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Team Leader for Technical Support (Long term insur
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch.
Responsibilities:
Drafting reports - call closure stats and 1st line support matters
Process implementation and driving continuous improvement (For call closures)
Stakeholder engagement
Assigning JIRAS
Escalating calls to 3rd Line and other teams
LAN and WAN support
Installing software
Troubleshooting
Assembling of computer
Maintain and repair hardware
Maintain and install cables
Inventory maintenance for hardware and software
Assist users - 2nd line support
Procure laptops and desktops
Asset management - obtain quotes, tracking and managing assets
Must have:
A+ and N+
Team leader - Technical support experience
No less than 5 years' experience in 2nd and 3rd line support
Valid drivers' license
Excellent English communication
Clear credit record, clear criminal record
Contactable references of 2 most recent employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyNzEzNTIyP3NvdXJjZT1ndW10cmVl&jid=1696235&xid=2412713522
Id Subtitle 1235063706
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Isilumko Staffing.
Selling for 2+ years
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INTRODUCTION
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JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
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Minimum education (desirable):
Customer Satisfaction Certificate
Minimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
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Skills and Knowledge (essential):
CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management
Other:
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COMPETENCIES
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Introduction
A well-established IT service & computer repair company based in Elarduspark is looking for an experienced IT Systems Administrator to join their dynamic team as soon as possible.
Duties & Responsibilities
Primary Purpose
A highly organized, results driven candidate with a key focus on successfully delivering various business projects within the Information Technology sector of the business and our clients. The role of the System Administrator will be to maintain, upgrade and manage our software, hardware and networks.
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Resourcefulness is a necessary skill in this role. As a Systems Administrator, you should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Although this role offers a high level of cross-functional interaction and exposure to Senior Management in an IT capacity, it does not involve line management of any teams or personnel.
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This role has privileged rights to various systems and hence honesty is important. The onus is on the individual to report any suspicious behaviour.
Responsibilities:
Install and configure software and hardware.Manage network servers and technology tools.Set up accounts and workstations.Monitor performance and maintain systems according to requirements.Troubleshoot issues and outages.Ensure security through access controls, backups and firewalls.Daily ReportsUpgrade systems with new releases and modelsVisit sites from time to time.Develop expertise to train clients on new technologies.Build an internal IT technical documentation, manuals and IT policies.Systems – Consolidate an overview of all IT systems used by the clients and the necessary development needed with the System.Being a change-leader in area of cyber security. Helping educate client personnel on the importance of following best practice in this regard.
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Qualification: BEng Industrial Engineering / BEng Mechanical Engineering (Experience 0-2 years)
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Business Consultant
Position: Full time, Hybrid (Office based)
Location: Pretoria
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
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This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
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Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions...
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