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Our Client a Global Tech firm is seeking an IT Support Manager/ Team Lead to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Team Leader, IT Technical Support will primarily be responsible for tactically managing the day-to-day operations management and escalations and coordinate the provision of technical services to the internal clients, ensuring service standards are met or exceeded.Key Roles and Responsibilities:Provide support and troubleshooting for the clients current ICT environment.Respond to end user queries and requests.Manage vendor support including systems; network; communications; connectivity; security.Plan, organize, control and evaluate IT and electronic data operations.Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.Coordinate and oversee vendors with respect to security of data, network access and backup systems.Coordinate future installations and implementations.Identify problematic areas and advise on suitable solutions.Preserve assets, information security and control structures.Requirements and skillsProven working experience in IT support services or relevant experienceExcellent knowledge of technical management, and of computer hardware/software systemsSufficient understanding of the following technologies to allow for first line trouble shooting:o SharePointo MCOPo Zscalero Yealink IP Phoneso Ubiquitio HikeVisionHands-on experience with computer networks, network administration and network installationSolution orientated, and insightful with the ability to take initiativeGood time management and administrative skillsHonesty, integrity and a customer centric disposition, viewing both the organization and users as clientssupport, desktop support, or in a similar roleSkills SummaryBudgeting, Change Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management (PM), Resource Management, Vendor Management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzIzNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1792077&xid=1109_187235
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTM5OTY2NDY/c291cmNlPWd1bXRyZWU=&jid=1696234&xid=613996646
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc5NDE0MDI0P3NvdXJjZT1ndW10cmVl&jid=1484412&xid=3679414024
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IST Desktop Support position has become available with our client based in Sandton, Johannesburg they have 2 post available 1 in Durban and another in Gauteng.
Responsible for answering IT requests via phone, email or instant message and explaining solutions in technical and nontechnical terms to both our staff and to our external IT support teams.Arranging laptop upgrades for staff that require it.Create, maintain, and distribute feedback of progress to senior StaffUse call logging system to accurately record all IT requests and queriesProvides advice and guidance to colleagues regarding incidentsIdentify, log and resolve technical problems with software applications, Staff PCs, internet etc.Liaise with 3rd party IT Companies towards the resolution of queries and requests from staffOrdering of IT Equipment and getting approval from Senior staff
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg4ODgzODg4P3NvdXJjZT1ndW10cmVl&jid=1149790&xid=3688883888
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Responsibilities of the Role
Responsible for the installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products, in support of business processing requirements and operating and service level agreements and in accordance with established routines.To perform software installations and upgrades to operating systems and will be responsible for the authorisation and monitoring of access to computers or infrastructure in accordance with established organisational policy.Investigate unauthorized access, and the performance of other administrative duties relating to security management while ensuring data/media recoverability by implementing a schedule of system backups and database archive operations.Responsible for providing support and coaching to the systems administration team.
Key Requirements:
Matric plus NQF Level 7 Qualification in Computer Sciences or equivalentITIL FoundationMicrosoft Certification on Windows 10 and Office applications. Including A+ or N+ qualifications.Microsoft Certification on Windows Server 2016, Skype, and Azure Cloud TechnologiesKnowledge of business policies, processes and procedures, legal complianceMinimum 6 years’ experience in Information TechnologyAdvanced working knowledge of Active Directory (Windows Server 2016), Windows 10 Technical Support, Windows Server 2016 Administrator, MS Office 365 Administration,ITIL Service Management, Network Administration, COMPATIA A+, MS Azure Administration, Telephony and VoIPWorking knowledge of virtualization technologiesAdvanced working knowledge and understanding of computer systems, technologies, and peripherals (Azure Cloud Technologies, Information Security, Virtual Private Networks, Local Area Networks, Wide Area Networks, Desktops, Backup software, Notebooks, Skype, Physical and Logical Access Control, Tracking systems, Audio Visual equipment, and Surveillance systems)Sound understanding of the relevant IT Frameworks, such as COBIT and ITILSound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident-, Problem and Knowledge ManagementAdvanced knowledge and understanding of Information- and Cyber Security as well as Data Protection principlesGood working knowledge and understanding of computer systems and technologies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDQ0NzI1NjY/c291cmNlPWd1bXRyZWU=&jid=1422199&xid=704472566
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A Head of Development: Application Developer plays a key role in the design, development, installation, testing and maintenance of software solutions including those for web, mobile and desktop applications. These solutions may incorporate or extend other platforms, such as Azure, Microsoft Dynamics 365, SharePoint, Office 365, PowerApps, Microsoft Flow, Power BI or any others as may be required from time to time.
Responsibilities include:
Agile Project Methodologies and can confidently apply these methodologies (Agile Process and Principles)Facilitate the interaction with customer stakeholders to discover and document User Stories for their own or other consultants’ consumption and deliveryDefine and develop technical solutions based on User Stories or Business Requirements as discovered by themselves or other consultantsWrite code and develop functionality to industry standards. Such code must adhere to the principals of Clean Code and be always maintainable and testable.Provide support and ongoing maintenance of existing systemsProduce any required documentation that may be required by the team or the customer, prior to, during or post the implementation of the services as per the customer requirementProvide training on the products and solution that has been builtTo provide guidance and mentorship to other members of the team, to ensure continuous learning, growth and development of team members, resulting in the effective and timely delivery of projects
Required Skills and Experience
Certification
A minimum NQF Level 6 diploma or degree in a related field of Computer SciencesPass the 2 - 3 Microsoft Certification Exams
Experience
Must have passed a minimum of 2 - 3 of the required certifications.Ability to think logically and solve problems in structured manner.A minimum 8 years’ Commercial Application Development experience across the indicated technologies and frameworks including Object Oriented Development methodologies.
Must be familiar with C#, the .NET Framework, SQL, Dynamics 365, SharePoint, JavaScript, TypeScript and/or other technologies as required from time to time, both as a user and able to perform basic and advanced customization, coding and analysis tasks
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MjkxNzA3NTY/c291cmNlPWd1bXRyZWU=&jid=1240004&xid=629170756
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Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones.
This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (anal...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjM5NDQ1MDI/c291cmNlPWd1bXRyZWU=&jid=1609814&xid=163944502
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Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (analogue, digital and VoIP services, IP networking and data service p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI1Mzc2NjYxP3NvdXJjZT1ndW10cmVl&jid=1609815&xid=1725376661
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1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
REQUIREMENTS:
National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
A+N+
EXPERIENCE:
5 years experience in 2nd & 3rd line supportTeam lead for technical support experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE0ODA4NDYwP3NvdXJjZT1ndW10cmVl&jid=1696229&xid=2614808460
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Job Description/Duties:
Full IT support function at non-IT clients including but not limited to? Servers, desktops, laptops, printers.? Networking – cable and wireless –maintenance, fault finding, design.? Microsoft – all OS’s for Servers and Desktops up to Windows 11 and Server 2021 (exposure to iOS beneficial).? Anti-Virus.? Firewalls – Fort iGATE.? Backups – Acronis and Ultrabac.? Cloud computing.? Azure.? AWS.? SharePoint.
Minimum Requirements:
? Matric.? Minimum of 5 years working experience as an IT Tech.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM4OTA2OTg0P3NvdXJjZT1ndW10cmVl&jid=1212948&xid=1138906984
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One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch.
Responsibilities:
Drafting reports - call closure stats and 1st line support matters
Process implementation and driving continuous improvement (For call closures)
Stakeholder engagement
Assigning JIRAS
Escalating calls to 3rd Line and other teams
LAN and WAN support
Installing software
Troubleshooting
Assembling of computer
Maintain and repair hardware
Maintain and install cables
Inventory maintenance for hardware and software
Assist users - 2nd line support
Procure laptops and desktops
Asset management - obtain quotes, tracking and managing assets
Must have:
A+ and N+
Team leader - Technical support experience
No less than 5 years experience in 2nd and 3rd line support
Valid drivers license
Excellent English communication
Clear credit record, clear criminal record
Contactable references of 2 most recent employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyNzEzNTIyP3NvdXJjZT1ndW10cmVl&jid=1696235&xid=2412713522
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDUyNDcxNjA5P3NvdXJjZT1ndW10cmVl&jid=1294111&xid=3452471609
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Purpose of role
The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.The duties include liaising with internal and external stakeholders.Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Responsibilities
Administer, monitor and report on:Administer, Monitor and report on requests from and to Service ProvidersMonitor and report on Desktop support casesAdminister, monitor and report on ProcurementsAdminister, monitor and report on the office’s physical security systems (What are they supposed to do here?)Internal audits of hardware and softwareAssist with external ICT auditsDocument, implement and maintain processes with service providers according to SLA’sDocument, implement and maintain inter-departmental processes
REPORTING
Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries within the required timelinesProvide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE3NjI4OTA3P3NvdXJjZT1ndW10cmVl&jid=1303657&xid=3517628907
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Our client in the Logistics Industry, based in the Johannesburg area is currently looking to employ IT Technician.
An awesome career opportunity awaits.
Requirements:
Diploma of 1 to 3 years / NQF level 6.Skills and experience required.Up to 4 years’ experience in IT Networks and Information Security and related.A+, N+, MCSD (Microsoft Certified Solutions Developer).Own vehicle.Extensive knowledge of Desktop, Server and Network support.Knowledge of Warehouse Equipment to configure and manage (Scanners, Printers, etc.)Production application support.
Responsibilities:
Install and maintain network hardware and software, including device management.Analyse and isolate network-related issues.Monitor networks to ensure compliance, security and availability.Evaluate and modify systems performance.Identify user needs.Determine network and system requirements.Maintain integrity of the network, server deployment and security.Ensure network connectivity throughout InSync infrastructure is on par with technical considerations.Maintain network servers.Managing backups according to defined schedule as per standards.Desktop support for infrastructure and software.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA3NzYxNzk4P3NvdXJjZT1ndW10cmVl&jid=1428058&xid=2107761798
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in IT Technical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDAwNzQ1P3NvdXJjZT1ndW10cmVl&jid=1696236&xid=3490400745
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The incumbent will be responsible for monitoring, administrating and reporting on various activities and processes in the IT department and its service providers. The duties will include liaising with internal and external stakeholders, performing quality assurance based on the specialized requirements of the role. They should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Engage in a professional manner whether it be verbal or face to face and have the ability to communicate via different communication channels. Always ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
Responsibilities:
Administer, monitor and report on:
Administer, Monitor and report on requests from and to Service Providers.Monitor and report on Desktop support cases.Administer, monitor and report on Procurements.Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?).Internal audits of hardware and software.Assist with external ICT audits.Document, implement and maintain processes with service providers according to SLA’s.Document, implement and maintain inter-departmental processes.
REPORTING
Prepare monthly and ad hoc reports as and when requested.
QUERY RESOLUTION
Attend to queries or inquiries within the required timelines.Provide assistance to internal clients and service providers where necessary.
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervision.Build and maintain supportive relationships both internally and externally.Build and maintain positive relationships with all clients and service providers.
TIME MANAGEMENT
Devote the whole of your time, attention and abilities Ensure that all communication sent internally and externally is dealt with professionallyduring working hours to the discharge of your duties.Meet production standards in terms of quantity and quality.Manage work outflow timeously
Required Knowledge:
Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpe...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA5Njg0NDk4P3NvdXJjZT1ndW10cmVl&jid=1480875&xid=4209684498
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A leading HR and Payroll company based in Sandton, is currently looking for a junior IT engineer.
Duties:
Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.Identification of failures and short-comings in the current processes and escalate with recommendations.Addressing the issues logged by the clients in a professional and timely fashion.Be responsible for receiving, validating and logging service requests.Tracking and updating logged requests.Service Desk / Server / Desktop SupportAbility to troubleshoot hardware and software issues around Microsoft and Linux technologieAbility to research and solve problems/challenges on a day to day basisMust be able to adapt to change (Infrastructure and Environment)Need to travel to client’s site
Experience:
0 - 1 Year experience.
Requirements:
Need a valid drivers license and reliable means of transport.
Qualifications:
Higher Certificate in IT / Higher Certificate in Information SystemsHigher National Diploma in TechnologyBachelors’ Degree in IT (advantageous)A+ and N+ CertificationMCITP or MSCE (Beneficial)
Remuneration:
R8 000 - R10 000 (Experience dependant)
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTIyODMzMjAzP3NvdXJjZT1ndW10cmVl&jid=1583362&xid=4122833203
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Minimum Requirements:o IT Diplomao Website knowledgeo Email/Desktop etc supporto PABXo Fibreo Customer interfacing (Facebook, website, emails)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjQ0OTc0Mzc0P3NvdXJjZT1ndW10cmVl&jid=1538094&xid=2244974374
5d
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If you reside in Pretoria or close to Pretoria, have a valid drivers license, A+ and N+ certificate with no less than 3 years 2nd and 3rd line support, then send me your CV!
Incumbent will be responsible for offering desktop and technical support related to hardware and software
Installing software, troubleshooting, repairs and maintenance
Give clients detailed feedback on queries logged
Offer 1st line support
Assist with asset register maintenance
Procuring endpoint devices
Closing calls via the JIRA system
Excellent communication skills
Technical
Great customer service skills
Solutions driven
Must have a clear criminal record, clear credit (ITC) as this is the insurance sector
Great track record - contactable references
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDkwNTkxOTY/c291cmNlPWd1bXRyZWU=&jid=1618845&xid=149059196
5d
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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
5d
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