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Team Leader : Technical Support

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1 year ago1814 views

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General Details

Location:

City Centre, Pretoria / Tshwane

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Full-Time

Description

A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

1. Lead Technical Support Team
• Provide reports to management on call closure status and first line support related matters
• Implement processes to ensure calls are closed timeously
• Liaise with all necessary stakeholders and provide feedback to business and IT Management
• Ensure jiras are dealt with and closed timeously
• Assign jiras
• Monitoring (e.g. Boardrooms)
• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)
• Install software
• Troubleshooting (TCF)
• Assemble computer
• Repairs & maintenance of hardware & peripherals
• Installation & maintenance of cabling
• Maintain inventory for software & hardware (TCF)
• Desktop patch management

3. Provide 2nd line support to users
• Investigate and provide solution (TCF)
• Communicate with users on incident logged (TCF)

4. Finance, procurement and asset management
• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
• Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

Nationals Diploma in IT
Technical/Legal Certification
A+
N+

Experience

5 Years Experience in 2nd and 3rd line of support
Team Leader Experience

Additional Info:
5 to 10 years

Salary: RNegotiable

Job Reference #: 3490400745

Id Subtitle 1235062189

Isilumko Staffing.

Selling for 4+ years

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LetsLink recruitment is currently seeking a Technical Manager to join the team of a private hospital in Pretoria. The Technical Manager will take charge of all technical and related services at the hospital, including risks related to infrastructure and assets, all plant and equipment (both clinical and non-clinical). The successful candidate will be responsible for managing all hospital facilities, clinical infrastructure, and assets, as well as ensuring proper planning of resources in accordance with ISO. Being accountable for managing all staff in the Technical Department, training nursing, pharmacy, admin and management staff on technical related issues, and enforcing Group policies and procedures to staff members as well as contractors to ensure the mitigation of all risks. Responsibilities: Management of all hospital facilities, clinical infrastructure and assetsManagement of all staff in the Technical DepartmentEnsure proper planning of resources in accordance with ISO 55000 principlesEnsure the correct skills are provided for the specific jobTraining of nursing, pharmacy, admin and management staff on technical related issuesManagement of technical related purchasing and expenditureManagement of contractor’s performanceImplementation of Group policy and procedures to manage and maintain the hospital facilities and assetsEnforcement of Group policies and procedures to staff members as well as contractors to ensure the mitigation of all risksEnsure compliance with the Occupational Health and Safety Act and other related legislationEnsure quality and safety assurance during and after completion of contracts as the safety custodianResponsible for project management and engineering services of all small building projects at siteResponsible for the financial performance and budget of the Technical DepartmentCustodian of the asset management database on the CMMS (Computerised Maintenance Management System) ensuring reliability and validity of all dataManagement of the maintenance management system, ensuring that all equipment risks are managed and that all repairs and maintenance is conducted, as and when required. Requirements: A Bachelors Degree (BTech) or related qualification equivalent to an NQF level 7.A Certified Engineer (Certificate of Compliance – GCC)A minimum of five (5) years applicable technical and managerial experienceExperience in Asset Management and Financial ManagementExperience in both the electrical and mechanical engineering in the hospital and hospitality industry would be advantageousPrevious experience in project managementHospital or hospitality experience will be an added advantageIntermediate computer literacy in MS OfficeConversant with the...Additional Info:5 to 10 yearsSalary: RR20000 to R65000Job Reference #: 1209804378

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LetsLink Recruitment

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Employment SpecificationEducation & Experience (minimum requirements to perform the job):School : Grade 12 CertificatePost School : Relevant Certificate or Diploma in IT/Computer Science orequivalentExperience : At least 5 years related experienceTechnical Expertise : Microsoft Visual Studio (2015+)MS SQL.Net Framework (v4+)C#Windows FormsWindows ServicesWCF/Web ServicesWPFMS OfficeJob Related : Valid Unendorsed Code 08 Drivers LicenseRequired competencies to meet the job outcomes: ? Excellent communication skills in English (written & oral)? Excellent computer literacy skills? Excellent problem solving and trouble shooting skills? Understanding of networks and network principals? Excellent knowledge of MS Windows/Servers and the MS Office products? Excellent knowledge of data backup and recovery principles? Excellent knowledge of software programming concepts and techniques? SCRUM knowledge and experience advantageous? Comprehensive understanding of the implementation methodologies for the technologybeing utilized in product development.- 2 - Soft Skills? Attention to detail? Communication? Problem solving? Conflict Management? Adaptability? Stress tolerance? Team work? Time Management Main Duties & Responsibilities: ? Develop, create, and modify general computer applications software or specialized utility programs? Analyse user needs and develop software solutions using industry best-practice principles? Design and customize software for client use with the aim of optimizing operational efficiency? Analyse and design databases within an application area, working individually or coordinating database development as part of a team? Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance? Analyse user needs and software requirements to determine feasibility of design within time and cost constraints? Compile and maintain system documentation? Assist with software support? Assist with software system installation and monitor equipment functioning to ensure specifications are met? Assist in determining the approach to be utilized in a project implementation? Participate in every aspect of the development and implementation process to ensure full understanding of the change implications to current business processes.? Identify and escalate technical design or specification issues to Development Manager? Follows good development practices and software development life cycle methodologies throughout product developmentAdditional Info:5 to 10 yearsSalary: RR45000 to R51000Job Reference #: 585959958

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Swift Recruitment (Pty) Ltd

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• A NQF Level 7 Qualification in Built Environment: Property / Facilities / Building Construction / Engineering or related field.• A minimum of five years’ relevant experience in facilities and building management.• Proven Project Management experience.• Knowledge of National Building Regulations, the Building Standards Act, SANS and Property related legislation.• Knowledge of Occupational Health & Safety (OHS) act and related legislation.• Knowledge of administrative processes, policies and procedures.• Experience in managing a team, with a proven track record in achieving targets and developing people.• Computer literacy in Microsoft Office Suite software.• The following would be an added advantage:?Experience Government supplier management processes?Knowledge of relevant legislation – PPPFMA, PFMA, OHS Act and NAA Purpose of Role: To manage facilities, the maintenance function and ensure compliance to legal requirements relating to machinery, the safety and environment programs and quality requirements Facilities Management: Implementing and contributing to the development and review of strategic goals and service delivery of the Facilities section and budget implementation plan.Evaluating and reporting to the Director Finance and Corporate Services/ Accounting Officer and other senior managers on the alignment and achievement of strategies and goals in respect of activities, service delivery and performance within the Facilities section.Support and advice management about facilities rated activities.Manage facilities occupied by the client and oversee preparation and implementation of lease agreementsEnsure that facilities are well maintained and cleanedManage the operations of all Facilities section services including the Air Conditioning , Reception and RegistryMonitor security and access to the client facilities and any related issues Maintenance Management: Ensure effective maintenance plans and service provider SLAsMonitor and control approved maintenance contracts between the and client service providers.Manage planned and unplanned maintenance workEnsure effective liaison with internal and external stakeholders (Landlord,Security, Cleaning services)Ensure proper use and maintenance of assets e.g vehicles etc. Financial management: Prepare and manage budget for the section People management: Manage staff ( Air Conditioning , Reception and Registry) Legislation, policy and implementation: Formulation and drafting of policiesImplement and manage the implementation and enforcement of policies and By-laws...Additional Info:1 to 5 yearsSalary: RR1Job Reference #: 3165632392

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Diphetogo Consulting Pty Ltd

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Team Leader : Technical Support