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Retention Manager
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9 days ago51 views
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General Details
Description
Minimum 3 years experience in a leadership and management role within a retentions or sales call centre(Essential)
Six or more years experience within a Service Industry
Grade 12
Basic knowledge of Resource Planning Principles and coaching
Strong sales or Retentions background and experience required
Six or more years experience within a Service Industry
Grade 12
Basic knowledge of Resource Planning Principles and coaching
Strong sales or Retentions background and experience required
https://www.jobplacements.com/Jobs/R/Retention-Manager-1261436-Job-Search-02-16-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1349490615
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MAIN PURPOSE OF THE JOB:The primary purpose of this role is to create, implement and support automated business processes. The successful candidate will work under the direction of the AI & Automation Lead to understand project requirements – as dictated by business needs – then work towards providing automated solutions to satisfy those needs. New technologies will be vetted through thorough research of the given technology, as well as conceptual implementations and proof of concepts, together with thorough documentation and best practice guidelines.The candidates will be technology focused with a proven track record of successfully implementing automated solutions. The candidate will assist the AI & Automation team’s efforts in delivering actionable solutions to business problems. They will partner with vendors to scale automated solutions. The outcome of their work will drive operational efficiencies within the organization and in doing so give time back to operations & business stakeholders.To be successful in this role, you should be a technologist at heart, deeply analytical and capable of critical thinking. You should be able to grasp business concepts and be able to translate those to deliverables.ESSENTIAL FUNCTIONS & RESPONSIBILITES:Translate business requirements into robust technical implementations, including workflow orchestration, data handling and integrations.Implement advanced Power Platform solutions, including Power Automate cloud flows, Dataverse data structures, Power Apps, and Copilot Studio, using SOLID engineering patterns such as structured error handling, retries, and maintainable solution design ensuring quality, reliability, and scalability.Develop and support custom connectors where required, including secure authentication and data handling.Apply engineering best practices such as reusable components, consistent naming, clear documentation, and adherence to established solution design standards.Use Quality Assurance techniques, including structured testing of automations and AI-driven processes, to identify and prevent potential issues.Monitor, troubleshoot, and enhance deployed automations, performing root-cause analysis and implementing long-term fixes to improve reliability and reduce operational impact.Collaborate with business stakeholders to refine requirements, validate early solutions, and iterate effectively.Assist with researching new technologies, performing proof-of-concepts, and documenting findings to support future adoption.Provide technical support to junior team members, helping them improve troubleshooting skills, solution structures, and adherence to best practices.Follow existing governance standards, including security, scalability, DLP policies, and environment usage guidelines, ensuring all solutions meet compliance expectations.Per
https://www.executiveplacements.com/Jobs/S/Senior-AI--Automation-Specialist-1264390-Job-Search-02-20-2026-03-00-31-AM.asp?sid=gumtree
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