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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support requests,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1243605-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
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Marketing Cloud ConsultantJoin a fun, Salesforce-obsessed consultancy solving complex marketing challengesRemote (Johannesburg, Pretoria, Cape Town or Durban) | R50 000 to R75 000About Our ClientOur client is a dynamic Salesforce-focused consultancy passionate about delivering bespoke solutions to complex client problems. Known for their collaborative spirit and employee-first approach, they foster an environment where work is both meaningful and enjoyable. With a strong focus on quality and innovation, theyre building a team that thrives on finding the best marketing technology solutions.The Role: Marketing Cloud ConsultantAs a Marketing Cloud Consultant, youll play a key role in implementing and optimising Salesforce Marketing Cloud for a variety of clients. Youll lead discovery sessions, design technical solutions, and work closely with client stakeholders to ensure seamless execution. This role combines technical configuration with strategic marketing insight to drive successful digital engagement and automation projects.Key ResponsibilitiesBring a minimum of 4 years hands-on experience in Marketing Cloud implementationsLead the implementation, configuration, and data migration within Salesforce Marketing CloudWork with Marketing Cloud Connect and integrations with other platformsTranslate client requirements into clear solutions and scope statementsDeliver and communicate project outcomes to client stakeholdersDesign and implement integrations between Marketing Cloud and 3rd party data sourcesProvide user training and drive platform adoptionProduce documentation for current processes and implemented solutionsWork to project deadlines in a fast-paced consultancy environmentAbout You4+ years of experience with Salesforce Marketing Cloud implementationsSalesforce Certified Marketing Cloud ConsultantSalesforce Certified Marketing Cloud Email SpecialistBackground in a technical or marketing-related field (Bachelors/Masters degree)Strong understanding of digital marketing KPIs (email, PPC, conversion metrics)Excellent documentation skillsExperience with Pardot, Data Cloud, and Marketing Cloud Next is desirableExperience in the charity sector is a plusOrganised, proactive, and client-focused with excellent communication skills
https://www.jobplacements.com/Jobs/M/Marketing-Cloud-Consultant-1244315-Job-Search-12-3-2025-10-05-54-AM.asp?sid=gumtree
2d
Job Placements
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Our client is a leading player in the automotive solutions space. As an Applications Service Desk Support Consultant, youll be the heartbeat of our clients support team, helping internal and external customers navigate the IMS/DMS systems. Youll provide hands-on support, troubleshoot issues, and ensure smooth operations. This role is perfect for someone who enjoys variety, thrives under pressure, and loves making a difference through service.Key Responsibilities:Early morning system checks and daily application supportResolving support tickets and escalating where neededProviding top-tier customer service via phone and remote supportRequirements:IT-related Degree/Diploma3+ years experience with DMS applications (Autoline, Automate, Drive, Evolve, etc.)Experience in the motor industry is a big plusStrong analytical and problem-solving skillsAdvanced Excel skillsExperience in a support desk environmentExcellent communication, multitasking, and time management skillsA positive attitude and the ability to thrive under pressureApply now!
https://www.jobplacements.com/Jobs/A/Applications-Services-Desk-Support-Consultant---1244219-Job-Search-12-03-2025-04-13-41-AM.asp?sid=gumtree
2d
Job Placements
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Requirements:N+ or similar tertiary qualification in ITMinimum 3 years working in an IT Networking roleKnowledge of networking tools and supplies (types of cables and lengths / number and type of trunking, wall boxes etc)Experience with crimping and running network cables, installation and mounting of equipmentExperience with CCTV installations
https://www.jobplacements.com/Jobs/N/Network-Installation-Technician-Temp-1244126-Job-Search-12-03-2025-02-00-16-AM.asp?sid=gumtree
2d
Job Placements
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BookkeeperJob Type: Full-timePay: R30 000,00 per month depending on experienceEducation:Accounting or Bookkeeping Certificates / Degrees / Diplomas (Required)Experience:Bookkeeping: 3 years (Required)Work Location: In personWe are seeking an experienced and detail-oriented Bookkeeper to join our finance team. This role is ideal for a highly organized professional with at least 3 years of bookkeeping experience, strong attention to detail, and expertise in bookkeeping software such as Quickbooks Online. As part of our IT business, you will play an important role in maintaining accurate financial records and supporting the companys financial operations.Key Responsibilities:Bookkeeping & Financial RecordsFull accounts function up to Trial Balance.Maintain accurate and up-to-date financial records, ensuring compliance with accounting principles.Process and reconcile bank transactions, accounts payable, and accounts receivable.Manage day-to-day bookkeeping tasks, including invoicing, expense tracking, and payments.Ensure all financial transactions are properly documented and categorized.Accounting Advisory to management.Month-End and Year-End ProcessesAssist in the preparation of monthly management accounts where requested.Reconcile accounts and resolve discrepancies in a timely manner.Assist with month-end and year-end closing processes.Liaise with the external accounting officer regarding annual financial statements.Payroll, VAT & Tax ComplianceProcess payroll and ensure accurate recording of salaries, benefits, and deductions.Submit PAYE Returns including EMP201s & EMP501s as well as IRP5 preparations.Prepare and submit bi-monthly VAT returns, ensuring compliance with SARS regulations.Maintain compliance with tax requirements and submit Income Tax & Provisional Tax Returns.Director Remuneration and Loan Account management.Financial Reporting & AnalysisGenerate financial reports to provide insights into business performance including cashflow analysis.Support budgeting and forecasting processes by maintaining financial data accuracy.Stock & Fixed AssetsAssist with Stock management and ensure stock procedures are followedMaintain the Fixed Asset Register.Software & Process ManagementUtilize bookkeeping software such as Quickbooks Online and other relevant tools to streamline financial processes.Identify opportunities for automation and process improvement in financial operations.Ensure best practices are followed in financial reco
https://www.jobplacements.com/Jobs/S/Senior-Bookkeeper-1199504-Job-Search-7-2-2025-5-21-21-AM.asp?sid=gumtree
5mo
Job Placements
1
CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.Key Responsibilities:Greet visitors, staff, and clients warmly and professionally upon arrival.Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.Monitor visitor logbooks and issue visitor badges according to company policy.Maintain a clean, organized, and presentable reception area.Handle incoming and outgoing mail, couriers, and deliveries.Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.Coordinate refreshments and setup for client visits or internal meetings.Maintain confidentiality of sensitive business or HR-related information.Support team morale with a professional and approachable attitude.Minimum Requirements:Education:Matric / Grade 12 (required)Office Administration or Secretarial Certificate (advantageous)Experience:Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)Experience with multi-line switchboards and front desk management tool
https://www.jobplacements.com/Jobs/R/Receptionist-1199488-Job-Search-07-02-2025-02-00-16-AM.asp?sid=gumtree
5mo
Job Placements
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Minimum Requirements:Qualification or certification in software testingGood understanding of mobile platforms (Android and iOS) and responsive web testingHands on software testing having tested on multiple platforms, hardware integration, web and mobile based systems.Documentation experience in planning, coordinating, and reporting on test activitiesCoding experience in any language, but preferably HTML, JavaScript, Kotlin or Swift.Project implementation management experienceSelenium/Appium, Cypress, Zephyr, Browserstack, Test Project, Postman and JIRA experience would be advantageous. Key Accountabilities:Team ManagementIncrease the teams effectiveness with the following:Recruitment, selection and orientation;Training and development;Assign accountabilities and plan;Monitor and appraise job and project results.Develop a climate for offering information and opinions.Ensure conformity of products and documentation to product and company requirements in terms of the hearX Quality Objectives.Provide technical leadership to the team through coaching and mentorship where appropriate.Develop the expertise within the team, ensuring continued development and best-practice.Package and support deployment of releases.Assist with managing team priorities and development schedules.Drive review sessions of requirements and designs and take initiative in aligning with design teams related to changes to design that are platform specific..Provide feedback to the Line Manager regarding the efficiency and output of the team.Build team morale and keep the team motivated to work at a high pace and at the desired quality.Ensure the team meets specification and timescales as appropriate.Drive documentation completion and quality within the team.Ensure development and issue reporting is completed within the Quality Management framework.Analysis and PlanningDevelop test designs, test processes, test cases, test data, test scenarios, test environment and prioritization of test activities at all stages of the development life cycle.Participate in requirements reviews and provide testability feedback early in the development cycle.Develop and execute software testing plans, specific to the needs of each product or system, having analyzed the specific requirements for such a product or system.Document software testing plans and reports.Maintain documentation for testing.Project Planning and Capacity ManagementEstimate accurate testing (including regression testing cycles) for estimation of completion timelines of projects and to inform the project lead in capacity planning. Provide input into the re
https://www.jobplacements.com/Jobs/S/Software-Testing-Manager-1240353-Job-Search-12-03-2025-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
1
A leading organization is seeking a Front-End Developer to collaborate with design and back-end teams in building modern, responsive web applications. This role involves translating UI/UX wireframes into production-ready code, ensuring cross-browser compatibility, and optimizing applications for speed and performance.Key Responsibilities:Develop responsive, user-friendly web applications using React or AngularTranslate UI/UX wireframes into clean, semantic HTML5 and CSS3 codeEnsure cross-browser compatibility and optimize applications for performanceCollaborate with design and back-end teams to deliver seamless solutionsMaintain version control and follow best practices for code qualitySupport social media content creation (static and video design) and uploadingJob Experience and Skills Required:Education:Bachelors Degree in Computer Science, Information Technology, or a related fieldExperience:Proven experience in front-end development and responsive web designProficiency in HTML, CSS, JavaScript, and frameworks such as React or AngularExperience with version control systems like GitSkills:Strong problem-solving and attention to detailAbility to work collaboratively in an on-site team environmentKnowledge of back-end development principles is advantageousExperience in the incentive or employee engagement industry is a plusApply now!
https://www.jobplacements.com/Jobs/F/Front-End-Developer-1243867-Job-Search-12-02-2025-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
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Key Performance Areas:- Procurement 30%- Partner Relations Management 20%- SLA & Credit Management 10%- Stakeholder Management - Legal Compliance 10%- Cost Savings - Supplier Changes 15%- Cancellations 15%Competency Requirements for PositionKnowledge:- Product knowledge of Ethernet, MPLS and Internet data solutions- Knowledge of ISP/data solution providers and markets across Africa- Basic knowledge of telco regulations and legislation in various countriesSkills:- Basic Cost-Accounting skills- Excellent written and verbal communication skills- Ability to build collaborative relationships with vendors for competitive advantage- Basic Cost-Accounting skills- Report Writing skills- Intermediate skills in Microsoft Office (Word, Excel, Outlook, and PowerPoint)Behavioral:- Strong negotiation skills- Strong Business Acumen- Analytical skills- Accurate, attention to Detail- Deadline driven- Planning and Organisational skills- Initiative- Ability to prioritize - Problem-solving skills- Stress tolerance- Team playerMinimum Qualification:- Bachelors degree in commerce, supply chain or related tertiary qualification- Project management or service delivery background advantageous Minimum Experience: - 5 years experience in telecommunications industry, data networking products (MPLS, Ethernet, WAN, etc.).- Experience in procurement from international suppliers, predominately in Africa and Middle East (preferable)Other Requirements:- Valid passport- Willing to travel internationally on an ad hoc basis- Prepared to work overtime, if required Job Grade:- D1Key Stakeholder RelationshipsInternal- Finance- Procurement- Operations- Sales- Project Managers- Quality Assurance- Contract Manager.External- Customers- Vendors/Suppliers- AttorneysKey Performance Areas & IndicatorsProcurement- Request Pricing for all access sourcing to meet client requirements - Within 48 hours- Ensure services are sourced and negotiated at market-related prices or less.- Drive Big Deal spreadsheet and work with the company to provide final pricing. - Ownership of Pricing.- Negotiate further discounts, based on Qualified requests and obtain official quotes for all requests at 100% probability - Within 48 hours.- Fully engage with Commercial Manager to confirm any technical requirements, SLA and delivery lead times for all qualified requests.- Analyze and compare local access pricing received against existing price books.Partner Relations Management - Work with suppliers, ensuring open and transparent communication of supplier feed
https://www.jobplacements.com/Jobs/P/Partner-Relations-Manager-Telecoms-Procurement-Man-1244068-Job-Search-12-02-2025-16-09-04-PM.asp?sid=gumtree
3d
Job Placements
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