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Results for customer service agent in "customer service agent" in Jobs in South Africa in South Africa
1
Call Centre Agent - Customer CareSeniority Level: 2-5 yearsType: PermanentJob Summary:As a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with their inquiries and issues. This role is essential in ensuring our customers have a positive experience with the Volvo brand.Key Responsibilities:Operational Oversight:Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.Provide accurate and timely information about Volvo products, services, and policies.Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.Ensure compliance with company policies and industry regulations.Problem Resolution:Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.Follow up with customers to ensure their issues have been resolved to their satisfaction.Document customer interactions and solutions on the Salesforce system.Customer Service Excellence:Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.Demonstrate empathy, patience, and professionalism when dealing with customers.Collaborate with team members to share knowledge and best practices.
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Care-1270088-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
10h
Job Placements
1
Job & Company Description:A leading organisation specialising in technical and industrial solutions is seeking driven Customer Support Agent to join their expanding support division. This role is central to ensuring seamless customer interactions by managing enquiries, processing orders, and providing Level 1 (L1) troubleshooting assistance across various channels.You will be responsible for offering accurate and efficient support while maintaining high standards of professionalism, service delivery, and operational excellence. This is an excellent opportunity for individuals who enjoy problemâ??solving, have strong communication skills, and want to grow within a structured technical support environment.Education:NQF Level 4 or equivalent qualification in Electrical, Mechatronics, or a related technical field.Job Experience & Skills Required:Minimum 2 years experience in a customer support or service desk role.Strong verbal and written communication skills.Ability to multitask, prioritise, and perform under pressure in a fastâ??paced environment.Working knowledge of ERP systems and Workspace tools.Experience in a technical or industrial environment.Ability to perform Level 1 troubleshooting and escalate issues appropriately.Proficiency in managing customer interactions via calls, emails, and other communication platforms.Accuracy in order processing and maintaining detailed customer records.Adherence to service level agreements and quality standards.Beneficial Requirements:Exposure to sales order processing systems.Strong problemâ??solving and conflict resolution abilities.Apply Now!For more engineering and technical jobs, please visit:
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1268973-Job-Search-03-05-2026-10-30-26-AM.asp?sid=gumtree
1d
Job Placements
1
In this role, you will be responsible for managing incoming customer queries across multiple communication channels while ensuring accurate order processing and effective first-line technical support. You will liaise with internal teams to ensure efficient resolution of customer requests while maintaining high service standards. Education:NQF Level 4 qualification in Electrical, Mechatronics or a related technical field. Job Experience & Skills Required:Minimum 2 years experience in a customer support roleExposure to technical or industrial environmentsAbility to manage customer queries via phone, email and other platformsExperience with order processing and coordination with internal teamsStrong troubleshooting and problem-solving abilityExperience working with ERP or similar systemsExcellent communication and multitasking skills Apply now!
https://www.jobplacements.com/Jobs/T/Technical-Customer-Support-Agent-Electrical-Automa-1269641-Job-Search-03-08-2026-10-14-14-AM.asp?sid=gumtree
10h
Job Placements
1
IntroductionMagnitude Group is expanding and we are looking for experienced Call Centre Sales Agents who are serious about earning and growing. If you have a proven sales background in a call centre environment and are driven by commission, this is your opportunity to join a high-performance team with unlimited earning potential. Duties & Responsibilities Conduct outbound sales calls to potential customers Consistently achieve and exceed sales targets Professionally present products and close sales Capture customer information accurately Provide excellent customer service Contribute positively to a target-driven team environment Desired Experience & Qualification Matric (Compulsory) Minimum 1 year Call Centre Sales Experience (Compulsory) Proven track record in sales Strong communication and closing skills Target driven and money motivated Able to work in a fast-paced environment Package & Remuneration R2400 Attendance Bonus Uncapped Commission from Sale One High earning potential Full Paid Training and Ongoing Support Growth and Promotion Opportunities Incentives Interested?Only candidates with Call Centre Sales experience will be considered.
https://www.jobplacements.com/Jobs/T/TELESALES-AGENT-CALL-CENTER-AGENT-SALES-AGENT-SALE-1268190-Job-Search-3-4-2026-3-47-50-AM.asp?sid=gumtree
6d
Job Placements
1
1
MINIMUM REQUIREMENTS:National Senior Certificate (diploma or bachelors pass with a minimum of 50% for AFRIKAANS and Maths Literacy or Mathematics is essential)1-2 years of Customer Service or Sales experience required.Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)Computer literacy (MS Word, Excel and Outlook)Clean criminal historyROLES AND RESPONSIBILITIES:Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.Take ownership of complaints and ensure they are resolved timeously and effectively.Provide clients with the relevant information and documentation as required in line with policy guidelines.Capture and update client information on relevant system/s, based on data received from the client.Accurately complete all administrative and reporting requirements within agreed timeframes.Adhere to legislative / compliance requirements in the service process.Identify and report process and system failures and enhancements to improve client experience.Investigate client queries within the agreed service level and ensure that client receives timeous feedback.Escalate client queries to the relevant department or stakeholder.Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.Note:Your interview will be conducted in AFRIKAANS. In order to be successful, you will be required to pass an online assessment and background verification checks.If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.Cut off date for CV submission is: 13 March 2026Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.
https://www.jobplacements.com/Jobs/O/Oproepsentrum-Agent-Call-Centre-Agent-1270048-Job-Search-03-09-2026-10-17-42-AM.asp?sid=gumtree
10h
Job Placements
1
Purpose of the job The Helpdesk Agent serves as the single point of contact for end users to receive support and maintenance. Responsible for offering support and customer service on company-supported computer applications and platforms through running diagnostics, troubleshooting problems and analyzing appropriate actions.Key Responsibilities 1. Administrative Updating tickets regularlyUpdate documentation and processes within the support environmentEnsure that the call category is appropriate to the description 2. Productivity Calls closed within SLAResolution rate (how long it takes it takes to resolve ticket/s)3. Quality Low call re-open rateAgent utilization (average tickets per day resolved and time spent)4. Customer Satisfaction Good client feedback from satisfaction surveyKeeping users informed on the progress of the query Core Skills/ Competencies Mandatory Technicak Skills/ Abilities required to do the job Microsoft office (word, excel, outlook)Experience with ticketing systemKnowledge of IT hardware (Mobile devices and other tech products)OS Experience (Windows)Experience with Network (troubleshooting)Personal Attributies/ Charater traits required for this job Effective communication skillsTelephone etiquetteActive listening skillsCustomer excellence orientationAbility to work as part of a teamProactive problem solverGood organizational abilitiesAbility to pay attention to detailTime and priority management Minimum requirementsIT Certification/DiplomaMatricA minimum of 1 year experience within an IT call Centre
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-1270002-Job-Search-3-9-2026-10-07-37-AM.asp?sid=gumtree
10h
Job Placements
1
Are you passionate about shifting lives? Global Direct is looking for motivated individuals to join their direct sales team A dynamic Direct Marketing company based in Springs CBD is looking to add to their fast-expanding sales team, Looking for relationship builders, brand ambassadors and individuals with a naturals sales ability. Skills: Excellent communication, Interpersonal, customer service skills and the ability to work under pressure. Experience and Qualifications-Matric certificate, NQF level 4 or higher-South African ID-Smart Phone
https://www.jobplacements.com/Jobs/C/Customer-Sales-Agent-1266246-Job-Search-2-26-2026-2-01-31-AM.asp?sid=gumtree
12d
Job Placements
1
Lead Gen / Sales agent wanted ( fully remote ).
No experience required.
Simple digital service offering based system.
We are looking for individuals who would like to work from home ... Selling a very unique well needed service to our large database of leads available who are already in the market or business line and would require out service to create a hands free new approach for our customers to be .
Your commission on a service purchased would be 50% of the service price ..
You will not be waiting till the end of the month to get paid you will get paid every 3 days .. in a tricycle payroll ..
You will only need to make between 5 and 6 sales a month.
No need for cv's
contact me on
WhatsApp : 0664527258
11d
1
1
Key ResponsibilitiesProvide prompt and professional technical support via phone, email, and chatDiagnose and troubleshoot software, hardware, and network connectivity issuesGuide customers through step-by-step resolutions and product featuresEscalate complex issues to relevant teams and follow up to ensure resolutionMaintain accurate records of all customer interactionsMinimum Requirements25 years experience in a Helpdesk environment (software troubleshooting essential)Excellent verbal and written communication skillsStrong analytical and problem-solving abilitiesPrevious customer service or technical support experienceFamiliarity with helpdesk systems and remote support toolsAbility to work independently and collaborate within a teamEmployment DetailsFull-time, PermanentSalary: R12 000 R13 000 per month (non-negotiable)Based in Kenilworth, Cape Town (must be able to commute)If you are ready to take the next step in your technical support career and grow within a supportive environment, submit your application today.
https://www.jobplacements.com/Jobs/H/HELPDESK-AGENT-1266122-Job-Search-02-25-2026-10-07-39-AM.asp?sid=gumtree
5d
Job Placements
1
We are seeking a dedicated Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling incoming and outgoing calls from customers, providing exceptional customer service, resolving customer inquiries and issues, and maintaining accurate records of interactions. The ideal candidate should have excellent communication skills, be customer-oriented, patient, and able to work in a fast-paced environment.Duties and responsibilities:Answering and making calls to customersHandling customer inquiries and issuesProviding information about products and servicesMaintaining customer recordsStrong Telephonic skills
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Service-1264110-Job-Search-02-19-2026-04-34-06-AM.asp?sid=gumtree
19d
Job Placements
1
The Monitoring Agent is responsible for the real-time monitoring of network and system activity, swiftly responding to alerts from monitoring tools, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against service incidents, this role requires effective communication with affected teams and stakeholders to ensure minimal downtime and maintain an exceptional customer experience at every stage. In addition, the Monitoring Agent is responsible for monitoring SLA clients to ensure service commitments are met, as well as conducting general monitoring of all client equipment to identify and escalate potential issues before they affect service delivery.Key Responsibility Areas:Real-Time Monitoring and Alert Response:Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions and triggers.Assess the severity and customer impact of incoming alerts.Initiate documented troubleshooting steps to resolve issues and independently where possible. Log all network incidents clearly and accurately in the ticketing system. Conduct basic troubleshooting to see if connectivity can be restored, before escalating to relevant teams.Incident Communication and Escalation Management:Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).Follow established escalation procedures, engaging higher-level support teams when necessary.Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.Customer Impact and SLA Management:Assess and clearly document customer impacts associated with network alerts and incidents.Prioritise incidents based on the level of customer impact and urgency.Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.Continuous Learning and Improvement:Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.Identify opportunities for process improvements, system enhancements, and monitoring optimisations. Actively participate in training and knowledge-sharing initiatives within the surveillance team.Key Outputs:Accurate Incident Logs.Proactive Incident Communication.Adherence to SLAs.The successful candidate must have the following experience/skills and competencies:Experience: Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous. Experience with ticketing systems in a team-based support environment beneficial. Technical Competencies: Basic underst
https://www.jobplacements.com/Jobs/N/Network-Monitoring-Agent-1265676-Job-Search-02-26-2026-00-00-00-AM.asp?sid=gumtree
12d
Job Placements
1
1
Cobalt marketing is a fast growing direct marketing company located at Burgersfort that is looking for young energetic and hard working individual to join our team Responsibilities: promote products : Approach customers : maintain excellent customer service REQUIREMENTS: Matric : No criminal record : fluent in English
https://www.jobplacements.com/Jobs/S/Sales-agent-1265393-Job-Search-2-24-2026-4-26-25-AM.asp?sid=gumtree
14d
Job Placements
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