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Results for custome service in "custome service" in Jobs in Durban in Durban
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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.
https://www.jobplacements.com/Jobs/A/Airport-Customer-Service-1263318-Job-Search-02-17-2026-05-00-15-AM.asp?sid=gumtree
12d
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Cost Estimator - Clearing & Forwarding Provide accurate and comprehensive cost estimations for international freight, customs clearance, and logistics services. Umhlanga, Durban, 7:30am-5pm, R27 000 - R35 000About Our ClientThe company operates in the clearing and forwarding industry. It provides international freight, customs clearance, and logistics services to clients.The Role: Cost Estimator - Clearing & ForwardingThe purpose of this role is to provide accurate and comprehensive cost estimations for international freight, customs clearance, and logistics services. It ensures competitive pricing while maintaining profitability and regulatory compliance by calculating detailed estimates and monitoring fluctuating costs. The main focus areas include shipping documentation analysis, tariff maintenance, and client quotation preparation.Key ResponsibilitiesPossess a minimum of 2-3 years experience in freight forwarding, customs clearance, or a related logistics role.Calculate and prepare detailed cost estimates for international shipping, customs clearance, and logistics services.Analyse shipping documentation, cargo details, and route requirements to determine accurate costing.Research and monitor fluctuating costs including freight rates, customs duties, exchange rates, and port charges.Liaise with shipping lines, airlines, customs authorities, and other logistics partners to gather pricing information.Prepare quotations for clients detailing all applicable costs and service options.Maintain an up-to-date database of tariffs, duties, and international shipping costs.Provide regular cost analysis and reporting to management.About YouMinimum 2-3 years experience in freight forwarding, customs clearance, or related logistics role.Knowledge of international trade terms (Incoterms), customs regulations, and freight procedures.Understanding of import/export documentation and compliance requirements.Proficiency in logistics management software and MS Office applications.Knowledge of South African customs regulations and international trade agreements.Strong analytical, mathematical, and numerical abilities.Excellent attention to detail, accuracy, and organisational skills.Good communication and interpersonal skills for client and partner interactions.
https://www.jobplacements.com/Jobs/C/Cost-Estimator-1265896-Job-Search-2-25-2026-6-53-38-AM.asp?sid=gumtree
4d
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Job PurposeThe purpose of this role is to support the Manager, PSR, Foreman, Supervisor, and team of technicians/mechanics in ensuring that best management practices are followed across all areas of responsibility. The successful candidate will help drive service excellence, ensure key performance targets are met, support operational procedures, and contribute to delivering a customer-focused service aligned with the company’s strategic vision.Key Performance Areas (Duties & Responsibilities)The successful candidate must be able to perform the following core responsibilities effectively. Please note that these duties are not exhaustive and may be adjusted to meet business needs. Additional tasks may be assigned by the Supervisor or Manager as required.Compile and submit quotations to customers within 24 hoursFollow up on each submitted quotation at least three timesMaintain high levels of customer satisfactionProvide daily feedback to the Department ManagerCompile and submit weekly operational reportsEnsure the team achieves predetermined performance targetsPromote and uphold service excellence in all work carried outProvide timely and clear communication and feedback to customersMinimum Requirements Education & ExperienceGrade 12 / MatricMinimum of 3 years’ relevant experience in a similar roleTechnical and parts knowledgeExperience working with the Kerridge system and EPC (Electronic Parts Catalogue) is essentialExperience maintaining and updating database informationTertiary qualification in Business Administration (advantageous)Computer SkillsAdvanced computer literacy in MS Outlook, Word, and ExcelKnowledge RequirementsUnderstanding of customer service principles, including assessing customer needs, meeting quality standards, and evaluating satisfactionKnowledge of quality control processes, cost management, and effective storage and distribution of equipment and partsStrong command of English as a business communic
https://www.jobplacements.com/Jobs/Q/Quotation-Controller-1266100-Job-Search-02-25-2026-09-00-15-AM.asp?sid=gumtree
4d
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The successful candidate will oversee daily deli operations, ensuring high-quality food preparation, exceptional customer service, and strict compliance with health and safety regulations. They manage inventory, order supplies, schedule staff, and train employees on equipment safety and food handling.Key responsibilities include maximizing sales, minimizing waste, and maintaining cleanliness standards. Core ResponsibilitiesOperational Leadership: Manage daily activities, including food preparation, display, and service.Staff Management: Train, schedule, and supervise deli employees, ensuring high performance and adherence to standards.Customer Service: Address customer inquiries and complaints promptly to ensure satisfaction.Inventory & Cost Control: Monitor stock levels, order supplies, and manage waste to maximize profitability.Compliance & Safety: Ensure compliance with all food safety, hygiene, and sanitation regulations (e.g., HACCP).Equipment Operation: Operate and maintain deli equipment such as slicers, ovens, and scales. Required Skills and QualificationsExperience: Proven experience in a deli, kitchen, or retail environment (preferably 4 years).Leadership: Strong team management, training, and coaching abilities.Communication: Effective interpersonal skills for managing staff and interacting with customers.Technical Skills: Knowledge of food safety standards and equipment.Physical Ability: Ability to stand for long periods and work in varying temperatures. Key Performance IndicatorsMeeting sales and profit goals.Maintaining high food quality and presentation standards.Minimizing waste and controlling labor costs.
https://www.jobplacements.com/Jobs/D/Deli-Supervisor-1266334-Job-Search-2-26-2026-7-05-23-AM.asp?sid=gumtree
3d
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Sal NegotiableLocation: KZN, Remote working optional for a Snr TraderA specialist Agri Commodity Trading client based in KZN who service clients cross border into Africa is looking to appoint a Jnr and Senior Trader. Commodity knowledge in grains such as Wheat and Maize as well as other By-Product experience is ideal. Candidates with experience in sugar trades are also of keen interest. The purpose of the position is to grow our client’s overall market share of Agri products. Experienced traders ought to have an established book to bring with them. The position requires a high energy, proactive, go getter.Minimum Requirements Min 1 year experience in the Agri sector trading soft commoditiesFluent in EnglishPrimary duties and tasksOrganizes and follows sales activitiesMonitors distributors, customers, demands, ordersEffectively manages business activities with customers (establishing relationships, strengthening existing relationships, relationship continuity).Prepares and keeps customer databaseFollows up payments and pre-payments for orders; provides coordination of delivery with operation and finance teamsPrepares price proposalsEffectively negotiates commercial terms with customersFollow-up the market. (Products, opportunities, competitors, new suppliers, new customers etc.)Identifies potential markets and potential customers in the regionCommunicates effectively with other members of the sales team and the organizationIf you have not received any feedback from us within 5 working days please consider your application unsuccessful.**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**
https://www.jobplacements.com/Jobs/J/JUNIOR--SENIOR-AGRI-TRADER-1267197-Job-Search-03-02-2026-03-00-15-AM.asp?sid=gumtree
1h
Job Placements
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Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint an External Sales Representative to Identify new sales prospects and manage existing clients to identify business opportunities as well as assisting the company to grow in the industry.KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES): Sell products by establishing contact Maintain and develop relationship with customers by providing support, information, and guidance Recommending solutions Visiting and quoting customers Following up on quotation Prepare reports by collecting, analysing, and summarizing information Maintain quality service by enforcing company standards Invoicing customers and order stock to complete customer back orders Doing deliveries when needed Following up on customer back orders Completing customer planning and visits. Doing cold calls to expand customer base Arranging and doing demos on welding machines Attending to all job-related administration Attending to all ad-hoc duties required by management Abide by the companys SAs Safety, Health, and Environmental policies and procedures Reach monthly targets and GPs as discussed by Management and according to contract monthlyACADEMIC REQUIREMENTS & EXPERIENCE: Minimum Qualification: MatricTertiary Qualification: Will be advantageous.Experience: Minimum 5 years Other: Code 8 drivers licence Working with customers and maintaining customer relations Sales experience Experience in the welding industry Problem solving skills Ability to adapt to environment Ability to plan route for the week and visit customers accordingly Time managementKNOWLEDGE, SKILLS & ABILITIES: Welding machines Welding consumables Gas and gas cutting equipment Power tools Lifting equipment Generator Abrasives Spares Hand tools Plasma system Compressors The Client Offers: - Competitive Market related / Negotiable- Cell Allowance- Commission- Fuel Card / Company use Please Note: Own reliable Transport required.
https://www.jobplacements.com/Jobs/E/EXTERNAL-SALES-REPRESENTITIVE-East-London-1264536-Job-Search-2-23-2026-2-35-54-AM.asp?sid=gumtree
7d
Job Placements
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Position: Sales Representative - Luxury Great potential GROWTH!Location: Durban & Northern Surrounds.Salary: R38 000 to R42 000 with comms & Benefits (Depending on Experience)Reputable Company & Products.Roles and Responsibilities:Meet sales objectives and support international managers in achieving and exceeding sales budgets.Visit high-profile customers.Develop new business and identify sales.Manage costs against the approved budget.Maintain good communications with customers, employees, and International fabric brands.Maintain good communication and relationship with all International clientsIssues and queries dealt with promptly and courteouslyRegular feedback on queries and delivery dates providedBackorder lists managedOperational problems facilitated and flagged as requiredComplaints managed and flagged as requiredCustomer expectations metFeedback on special orders was collected and Manager informedBudget set in collaboration with Internationals ManagerExpenditure aligns with the budgetWeekly reports submitted (sales, market, and competitor activity)Cost control measures put in place and adhered toExcellent customer service is delivered by all staff in the regionSupport Sales consultants and showrooms in all matters related to InternationalsTeam members receive regular brand/product communication and updatesWeekly sales meetings attendedShowroom and Sales consultants coached to increase skills and knowledge (accompanied on sales calls)Act as a brand ambassador for all international fabric houses20% Office bound and 80% on the road, assisting team.Requirements and skillsA National Senior Certificate or Diploma in the related field is an advantage.3-5 years of sales experience – of luxury goods / interior decor environment preferredExposure to textiles/fabric sales environment is an advantage.Skills in Sales, New business development, Customer service, Product Knowledge, Negotiating skills, Presentation Skills, Market Research, Campaign Implementation, Branding, Public Relations & Publicity, and Report Writing.Valid driver’s License and reliable own vehicle.Languages; Fluent in English and one other SA language (area dependent)Ideal CandidatePassionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality. should demonstrate a passion for sales, a deep understanding of customer needs, and a strong drive to contribute
https://www.jobplacements.com/Jobs/S/Sales-Representative-High-End-Home-Durban-1266896-Job-Search-02-27-2026-09-00-36-AM.asp?sid=gumtree
2d
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