Back to search (Western Cape > Cape Town > Jobs > General Worker Jobs> ad 1178257265)

East Africa Specialist (Senior Level)

1 Photo(s)

1 year ago1202 views

Report Ad

General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:ABC Worldwide

Job Type:Full-Time

Description

Brief Job Description

Responsible for sales and guest service.

Responsibilities and Duties

Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partners
Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of options
Compile attractive tailor – made itineraries to match client expectations and budgets
Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stages
Following sales procedures as set out in the operating manuals
Follow up with clients after a safari for feedback and encourage referrals
Working alongside the Sales Ops consultant throughout the sales and confirmation process
Collaborative approach with Guest Services team to provide best-in-class guest service
Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basis
Report any errors or issues to you line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times
Contribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as required
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

Requirements and Qualifications

Experience in and knowledge of East Africa safari – at least 5 years of experience
Experience in a retail sales role for an African inbound operator – at least 10 years of experience
Skilled in designing detailed and individualized quotes for itinerary requests
Excellent sales & customer service skills and the ability to close a sale and upsell
Excellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment
Strong administration and organizational skills with great attention to detail with a desire for continuous improvement
Excellent time management skills with the ability to multitask and prioritize tasks
Proactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183

Id Subtitle 1178257265

ABC Worldwide

Selling for 2+ years

Total Ads378

Active Ads378

Professional Seller

Seller stats

378Total Ads

871.92KTotal Views

View seller profile

Contact ABC Worldwide

Message

(4009)

Name

(Optional)

Email Address

(Optional)

Phone

(Required)

Upload CV(Optional)

Choose file

DOC or PDF only max 2 MB file size

Send Message

By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.

Save

Introduction A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Responsibilities & Duties: • Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise technical tickets with respective Vendor where required. • Coordinate customer escalations with Vendor customer relationship team (CRT) • Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement. • Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. • Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians. • Apply ITIL processes into operations. • Develop interlocks between team and the rest of Service Operations teams • Develop team targets. • Working with supervisors to improve staff performance. • Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. • Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers • Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders. • Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations. • Knowledge of service management integration and ITIL. • Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions • Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames • Conduct regular in-depth service and process audits. • Employee retention, motivation and training • Focus on grooming people from L1 to L2, L2 to L3 within select timelines Desired Experience & Qualification Requirements: • National Diploma in IT • Must have ITIL certification • Must have experience managing 20-30 members of a team • 5 - 6 years experience in IT service Manager with exp... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzI5MDYyNzcyP3NvdXJjZT1ndW10cmVl&jid=1681436&xid=3329062772

Invalid date

Travel Consultant ( Sales) - High End Safaris & Ex

Save

Overview My Client a Travel Company arranging tailor-made, private safaris as well as specialist expeditions into Africa and South America is recruiting for a well experienced senior travel consultant (Sales) to join their team. The applicant must have significant experience (5+ years) dealing with international clients in the high-end travel space and designing specialist safaris into Southern and East Africa. Ideally my client is looking for someone based in Cape Town or someone willing to relocate, who is self-motivated, an exceptional communicator, efficient, resourceful and passionate about Africa. The company prides itself on the careful design of each itinerary they create. By way of explanation - there are broadly 3 ways of travelling offered. The Successful Travel Consultant (incumbent) appointed will be selling the following : Guided safari – a specialist guide with expert knowledge and experience, accompanies and leads the safari from start to finish.Independent safari – Clients travel independently, and the company connects the client with the best destinations, experiences and local guides in each location.Expedition – these are remote wilderness adventures, always led by company specialist guides. They can be custom designed and booked or individuals/couples can join small group set-date departures. My client offers the following Remuneration Structure: Extremely competitive high end Salary negotiableVery lucrative incentive structure – paid quarterly.Any other additional benefits will be discussed in the interview. Requirements Formal Travel and Tourism tertiary qualification – Diploma or similar ( alternatively numerous years’ career cycle experience in this industry sector)5+ years’ previous experience in a Travel Consultant Role – offering similar in the high-end travel space and designing specialist safaris into Southern and East AfricaSomeone who Is passionate about the safari and travel industry.Prospective incumbent should have significant experience and track record selling high-end properties and locations in the traditional safari countries (southern and east) in Africa. South American knowledge would be a bonus.Someone who has themselves travelled extensively throughout Africa particularly Southern and East AfricaIdeally someone who loves working with people and has a capacity to manage suppliers and partners and work effectively within a small dynamic team.Experience selling to discerning high net-worth travellers and can deliver the very best in customer service to clients.The new incumbent should be flexible and willing to travel and do research on new locations, properties and experiences. ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI0MTE3MDIyP3NvdXJjZT1ndW10cmVl&jid=1475896&xid=2124117022

Invalid date

Save

Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world. Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town. What you will do: Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI What you must have: Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTcxOTkzOTExP3NvdXJjZT1ndW10cmVl&jid=1596437&xid=1171993911

Invalid date

Save

Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices. The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards. Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed. Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI4NDAyMDY1P3NvdXJjZT1ndW10cmVl&jid=1448956&xid=1328402065

Invalid date

Gumtree Safety Tips

1.Meet in a public space to see the item and exchange money.

2.Never send your item before receiving the money.

3.Never send or wire money to sellers or buyers.

Looking to Sell?

Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.