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First Line IT Support Technician [Remote] We need a friendly problem-solver to handle first-line tickets and calls for Windows 10/11 & Microsoft 365 environments. You’ll triage, troubleshoot, document, and escalate where needed—keeping SLAs and users happy.Must-haves: 1–2 yrs helpdesk, M365 support, Windows desktop, ticketing & remote tools, CompTIA A+ (or equivalent).Nice-to-haves: Network+/ITIL, Autotask/Atera, RMM/EDR, basic Azure AD/WatchGuard/Datto.Apply: CV + certs + notice period + salary → [cv@cloudcover365.com].