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Team Leader : Technical Support
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
- 1. Lead Technical Support Team
• Provide reports to management on call closure status and first line support related matters
• Implement processes to ensure calls are closed timeously
• Liaise with all necessary stakeholders and provide feedback to business and IT Management
• Ensure jiras are dealt with and closed timeously
• Assign jiras
• Monitoring (e.g. Boardrooms)
• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)
• Install software
• Troubleshooting (TCF)
• Assemble computer
• Repairs & maintenance of hardware & peripherals
• Installation & maintenance of cabling
• Maintain inventory for software & hardware (TCF)
• Desktop patch management
- 3. Provide 2nd line support to users
• Investigate and provide solution (TCF)
• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management
• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
- Nationals Diploma in IT
- Technical/Legal Certification
- A+
- N+
Experience
- 5 Years Experience in 2nd and 3rd line of support
- Team Leader Experience
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Id Subtitle 1235062189
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Isilumko Staffing.
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Introduction
A well-established IT service & computer repair company based in Elarduspark is looking for an experienced IT Systems Administrator to join their dynamic team as soon as possible.
Duties & Responsibilities
Primary Purpose
A highly organized, results driven candidate with a key focus on successfully delivering various business projects within the Information Technology sector of the business and our clients. The role of the System Administrator will be to maintain, upgrade and manage our software, hardware and networks.
The System Administrator will be responsible to organize, install and support the organizations computer systems as well as various client systems. These include local area networks (LAN), wide area networks (WAN) and other data communication systems such as remote client locations.
Resourcefulness is a necessary skill in this role. As a Systems Administrator, you should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Although this role offers a high level of cross-functional interaction and exposure to Senior Management in an IT capacity, it does not involve line management of any teams or personnel.
It is a vital position in terms of liaising with the Management of clients to ensure the technology solutions are in place and working resulting in faster and increased productivity from all channels within their businesses. Your goal will be to ensure that all client technology infrastructure runs smoothly and efficiently.
This role has privileged rights to various systems and hence honesty is important. The onus is on the individual to report any suspicious behaviour.
Responsibilities:
Install and configure software and hardware.Manage network servers and technology tools.Set up accounts and workstations.Monitor performance and maintain systems according to requirements.Troubleshoot issues and outages.Ensure security through access controls, backups and firewalls.Daily ReportsUpgrade systems with new releases and modelsVisit sites from time to time.Develop expertise to train clients on new technologies.Build an internal IT technical documentation, manuals and IT policies.Systems – Consolidate an overview of all IT systems used by the clients and the necessary development needed with the System.Being a change-leader in area of cyber security. Helping educate client personnel on the importance of following best practice in this regard.
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Qualification: BEng Industrial Engineering / BEng Mechanical Engineering (Experience 0-2 years)
Qualities needed:
1. Self Driven
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4. Well-Developed interpersonal Skills
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Business Consultant
Position: Full time, Hybrid (Office based)
Location: Pretoria
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions...
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