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Results for data captur in Jobs in City Centre
Jewelry Store/ Repair WorkshopSalary: R13,000 - R16,000Hours: 9.00 - 17.00 - Monday to Saturday.Our client, a renowned family-run jeweller, operates a prestigious watch and jewellery repair workshop in Cape Town. They are currently seeking a detail-oriented individual for a back-office Data Entry & Administrative Assistant role.Responsibilities:· Data entry of repair job details, customer information, and payments into the database system· Schedule appointments for watch/jewellery repairs and evaluations, maintaining detailed calendars· Process invoices and handle administrative aspects of payments/receipts· Liaise with workshop staff to monitor repair status and progress updates· Inventory management, ordering repair parts, tools, and office supplies· Coordinate shipping/receiving of timepieces and jewellery to/from clients and suppliers· General administrative duties: filing, photocopying, mail sorting, etc.· Maintain an organized and well-kept back-office environmentRequirements:· At least a minimum 1 year experience in a data entry, administrative, or similar back-office role· Strong written and verbal communication skills with a professional demeanor· Highly organized with excellent attention to detail and accuracy· Proficient in computers, Microsoft Office, databases, and office software· Basic knowledge of watch and jewellery repair processes is an advantage· Ability to multi-task, prioritize, and remain calm in a busy workshop settingOur client offers a competitive salary and benefits package in a modern workshop environment.If you have the necessary skills and experience for this back-office data entry and administrative role, please submit your CV and cover letter. We look forward to hearing from you!Send your application to: dataentry@recruitmentguru.co.zaJOB REFERENCE: RG529878
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Busy CBD Bar needs a EXPERIENCED Bartender or a Bar Lady. Must be a extroverted, well groomed people's person.Experience in Data Capturing / Data Analysis or Marketing highly advantageous.The right candidate can quickly progress to the position of a Shift Manager.Please apply to the following email address with a CV and a recent photo of yourself:paradoxx2001@gmail.comCandidates with their own transport or residing in vicinity of CBD will have the priority of consideration.Remuneration to be negotiated.If you can see this ad, the position is still available.
11d
We are in search of Data Capturer with excellent Excel skills to start immediately. Salary negotiable and please note that your Excel skills will be tested first to time wasters. Only suitable candidates to apply. Email CVs to nickbee1@live.com. No calls will be answered.
20d
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Position: Data Entry ClerkTemporary, 6 to 12 monthsLocation: Cape Town CBDFull Time: Monday to Friday, 9:00am – 5:00pmWeekly PayWe are seeking 10x Data Entry Clerks to update information and transfer records from the existing nursery management system to the new system. The Data Entry Clerk will be responsible for ensuring that the records are transferred with a high degree of accuracy and correct records identified through exception reporting during the data migration.Responsibilities:Data Migration – Transferring existing records accurately and efficiently from the current management system to the new system. Create new records where required.Quality Assurance – Conduct thorough quality checks to ensure data accuracy and completeness of the migration.IT Proficiency – Demonstrate strong IT skills, particularly in the use of Microsoft and relevant software applications required for the data entry tasks.Attention to Detail – Maintain a high level of attention to detail to prevent errors and discrepancies in the data migration.Written and Oral communication – Collaborate with team members to address any queries related to data entry. Strong typing skills required with attention paid to record accuracy.If you’re interested, please email with an up-to-date CV TO: dataentry@recruitmentguru.co.zaOr Via link below:https://recruitmentguru.co.za/data-entry-clerks-cape-town/JOB REFERENCE: RG325597The Recruitment Guru is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
3mo
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Position: Data Entry Clerk
Temporary, 2 – 4 months
Location: Cape Town
Full Time: Monday to Friday, 9:00am – 5:00pm
Weekly Pay
We are seeking Data Entry Clerk to update information and transfer records from the existing nursery management system to the new system.
Data Entry Clerk will be responsible for ensuring that the records are transferred with a high degree of accuracy and correct records identified through exception reporting during the data migration.
Responsibilities:
Data Migration – Transferring existing records accurately and efficiently from the current management system to the new system. Create new records where required.
Quality Assurance – Conduct thorough quality checks to ensure data accuracy and completeness of the migration.
IT Proficiency – Demonstrate strong IT skills, particularly in the use of Microsoft and relevant software applications required for the data entry tasks.
Attention to Detail – Maintain a high level of attention to detail to prevent errors and discrepancies in the data migration.
Written and Oral communication – Collaborate with team members to address any queries related to data entry. Strong typing skills required with attention paid to record accuracy.
If you’re interested, please email with an up-to-date CV TO: dataentry@recruitmentguru.co.za
Or follow link: https://recruitmentguru.co.za/data-entry-clerks-cape-town/
JOB REFERENCE: RG325597
The Recruitment Guru is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
3mo
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
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Junior Administration Clerk/ Reception
Logistics
National transport and logistics company in Blackheath is seeking to employ a junior Admin clerk to join their team
Main requirements:
Grade 12
PC literacy
Excellent communication skills
Answering reception
Data capturing
Capturing of daily sales
Ability to work daily in Blackheath
Email cv to marlene@servicesolutions.co.za
Salary: RBasicConsultant Name: Marlene Smith
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Payroll Administration
Capturing and creating new employee profiles on SAGE.Ensure salary inputs from management are received on the due dates and that all information is checked and verified prior to loading onto the system.Generating and checking of various payroll reports (e.g. variance report).Ensure accurate and timeous communication to HR manager and Payroll regarding new employees and any employee changes in terms of benefits, salary etc.Compilation of StatsSA Quarterly reportReconciliation of EMP501’sProvide guidance to employees and managers of employee benefits and assist employees with queries.
Criteria
Matric / Grade 12National Diploma: HR Management / related degreeMin 3-5 years’ experience in an HR Officer or People Support role with exposure across the various HR disciplines and Payroll Admin experienceKnowledge and experience working with BCEA, Employment Equity Act, Skills Development Act and Labour Law (LRA)Working knowledge of Payroll Systems and HR Information systemsUnderstand basic payroll processing, deductions and regulatory submissionsCompetency based recruitment and selection principlesStrong customer service orientation with excellent interpersonal skillsBasic financial acumen and ability to analyze financial/payroll dataComputer literacy – Excel (Intermediate), Word, Outlook, Power PointGood problem-solving skillsAbility to meet deadlines and work under pressure and ability to work overtime when operationally requiredAbility to handle sensitive and confidential informationMust be proactive, forward thinking person with an enquiring mindAbility to interact effectively with a diverse group of internal and external partners at a high level of integrityStrong attention to detail, high level of accuracy and methodicalTeam-oriented approace
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTg4MDUxNTc3P3NvdXJjZT1ndW10cmVl&jid=1268611&xid=2988051577
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PAYROLL ASSISTANT – CAPE TOWN
Company profile:
SA Metal Group is South Africa’s oldest and largest metal recycling company. The Group purchases and processes all forms of ferrous metals (steel and iron) and non-ferrous metals (aluminum, copper, zinc, stainless steel, brass and others) from industrial enterprises, scrap metal dealers and private individuals. Our processing facilities are located in and around Cape Town, Johannesburg and Pretoria. The Group was established 102 years ago. For more information about the Group, please visit website the www.sametal.co.za
The Salaries and wages department require a process-driven, attentive to detail and organized individual to join their team. This position requires an efficient individual who is able to work in a fast paced environment and is able to meet deadlines.
Duties & responsibilities include but are not limited to:
Accurately capture dataLoading new employees onto the payroll systemEnsure that new employee files are created timeouslyEnsure that all documents are filed timeously and accuratelyPrint and accurately sort pay slips for distributionAccurately process timesheets ensuring deadlines are metMaintain payroll records in terms of statutory requirementsAssisting the Salaries & Wages Manager as well as Payroll Administrator’s as and where requiredAdhoc duties include filing, maintaining departmental documentation, managing long service certificates and ordering stationary on in-house system
Qualifying Criteria:
Grade 12 matric certificateAny relevant certificate or qualification in payroll or administrationMinimum 5 years of experience as a Payroll Assistant or Administrator or similar roleComputer literacy: proficient in MS Excel, MS Word, MS OutlookAccsys PeopleWare experience advantageousWorking knowledge of Time & Attendance software
Qualifying Attributes
Good communication skills both written and verbalStrong attention to detail and accuracyAbility to multi-task and manage a demanding workload in a pressurised environmentAbility to effectively communicate with people on all levelsBe self-motivated and results drivenDisciplined in following procedures when executing tasksBe able to work both independently and in a teamGood time management skillsHigh work standardsBe organisedLogical and detail orientated methodologiesCommitment to a strong business ethic and integrity
Other Information:
Job title:...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MzIxNTY0NTU/c291cmNlPWd1bXRyZWU=&jid=1510171&xid=732156455
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
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Our client based in Epping is looking for a Receptionist/Invoice Clerk, someone with a background in Manufacturing/Warehouse. Must be presentable and have finance experience.
Qualifications/Experience
Minimum 3 years’ experience in a similar environmentMs wordOutlookExcelInternet/intranetAccpac (Sage 300) - advantageous
Reception Duties
Welcome and direct all visitors / deliveries.Provide excellent customer service.
Telephone system Duties
Answer and address incoming phone calls in a timely, professional and polite mannerClearly determine the purpose of the call and action as requiredDeal with queries and provide correct informationForward calls to appropriate person/sTake and deliver messages accurately and completely
Administrative duties
Filing and sequence checking invoices, delivery notes waybillsData capturingAssisting colleagues with administrative tasks.Performing ad-hoc administrative duties.
Building Municipal Matters
Coordinating refuse, flooding, street cleaning matters.
Snail Mail administration
Sort and distribute incoming mailPrepare outgoing mail for pick-up or courierOrganize courier deliveries
Stationery administration
Stock level monitoringOrdering and control of incoming and outgoing stationery
PERSON SPEC:
Personal presentation
Maintain a neat and well-groomed appearanceMaintain an attentive postureRespond professionally to visitors and callers
Company representation
Maintain confidentiality and show discretionAdhere to company policies and proceduresRepresent organization in an ethical and professional mannerMaintain a complete knowledge of organizational structure, personnel names and titlesRemain calm under pressure
Communication skills
Write well using correct grammar and spellingCommunicate verbally with confidence and clarityAsk effective questionsListen actively and respond with empathyFollow instructions properlyUnderstand and respond to non-verbal signals
Customer service orientation
Clarify customer needsProvide solutions and support to the customer using in-depth knowledge of company products and servicesDeal effectively with difficult customershttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzA2NTk0NTAyP3NvdXJjZT1ndW10cmVl&jid=1613721&xid=3706594502
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Position Description
On-site, full-time position as a Master Data Management (MDM) Engineer in our client Cape Town office.
This position reports to the R&D Process Development Team Lead and will perform day-to-day master data activities creating, maintaining, and coordinating processes across the organization to support master data management activities. Additionally, this position is expected to provide accurate, consistent, and complete master data to functions, applications, and processes within their organization.
The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to their company culture and success. This position will offer unique challenges, learning, and growth including the opportunity to support a global organization
Responsibilities
Master Data Management Process
Creation of release, maintenance, change, lifecycle, and monitoring processes to ensure efficient and streamlined master data management processesCreation and maintenance of documentation related to data location, data source, data relationship, data Integration maps, and data classificationsTraining of business teams on master data management processes including the interactions with processes and data during their routine tasksMonitor MDM processes to ensure risk based performance reporting on the use and maintenance of data
Support and facilitate data access for both operational and analytical master data
Identify data sources, producers, and consumers within the organizationCollect and analyze metadataStreamline data sharing between different business systems and facilitate data processingEstablish permission and security frameworks related to data sourcesEstablish and maintain a high level of data accuracy, consistency, and quality
Master data activities for products, parts, and label data
Capturing and maintenance of all related dataRelease and change management of dataLifecycle procedures to ensure data is available or decommissioned in timeMonitor the usage and quality of data
Required Experience
Working with MDM concepts within organizationsData modeling for MDM data domains and designing hierarchiesManufacturing part master data principles and practicesExperience with manufacturing ERP and MES systemsUsing data quality tools to profile, cleanse, standardize, and enrich dataUsing ETL and API tools to integrate data sources and consumers
Preferred Additional Experience:
Experience in multi-national or corporate environments is essentialBasic understanding of compliance framewor...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDkwMzY2MTI3P3NvdXJjZT1ndW10cmVl&jid=1651565&xid=2490366127
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Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspectionsReferring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolutionRecommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceededBeing point of contact for Customer Service and delivery hubs, ensuring query resolutionReport generation, so that hubs and their franchisees are aware of their current performanceData capturing into the respective systems to ensure business and customers are up to date with deliveriesQuality control of dataOther duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)Relevant Diploma or DegreeAbility to read and write in English and interpret written instructionsConfidence in sharing information and providing feedbackSolid communicationGood working knowledge of internet browsers, MS Excel (advanced) and MS OutlookBasic math skills and sound mathematical reasoningMust have an organized approach to task completion and great attention to detailAbility to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobAble to communicate with all levels of managementStrong organization skillsDemonstrated ability to effectively complete work records with strong attention to detail.Ability to read and interpret data and draw valid conclusionsAbility to work in a fast-paced environmentMust be able to work weekends and overtime as required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAzNzYwODE4P3NvdXJjZT1ndW10cmVl&jid=1719491&xid=2103760818
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Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspectionsReferring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolutionRecommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceededBeing point of contact for Customer Service and delivery hubs, ensuring query resolutionReport generation, so that hubs and their franchisees are aware of their current performanceData capturing into the respective systems to ensure business and customers are up to date with deliveriesQuality control of dataOther duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)Relevant Diploma or DegreeAbility to read and write in English and interpret written instructionsConfidence in sharing information and providing feedbackSolid communicationGood working knowledge of internet browsers, MS Excel (advanced) and MS OutlookBasic math skills and sound mathematical reasoningMust have an organized approach to task completion and great attention to detailAbility to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobAble to communicate with all levels of managementStrong organization skillsDemonstrated ability to effectively complete work records with strong attention to detail.Ability to read and interpret data and draw valid conclusionsAbility to work in a fast-paced environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85ODc4ODk4MjE/c291cmNlPWd1bXRyZWU=&jid=1720504&xid=987889821
7d
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A well-established Tourism Company requires a Reception to join their team.
Requirements:
• Experience in Hotel/Private Game Reserve/ Accommodation reception specifically
• Presentable and well – groomed
• Friendly and well spoken - Can communicate well with guests, suppliers and staff
• Professional at all times
• Hard working and use initiative
• Hands-on problem-solving approach
• The ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Reservations experience adv.
• Own transport
Please note that only suitable candidates will be contacted.
Responsibility:Job Duties:
• Meet and greet clients, guests and others
• Answering calls and transfer calls to requested departments
• Will have to be well equipped to work on a switchboard
• Stationery stock purchase and control
• Ensure that the front entrance of the office is neat and tidy at all times
• Filing as requested
• Data capturing as requested
• Might have to work on a booking system, which would require you to be computer literate
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Minimum 2 years’ experience, Pastel & Excel essential, Must be able to work as part of a team and independently, Proven ability to calculate, post and manage accounting figures and financial records Data entry skills along with a knack for numbers, Hands-on experience with spreadsheets, Proficiency in English and in MS Office, Customer service orientation and negotiation skills, High degree of accuracy and attention to detail, Processing on Pastel A MUST
Responsibility:Experience capturing supplier invoices and reconciling supplier accounts, Prepare bills, invoices and bank deposits
Salary: RMarket Related
7d
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Our client within the hospitality industry is currently looking for a Management/Cost Accountant who will be reporting to the Financial Director. The ideal candidate would require to be analytical and have the below listed experience and qualification.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:
Tertiary qualification – minimum a BCom.Registration with a professional body preferable: CIMA, SAICA, SAIPA.Manufacturing experienceStock control experienceOversight of costing. Working with production staff to create bill of materials/recipes and overseeing correct programming of ERP system to capture this data.Acting as a go-between with sales/marketing and production staff to ensure pricing is accurate.Hospitality experiences an advantage but not essentialStrong excel a non-negotiable (complex formulas and pivot table analysis)Oversight of stock auditsStock variance analysis and reporting across multiple locationsAnalytical
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Reporting of variances, capturing of production and recording of waste.Management Accounts for factory/ distribution centre.Product Profitability analysis.Analysis, management and improvement of systems and controls. Training staff regarding this.Facility administration, oversight of factory/ distribution centre administrative functions including admin, invoicing and payroll clerks.Oversight of costings, creation of bill of materials/ recipes.Market comparisons of product pricing.Oversight of stock audits, working with production staff to ensure audits are conducted, feedback and corrective action is taken.Assist in cost saving initiatives.
PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjI5MDg1MjI2P3NvdXJjZT1ndW10cmVl&jid=1659147&xid=3629085226
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Our client is urgently seeking skilled Data Capturers:
Must have MatricChecks (Crim and Matric Verification)Able to wear Safety Boots & ReflectorWork in a warehouse open plan set upDon’t suffer from Ashma as it is a bit dustyAbsenteeism is a NO, NONo monthly doctors appointmentsCellphones not allowed during working hours only on breaks - off the floorClient will assess between day 1 to 3 on suitability (To determine if you are fit for the role)Production CapturingAbility to work under pressureWorking Hours Mon to Thu 08h00 to 16h30Friday 08h00 to 16h00Must avail themselves for work if requested for SaturdaysPossible Nightshift based on client requirements (Short notice)Must type minimum of 30 words a minute with an accuracy rate of 98%Client works on projects, so it could be a week or 2 or a month, depending on project timelineStaff will be at home between projectsMaximum contract period is up to 3 months (Issued monthly 1 month contracts).Contracts are issued month to month (max 1 month contracts or it can be 2 weeks within the month)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDE4MzQ3NzE/c291cmNlPWd1bXRyZWU=&jid=1748302&xid=341834771
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
7d
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
7d
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