Infrastructure Engineer

Objectives


• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice
infrastructure that provides platform for Borwood services.
• Provide operational support for Borwood customers, resolving incidents, managing service requests and actively
monitoring infrastructure services 

.Key Responsibilities:


Infrastructure Support


- Using appropriate tools, resources and processes to troubleshoot and manage IT problems and incidents
- Work with customers and Borwood staff for problem resolution
- Engage with vendors as necessary to resolve network, security, system and voice faults and performance
   issues
- Participate in 7 day support schedules and rotas.
- Be a single point of contact (SPOC) for incident and service request resolution.
- Build relationships with all Borwood stakeholders internal and external

Infrastructure Engineering


- Perform maintenance and system upgrades for company network, security, systems and voice infrastructure.
- Configuration of network, security and voice equipment and systems
- Work within established configuration and change management policies to ensure success of network
   changes.
- Assist in the installation of equipment, and provisioning of new services, as required.
- Participate in departmental meetings, training sessions and company activities as required.
- Use appropriate configurations, tools and follow relevant procedures to assure the security of the network.
- Work closely with broader team to provide support for core and customer engineering projects.
- Proactively highlight and escalate any observed vulnerabilities within Borwood infrastructure.
   On-going Reporting and Monitoring
- Assist in monitoring key performance metrics and indicators for IT infrastructure to ensure service
   availability.
- Assist in the monitoring of infrastructure resource utilisation, trending, and capacity planning.
- Provide reporting on technical services as required by the business.
- As required, create and update documentation for all relevant procedures, solutions and architectures

Knowledge Management
- As required, document agreed procedures and designs.
- Provide technical expertise as required to assist in business development and opportunities.
   Other
- Support and participate in other areas of the business as and when required.
- Assist with the implementation and handover of services to customers, which may include travel for site
   visits, etc.
- Adhere to Borwood’s policies and procedures
- Be willing to carry out or assist with such tasks as may be required in order to achieve deliverables, or as
   reasonably requested by a member of Borwood

-Regularly familiarise yourself with Borwood’s portfolio of products and services,
  customers, suppliers and interna