East Africa Sales Specialist - Travel Industry

2 years ago1703 views
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General Details
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description

SKILLS & EXPERIENCE REQUIRED

  • Experience in, and knowledge of East African safari sales – at least 5 years’ experience
  • Experience in a retail sales role for an African inbound operator – at least 10 years’ experience
  • Skilled in designing detailed and individualized quotes for itinerary requests
  • Excellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focus
  • Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment
  • Strong administration and organizational skills with great attention to detail with desire for continuous improvement
  • Excellent time management skills with the ability to multi-task and prioritize tasks
  • Proactive mindset and can-do attitude
  • Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
  • Experience in and willingness to handle issues outside of office hours when required
  • Self-starter and the ability to work independently as well as within a broader team setup
  • Energetic and eager to learn

 

SKILLS & EXPERIENCE ADVANTAGE

  • Strong sales & customer service skills (written & telephone)
  • Knowledge of Business Sales Systems e.g. HubSpot

 

RESPONSIBILITIES & DUTIES

  • Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partners
  • Inspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options
  • Compile attractive tailor-made itineraries to match client expectations and budgets
  • Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages
  • Following sales procedures as set out in the operating manuals
  • Follow up with clients after a safari for any feedback and encourage referrals
  • Working alongside the Sales Ops consultant throughout the sales and confirmation process
  • Collaborative approach with Guest Services team to provide best in class guest service
  • Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis
  • Report any errors or issues to your line manager immediately on discovery
  • Provide proactive support to colleagues in peak or leave times
  • Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
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ABC Worldwide
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