Customer Service Agent

Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town)

Key duties and responsibilities:

Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social media

Identify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives

Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfaction

Maintain a high level of product knowledge to effectively address customer questions and concerns

Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution

Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)

Skills, attributes, experience and education:

At least 2 to 3 years customer service experience

Customer-centric attitude

Strong communication skills as well as excellent English written skills

Problem-solving ability and conflict handling skills

Good time management skills, showing the ability to manage self and prioritise tasks

Assertiveness in handling customer queries

Ability to handle pressure

Grade 12 Certificate

Computer Skills - MS Office

Knowledge of e-commerce and online shopping

Understanding of retail is advantageous