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Results for customer service agent in "customer service agent", Full-Time in Jobs in South Africa in South Africa
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
6mo
Job Placements
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Company and Job Description:Are you passionate about helping customers, solving problems, and keeping operations running smoothly? If you thrive in a fastâ??paced technical environment and enjoy being the first line of support, this role is perfect for you!We are seeking a proactive and customerâ??focused Customer Support Agent to manage incoming customer interactions across multiple channels, including calls, emails, and digital communication platforms.You will be responsible for providing accurate product and service information, processing orders efficiently, and resolving Level 1 (L1) queries across sales, technical, and operational areas. Your ability to communicate clearly, troubleshoot effectively, and maintain detailed records will be key to delivering an exceptional customer service experience.Key Responsibilities:Handle and resolve customer queries via phone, email, and other channels.Provide accurate product and service information.Process customer orders and coordinate with internal teams.Conduct Level 1 troubleshooting and escalate issues when necessary.Maintain clear and complete customer interaction records.Meet service level agreements (SLAs) and uphold quality standards.Job Experience & Skills Required:NQF Level 4 qualification or equivalent in Electrical, Mechatronics, or a related technical field.Minimum 2 years experience in a customer support role.Strong verbal and written communication skills.Ability to multitask and prioritise in a highâ??pressure environment.Working knowledge of ERP and Workspace systems.Experience within a technical or industrial environment.Familiarity with sales order processing systems.Strong problemâ??solving and conflict resolution skills.If you are interested in this opportunity, please apply directly.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1249447-Job-Search-01-08-2026-04-13-25-AM.asp?sid=gumtree
7d
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Employer DescriptionCompany offers insurance services.Job DescriptionGrow company market share through the sales of Life products.Educate customers on company products.Optimize leads by selling additional products.Be a good Brand Ambassador and render great customer service.QualificationsMatricRE5 a mustSkillsMinimum 3 years outbound call Centre experience selling Life Insurance products.Fluent in English and 1 other official language.DOFA or FAIS fitSalary/Packagehttps://www.jobplacements.com/Jobs/P/PAM-14553-Call-Centre-Agent-Life-Insurance--Bryan-1149511-Job-Search-1-16-2026-7-15-37-AM.asp?sid=gumtree
4d
Job Placements
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Employer DescriptionInsurance company that provides a range of financial services.Job DescriptionYour duties will encompass:Accurately identify the origin and reason for policy cancellations (or cancelled policies).Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation).Gain an understanding of the customers portfolio with the business across comprehensive products; value added products and any other offerings (including policy tenure).Effectively upsell required products as determined by a client needs analysis and available coverages.Apply or provide competitor comparisons where necessary relative to the cancellation reason and customer needs to provide options to customers.Update key customer information across all relative systems as required.Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios.Arrange for the payment of outstanding premiums to ensure cover is in place.QualificationsMatric/Grade 12RE5 (Non-Negotiable)Class of Business (Non-Negotiable)FETC: Short-term Insurance NQF4 or better (Non-Negotiable)Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)https://www.jobplacements.com/Jobs/P/PAM-17647-Retentions-Agent-Insurance--Bryanston-1252474-Job-Search-1-16-2026-6-00-03-AM.asp?sid=gumtree
4d
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Key Responsibilities:Diagnose, repair, and service diesel trucks and heavy commercial vehicles.Perform routine maintenance, engine overhauls, and mechanical repairs.Accurately identify faults and use diagnostic tools effectively.Liaise with customers to understand vehicle issues and provide updates.Open job cards, quote on repairs, and manage service bookings.Coordinate with the workshop team to ensure timely completion of work.Ensure compliance with health, safety, and quality standards.Requirements:Level 3 Diesel Technician qualification or equivalent.Minimum 5 years experience working on commercial diesel trucks.Strong mechanical and diagnostic skills.Experience with service reception, customer liaison, or job card management is advantageous.Excellent communication and organisational skills.Valid drivers license (Code 10 or higher preferred). If youre a hands-on technician who also enjoys interacting with customers and managing service processes, we want to hear from you!Apply Now
https://www.jobplacements.com/Jobs/T/Technician-Service-Agent-1200913-Job-Search-07-07-2025-10-23-46-AM.asp?sid=gumtree
6mo
Job Placements
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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
14d
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Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions.This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality.ð??¹ About the RoleAs a Digital Support Agent, you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards.ð??¹ Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Resolve customer queries and provide accurate, reliable information.Troubleshoot complex technical and digital banking platform issues.Guide clients through system navigation, digital access, and transactional processes.Maintain a high level of customer satisfaction and uphold service quality standards.Update customer records and escalate complex issues where necessary.Work toward achieving performance targets, KPIs, and SLA requirements.Ensure compliance with all internal controls and banking regulations.ð??¹ Minimum Requirements (Non-Negotiable)Matric / Grade 12NQF Level 5 certificate (Not negotiable)23 years experience in a banking call centre environment, supporting high-profile or business banking clientsStrong communication and problem-solving skillsAbility to work under pressure in a high-volume, fast-paced environmentDemonstrated ability to handle complex troubleshooting support
https://www.jobplacements.com/Jobs/D/Digital-Servicing-Agents-x-133-1217545-Job-Search-01-09-2026-00-00-00-AM.asp?sid=gumtree
11d
Job Placements
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We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
10d
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Acuity Marketing is presenting an exclusive adventurous opportunity for a Junior Sales Agent around the Limpopo region. This Exciting opportunity allows you to challenge yourself everyday and develop a long term fulfilling career. We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided with excellent earning potential. You will be afforded the opportunity to emmerse yourself in the sales industry.REQUIREMENTS:Matric or NQF Level 4Must reside in the Limpopo region OR willing to relocatemust be fluent in Englishexcellent communicator both verbal and writtenPositive attitudeConfidentwith No criminal recordDUTIES:Approach potential customers instore Provide information regarding our products and services and answer any questions that may be asked.Actively market our products and services.
https://www.jobplacements.com/Jobs/I/INSTORE-SALES-AGENT-1251224-Job-Search-1-14-2026-2-20-25-AM.asp?sid=gumtree
6d
Job Placements
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