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*Reference: SAS000102-SM-1*
Specific responsibilities include supporting the development of the companys broker proposition, attracting, onboarding, activating and supporting independent brokers, and ultimately driving broker sales volumes.
We’re looking for passionate, tech-savvy broker consultants looking to challenge the status quo and make a positive impact on brokers and their customers. Specific responsibilities include supporting the development of our broker proposition, attracting, onboarding, activating and supporting independent brokers, and ultimately driving broker sales volumes.
*
What you’ll do*
* Develop, manage and maintain strong relationships with Financial Advisers, ensuring consistent growth in the network
* Leverage existing partnership/s and focus on stakeholder management to build relationships and deliver on key metrics
* Support and service intermediaries in their sales efforts by preparing quotes, statements of benefits and other relevant supporting information
* Assist in identifying new potential Financial Advisers and opportunities for business growth
* Provide technical training and ongoing product support to Financial Advisers
* Keep up to date with competitor products and service offerings
*Who you are*
* Entrepreneurial
* Strong sense of purpose – wanting to make a positive difference to brokers and their customers
* Self-motivated and determined
* Tech-savvy and comfortable engaging online and face to face
* Patient and persistent
* Organised and disciplined
* Mature and willing to work flexibly
* Minimum 5 years’ experience as a Broker Consultant or IFA in the long-term insurance industry
* Insurance qualification of at least RE1 or RE5
* A certificate in Financial Planning or a degree in a relevant field would be advantageous
R 20000 - 30000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY2Mzk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1258389&xid=1555_66398
2y
1
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*Reference: DUR002412-SN-1*
Our client, a well known Pharmaceutical organisation currently seeks an experienced Brand Specialist to build and maintain the corporate and product brands and to assist the Marketing Manager in all activities related to the brand to maximise sales.
*The Person:*
* B.Sc (Pharm) / B.Pharm or equivalent.
* Post Graduate qualification in Marketing or Communications.
* Minimum 5 years working experience.
* Preferably at least 2 years’ experience in a sales, product management, branding or advertising role.
* Digital marketing experience.
*The Job:*
* Develop marketing materials that adhere to all regulatory requirements whilst ensuring they are of maximum benefit to the Sales team:
* Develop product leave behinds, detail aids for use by Sales team in accordance with defined brief;
* Identify and select relevant literature to be used as references for promotional material or training material for Sales team;
* Oversee the production and receipt of printed marketing materials;
* Identify promotional items for use as give-aways by the Sales team;
* Co-ordinate distribution of promotional material to Sales team;
* Close liaison with the Sales team to assess customer response to promotional material and to ensure that the printed promotional material is used optimally;
* Create marketing training material for RCA certification in relation to relevant business/brand strategies.
* Internal corporate branding:
* Prepare internal marketing material for inclusion in internal communications;
* Prepare and update company employee features/testimonials (for website re-design & social media platforms);
* Develop annual plan of activities to strengthen the corporate brand (internal);
* Prepare relevant CSR campaigning associated with special awareness days.
* Social Media Liaison:
* Manage and maintain all social media material and features (including LinkedIn, Instagram and Facebook;
* Compile social media features as well as related campaigning for CSR events (internal and external);
* Compile Social Media SOP and update/upkeep of the document.
* Train the relevant teams/employees on the Social Media SOP.
* Prepare annual statistical analysis report for the social media activities/campaigning.
* Translate corporate brand and product brand objectives into brand strategies:
* Develop annual plan of brand activities;
* Provide input into annual Marketing Plan;
* Generate creative ideas to create, build and enhance product brands;
* Identify potential opportunities for brand awareness/promotion and make recommendations to Marketing Manager;
* Ensure all elements of the product are consistent with the brand;
* Suggest new content for website. Develop copy for inclusion on website.
* New product evaluation, competitor and market intelligence:
* Analyse sales, competitor activities, sales team reports/notes to ensure continued understanding of the market and customer’s needs;
* Researc
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYyOTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1255716&xid=1555_62906
2y
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Our client is a supplier of surgical instruments and surgical consumables and disposables. We are looking for a *young rookie salesperson* who comes from a *medical related role such as Biokinetics, Physiotherapy, nursing* etc. The ideal candidate will be a strong communicator who has the ability to absorb pressure and promote our client’s range of products in a professional and ethical manner.
*RESPONSIBILITIES*
* Achieve business plan by implementing and changing strategies per customer as needed
* Maintain and grow current business by establishing excellent relationships with and support to customers
* Identify and develop new business
* Supply information needed for quotations as requested by customer
* Be available for theatre support, if needed, also after hours
* Establish and maintain relationships with clients including theatre staff, CSSD, pharmacy manager, stock controllers etc. Mandatory visits to all customers on regular basis
* Assist when and where required at organized exhibitions and meetings to promote our clients products through demonstrating the clinical features and benefits
* Conduct in service training and product demonstrations
* Provide competitive information such as tenders, pricing data etc
* Improve product knowledge and sales techniques.
* Manages consignment stock to minimize risk
* Submission of planners and reports as requested by Sales Manager
* Always protect the integrity of the team
*EDUCATION & EXPERIENCE:*
* Bachelor’s degree, medical discipline or equivalent Diploma with work experience preferred.
*ADDITIONAL EXPERIENCE*
* Years of successful sales experience in the medical device or related industry.
* Experience with OR products is preferred, particularly orthopedics.
* Experience with problem solving and relationship building with surgeons and hospitals.
* Must have experience in Theatre Based Selling preferably
* Medical Surgical Device Sales
* Established Relationships with Key Orthopeadic Surgeons
Medical aid, pension fund contributions, fuel card, cell and data allowance
*EDUCATION & EXPERIENCE:*
* Bachelor’s degree, medical discipline or equivalent Diploma with work experience preferred.
*ADDITIONAL EXPERIENCE*
* Years of successful sales experience in the medical device or related industry.
* Experience with OR products is preferred, particularly orthopedics.
* Experience with problem solving and relationship building with surgeons and hospitals.
* Must have experience in Theatre Based Selling preferably
* Medical Surgical Device Sales
* Established Relationships with Key Orthopeadic Surgeons
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYyNDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1255637&xid=1555_62489
2y
1
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Minimum Requirements: B Comm Degree in FinanceMin 5 years experience in a similar roleData Analytics a strong prefSAICA, SAIPA, ACCA, CIMA an advantageSupervisory experience Key Performance Areas: 1. Financial Management- Manage, provide analysis and support all statutory, financial, budgetary and operational functions2. Creditors and Debtors Reporting3. Gross Profit Analysis and Variance Reporting4. Operational Analysis5. Group Reporting- Compile and present the management pack- Construct a feedback report of queries raised and proposed solutions6. Rebates Management- Review and manage the processes within rebates- Check and review the monthly rebate analysis- Check and review the update IBC and Direct rebate reconciliation- Check payments received for all suppliers- Check claims processing- Check and review all monthly reports- Assist auditors with queries and sample documents7. Quality Assurance and Statutory Compliance8. Team Management- Manage, mentor and set objectives for the team- Manage department operations- Ensure timeous feedback on deliverables- Support subordinates and train new team members- Monitor performance- Train and develop the team Skills and Competencies: Attention to detailAccurateStrong work ethicEffective and efficient communication skillsTake ownership and show initiativeTeam player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzczNjA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1267721&xid=1108_73604
2y
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Construction Sales Representative Area: DurbanPackage: negotiable up to R38000 p/m plus benefits, company car, cell phone, performance bonusPurpose of Job: To grow the Construction Sales Division in the KZN areaKey performance areas and indicators: Develop and execute regional sales strategy and planIdentify new product sales opportunitiesIncrease customer baseProvide technical support and exceptional service levels to customersAchieve overall Sales and GP contribution budget and targetsEnsure effective call planning and customer visitsMaintain sound admin practices and reportingDo product sales trainingExperience, Skills & Qualifications Knowledge: A thorough understanding of the construction market, preferably in the sealants, waterproofing and concrete /cementitious applications.Education: Minimum matric.Preferably a relevant tertiary qualification.A Sales and marketing qualification advantageous.Experience: A minimum of 10 years sales experience to the construction industry.Experience in dealing with on-site contractors, engineers, architects, quantity surveyors etc.An active customer base will be an advantage.Skills: Very good communication skills.Excellent negotiation and problem solving skills.Good computer literacy.Financial literacy.Annual budgeting and forecasting skills.Show initiative, be a self-starter, and have the ability to motivate and manage self.Other requirements: Unendorsed drivers licence, and a vaccination certificate .Able to do a country trips (overnight stays) as required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzczMzc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1267566&xid=1108_73378
2y
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Minimum Requirements: Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field8+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projectsExcellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systemsStrong interpersonal skills and ability to effectively communicate with teams across the entire organizationExcellent leadership and decision-making skillsStrong knowledge of project management principles Sound understanding of computer systems, networks, security, telecommunications, databases, and storage systems Team OrientatedResponsibilities for IT Director Oversee IT operations and supervise systems and IT staffDevelop strategy as it relates to the organizations IT infrastructure (computer and information systems, security, communication systems)Develop, manage, and track the IT departments annual budgetConsult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technologyEnsure smooth delivery and operation of IT services by monitoring systems performanceCreate processes and standards for selection, implementation, and support of systemsProvide direction, guidance, and training to IT staffBuilds and maintains relationships with outside vendorsPrepares progress and budget reports for upper management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU5MTY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215503&xid=1108_59169
2y
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SALES MANAGER KZN Overview: Effective management and execution of all sales related activities in Kwazulu-Natal for the achievement of agreed strategic sales objectives and targetsRequirements: Sales and Marketing qualification;Have excellent proven sales skills to various industries including furniture, food, packaging and various other technical industriesAt least 10 years experience;Be able to maintain and build effective relationships with key decision makers;Have strong leadership skills as well as managerial skills;Have strong business acumen;Developing markets through presentations and client visits;Good understanding of budgets and financial aspects of a branchDuties: Achieve overall sales and GP contribution budget and targetsMonitor and control sales performanceDevelopment and execution of regional sales strategy and planSelling price controlIncrease customer baseSales of existing and new products to existing and new customersIdentification of new product sales opportunitiesEffective call planning and regular customer visitsMaintain sound admin practices and reporting as requiredSelling expenses to remain within budgetManage and monitor staff performanceDisciplineCoaching and mentoring Product and sales trainingRemuneration: R70000 (neg) including car allowance plus medical aid, provident fund, fuel card, cell phone allowance and performance bonus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU5MDE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215392&xid=1108_59017
2y
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Main purpose of the job: To provide best practice data collection, clinical assessments, comprehensive counseling and management, collection of specimens, and care according to protocolsScreen and enroll participants in the study, and conduct ongoing follow-up based on the research protocolsLocation: MRU Durban - Commercial City Research Site - KZN Key performance areas: Recruitment and screeningClinical assessments and other study-related activitiesStock ControlAdministrationRequired minimum education and training: Diploma in General Nursing Experience in undertaking and managing independent data collection as part of a research study is essential A valid driver’s license Microsoft Office computer literacy (word processing, emailing) is essential Required minimum work experience: Minimum 1-year nursing experience with documented research experience in clinical trials Desirable additional education, work experience, and personal abilities: A diploma in Midwifery, Primary Health Care, or similar will be an advantageDispensing licenseCertification in good clinical practice (GCP)Ordered and systematic with strict compliance to protocolsBe tactful, respectful, and maintain confidentialityGood administrative skills together with working knowledge of Microsoft OfficeAble to work under pressure and adhere to deadlinesSelf-motivated, able to work independently and as part of a multidisciplinary teamRespectful with sound work ethicTO APPLY: Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market. AJ Personnel is fully POPIA Compliant. Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.The closing date for all applications: 13 April 2022.Wits Health Consortium will only respond to shortlisted candidates.Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.PLEASE NOTE: Our Client, WHC - MRU, maintains mandatory Covid-19 requirements, and as such only Covid-19 vaccinated incumbents will be considered for positions.Please note: AJ Personnel is only responsible for advertising the advertis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4OTQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215352&xid=1108_58949
2y
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SALES MANAGER KZN Overview: Effective management and execution of all sales related activities in Kwazulu-Natal for the achievement of agreed strategic sales objectives and targetsRequirements: Sales and Marketing qualification;Have excellent proven sales skills to various industries including furniture, food, packaging and various other technical industriesAt least 10 years experience;Be able to maintain and build effective relationships with key decision makers;Have strong leadership skills as well as managerial skills;Have strong business acumen;Developing markets through presentations and client visits;Good understanding of budgets and financial aspects of a branchDuties: Achieve overall sales and GP contribution budget and targetsMonitor and control sales performanceDevelopment and execution of regional sales strategy and planSelling price controlIncrease customer baseSales of existing and new products to existing and new customersIdentification of new product sales opportunitiesEffective call planning and regular customer visitsMaintain sound admin practices and reporting as requiredSelling expenses to remain within budgetManage and monitor staff performanceDisciplineCoaching and mentoring Product and sales trainingRemuneration: R70000 (neg) including car allowance plus medical aid, provident fund, fuel card, cell phone allowance and performance bonus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU5MDE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215390&xid=1108_59015
2y
1
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Objectives• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice infrastructure that provides platform for Borwood services. • Provide operational support for Borwood customers, resolving incidents, managing service requests and actively monitoring infrastructure services .Key Responsibilities:Infrastructure Support- Using appropriate tools, resources and processes to troubleshoot and manage IT problems and incidents- Work with customers and Borwood staff for problem resolution- Engage with vendors as necessary to resolve network, security, system and voice faults and performance issues- Participate in 7 day support schedules and rotas.- Be a single point of contact (SPOC) for incident and service request resolution.- Build relationships with all Borwood stakeholders internal and externalInfrastructure Engineering- Perform maintenance and system upgrades for company network, security, systems and voice infrastructure.- Configuration of network, security and voice equipment and systems- Work within established configuration and change management policies to ensure success of network changes. - Assist in the installation of equipment, and provisioning of new services, as required.- Participate in departmental meetings, training sessions and company activities as required.- Use appropriate configurations, tools and follow relevant procedures to assure the security of the network.- Work closely with broader team to provide support for core and customer engineering projects.- Proactively highlight and escalate any observed vulnerabilities within Borwood infrastructure. On-going Reporting and Monitoring- Assist in monitoring key performance metrics and indicators for IT infrastructure to ensure service availability.- Assist in the monitoring of infrastructure resource utilisation, trending, and capacity planning.- Provide reporting on technical services as required by the business.- As required, create and update documentation for all relevant procedures, solutions and architecturesKnowledge Management- As required, document agreed procedures and designs.- Provide technical expertise as required to assist in business development and opportunities. Other- Support and participate in other areas of the business as and when required.- Assist with the implementation and handover of services to customers, which may include travel for site visits, etc.- Adhere to Borwood’s policies and procedures - Be willing to carry out or assist with such tasks as may be required in order to achieve deliverables, or as reasonably requested by a member of Borwood-Regularly familiarise yourself with Borwood’s portfolio of products and services, customers, suppliers and interna
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ3NTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164247&xid=1108_47584
2y
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202443
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202541
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202547
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202535
5d
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