ability to manage tasks efficiently under pressure and managing time.High level of Customer Service at all times.
MINIMUM REQUIREMENTS
MatricSales & Marketing Degree or Diploma will be preferredProven Track Record in Sales with 3 – 5-year experience in a similar role.Previous experience working in the automotive industry.Contactable References.3 – 5 years’ experience using Pastel software.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjY2MjA0ODUzP3NvdXJjZT1ndW10cmVl&jid=1187649&xid=3266204853
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
2d
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
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Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
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We could tell our story as an acorn growing into an oak tree. We could tell our story as two friends who started a business in their bedroom that grew into the largest independent short-term insurance broker in South Africa.
Or we could tell a story about a belief and vision to contribute meaningfully into the lives of our clients, our suppliers, our partners, and our staff - because that is why we wake up every single day.
It is simple - if we value what we do, then we will add value our clients and our clients’ will add value to their families and their families will add value to their communities, and those communities will add value to the world.
Understanding the Onboarding and Active Driver process and researching the mission and vision the business has.Contacting and assisting Driver Applicants through the registration process.Clear and concise communication on document requirements and document upload process.Striving to offer a seamless introduction to the Bolt family by utilizing your script and user interface to the best of your ability.Quality check applicant supporting documents i.e. Vehicle Registration, PrDP & Operator DisksDownload supporting documents from the Document Collection SystemImport applicant supporting documents to the correct profile on the Admin systemsIdentify and discard all fraudulent applicantsAssist Drivers to register their profiles in additional cities if requiredFollow up calls with Drivers that are outstanding supporting documentsAble to work shifts 5 days per week (9:00 to 18:00)Able to speak Twi Language fluentlyMust have a valid work permit
Did we spark your interest? Get in touch and let’s talk!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDUyMTgxNzk/c291cmNlPWd1bXRyZWU=&jid=1262641&xid=545218179
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
2d
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An outbound call centre in Braamfontein is looking for call centre agents, Strong communication, interpersonal and emotional intelligence skillsExperience needed: Call centre 6 months+Whatsapp 0798369379 for further details or send a message indicating your interest.
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Good day,Skills Training Offered:-- 2 Weeks @ R1000 + Computer Skills- 3 Weeks @ R1600 + Computer Skills - 1 Month @ R2200 + Computer Skills - 6 Weeks Special Combo @ R2600Plus:- Computer Skills and Basic Admin skills - 8 Weeks Super Combo @ R3000Plu:- Computer Skills, Basic Admin Skills, Call Center Agent SkillsPlease What' App: 084 9200 441 0r 079 142 3898.We have moved from 320 West Street Building, 320 West Building is closing down, it's going to be a Student Residence.We are now located on the 4th Floor, Durban Club Place Chambers, Smith Street next to Mugg and Bean in Durban Central.Job Assistance is available after Training.
4d
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Financial Services Call Centre AgentPosition Overview:As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.Remain current on program and product information by being committed to continuous learning.Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.RequirementsMatric / NQF Level 4 qualificationDemonstrated passion for customer satisfaction excellence and prior experience in an International Call CentreStrong command of the English language.Interactive customer service environment required.Related experience in the food and/or retail industry considered an asset.Strong and developed oral and written communication skills, including typing, spelling and grammar.Demonstrated ability to implement change efforts.Ability to learn new skills/concepts and apply this knowledge quickly and accurately.Advanced knowledge of PCs and familiarity with system navigation.Positive attitude and demonstrated ability to get along with others.Professional, empathetic and naturally caring conversational style.Display tact and diplomacy in handling all levels of customer interaction.Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.Ability to work all required shifts.Interested e-mail CV with Subject line: Alex to Lindelani.Mashamba@merchantscx.com
4d
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Financial Services Call Centre AgentPosition Overview:As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.Remain current on program and product information by being committed to continuous learning.Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.RequirementsMatric / NQF Level 4 qualificationRegistered on MycallingDemonstrated passion for customer satisfaction excellence and prior experience in an International Call CentreStrong command of the English language.Interactive customer service environment required.Related experience in the food and/or retail industry considered an asset.Strong and developed oral and written communication skills, including typing, spelling and grammar.Demonstrated ability to implement change efforts.Ability to learn new skills/concepts and apply this knowledge quickly and accurately.Advanced knowledge of PCs and familiarity with system navigation.Positive attitude and demonstrated ability to get along with others.Professional, empathetic and naturally caring conversational style.Display tact and diplomacy in handling all levels of customer interaction.Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.Ability to work all required shifts.Send CV to Gugu.Mavimbela@merchantscx.com Subject line- Alexandra
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We are looking for talented individuals with at least 6 months Telesales / Retentions experience to join our Reactivations team. This is a 3 month contract position. Requirements : -Matric / Grade 12-Minimum of 6 months Telesales / Retentions experience preferably in the financial services industry. -Available immediately.Click on the following link to apply : www.ignitiongroup.co.za/careers/Only shortlisted applicants will be contacted.
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Must have UK experience Call or WhatsApp - 0748127182
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Agent calls potential client to schedule a call with a senior agent for a quotation on car, home or funeral insurance.
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Are you a motivated sales professional? We're seeking enthusiastic individuals To Join The Debt Abate Team Position: Debt Review & Removal Sales Consultantants Location: Claremont Responsibilities:Reach out to potential clients to explain the benefits of debt review services.Conduct thorough financial assessments to determine clients' eligibility for debt review.Guide clients through the debt review process with empathy and professionalism.Meet sales targets and contribute to team success.
Benefits:Competitive commission structure with earning potential.Ongoing training and support to enhance your skills.Opportunity for growth and advancement within the company.
Requirements:Proven sales experience, preferably in the financial or debt management industry.Excellent communication and negotiation skills.Ability to empathize with clients and provide solutions to their financial challenges.Goal-oriented mindset with a drive to succeed. Basic We Offer Sales : 7000 Commission Structure 10% commission on sales Foward your CV : wafeeqza@gmail.com Whatsapp : 0677886304
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3iSolutions Open DayPlace: Block E, Ground Floor, The Boulevard Office Park, 42 Searle Street, Woodstock, 7925Att: Amanda Date: 22 May 2024 (WEDNESDAY) Time: 11:00amWe are looking for UK
EXPERIENCED CUSTOMERCARE AGENTS to join our family. Do
you, a family member or a friend have UK CUSTOMER CARE EXPERIENCE?Join us on Friday, bring your resume and a POSITIVE attitude
11d
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