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Salary: Negotiable Depending on Experience (R16k – R19k)The position available is an interim 6-month contract and entails the following:1. Assists with and co-ordinates the team who maintains all aspects of the property and gardens.2. Ensures that the hotel, hotel facilities, guest areas, guest rooms and all public areas are maintained in good working order.3. Supervises and monitors the performance and daily activities of the maintenance and gardens staff, assigns jobs, work schedules and prioritize workload to ensure optimum productivity and timely response.4. Consistently provides on-the-job supervision and training, provides necessary technical information for repair, maintenance, operation, modification, replacement and new construction activities to ensure that all jobs are being done correctly.5. Ensuring that all staff within the maintenance team are guided, trained for the correct job allocated and that all goals set are maintained and monitored and recorded.6. Works closely with other departments to coordinate building activities, to minimize adverse impact and maximize timely response.7. Advises and confers with the General Manager on the effective management of maintenance tasks to ensure minimal disturbance to lodge guests8. Participates in efforts to evaluate and update administrative systems that relate to the supplies, time and materials, inventory control, preventative maintenance, project control and work order system to provide the hotel with the most up-to-date programs and procedures.9. Maintains a preventative and planned maintenance schedule throughout the year whilst on demand work continues. Has an organised and structured approach.10. Maintains accurate work records and assists with the daily maintenance tasks as required.11. Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.12. Practical, hands-on approach and leads by example.13. Excellent communication skills (team and guests alike).14. Has excellent observation skills/ attention to detail.15. Works well under pressure and naturally goes the extra mileQualifications & Experience1. Experience with estate maintenance of a hotel/property advantageous.2. Technical qualification advantageous3. Driver’s license with own transport
12d
Facilities Coordinator Managing Agency
A property management company, based in Paarl/Wellington seeks the
experience of a Facilities Coordinator to effectively assist a portfolio of
Sectional Title and Full Title schemes with the administration of facilities
processes and other ad-hoc tasks.
Qualifications:
- Sectional Title certificate would be advantageous.
Experience knowledge and skills
- Minimum 3 years related experience
- Understanding maintenance processes and service level agreements or
contracts
- Basic understanding of utility management
- Managing common property maintenance jobs
- Maintenance skills in understanding and interpreting requests and
instructions from owners/trustees and processing such requests
- Arrange annual Health & Safety inspections and manage actions post
inspections
- Knowledge of insurance fundamentals
- Management of insurance claims and broker liaisons
- Knowledge of Sectional Title Schemes Management Act and respective
governing documentation i.e. Conduct Rules, Management Rules, Constitution
- Understanding payment processes (quotations and invoices)
- Management of access control systems
- Experience in dealing with owners and tenants and reporting to a board
of trustees - Computer literate (Excel and Word)
- Ability to compile accurate reports and data capturing
- Ability to communicate on all levels
- Excellent verbal and written communication skills (fully bilingual)
- Excellent organizational and administration skills
- Ability to deal with high volumes of work and to work well under
pressure
- Customer service orientated
- Attention to detail
- Soft skills are essential
Salary dependent on experience.
Successful candidate to start as soon as possible.
Please email a CV with a photo to maryke@pinnacleprop.co.za
0828733400
1mo
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Our client is an established venture capital investment manager that accelerates the international expansion of African innovation-driven businesses by leveraging Knowledge, Networks and Funding. Based in Observatory, Cape Town, they are recruiting for a Compliance and Office Manager/Support to join their team soonest.
Job Purpose:
The successful candidate would take charge of the implementation of compliance processes (across our funds) and keep these maintained and updated as required by the various reporting bodies. This person would take pride and pleasure in compliance and risk management in a financial services industry, but would like more variety in their job and would enjoy also managing the small office for 8-10 employees and provide support to the CFO and Inhouse Legal Counsel on ad hoc tasks. The role will include occasional event organising and management, as well as a small amount of executive PA work that would include travel arrangements and diary management. Minimum Requirements
• Grade 12 - National Senior Certificate
• Compliance related Tertiary Qualification, or similar
• 1 - 3 years proven working experience in compliance and risk environment
• Valid Drivers License and own vehicle
• Valid SA ID
• Clear criminal record Technical Competencies
• Microsoft Excel, PowerPoint, Outlook, Word, Google Drive, Google Sheets, Gmail, Cloud, Slack and Excel Personal Competencies:
• Customer centric
• Professional
• Strong administrative skills
• Presentable
• Strong organisational skills
• Innovative
• Punctual
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• High performance culture and ethic
• Strong problem solving skills
• Flexible, self-motivated and proactive
• Trustworthy with high standards of personal integrity Performance Areas Tasks/Functions:
• Need to be technologically literate
• Proficient with numbers
• Be a peoples person and able to engage with people professionally
• Be able to read legal documents in English and understand license requirements
• Be able to prepare paperwork for the book keepers
• Be able to submit applications for license / emigration / company formations
• Be able to submit compliance reports to the FSB - basic insurance compliance work
• Knowledge of opening bank accounts in foreign jurisdictions
• Knowledge of the implementation of KYC / AML procedures
• Read requirements for applications such as for the starting of companies / business licenses for different jurisdictions
• Need to understand the difference between cryptos, futures, securities and derivative
• Submit payroll figures to accountants / book keepers
• Submit bank statements to accountants / book keepers
• Gather information for taxes from the banks and call estate agents if a property needs to be valued
• Organise flights, appointments and visas
• Update web content Working Hours
• Mondays to Fridays, 08:00 to 17h00
• Hybrid Salary
• Market ...Job Reference #: 202409
2d
Busy Law Firm in Table View is looking for a Junior Conveyancing secretary or Administrator to join their team.Minimum requirements : Matric Computer Literate AccuracyPrevious experience as a Property Administrator or Junior Conveyancing Secretary preferred.Email the poster your CV.
1d
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Mint Wellness and Langaro Wellness Centre seeks a dedicated Wellness Host to join our multi-property team.The Wellness Host is responsible for the effective and efficient running of the spa at all properties allocated to you. Assisting in Managing and leading all team members especially when Spa Manager is not present. Ensuring that the hygiene and health standards are always maintained. Treating all customers and staff with the utmost care and professionalism to create an inviting and calm atmosphere. Continuously upskill yourself through practice and study. Upskills others through continuous on-the-job training and training sessions under the Spa Manager’s supervision. Help/Assist with spa administration by creating spa packages and promotions. Revising and updating the cost of treatments on a regular basis. Focus on elevating retail & treatment sales and achieving targets through upselling and promotions and operations of the Spa and the treatments.RequirementsMatricBeauty Therapy diploma preferably CIDESCO, SAAHSP and/or ITECMinimum 4 years in the spa/beauty industryMinimum 2 years experience in a management or senior therapist roleComputer literate, including MS Office and ESP software· Must be familiar with the treatment protocols and spa-related products· Be responsible for ensuring that all treatments are up to standard· Assist with all treatments· Maintain client records in a confidential and effective system, using our ESP Spa Software· Daily control of contribution sheets and signing off in Manager’s absence· Treatments training and quality control of treatment rooms· Building database and utilizing this for promotions· Give advice about skin and body care· Build and maintain client relationships and communicate with clients on a regular basis to inform them about specials and anything else that might interest them.· Upsell products and services, adopt a no-waste approach regarding productsTherapists training and supervision in Manager’s absence, continually developing their skills and knowledgeSetting an example for the staff and acting as the liaison between managers, consultants and therapistsMentor all therapists/technicians and if required present feedback or reviews regarding performance to Manager.Promote a mindful culture within the teamEnsure presentable and refreshing treatment rooms is up to Spa standardsEnsuring treatments performed by therapists as correct and the clients are completely satisfiedWorking alongside other therapists who are new or who require additional training and communication skillsTraining to be performed at times outside of busy periodsEnsuring all clean-up and housekeeping duties are being performedKeep up to date on trends and competitionBe back-up for other therapists if requiredMeet with all new staff on their first day to spend time with them, communicate the spa vision, show them around, how to greet and talk to clients and how to describe each service to the clientsOversee treatment rooms with r
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Required:
Matric (Must)Relevant degree or diploma Equivalent (added advantage)A minimum of 3 years’ property experienceStrong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)
Responsibilities:
Helpdesk:
Attend to daily logged calls on the helpdesk/MyBuildings.Logging and follow-up of complaints or other requests received from tenants for services to be rendered.Checking and advising the PSM on the client’s mandatesEnsuring supporting documents are attached to Helpdesk/MyBuildings system.Allocating work orders to directly employed Property Service Management.Tracking job progress when call was logged, PO created, vendor completing to capturing invoices and report overdue work orders.Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives and PSM. Immediate logging of the calls and supply reference #s to the requester.Attending to follow ups and escalations of work orders daily.Accepting and completing of job cards and closing of work orders.Liaise with contractors, Building Managers, Property Manager and Facilities Manager to ensure all parties are up to date with current issues/changes.Notifying responsible supervisor of work to be carried out.Assist Property administrator with the uploading of tenants on MyBuildings.Send email Broadcasts from MyBuilding system.Follow standards of the helpdesk procedures.Adhere to deadlines set by management.
Invoice Management:
Checking/Audit all received invoices daily.All vendor’s invoices received to be checked against
compliance checklist.
Check coding of invoices as per the code supplied by the requester of the job card.
Ensuring that correct paperwork is attached to invoice.Follow up and resolve non-complaint invoices.Reconciliation of vendors statements
Reporting:
Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders.Assist with accrual report per Service Manager from the system (monthly).
Vendors:
Loading vendors on PIMS2 / MyBuildings.Manage vendor’s documentation are in line with procedure documentation (monthly)Assist contractors on MyBuildings (daily).Assist finance department with SLA invoices (monthly).Update Vendor files with the required documents (monthly).Audit approved vendor list and report noncompliance to PSM (monthly).
Query Resolution:
Escala...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDU0NDU3NjUxP3NvdXJjZT1ndW10cmVl&jid=1681962&xid=1454457651
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Our client based in Bellville is on the lookout to employ a Property Administrator to join the team on a Permanent basis.
Main purpose / objective of the position:This position covers both Leasing and Debtors Administration in the Portfolio.To establish and maintain effective support services for the property management functions, primarily theadministration of the Agreement of Lease. To create and manage all contracts. To take responsibility for dataintegrity (building and tenant). The collection of clients rental to ensure healthy cashflow and control of all debtoraccounts. To maintain long term tenant and property manager relationships.
Experience / Education:Minimum of Grade 12 with Accountancy as subject or equivalent qualification/training as well as 2 years relevantexperience.
Skills required:Typing, computer literacy (advanced MS Office, Nicor, MDA, contract creation & SAP system), , telephone skills,admin skills, communication skills,
Duties and Responsibilities :
Monthly Cash Flow reporting, ensuring that eachtenant has a comment and follow up date withreaction.Internal and External Audit Report investigationsand feedback.Quarterly and Annual Book year end reporting.Reporting and correction of credit balancesContract creation process, liaising with Brokers,Internal as well as ExternalLiaising with Fic DepartmentPreparation of commission calcs, preparinglease pack with submission of commissionclaim.Preparation of cancellation agreements.Ensure that renewal process on lease is startedsix months prior to the expiry of the set leaseagreement and is completed timeously.Liaison with tenants on renewal terms andconditions, preparing of offer to lease.Typing of all cover letters to the lease agreements.Ensure that tenant files are neat, clearly markedand all relevant correspondence and documentsare filed daily.Opening of new tenant files.Contracts (Lease agreements)- Sureties- Bank Guarantees- Keys and Defects- Resolutions- Addendums- FICA Documentation- Deposits- Maintaining and updating of documenttracking.- Loading of debit orders.- Loading of top up deposits.- Loading of ad hoc charges.- Follow ups that adjustments being loaded.- Upkeep of parking schedule whereapplicable.- Ensure turnover, where applicable ,has beenindicated.- Vacating of tenants.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTc2MjU4Nzk1P3NvdXJjZT1ndW10cmVl&jid=1750600&xid=3976258795
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QUALIFICATIONS AND EXPERIENCE:
• Grade 12 (Matric)
• Minimum of 2 - 4 years’ experience in administrative environment.• Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)
Office Support:
• Maintain the reception area. Must always look professional.• Ensure the efficient and effective operation of the reception area.• Answer all incoming calls and direct caller’s inquiries to the relevant person.• Communicate detailed and accurate messages to staff members.• Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries.• Hostess and welcome guests, directing them to appropriate boardroom.• Preparing boardrooms for tenants, clients, and team meetings.• Inform relevant staff of visitors’ arrival.• Offer refreshments to visitors.• Assist scheduled contractors with access to the building.• Manage communication to both retail and corporate tenants at the Marc.• Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas.• Keep and maintain a key register for all vacant shops and offices within the precinct.• Project a professional image of the company by:
o Delivering friendly and efficient service.o Ensuring calls are dealt with speedily.o Effectively answer or direct queries or enquiries.
• Assist the property management team with all administrative functions of the office.• Ensure all new tenants are sent flowers to welcome them to the Marc.• Update the internal telephone directory monthly.• Responsible for all other duties as assigned by management.
Administration of Precinct:
• Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of:
o Processing of internal & external written and telephonic communicationso Logging calls for all reports handed in by the service providers or property management team.o Assist in managing invoice spreadsheets and ensure that contractor’s quotes and invoices have been forwarded for payment to the finance department.o Follow up on all outstanding invoices to ensure payment is made.o Assisting with the coordination of cleaningo Ensure enough cleaning staff, as per SLA is on site daily.o All equipment is available and fully functional.o Ensure security is on site, as per SLA.o Daily efficiency of the help desk.o Attend all Property Management Meetings, record and communicate minutes time...
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Our client well know in the facilities and property industry are on the lookout for a Operations Manager to join the team full time.
Main purpose and objective of the position:
Inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager
Experience / Education:
A minimum of 3 years’ experience in Facilities / Operations Management. Minimum qualification Grade 12. Electrical, Mechanical or Construction background and Technical skills would be a recommendation.
Skills required:
Quality/standards awareness and implementation, Basic contract management, Co-ordination Skills, Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office (Word, Excel and Outlook), Windows NT, Nicor. In depth knowledge of GPS lease conditions including house rules, knowledge of housekeeping principles, Advanced technical knowledge.
Must have experience and knowledge of:
Budgeting & Expense ControlBuilding Management & AdministrationTenant Installations, Revamps & UpgradesPeople Management (Internal & External)Financial & Business AcumenCustomer & Quality focusDrive for Productivity
Interface / relationships with:
Internal: Property / Centre Manager, Lease Administrator, Debtors Administrator, HandymanExternal: Contractors, Landlord, Tenants
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYwMjY0MjEzP3NvdXJjZT1ndW10cmVl&jid=1518375&xid=2660264213
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Required
Grade 12 (Matric), Relevant Diploma or Degree in Property Studies A minimum of 1-3 years’ Property experience.Experience on Excel will be advantageous.Strong Proficiency in relevant computer packages (MS Office) and software packages.Excellent attention to detail and numerate accuracy.
Administration of Portfolio:
• Professionally and effectively, and in accordance with specific policies and procedures, administer and manage portfolio in respect of:
o Processing and filing of pertinent correspondence, documentation, drawings, task briefs, reports, etc.o Processing of internal & external written and telephonic communications.o Formulation of monthly Technical Services reports, task briefs and expenditure applications.
• Effectively utilize, control computer software programs essential for the professional management of building assets, repairs, and maintenance operating costs• Professional and efficient utilization of internal & external human resources by;
o Evaluation and recommendations in respect of Approved Contractors listo Attendance and full participation in the following;
? Property Management meetings? Development Project meetings? Service Provider liaison meetings? Internal and external training courses & seminars? Services Management Meetings
o Professional and efficient application of human resource and industrial relations procedures and principles (Labour Relations Act)
• Implementation and utilization of clients Policies and Procedures, Technical Specifications and Terms and Conditions of Contract documentation• Procurement – implement and manage the procurement process on National bases.• Co-ordinate and manage the auditing process on the various clients’ portfolios.• Submit tenders for new business.• Compile and submit proposals for new business.• Control and manage documentation handover for New Developments / upgrades.• Manage, document, and record all electrical compliance Certificates for the respective portfolios and file all original certificates.• To ensure that major expenses are effected as per budgeted date to avoid variances and to keep working budgets up to date.• General correspondence to keep Centre Management, Property Managers, Building Staff and Tenants informed of work to be affected.• To ensure that contracted services and work are effected as per service agreement.• Provide Asset Managers, senior Prope...
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Leasing Administrator (Retail Property Portfolio Leases and Contracts) required to support and participate in the Retail Operations Property Portfolio. The role is accountable for the delivery of detailed lease database capturing, reporting and communications to support governance, database and dashboard activities with detailed ownership of property related policies, procedures and templates to ensure compliance and viable commercial outcomes.
Requirements:
Retail Property experienceMinimum of 3 years’ experience within the property sector playing a strong administrative role and engaging with landlords in a multi-stakeholder portfolio – essentialExperience as lease or property administrator – highly beneficialActive experience in building property related capacity including process, policy, procedure related template development and maintenance – highly beneficial.Microsoft Office Suite, particularly: Excel, Outlook, MS365 Sharepoint (advantageous), WordContractual Law (advantageous)Excellent verbal, written and numerical skills.
The duties and responsibilities of the Lease Administrator are listed below, however is not limited to:
Maintenance of all lease documents, including lease agreements, lease amendments and lease renewals.Ensuring that lease documents comply with policies and procedures which have been established.Maintaining accurate, complete and up-to-date records for all lease documents and other important information.Managing client lease folders on Sharepoint (SP) by creating folders per policies and standards, uploading all necessary information and archiving old client folders.Maintain a detailed understanding of all the clauses, terms and conditions as well as any addendums pertaining to lease agreements.Drafting new leases from signed client proposals, using the latest lease template ensuring that information is accurate, special comments are clearly documented as prescribed and are supported by written confirmation from directors.Circulate lease agreements for signature by the client, witnesses and client representatives.Maintain an intricate knowledge of the pricing structures throughout the organisation that relate to all products and services.Ensure that all tickets applicable to lease administration are managed and completed within servicedelivery time lines.Performing credit checks and consulting with the FM with regards to any negative credit history.Providing Ops team with feedback on credit checks, after consulting with FM if necessary.Instructing finance (via ticketing system) to invoice the client once fully signed leases are received and ensuring that all relevant information is included to enable finance to invoice accura...
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REQUIREMENTS:
Bachelors degree in Business Administration (or similar)10+ years sales experience in real estate in Cape Town5+ years people management experience and proven track recordProven track record of success as a Sales Manager in the Cape Town and Atlantic Seaboard real estate market, demonstrating a deep understanding of the local market dynamics and buyer profiles eg. Investor buyers, owner/occupier, fist time buyersCRM knowledge and experienceBased in Cape Town (this is an office based role)
JOB DESCRIPTION:
Sales Strategy and Planning:
Develop comprehensive sales strategies and plans specifically designed for the Cape Town and Atlantic Seaboard real estate markets, taking into account local market dynamics, customer preferences, and regulatory requirementsConduct thorough market research and analysis specific to Cape Town and the Atlantic Seaboard, including factors such as property demand, pricing trends, buyer demographics, and lifestyle preferences in these areasUtilize insights from the local market to determine pricing strategies, product positioning, and competitive advantages that resonate with buyers in Cape Town and the Atlantic SeaboardCollaborate closely with marketing and leadership to adapt sales and marketing efforts to the local market, utilizing channels that effectively reach and engage with the target audience in these areas in order to generate high quality leads at appropriate volumes in order to create solid opportunities to move stock in both future and current developmentsRepresent Sales within the Leadership Team
Sales Team Management:
Lead a skilled and knowledgeable sales team that understands the unique characteristics and nuances of the Cape Town and Atlantic Seaboard real estate marketsDefine clear performance metrics and sales targets for individual team members, considering specific geographic territories within Cape Town and the Atlantic Seaboard
Provide ongoing coaching, feedback, and training to enhance the teams sales skills, product knowledge, and understanding of the local market conditionsFoster an extreme ownership and collaborative team culture that encourages sharing of local market insights and best practices among the sales team members, but primarily owns and drives competitor and market analysis reporting on a quarterly basis in order to inform product development and marketing effortsProactive and ongoing performance management
Customer Relationship Management:
Cultivate and maintain strong relationships with key clients (network), real estate brokers when relevant, investor...
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Position Overview
This position is responsible for sales and quest service within the Company’s Retail Sales Team. As the main point of contact at the company for prospective quests, you will handle all communications from the initial inquiry, advising, and consulting to find the best itinerary for the quest’s needs, through the sales process as well as pre-travel, during-travel, and post-travel services. Working closely with the Sales Ops consultants who handle availability, confirmations, and other processing tasks, as well as the Guest Service team who offer concierge service pre-trip and support with any quest problems in-trip. This is a demanding role with high expectations on service, turnaround times, quality of consultation, and communications both with guests and internally with colleagues.
Skills and Experience Required:
Experience in, and knowledge of east Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individual quotes for itinerary requestsExcellent sales and customer service skills and the ability to close a sale and upsellExcellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focusTarget-orientated, and experience in delivering results in a performance-orientated and fast-paced sales environmentStrong administration and organizational skills and great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling difficult situations (e.g., Complaints, last-minute requests, changes whilst traveling)Experience in and willingness to handle issues outside of office hours when requiredSelf-Starter & the ability to work independently as well as within a broader team setupEnergetic and eager to learnStrong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
Responsibilities and duties
Handling of Safari requests on behalf of the company received from repeat or recommended guests, vis the Company website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics, and suitably of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, an...
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One of our impressive facilities is looking to place a Receptionists/ (Reservations) to be 1st line of contact for their guests. You will be responsible to manage the Reservations and Reception area of our property
Must have:
Min 6 mnths+ exp as a Reservation/ Reception within a hospitality environment
Must have guest relationships exp
Duties:
Manage reception - areaAssist with reservations
Determine rooms are available.Verify paymentsAssign rooms and respond to guests with emailsChecking guests in- & - out.Administration
Accommodation is provided
This position needs to be filled ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzA1MDMyMDA5P3NvdXJjZT1ndW10cmVl&jid=1578535&xid=2305032009
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SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
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RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with planning, costing and accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation, complete the safari file and all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targetsHandling of safari requests from agents with costing and accurate information within the required turnaround time
REQUIREMENTS & QUALIFICATIONS
Experience in, and knowledge of Safari Sales is requiredExperience in, and knowledge of East African Safari Sales is an advantage10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)Experience and good understanding of the safari tourism environmentExperience of as many aspects of the industry as possible, more than one side of the fenceExperience of dealing with and delivering on western business demandsExperience with travel & reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated, and experience of delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in c...
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Permanent position based in Goodwood, Cape Town for a Billing Administrator.
Requirements:
South African CitizenProperty industry experienceMDA System ExperienceVLookupAdvanced Excel knowledge3 - 5 years experience in a similar role (2 years supervisory experience)Accounting Diploma or equivalent
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SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari salesSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarge orientated, and experience of delivering results in a performance oriented and fast paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)Experience in selling safaris in East Africa preferredExperience and good understanding of the safari tourism environmentExperience of as many aspects of the industry as possible, more than one side of the fenceExperience of dealing with and delivering on western business demandsExperience with travel & reservation systems
RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with costing and accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation, complete the safari file and all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental targe and working together with management to ensure we reach these targetsFollowing and adhering to all sales procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of ...
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Purpose of this job
The Office Manager oversees the day-to-day running of the business and the management of staff. The Office Manager is responsible for effective planning, directing, delegating, coordination, staffing, organising and decision making to ensure the smooth running of the business functions and the various roles within the teams/departments. Reports on vital information to the business and overseas key administrative functions for the Business. Reports to General Manager. Number of direct reports - 12
Role and Responsibilities
Staff & Office management
Manage staff, preparing work schedules and assigning specific dutiesBuild a unified team – encouraging and building mutual trust, respect, and cooperation among team members.Oversee, monitor, and evaluate staff performance against job descriptionsMotivate the staffTime keeping & Leave approvalEffective management of workloadsStaff Training & Skills development [WRSETA]Expense Claim approvalOversight and approval of Company shopping, stationery, and consumablesLead weekly team meeting
Human Resources
Employee contractsEmployee filesElectronic Policy Management per staff memberRecruitment – interviews, sourcing, declining candidatesStaff Wellness – Birthdays, Treat days, Flowers and special occasionsStaff Events – Team Builds and End of Year FunctionsBooking time with HR consultantOnboarding and inductionsSetting up of Probation reviewsKPI meetingsPayroll issuesSalary and Review Letters
Warehouse oversight
Overseeing the correct management of stockMaking sure weekly cycle counts are taking placePrompt investigation of variancesMarketing material stock levelsMarketing material distributionWeekly meetings with teams to see what is trending to add to JR orderReport on the above to FM and GM
Properties and Facilities Management Oversight
Facilities management for 3 propertiesTenant liaison and administrator of lease agreementsSecurity GuardsBuilding maintenanceManagement of service providersManagement of key holders and keysAlarm & code allocationFire Hydrant and Lift Servicing
Company Travel Management Oversight
CRM
Oversight of CRM staff engagement and reporting on non-complianceEnsuring staff response times are within agreed time frame
New Salons
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Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
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