CLAIMS CONSULTANT

INTRODUCTION

An underwriting management company situated in Pretoria is seeking a dynamic Claims Consultant with at least 5 years’ experience in mechanical warranty claims to join their team.

QUALIFICATIONS AND EXPERIENCE

Minimum education (essential):

• National Senior Certificate

Minimum applicable experience (years):

• 5 years’ experience

Skills and knowledge (essential):

• MS Office
• MS Outlook (Excellent email étiquette)
• Technical and mechanical experience relating to the motor industry is a must

Other:

• Working hours 08h00 – 16h30

Skills and knowledge (desirable):

• Very good communication skills, verbal and written and must be able to communicate with people
• Be able to work under pressure
• Be able to process large amounts of data with great care and attention to detail
• Must be self-motivated and on time
• Be a team player and be able to plug into the bigger picture
• Previous customer service experience is a must
• Previous experience in the insurance and motor industry is a must

Key Performance Areas

• Receiving phone calls from customers/workshops relating to claims
• Capturing all claims data onto system
• Liaise with workshop dealers regarding mechanical warranty claims
• Loading and verification of payments
• Processing of claims
• Any other tasks allocated by senior management

REMUNERATION

Market related (Pension fund contribution)