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IntroductionWe are seeking an experienced and driven Restaurant Manager to oversee daily operations and lead our team to deliver exceptional service and operational excellence. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment and is committed to maintaining the highest standards in customer experience, staff performance, and overall business operations.The ideal candidate is confident, detail-oriented, and capable of managing a large team while ensuring smooth service delivery and a positive working environment.Duties & ResponsibilitiesOperational ManagementOversee and manage all daily restaurant operations.Ensure smooth service delivery during all trading periods.Maintain high standards of cleanliness, hygiene, and presentation.Monitor and manage opening and closing procedures.Ensure compliance with health, safety, and company policies.Staff Management & LeadershipLead, supervise, and motivate a large team of front-of-house and back-of-house staff.Train, coach, and develop team members to maintain service excellence.Address performance issues promptly and professionally.Foster a positive, disciplined, and high-performance work culture.Customer ExperienceEnsure exceptional customer service standards are consistently maintained.Handle customer queries, complaints, and escalations effectively.Build and maintain strong customer relationships.Monitor service quality and implement improvements where necessary.Financial & Administrative ControlManage daily cash-ups, reporting, and stock controls.Monitor food and beverage costs, wastage, and stock variances.Work towards achieving sales targets and profitability goals.Assist with budgeting and cost-control measures.Ensure accurate record-keeping and reporting to senior management.Quality Control & StandardsMaintain strict attention to detail across service, food presentation, and cleanliness.Enforce brand standards and operational procedures.Conduct regular floor walks and inspections.Ensure staff adhere to uniform and grooming standards.Compliance & Risk ManagementEnsure full compliance with local health and safety regulations.Manage workplace safety and incident reporting.Desired Experience & QualificationA minimum of 3 years’ proven experience as a Restaurant Manager.Demonstrated ability to lead, manage, and motivate a large team in a high-volume environment.Strong interpersonal skills with the ability to effectively engage with both staff and customers.Ability to maintain and enforce high operational and service standards.Confident decision-maker capable of performing under pressure in a busy restaurant setting.Exceptional attention to detail and strong organisational skills.Must reside in Johannesburg or surrounding areas, including Bedfordview.Package & RemunerationDependent on experience and ability - Market related

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