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Product and Customer Support Consultant

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2 years ago2840 views

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General Details

Location:

City Centre, Pretoria / Tshwane

Advertised By:Agency

Company Name:CLS Human Capital Specialists

Job Type:Full-Time

Description

PRODUCT AND SUPPORT EXPERT

INTRODUCTION

A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.

JOB PURPOSE

Product Experts provide high quality first line support and remote care to hearX USA
They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS

Minimum education (essential):

Matric

Minimum education (desirable):

Customer Satisfaction Certificate

Minimum applicable experience (years):

2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

Customer relations and relationship management
Telephonic and email support
Video calling experience (advantageous)
Contact centre experience
Telephonic sales experience and high conversion rates (advantageous)
Technical support experience
Administration and record management
Working in a digital environment

Skills and Knowledge (essential):

CRM system experience
Telephonic sales and support skills
Excellent English skills (written and spoken)
Excellent communication ability and oratorship
Conflict management

Other:

Working hours: 16h00 - 03h00
Working shifts, four shifts a week (Monday to Saturday)
These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

COMPETENCIES

Essential Competencies:

Establishing Rapport
Interacting with People
Valuing Individuals
Understanding People
Convincing People
Articulating Information
Showing Composure
Resolving Conflict
Examining Information
Developing Expertise
Adopting Practical Approaches
Following Procedures

Important Competencies:

Upholding Standards
Generating Ideas
Inviting Feedback
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid=377524&xid=3036387656

Id Subtitle 1023046964

CLS Human Capital Specialists

Selling for 2+ years

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Employment SpecificationEducation & Experience (minimum requirements to perform the job):School : Grade 12 CertificatePost School : Relevant Certificate or Diploma in IT/Computer Science orequivalentExperience : At least 5 years related experienceTechnical Expertise : Microsoft Visual Studio (2015+)MS SQL.Net Framework (v4+)C#Windows FormsWindows ServicesWCF/Web ServicesWPFMS OfficeJob Related : Valid Unendorsed Code 08 Drivers LicenseRequired competencies to meet the job outcomes: ? Excellent communication skills in English (written & oral)? Excellent computer literacy skills? Excellent problem solving and trouble shooting skills? Understanding of networks and network principals? Excellent knowledge of MS Windows/Servers and the MS Office products? Excellent knowledge of data backup and recovery principles? Excellent knowledge of software programming concepts and techniques? SCRUM knowledge and experience advantageous? Comprehensive understanding of the implementation methodologies for the technologybeing utilized in product development.- 2 - Soft Skills? Attention to detail? Communication? Problem solving? Conflict Management? Adaptability? Stress tolerance? Team work? Time Management Main Duties & Responsibilities: ? Develop, create, and modify general computer applications software or specialized utility programs? Analyse user needs and develop software solutions using industry best-practice principles? Design and customize software for client use with the aim of optimizing operational efficiency? Analyse and design databases within an application area, working individually or coordinating database development as part of a team? Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance? Analyse user needs and software requirements to determine feasibility of design within time and cost constraints? Compile and maintain system documentation? Assist with software support? Assist with software system installation and monitor equipment functioning to ensure specifications are met? Assist in determining the approach to be utilized in a project implementation? Participate in every aspect of the development and implementation process to ensure full understanding of the change implications to current business processes.? Identify and escalate technical design or specification issues to Development Manager? Follows good development practices and software development life cycle methodologies throughout product development https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODU5NTk5NTg/c291cmNlPWd1bXRyZWU=&jid=1163656&xid=585959958

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Position: Product Representative Location: Pretoria Job Type: Permanent Job Level: Junior to Middle Job Summary: Customer experience is a really important consideration in the modern world of business. For this reason, it is important that the service offered by the Product Representative to the design and retail customers is of a high standard. As the affordable countertop solution, its the brand that people can trust. Minimum Education Qualification: MatricDiplomaHave a valid driver’s license Personality and Skills Have a friendly and pleasant attitudeAlways be presentable and properly dressed in the provided uniformBe reliable, responsible, and have the ability to work independently without constant supervisionHave good people skills and be able to communicate in an appropriate wayHave the ability to undertake basic administrative tasks such as report writing and record keepingBe a competent driver and have a clean driving recordBe technically minded and have the ability to learn how to undertake minor technical repairs to installed surfaces where necessaryMust be computer literate Roles and Responsibilities: Establish and maintain a good relationship with owners, managers, and designers at each company through regular return visits and good service.Maintain a record of all product marketing material supplied to each showroomAttend all product warrant claims and report to the Market Development Manager on the findingsDeliver and install any product brand display stands that may be requiredSupport sales staff wherever possibleConduct a minimum of 35 to 40 calls per week. Each day’s calls should be planned in a logical basis so that companies that are close to each other are visited on the same daySubmit to the Market Development Manager a weekly call report to act as a record of calls and a database of contacts made.Communicate any matters of interest or changes in market conditions in that report.Plan regular visits to a database of kitchen companies, showrooms, and interior designers/agencies. On these visits, the focus should be to: Strengthen the relationship with the business, the individual, and the brandCheck and clean of all marketing and display materialsStock-up on missing samples and brochuresEnsure that all the display material is correctly branded and that all sales personnel know about the brand and... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ2NDcxMDY2P3NvdXJjZT1ndW10cmVl&jid=1209360&xid=1946471066

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Business Consultant Position: Full time, Hybrid (Office based) Location: Pretoria Please send your latest CV to Michelle - kindo.m@abcworldwide.com COMPANY PROFILE Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market. They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary. About the role This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa. Key Responsibilities Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness Core Competencies Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzc3NzQ4NzYxP3NvdXJjZT1ndW10cmVl&jid=1545838&xid=2777748761

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