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Team Leader: Technical Support
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
1. Lead Technical Support Team
• Provide reports to management on call closure status and first line support related matters
• Implement processes to ensure calls are closed timeously
• Liaise with all necessary stakeholders and provide feedback to business and IT Management
• Ensure jiras are dealt with and closed timeously
• Assign jiras
• Monitoring (e.g. Boardrooms)
• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)
• Install software
• Troubleshooting (TCF)
• Assemble computer
• Repairs & maintenance of hardware & peripherals
• Installation & maintenance of cabling
• Maintain inventory for software & hardware (TCF)
• Desktop patch management
3. Provide 2nd line support to users
• Investigate and provide solution (TCF)
• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management
• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
• Works closely with the asset management team to ensure that assets are tracked and managed.
REQUIREMENTS:
- National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
- A+
- N+
EXPERIENCE:
- 5 years' experience in 2nd & 3rd line support
- Team lead for technical support experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE0ODA4NDYwP3NvdXJjZT1ndW10cmVl&jid=1696229&xid=2614808460
Id Subtitle 1235062834
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Isilumko Staffing.
Selling for 2+ years
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To assist with the Jobs Fund project finance administration function, analyzing processing inputs from the stakeholders in terms of the applicable guidelines, policies and regulations. This includes providing administrative support to the finance unit in respect of fund and project audits, internal control assessment, process improvements, site visits, due diligence reviews, financial verification of project documents and budget preparation for the Jobs Fund and its projects.
Financial Administration:
Collecting and verifying financial source documents As a backup to the administrator, assist in procurement processes for service providers & Prepare invoices Project financial reconciliations As a backup to the administrator, provide quality control of all documentation Ensure financial evidence records are compliant with Fund protocolsAs a backup to the administrator, provide a coordinating role during key activities such as learning events, key meetings. Verification of project financial records for accuracy and completeness.
Budget process
Assist with the compilation of the Jobs Fund’s drawdown budgets based on projections from projects Assist with resource requirements assessment as part of the operations budgeting process. Assist with verification of accuracy and completeness of financial projections and other supporting documentation for projects Assist with tracking project progress against subsequent financial contractual obligations within the portfolio of projects.
Performance analysis and reporting
Assist in the processing of information to determine project budgets for the financial yearAssist in compiling progress reports on the status of all project budgets.
Assist in checking accuracy and completeness of project budget submissions for approval by the Deputy Director General.Assist in on site financial evidence verification work for projects as required.
Project Audits and verification
Assist in the review of project audits and compilation of progress logs against outcomes of the audits.Support the JF and JFP team as they prepare for Project auditAssistance with internal control checks of the project portfolio in line with Jobs Fund GuidelinesAssist in the assessment of risks and internal controls by identifying areas of non-compliance; and assistance in evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues.Provide suggestions on improving internal controlsAssist in the verification of quarterly financial information for projects to ensure alignment with contracted project terms and milestonesAssists with the compilation of all financial evidence in preparation of the Fund’s Audits Assist in supporting external auditors and their information requirements as part of the Audit process.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjc0NjM5MzIzP3NvdXJjZT1ndW10cmVl&jid=375961&xid=3274639323
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Job Description/Duties:• Accurately Capturing monthly and ad-hoc customer invoices• Creating ad-hoc quotations (sales and service calls)• Reconcile customer accounts and communicate the said reconciliation with the customer• Assisting customer queries telephonically as well as per digital communication• Reconciliation of captured information against received information (example, ensuring that all additional data loaded on Vendor portal is invoiced on Pastel on a daily basis)• Reconciliation of Pro-rata invoices against actual installation dates and capturing of the said information• Creating customer accounts on Pastel, ensuring the information received is correctly loaded• Assisting with the loading of Debit Orders• Calculating dealer commission work sheets• Calculating VoIP itemised billing• Provide ad-hoc proof of payments received to the Operational team• Assisting with different process pertaining to Vendor Portal (where we have viewing as well as managing rights to change our customer contracts)• Debt collection as well as following the handover process
Minimum Requirements:
- Experience:
o Minimum of 2 years’ experience working in a large finance unit performing debtors / accounts receivable dutieso Previous working experience on Pastel Partner and or Pastel Evolution.o Preference will be given to individuals with Telecommunications work experience- Key Attributes Required:
o Excellent verbal and written communication skillso Possess planning and time management abilityo Cope under pressureo A positive attitude and strong work ethico Sound accounting knowledgeo Professionalo Adaptableo Accuracy and Attention to Detailso Ability to work independently and in a team
- Qualifications:o Matrico A tertiary qualification in Accounting or Bookkeeping and / or short bookkeeping courseso Advanced Microsoft Excel skills
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My Broker client in Pretoria - Faerie Glen area is looking for a Commercial / Domestic Underwriter.
Must have
Matric5 + years of Underwriting Commercial & Domestic exp in broker or big insurance companyFull FaisRE 5Must reside within the Faerie Glen Area.
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CLAIMS CONSULTANT
INTRODUCTION
An underwriting management company situated in Pretoria is seeking a dynamic Claims Consultant with at least 5 years’ experience in mechanical warranty claims to join their team.
QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):
National Senior Certificate
Minimum applicable experience (years):
5 years’ experience
Skills and knowledge (essential):
MS OfficeMS Outlook (Excellent email étiquette)Technical and mechanical experience relating to the motor industry is a must
Other:
Working hours 08h00 – 16h30
Skills and knowledge (desirable):
Very good communication skills, verbal and written and must be able to communicate with peopleBe able to work under pressureBe able to process large amounts of data with great care and attention to detailMust be self-motivated and on timeBe a team player and be able to plug into the bigger picturePrevious customer service experience is a mustPrevious experience in the insurance and motor industry is a must
Key Performance Areas
Receiving phone calls from customers/workshops relating to claimsCapturing all claims data onto systemLiaise with workshop dealers regarding mechanical warranty claimsLoading and verification of paymentsProcessing of claimsAny other tasks allocated by senior management
REMUNERATION
Market related (Pension fund contribution)
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