Travel Sales Consultant (Senior)

RESPONSIBILITIES & DUTIES

• Handling of safari requests from agents with planning, costing and accurate information within the required turnaround time
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• On confirmation, complete the safari file and all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
• Handling of safari requests from agents with costing and accurate information within the required turnaround time

REQUIREMENTS & QUALIFICATIONS

• Experience in, and knowledge of Safari Sales is required
• Experience in, and knowledge of East African Safari Sales is an advantage
• 10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)
• Experience and good understanding of the safari tourism environment
• Experience of as many aspects of the industry as possible, more than one side of the fence
• Experience of dealing with and delivering on western business demands
• Experience with travel & reservation systems
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Excellent communication skills, a service delivery mindset and a strong customer service focus
• Target-orientated, and experience of delivering results in a performance-oriented and fast-paced sales environment
• Ability to find commercial solutions to problems
• Good knowledge of sales systems
• Strong administration and organizational skills with great attention to detail
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn

REQUIRED WORK PRACTICES

• Across all interactions, promote the image of the sales team as a best in c...
  
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