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FOH Manager
Description
We are seeking a highly experienced and service driven Front of House Manager to lead our
FOH team and ensure an exceptional dining experience for every guest. You will be responsible for
overseeing all front of house operations, maintaining high standards of customer service, managing
and training staff, and working closely with the kitchen and management teams to drive overall
performance.
Roles and Responsibilities
- Oversee daily front of house operations, including dining area, bar and guest service.
- Lead, train, and manage FOH team members including waiters, bartenders, and support staff.
- Ensure smooth service during peak hours by coordinating seating, guest flow, and staff
assignments.
- Monitor guest satisfaction, resolve complaints promptly and professionally.
- Uphold and enforce health, safety, and cleanliness standards.
- Assist in recruitment, onboarding, and performance evaluations of FOH staff.
- Create staff schedules, manage labor costs, and ensure appropriate staffing levels.
- Collaborate with kitchen leadership and management on service flow and operational
improvements.
- Monitor inventory and coordinate with suppliers for FOH stock orders and deliveries.
- Implement and maintain customer service standards and hospitality standards.
- Efficiently work on the POS and back office system to control stock levels, stock takes invoicing
etc.
Skills Required
- 2+ years of experience in front of house restaurant management, preferably in a high-volume café
setting.
- Strong leadership, communication, conflict management and problem-solving skills.
- Good time management skills.
- Proven ability to lead and motivate a team in a fast-paced environment.
- Deep understanding of hospitality standards and guest service practices.
- Proficient in POS systems and Microsoft Office. Micros experience would be beneficial.
- Knowledge of health and safety regulations and FOH compliance standards.
- Ability to handle stressful situations with grace and professionalism.
25d
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