Sales and Customer Service Agent

Job Brief

An initial 3-months limited duration contract. Could be extended, based on the impact of the candidate.

To offer support to customers who have questions, concerns, problems, or who want to purchase a product or service. As a Sales and Customer Services Agent, you know how to identify the needs of customers and resolve problems. You are always professional, courteous, and polite even in stressful circumstances.

Responsibilities – Primary accountability not limited to:

· Communicate with current and potential clients via telephone, email, online chat, or social media.

· Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.

· Maintain a courteous and calm manner at all times to de-escalate stressful situations.

· Document personal information to create, update, or adjust customer accounts.

· Prepare call-related information for purposes of reporting.

· Provide and respond to feedback about any aspect of the job or its duties.

· Suggest products and services to clients based on their requests and needs.

· Answer inbound calls or generate outbound calls, log tickets, and follow up on orders.

Requirements

· 1-2 years working experience in call centre or as a customer service agent.

· Proficiency with basic computer applications (MS Windows, Word, Excel)

· Excellent verbal and written communication skills

· Ability to remain calm and composed in a fast-paced, high-pressure environment.

· Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

· Familiarity with (____) dialling systems.

· Own transport advantageous.

Salary

· Market related.

Please send us your CV to info@realbroadbandsolutions.co.za to apply.