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Results for call centre manager in "call centre manager" in Jobs in South Africa in South Africa
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What Youll Do:Lead, coach, and develop a team of call centre agents.Monitor and drive key KPIs (SLA, AHT, quality, productivity, migrations).Handle escalations and provide agents with product knowledge and customer solutions.Prepare and present performance reports and updates to management.Ensure full compliance with processes, policies, and service standards.Collaborate with management, HR, and clients to align with business objectives.Oversee network/system migration activities, ensuring minimal downtime and service impact.What Were Looking For:Minimum 2 years of call centre experience ideally within Telecommunications or Next Generation Networks.A mix of sales and customer service experience in a technical field will also be considered.Strong people management, coaching, and conflict resolution skills.Excellent reporting, presentation, and analytical ability.Proficiency in MS Office (Excel, PowerPoint, Teams) and SharePoint.Experience managing migration or technical transition projects.
https://www.jobplacements.com/Jobs/M/Migration-Team-Leader-1236616-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
12h
Job Placements
1
Key Responsibilities:Answer and manage customer calls efficientlyProvide accurate information and support to clientsMaintain records of interactions and follow-up actionsLiaise with other departments as needed Requirements:Relevant call centre experience with strong referencesClear criminal recordReside in Table View, Parklands, or MilnertonAfrikaans-speaking candidates preferredAny medical knowledge or history is a plus
https://www.jobplacements.com/Jobs/C/Call-Centre-Consultant-1252499-Job-Search-01-16-2026-04-04-20-AM.asp?sid=gumtree
6d
Job Placements
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Job Description: We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records.Location: Table View / Parklands / MilnertonKey Responsibilities:Answer and manage customer calls efficientlyProvide accurate information and support to clientsMaintain records of interactions and follow-up actionsLiaise with other departments as needed Requirements:Relevant call centre experience with strong referencesClear criminal recordReside in Table View, Parklands, or MilnertonAfrikaans-speaking candidates preferredAny medical knowledge or history is a plus Application Process:
https://www.jobplacements.com/Jobs/C/Call-Centre-Consultant-1252315-Job-Search-1-16-2026-3-24-38-AM.asp?sid=gumtree
6d
Job Placements
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Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-01-19-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
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Key ResponsibilitiesManage tenant accounts receivable and ensure timely rent and arrears collectionMaintain accurate records and perform tenant account reconciliations in ExcelSend letters of demand and follow up with second notices for overdue accountsCollaborate with the legal department and debt collection agencies for accounts requiring attorney handoverArrange payment plans with tenants under management approvalPrepare monthly arrears reports and provide updates to the Group Financial ManagerEnsure deadlines are met and report regularly on collection progressRequirementsProven experience in debt collection, credit control, or accounts receivable managementPrevious exposure to MRI Property Central (MDA) preferred; other property management systems consideredStrong Excel and reconciliation skillsExcellent communication skills, able to contact tenants via phone and emailOwn transport for site visits across multiple retail property locationsHighly organised with time management skills to meet reporting deadlinesAdditional InformationPortfolio size: R68 million debtors book / 240,000m² Gross Lettable AreaOffice hours: Monday to Friday, 08:00 17:00Property type: Retail shopping centresImmediate start availableCall to ActionIf you are an experienced Debt Collector or Credit Controller with property management experience, apply now to take ownership of a large tenant accounts portfolio and make a measurable impact on the financial performance of a reputable property management company.
https://www.jobplacements.com/Jobs/D/Debt-Collector-Credit-Controller-1251092-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
1d
Job Placements
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Job Summary: (not limited to) Answering or making calls related to vehicle on road breakdowns.Responding efficiently and accurately to calls received.Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff.Constant follow up and feedback on all calls received.Utilising software, databases, and relevant tools appropriately to ensure swift resolution of all calls received.Adhere to all company policies and procedures Requirement:MatricMinimum 2 years experience in Technical / Mechanical environment.Understanding Truck and Trailer functionality and terms.Shift (Day & Night) and weekend work required.Proficiency with computers, Word, Excel, Tracking etc.Excellent written & verbal communication skills.Strong time management and decision-making skills.Fluency in multiple languages will be an advantage. Remuneration:To be discussed in the interview
https://www.jobplacements.com/Jobs/T/Technical-Call-Centre-Operator-1239988-Job-Search-01-16-2026-00-00-00-AM.asp?sid=gumtree
6d
Job Placements
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Experience Required:Must have an A+ qualification.An N+ qualification will be an advantage; however, the successful candidate will be required to complete the N+ within three months of accepting the position.Previous work experience in a similar role. (Call centre environment) Skills Required:Communication explaining technical issues clearlyTime Management handling tickets efficientlyProfessionalism & Presentation interacting with users calmly and confidentlyWork Ethic & Accountability following processes; owning tasksTeamwork collaborating with other engineers and departmentsCustomer Service Orientation especially in call-centre
https://www.jobplacements.com/Jobs/J/Junior-IT-Engineer-1251425-Job-Search-01-14-2026-04-17-07-AM.asp?sid=gumtree
8d
Job Placements
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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
16d
Job Placements
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Introduction:The company is a diverse and proudly South African car hire company. We are part of the JSE listed company engaged primarily in distribution and franchising, motor retailers, car hire and financial and support services sectors. The car hire fleet comprises an impressive range of well-maintained vehicles ranging from no-frills models to top-of the range luxury cars that are available for short- and long-term hire. The company operates with a fleet of more than 9 000 vehicles throughout South Africa from a network of 50 branches. About the Role:A vacancy currently exists for an Area Sales Manager, located in, Kempton Park Depot, reporting into the Regional Gauteng Sales Manager. The chosen sales strategist and relationship management leader must possess the following culture values:interpersonal savvy; results orientation; solutions driven; presentation skills; visionary and artistic ideas; self-motivating; co-operation; financial acumen and decision-making capabilities. Establish and Nurture Brand Connections through... Building, managing, and maintaining segment specific accounts and client relationships. Acquiring a minimum of three new business accounts monthly and capitalise on opportunities. Compiling and completing tender documents and display strong industry market knowledge. Making courtesy calls and visits to clients. Customising client rate structures. Analysing financials, big data, identify trends and achieving area specific sales targets and revenue. Displaying client centred care and consideration efficiently and effectively. Brand Territory Expansion requirements: Valid drivers licence. Management/Marketing Diploma or Degree. Strong written and verbal English communication skills. Ability to interpret data and make data-driven decisions. Advanced literacy in MS Word and Excel. Ability to work in a fast-paced, pressurised, and dynamic environment. Strong project management skills. Ability to manage multiple projects simultaneously. ***Working conditions are in an office environment, includes travelling and may require occasional weekend and/or evening work.
https://www.jobplacements.com/Jobs/A/Area-sales-Manager-Fleet-Vehicle-Rental-East-Rand-1204887-Job-Search-7-21-2025-9-30-09-AM.asp?sid=gumtree
6mo
Job Placements
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