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Results for call centre agents required in "call centre agents required", Full-Time in Jobs in South Africa in South Africa
1
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Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions.This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality.ð??¹ About the RoleAs a Digital Support Agent, you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards.ð??¹ Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Resolve customer queries and provide accurate, reliable information.Troubleshoot complex technical and digital banking platform issues.Guide clients through system navigation, digital access, and transactional processes.Maintain a high level of customer satisfaction and uphold service quality standards.Update customer records and escalate complex issues where necessary.Work toward achieving performance targets, KPIs, and SLA requirements.Ensure compliance with all internal controls and banking regulations.ð??¹ Minimum Requirements (Non-Negotiable)Matric / Grade 12NQF Level 5 certificate (Not negotiable)23 years experience in a banking call centre environment, supporting high-profile or business banking clientsStrong communication and problem-solving skillsAbility to work under pressure in a high-volume, fast-paced environmentDemonstrated ability to handle complex troubleshooting support
https://www.jobplacements.com/Jobs/D/Digital-Servicing-Agents-x-133-1217545-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
1
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
10mo
Mango5
1
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Requirements:- Minimum 2 years of product or service sales experience- Fluent in English or Afrikaans- Professional and driven full training providedBenefits:- Commission based on appointments kept no need to close sales- On-Target Earnings of R16,000+- Supportive team and structured training
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Table-View-1247318-Job-Search-01-08-2026-00-00-00-AM.asp?sid=gumtree
18d
Job Placements
1
CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Western-Cape-Bellville-1248480-Job-Search-1-6-2026-4-47-43-AM.asp?sid=gumtree
20d
Job Placements
1
CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Pretoria-Lynnwood-Ridge--1248479-Job-Search-1-6-2026-4-47-00-AM.asp?sid=gumtree
20d
Job Placements
1
CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Durban-Windermere-1248478-Job-Search-1-6-2026-4-46-03-AM.asp?sid=gumtree
20d
Job Placements
1
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Experienced Debt Review Consultant – Join Our Growing Team!
Are you passionate about helping people regain financial control? We’re looking for an experienced Debt Review Consultant to join our dynamic team and support clients already under debt review by offering real, workable solutions — while you grow your career.
Key Responsibilities:
• Make professional outbound calls to clients under debt review
• Clearly explain our services and guide clients through solutions
• Build trust through empathy, professionalism, and consistency
• Achieve individual and team performance targets
What We Offer:
• Competitive basic salary plus performance-based bonuses
• Supportive, energetic team environment
• Ongoing training and genuine career growth opportunities
Minimum Requirements (Essential):
• Proven experience working with debt review clients (non-negotiable)
• Matric certificate ✅
• Excellent communication and interpersonal skills
• Empathetic, patient, and professional approach
• Self-motivated with a strong work ethic
If you have hands-on debt review experience and want to make a real difference in clients’ lives, we’d love to hear from you!
6h
Brackenfell1
AGENTS REQUIRED WITH MINIMUM 1 YEAR UK EXPERIENCEAND MANAGERS REQUIREDWITH MINIMUM 3 YEAR UK CAMPAIGN EXPERIENCEWORKING DAYS : MONDAY TO FRIDAY (NO WEEKENDS)ONE OF THE HIGHEST WEEKLY COMMISSION STRUCTURESPAID OUT EVERY TUESDAYS (UNCAPPED)BASIC SALARY DAILY INCENTIVESCOMPANY BASED IN LA LUCIAEMAIL : admin@clearcomsa.com / clearcomsa321@gmail.comCell : 066 552 5299 (Call / Whatsapp)
20d
UmhlangaSavedSave
VODACOM SALES AGENTS WANTED
We are looking for experienced Vodacom Sales Agents to join our team.
Requirements:
Must have previous Vodacom sales experience
Experience with the Siebel system.
Strong communication and sales skills
Target-driven and reliable
What We Offer:
R5,000 basic salary
Attractive commission structure
Immediate start available
Interested candidates please send your CV to Keenan@urbanrewards.co.za , cs@urbanrewards.co.za
18d
Umhlanga1
SavedSave
Call Centre AgentArea; Durban - Northern suburbs Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Durban (Northern Suburbs) area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are providedMinimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English languageAbility to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/D/Durban-Call-Centre-Agent-1248104-Job-Search-1-5-2026-4-35-10-AM.asp?sid=gumtree
21d
Job Placements
1
SavedSave
Call Centre AgentArea; Pretoria Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Pretoria area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/P/PTA-Call-Centre-Agent-1248113-Job-Search-1-5-2026-4-43-58-AM.asp?sid=gumtree
21d
Job Placements
1
SavedSave
Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1248117-Job-Search-1-5-2026-4-51-31-AM.asp?sid=gumtree
21d
Job Placements
1
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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
20d
Job Placements
1
SavedSave
Call Centre AgentsUK CampaignsMust Be Fluent in EnglishExcellent pay structure
25d
Other1
NOW HIRING: UK CALL CENTER AGENTS! Join the Televate Contact Center family! Are you a sales superstar with experience in UK campaigns? If you’ve worked on Housing Disrepair, Life Insurance Lead Generation, or PCP Claims — we want YOU! Position: Call Center Agent (UK Campaigns) Location: Televate Contact Center Suite 19, Umhlanga Plaza 4 Lagoon Drive, Umhlanga Rocks What’s in it for you? Basic Salary: R6,000 Uncapped Weekly Commission Daily Cash Incentives High-energy environment Real earning potential for top performers Walk-in Interviews Welcome! Bring your CV and your best energy Email your CV: careers@televate.co.za WhatsApp: 062 413 4481 If you can talk the talk, close the deal, and want to get PAID for it Televate is the place to be! Don’t wait. Walk in. Plug in. Cash out!
20d
Umhlanga1
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We are currently looking for call centre agents that are target driven and money hungry, passionate about what they do, to join our YRX Team in Umhlanga. Our campaigns are local lead generation.Requirements:- 6 months call centre experience- Computer literate- Well spoken (English)- Target drivenWe offer:- R4410pm Basic + Uncapped Commission*- Full training- Daily/Weekly incentivesAddress: 189 Ridge Road, Umhlanga Rocks, Umhlanga Centre, 1st floor, Suite 2Forward your cv to: admin@yrx.co.zaWhatsapp - 075 073 4173NOTE: Walk ins accepted please use reference: DINALYRXPOSITION IS FOR AGENTS ONLY!If you have what it takes to join the YRX Team send through your cv and have a scheduled interview.
22d
1
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
7mo
Executive Placements
1
SavedSave
The vacancy will be based in Exhilarates newest location in Zenith drive Umhlanga, Durban.We are seeking enthusiastic and energetic Call Centre agents to join our team in 2026.This role will give you the opportunity to develop and maintain a long and successful career within our business.The successful candidate will receive R6000 guaranteed earnings plus uncapped commission. Benefits:R6000 earnings (attendance based)Excellent uncapped commission structure (performance based)Excellent career progression opportunitiesSafe and friendly working environmentOnsite kitchenRegular staff incentives Non-negotiable requirements:Minimum 2 years of call centre experienceHardworking, passionate and motivatedGreat communication skillsFluency in English and an additional languageNQF level 4 or higherSouth African Identity document
https://www.jobplacements.com/Jobs/S/Sales-Agent-1248022-Job-Search-1-4-2026-1-29-43-AM.asp?sid=gumtree
22d
Job Placements
1
We are seeking a friendly, hard-working call center agent to join our growing team. In this position, you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging. You should be ambitious, results-driven, and goal-oriented. Positions are available in Pretoria.Call Center Agent Duties and ResponsibilitiesProvide services or make sales directly to customers via the telephone or through email and instant messaging communicationsMake and receive calls using a telephone headsetRead from a dynamic prepared script that applies to the situation at handAdjust scripts as necessary to target the individual interests of clientsRespond to customer queries with information about products and services or technical assistanceCollect customer information pertinent to business objectives, such as name, address, demographic and financial informationProcess order information; schedule appointmentsConduct surveys for market research; enter data into computer systemsMaintain detailed records of contactsAcquire lead lists with names and telephone numbers of potential clientsMonitor performance in conjunction with personal goals and business objectives** Kindly WhatsApp 067 761 8853 Call Center Agent Requirements and QualificationsHigh school or general equivalency diplomaTraining is available, no experience neededExcellent written and verbal communication abilities and interpersonal skillsExemplary customer service skillsAbility to handle demanding customers with patience and professionalismAble to thrive in a fast-paced environment
18d
City Centre1
SavedSave
We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
16d
Job Placements
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