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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers
*Monitor the successful delivery of operational targets according to client agreements*
Review performance metrics and address service issues with relevant managers
Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies
Devise and monitor the implementation of effective communication structures
Motivate and manage performance of Head of Ops / Senior Ops Managers
Review monthly forecasts and plans
Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement
Ensure service levels are aligned to customer SLA
*Manage the growth and development of the client portfolio*
Identify opportunities and engage with clients
Monitor new technologies and practices
Assist in developing solutions for potential new clients.
Responsible of end to end customer contact processes
Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies.
*Manage the client relationships*
Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations
Deliver cost efficiencies and increase in Customer Satisfaction Scores.
Manage the client relationship
Engage with clients on identified opportunities
Contract management
*Financial Management*
Approve the final forecast and analyse annual budget figures
Review and evaluate rolling forecasts for 12 months
*Skills and Competencies*
Planning and Organisational Skills
Strong and adaptable communication skills
Leadership skills
Business Analysis
Financial management
Strategic thinking with the ability to conceptualize
Coaching Skills
Relationship Management
Adaptability / Resilience
Initiative / creative thinker
Innovative
Effective conflict management skills
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsourced contact centre operation
PMO experience essential
Transitions Experience essential
Insurance and Financial Services Advantageous
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsou
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895
2y
1
Insurance firm based in Umhlanga is looking for an individual to manage their commissions department. The candidate must posess emotional integrity, has attention to detail. We are looking for a self-driven individual who can handle presure and thrives in crisis management.
*Commissions *
* Few Examples Daily operations
* Month end operations
* Splits / Agreements
* Daily queries from field to Comms email
* Checking workflows
* Checking system changes -splits etc
* New Product/ revenue stream identifications
* Interaction with advisors/ IFAs
* Understanding contracts and splits
* Checking Production / editing incorrect production
* Monitoring team progress to set deadline
* Post month end balancing / recons
* Book Buys - system amendmends
*POS User Maintenance *
* Adding new users
* Adding new institutions
* Adding new contracts for salespersons
* Daily system maintenance
* POS stability
*POS development *
* System testing
*POS training *
* Existing
*Stats *
* Weekly Production
* Weekly Margin Report
* Month end CTC
* Month end RE
* Monthly Product usage Report
* FM schedule
*Team Management *
* Performance Appraisals
* Conflict Management
* Workload Management
*AUM *
* Daily operations
* Monthly reporting oversight
*New acquisitions:*
* Onboarding
*Problem Solving * *Audit *
10+ Years experience in management in Financial services
R40 000 CTC per month
10+ Years experience in management in Financial services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1ODUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190139&xid=1555_25852
2y
1
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*Purpose*
Oversee and update assigned support service requests. Handle daily technical support activities on desktop support, data network and server management.Onsite analysis, diagnosis and resolution of desktop problems for end users. Collaborate with 2nd and 3rd level support to prevent system downtime. Escalate to clients and 3rd party vendors to resolve issues. Assist in user/hardware movement and campaign relocations as required. Understand the importance of client relationships and support senior management structure on reporting on business performance, whilst maintaining and providing high quality and professionalism at all times
*Key Responsibilities: *
*Onsite Desktop Support *
* Onsite analysis, diagnosis and resolution of desktop problems for end users.
* Full trouble shooting diagnostic with pings, trace routes and screen shots of the problem.
* Perform quality work on all service requests/incidents with agreed SLA.
* Setup desktop computers and peripherals and test network connections.
* Ensure that the correct images are installed from SCCM for the campaigns and that they are on the correct Vlans for voice and data.
* Provide Remote Support for work from home users. Setting up VPN connections and supporting end users.
* Windows updates and patches
* Optimization of devices making the best and most effective use of resource.
* Kaspersky installations, updates and maintains
* To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
* Be available to Support Other Sites and Clients.
* Responsible for providing guidance, direction and advice to team members.
*Project work: *
* Assist in user/hardware movement and Campaign relocations. Understand the campaign and client’s requirements.
* Carry out UAT testing and deployment, which is a must for the success in all projects.
* Desktop maintenance / Software updates / Configuration of routers and wireless access points
* Assist with the maintenance of network infrastructure upgrades.
*Proactive Maintenance *
* Requesting, escalating and coordinating with vendor support. Maintain strategy that corrects the source of underlying equipment’s conditions. Reduce unplanned downtime, equipment failure, and risks associated with operating faulty equipment.
*Terminal Server *
* VMware virtual environment, VMWare and virtual VDI pools configuration and support.
* Skilled terminal server knowledge.
* Adminis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189908&xid=1555_25447
2y
1
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We are looking for a Junior .NET software developer to join us and grow in our company. We develop systems built on the .NET tech stack using C# and MS Sql Server databases. You will need some practical knowledge of the following tech stacks:- Web application development- Web api development- C#- .NET Core- MS Sql - Rest ServicesTo apply, send a link to an Azure app service which returns data from an Azure database. The app service should be a .NET web api and the SQL database can have a single table with some information e.g. cars or movies.You can use the Azure free services to complete the assessment.
11h
SavedSave
Small Wound care company seeks an experienced medical /pharmaceutical sales representative. must have own reliable car, cellphone and laptop. Must have existing pharmacy relationships within Natal and 1 years' experience calling on pharmacies/doctors in Natal. On offer is a very lucrative commission, fuel allowance. basic of R7500 and the opportunity to grow fast and earn an uncapped commission with very well-established products and a handover of existing customers to manage and grow. This is an opportunity for a very long and rewarding career.
15h
2
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We are hiring UK experienced call centre agents. Do you have min 6 months UK experience? If so then we need you!! We offer a set basic salary + R1000 attendence Bonus + weekly commission paid every WednesdayWorking hours are Mon - Fri (11am - 9pm) No weekends Come experience a fun and rewarding working environment. We are based in Umhlanga Rocks Come through for a walk in interview with your CV Shop 19 Umhlanga Plaza 4 Lagoon Drive, Umhlanga RocksDirectly across the PearlsPaid Training ProvidedWhatsapp 081 091 54 55
16h
1
Au Pair Needed in Umhlanga Ridge, Umhlanga area, R70/hour, Monday to Friday: 13:30 - 17:30, to look after two girls ages 8 and 11. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 40976).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 40976Consultant Name: Michael Longano
3d
1
TEMPORARY ADMIN BASED IN UMHLANGA ROCKS, SEE REQUIREMENTS HERETO
20h
5
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Hello Umhlanga! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Umhlanga1
3d
1
Au Pair Needed in Umhlanga area, Salary Negotiable, Monday to Friday: 06:30 - 18:00, to look after baby girl (newborn). Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41030).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 41030Consultant Name: Michael Longano
3d
1
We Want You:
Did you know there is more than meets the eye when it comes to being a Senior Linux Engineer? For example, in disaster recovery, you lead your Team to create and implement solutions using project management principles. Does this sound like you? If it does, you will be responsible for the implementation and monitoring of computer programs of the Linux system. We hold our information and security in high regard, so, as the leader of the pack, you will manage server security remediation activities, which includes conducting vulnerability scans and patching.
You Bring:
* Degree in Computer Science, business or a closely related area (BS in CS or EE, or equivalent);
* Ability to make decisions with limited information;
* Minimum 3+ years hands-on experience supporting Linux systems including 2 or more of:
* Virtualization - Primarily using KVM or OpenStack
* Containers - Docker, Kubernetes
* Storage technologies - block, object and network
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Red Hat Certified System Administrator (RHCSA) (Preferred);
* Red Hat Certified Engineer (RHCE) (Advantageous);
* Red Hat Certified Architect (RHCA) (Advantageous).
Nice to Have:
* Programming fundamentals in any language;
* Understanding Linux troubleshooting and, permission SELinux;
* Communicating clearly and setting the right expectations.
What Youll Do
* Support the requests of the Production and Development Teams to solve any problems related with the Linux servers;
* Develop and oversee the backup, replication and disaster recovery strategies;
* Maintain documentation for procedures, configurations and programs;
* Ensure the Linux servers adhere to NIST and Department standards;
* Perform server hardware maintenance and upgrades;
* Develop automation scripts using BASH / Ansible;
* Maintain software repositories and apply software updates;
* Install, configure and maintain OpenShift environment;
* Maintain/monitor the health of the Linux servers through both automated and manual processes;
* Linux integration with other environments (authentication/directory services, network file systems, etc.);
* Cloud computing (provisioning, monitoring, orchestration, etc.);
* Understand OS and Application level bugs and advise on next steps;
* Ability to communicate clearly and set the right expectations;
* Applicable understanding of RedHat, OpenShift and Kubernetes;
* Understand infrastructure as code and how to apply with terraform and yaml.
*Desired Skills: *
* Linux
* Containers
* RedHat
* Linux System
*Desired Work Experience: *
* 2 to 5 years Systems / Network Administration
*About The Employer: *
The Company We Keep:
At BET Software, we dont just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNDAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188793&xid=1554_10400
2y
SavedSave
We are looking for an Accountant with Audit experience. This is a permanent position.
If you have Accounting and Audit experience within an Accounting Practice please send us your CV to hr@eminentworkforce.co.za
And we will get back to you. Salary is R14 000.00 to R17 000.00 CTC per month.
hr@eminentworkforce.co.za
No calls please.
2d
1
SavedSave
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent - Team Leader position has become available within the support centre.Responsibility:This critical role is to ensure customer standards are met for the business. The successful candidate will be responsible for leading a highly dynamic team that is responsible for customer queries. The incumbent will ensure the team executes all queries and ensures these are resolved timeously and to a high degree of quality.
• Ability to lead and manage a high performing contact centre team.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Knowledge of contact centre platforms.
• Working knowledge on staffing and shift work.
• Provide sound customer service within a technical product environment.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Ability to meet team targets.
• A critical thinker and good problem-solving ability.
• be comfortable working in a fast-paced environment.
• Ability to multitask.
• Ability to manage stakeholder expectations.
• Strong written and verbal communication skills
Candidate Requirements:
• Experience and Qualifications:
• Matric
• Tertiary qualification (advantageous)
• Previous contact centre experience
• Clear Credit and Criminal Record
Required Skills:
Administration: 1 - 2 years
Management experience – 2 years or more
Customer service – 3 years or more
Market related salary with company benefitsJob Reference #: CustomerSupportteamleader150923 Consultant Name: Recharger Recruitment
3d
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Legal Administrator - Customer Support Position has become available within the Support Centre, to complete legal administrative responsibilitiesResponsibility:• The successful candidate will be responsible for, giving pro-active, professional, competent and effective legal support.
• The successful candidate must possess interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Support Centre.
• Required to work independently as well as part of various teams and take on projects in addition to the daily day job.
• Strong written and verbal communication skills, with leadership capability.
• Provide legal advisory support, guidance, and information for all business units as well as the strategic support group on legal matters,
• Excellent analytical, organizational, leadership skills, business acumen and the ability to deal with client queries on demand.
• Knowledge of regulatory / commercial laws
• A critical thinker and good problem-solving ability
• Ability to work individually or as a team.
• be comfortable working in a fast-paced environment.
Candidate Requirements:
• Experience and Qualifications:
• Matric
• A bachelor’s degree in law – LLB or similar (Advantageous)
• Post articles experience – 1 - 2 years (Advantageous)
• Clear Credit and Criminal Record
Required Skills:
• Administration: 1 -2 years
• Commercial Law – 1 year or less
• Post articles – 1 – 2 years
Market related salary with company benefits
Job Reference #: CustomerSupportLegalAdministrator150923
3d
1
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Technical Customer Support Agent - Electrical position has become available within the support centre.Responsibility:The successful candidate should possess the following:
• Knowledge and understanding of electrical wiring.
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Basic Qualification in Electrical Engineering
• Customer service / call centre / general administration experience (advantageous)
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Electrical Wiring – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: TechnicalCustomerSupportAgentElectrical150923Consultant Name: Recharger Recruitment
3d
Urgently Hiring Part Time Book-Keeper with QuickBooks
Experience
Location: Umhlanga Based
A property development and construction company are looking
for a skilled Bookkeeper to maintain our financial records, including
purchases, sales and receipts as well as payments twice a week.
Responsibilities
Assist with formulating Chart of Accounts on QuickBooks Online.
Record day to day financial transactions on QuickBooks Online.
Verify that transactions are recorded accurately, suppliers
ledger, customer ledger and general ledger in QuickBooks and Excel.
Bring the books to the trial balance stage on QuickBooks.
Perform partial checks of the posting process.
Complete tax forms for tax returns.
Enter data, maintain records and create reports and
financial statements on QuickBooks Online.
Process accounts receivable/payable and handle payroll in a
timely manner – we run payments twice a week.
Requirements and Skills
Own reliable vehicle required.
Proven bookkeeping experience
Solid understanding of basic bookkeeping and accounting
payable/receivable principles
Proven ability to calculate, post and manage accounting
figures and financial records
Data entry skills along with a knack for numbers
Hands-on experience with spreadsheets and QuickBooks Online
Proficiency in English and in MS Office
Remuneration: R500 per day- Part Time- 2 Days a Week
Please send your CV to acc.equiprop@gmail.com for
consideration.
Interviews will start urgently from today.
2d
1
Live-In Au Pair Needed in Umhlanga Rocks, Umhlanga area, R6000/month, to look after two girls ages 3 and 2. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41047).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R6000Job Reference #: 41047Consultant Name: Michael Longano
3d
SavedSave
Seeking a Junior Accountant position. Applicant must have a B com degree.and must have the following experiences. 1. Must have excellent computer skills.2. Must have pastel and sage software experience.3. At least 2 years worked in an accounting firm.4.Must have experience in processing invoices on pastel and sage. 5. Must have excellent customer service skills. 6. Must be able to work under pressure and meet deadlines. 7.Must be able to reconcile debtors, creditors and age analysis daily.8. Must have experience working on VIP payroll system. This position is available immediately.Successful applicant must have own valid transport.This position is based at Umhlanga. Mon to Friday and alternative Saturday.Please email a 2page cv to Ivan@sprinday-sa.co.za
2d
4
DELUXE LASER & SPA (LA LUCIA) IS EXPANDING!
WE ARE SEEKING A WELL PRESENTED, VIBRANT, PASSIONATE, QUALIFIED AND EXPERIENCED SPA THERAPIST TO WORK AT OUR LA LUCIA BRANCH IN DURBAN (UMHLANGA) WHO HAS A BACKGROUND IN THE BEAUTY AND AESTHETIC INDUSTRY
Deluxe Laser and Spa is a new fresh concept in the beauty and aesthetic industry. We offer the world’s most advanced FDA approved treatments in beautiful prime location stores.
Our treatments include 100% painless hair removal, wrinkle reduction, skin tightening, body contouring, cellulite and fat reduction. We stock optimal results-driven brands including Dr Grandel, Nimue and QMS Medicosmetics, voted “Worlds best spa brand”
Education/Experience:
• At least 2 years working experience as a therapist in 5* spa or aesthetic
environment
• CIDESCO or ITEC or SAAHSP or CIBTAC qualification
• Previous cruise ship experience advantageous
Personal Traits:
• Excellent communication skills
• Immaculate grooming
• Energy and passion
• Willingness to go the extra mile
• Taking initiative
Duties and Responsibilities:
• Reporting directly to the Spa Manager
• Welcoming all clients in a friendly manner
• Delivering 5* service to all clients
• Upselling and retailing to every client
• Working as a team to achieve monthly targets
• Flexible hours
Why should you apply?
• 5* working environment
• Good commission structure
• Full training provided
• Ongoing support
• Opportunities for growth within the company
• Monthly incentives for reaching targets
• Yearly team building
SALARY: Based on experience - To be discussed in the interview
Please email CV and recent photo of yourself to:careers @deluxelaser.co.za
A copy of your ID/Passport and work permit if relevant
Please note that only shortlisted candidates will be contacted
Please email your CV application and recent photo of yourself to: careers @deluxelaser.co.za
Good Luck !
Job Reference #: SPA THERAPIST - LA LUCIAConsultant Name: Nicole Kock
3d
1
SavedSave
WHO ARE WE?
A premium co-educational, IEB International private school situated on the outskirts of Durban.
WHO ARE WE LOOKING FOR?
Head of the Mathematics Department to join us from 1 April 2024 on a permanent full time basis.
WHAT WILL YOU DO?
Plan prepare and present interesting and exciting Mathematics lessonsEstablish a teaching environment that is nurturing, and which promotes engaged learningBehave professionally concerning punctuality, behaviour, standards of work and students’ homeworkEvaluate, reflect on and refine teaching practiceBe open to continuously developing ones teaching through personal and school-wide professional development.Teach extra lessons, when requiredOversee the Mathematics support teaching programmeThe successful candidate will be expected to lead the department to work together as a team, share ideas and develop resources cohesively.Produce resources of a high standard for studentsRespond to e-mails and telephone messages from parents within 24 hoursShow loyalty to all facetsAttend all special occasions at the discretion of the relevant HeadSet and mark exams and all other forms of student evaluation.Write report comments.The post holder is required to undertake any other reasonable tasks that the School Head/line manager determines
WHAT DO YOU NEED?
A minimum of 5 years experience with students in a secondary school and post 16Confidence in the use of ICT in teachingPrevious IEB-teaching experience is advisablePrevious experience in a high-performing international schoolUniversity degree in an appropriate subjectCertified Teaching Status
Personal Competencies and Attributes
An unwavering commitment to the development of studentsA demonstrable passion for the professionExcellent organizational skillsA positive attitude to changeAn excellent classroom practitionerA continuous improvement mindset
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDgzNzAxNDU0P3NvdXJjZT1ndW10cmVl&jid=1749278&xid=2483701454
3d
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