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Results for call centres in General Worker Jobs in Gauteng
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Were looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability. Roles & responsibilitiesManage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.Providing motivation, coaching and feedback to team members to enable them to improve their performance.Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.Motivate team members and control attrition.Complaint and escalation management.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frame.Client Interaction, where required – Daily/Weekly/Monthly.Productivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations, and information security standards.Management reporting and oversight.Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team. Minimum RequirementsMatricAt least 2 years experience in a leadership role, in contact centre short term insurance sales.Must be technologically savvy.Certificate in supervisory management, ideal but not essential.Understanding of IR and HR policies.Ability to handle escalations and take ownership. Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients lives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789272&xid=1108_182448
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LetsLink Medical Recruitment Agency is assisting one of the leading health insurance product providers in South Africa to employ a Call Centre Agent to work in the Gap Cover department.
Requirements to apply:
1 year or more relevant experience (Call Centre) Customer Service training FAIS Compliance (RE5 Certificate) is essentialMatric or equivalent qualification Excellent English communication (verbal and written) Ability to manage large amounts of inbound calls in a timely mannerCustomer Service skillAttention to detail Resilient: must be able to work under constant measurement and pressureAdvanced computer skills
Salary: Salary range between R1k and R15k per month
Working hours: Normal office hours
How to apply: Interested candidates who meet the above criteria are requested to e-mail a detailed CV to vacancy@letslink.co.za or to contact Gary on +27(0)110261907
Please view our website: www.letslink.co.za LetsLink is a registered recruitment agency, specializing in placing all staff in the Healthcare, Medical and Pharmaceutical sector.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
https://www.ditto.jobs/job/gumtree/334552044?source=gumtree
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If you reside in Pretoria or close to Pretoria, have a valid drivers license, A+ and N+ certificate with no less than 3 years 2nd and 3rd line support, then send me your CV!
Incumbent will be responsible for offering desktop and technical support related to hardware and software
Installing software, troubleshooting, repairs and maintenance
Give clients detailed feedback on queries logged
Offer 1st line support
Assist with asset register maintenance
Procuring endpoint devices
Closing calls via the JIRA system
Excellent communication skills
Technical
Great customer service skills
Solutions driven
Must have a clear criminal record, clear credit (ITC) as this is the insurance sector
Great track record - contactable references
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDkwNTkxOTY/c291cmNlPWd1bXRyZWU=&jid=1618845&xid=149059196
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
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This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTk0ODU3ODE/c291cmNlPWd1bXRyZWU=&jid=1226928&xid=399485781
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Life and Funeral Sales Call Centre Agents
Menlyn
Permanent
We are seeking Call Centre agents with experience in long term insurance.
Basic and commission.
Requirements:
MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1ODgxOTM5P3NvdXJjZT1ndW10cmVl&jid=1627310&xid=1125881939
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Introduction
A medical device company situated in Pretoria East is seeking to employ an Audiologist with 2 - 5 years experience within a similar role to become part of their team.
Job purpose
Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care.Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.
Requirements
Minimum education (essential): B. Communication Pathology in AudiologyMinimum education (desirable): M. Communication Pathology in AudiologyMinimum applicable experience (years): 2 - 5 years
Required nature of experience:
Sale and fitment of hearing aidsTroubleshooting regarding hearing aid client experienceFine tuning of hearing aid settingsCustomer relations and relationship managementTechnical support (hearing aids and apps connected to hearing aids)Administration and client record managementWorking within a digital environment
Skills and Knowledge
Telephonic sales experience and high conversion ratesExcellent English skillsConflict managementExcellent communication ability and oratorship
The following experience would be advantageous:
Working in a call centre or in salesCRM system (Salesforce in particular) experienceEase of use with video callingCold Calling experience
Other:
Working hours from 15:00 - 02:00Working shifts, four working days on, one working day offMonday to Friday
Salary:
Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MTAyMTYwNzQ/c291cmNlPWd1bXRyZWU=&jid=1315883&xid=510216074
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Internal Sales Representative
INTRODUCTION
An underwriting management company in Pretoria is seeking an analytical and energetic Sales Representative with at least two to four years of experience in the insurance industry.
QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):
National Senior CertificateRE 5
Minimum applicable experience (years):
2 - 4 years of experience
Skills and knowledge (essential):
MS Excel (Intermediate)MS Outlook (Excellent email étiquette)Cold Calling
Other:
Own transportWorking hours 08h00 – 16h30
Skills and knowledge (desirable):
Experience with telesales and online salesInsurance backgroundCustomer relations backgroundStrong administration skillsExperience with social mediaMultilingual
Key Performance Areas
Contributing to and driving sales by effectively calling clients.Achieving sales targets and converting outbound leads.Ensuring your product knowledge is passed on to clients.Responsible for processing all correct information onto final sales.Adhering to sales team standards checklist skills.Possess exemplary customer service skillsData capturingManaging junior sales representatives
REMUNERATION
Market-related (Extensive commission structure)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzYxNzU1NDUwP3NvdXJjZT1ndW10cmVl&jid=1319957&xid=2761755450
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PRODUCT AND SUPPORT EXPERT
INTRODUCTION
A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.
JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Customer Satisfaction Certificate
Minimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
Customer relations and relationship managementTelephonic and email supportVideo calling experience (advantageous)Contact centre experienceTelephonic sales experience and high conversion rates (advantageous)Technical support experienceAdministration and record managementWorking in a digital environment
Skills and Knowledge (essential):
CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management
Other:
Working hours: 16h00 - 03h00Working shifts, four shifts a week (Monday to Saturday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time
COMPETENCIES
Essential Competencies:
Establishing RapportInteracting with PeopleValuing IndividualsUnderstanding PeopleConvincing PeopleArticulating InformationShowing ComposureResolving ConflictExamining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing Procedures
Important Competencies:
Upholding StandardsGenerating IdeasInviting Feedbackhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid=377524&xid=3036387656
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
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Sales Executive
Introduction
A medtech company specialising in hearing aid software is seeking a Sales Executive with at least 3 years’ experience in B2B sales in the software sector to join their team.
Job purpose:
Responsible to generate leads and sales, manage and maintain the customers and increase revenue from existing customers as well as providing ongoing operational support to sales team.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Relevant Diploma or Certificate
Minimum applicable experience (years):
3 - 5 years
Required nature of experience:
FirmwareSoftwareSalesCold CallingWorking within a digital environmentDigital technology
Skills and Knowledge (essential):
Working on/with Windows or IOSIT SystemsManaging ClientsCRM systemPresentation skillsSlack
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Revenue Generation and Sales 50%
Generate new business and new accounts against targets.Upsell and cross-sell on existing business.Source and sign new clients nationally and internationally.Convert sales leads within reasonable time and in line with sales targets.Work within pricing guidelines provided by Marketing.Prepare and control budgets / forecast / sales pipeline.Prepare an appropriate sales approach for different audiences, including presentations and discussions.Prepare quotes and invoices on time and accurately.Prepare proposals and presentations on time and accurately.Monitor the conversion process with adequate communication and feedback to potential clients.Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.Attend conferences and events to source new business.
Client Relationship Management 25%
Conduct regular customer check-in’s to maintain good relationships.Manage customer expectations.Monitor after sales services and support.Ensure appropriate handover to relevant stakeholders after successful sale.Act as product specialist on relevant products,Provide training on various products and procedures for current clients.Develop an understanding of customer requirements.Communicate proactively and efficiently with customers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzYwNjExMDc/c291cmNlPWd1bXRyZWU=&jid=1416670&xid=636061107
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CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTIONA medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the salesprocess/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):• Relevant degree in AudiologyMinimum education (desirable):• Masters degree in AudiologyMinimum applicable experience (years):• 5 yearsRequired nature of experience:• Training content generation• Training facilitation• Audiological research• Hearing Aid troubleshooting• Hearing Aid fitting• Customer interaction• Experience in a corporate environment
Skills and Knowledge (essential):• Quality control - analysis and interpretation of calls• Customer relationship management system• Sales processes• Coaching
Other:Working hours:• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIESEssential Competencies:• Examining Information• Documenting Facts• Developing Expertise• Articulating Information• Team Working• Checking Things• Producing Output• Taking Action
Important Competencies:• Providing Insights• Establishing Rapport• Making Decisions• Conveying Self-Confidence• Showing Composure• Thinking Positively• Resolving Conflict• Inviting Feedback• Meeting Timescales• Following Procedures• Managing Tasks• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVESTeam Support 20%
Assist with active monitoring and reporting of performance of team membersMonitor and enforce correct use of internal systems.Monitor and enforce HIPAA and POPIA Privacy Requirements.Assist with relevant HR related processes (ie onboarding, performance management etc.)Assist with enhancing and encouraging a culture of excellent client service.Assist with cultivating and maintaining a healthy and effective team culture.
Training and Content Development 60%
Develop an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODEyMzU4NTk/c291cmNlPWd1bXRyZWU=&jid=1315882&xid=581235859
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in IT Technical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
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Provide support and maintain VOIP infrastructure• Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)• Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.• Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.• Install, support, and maintain Cisco VOIP infrastructure.• Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.• Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)• Provide support to end-users for Cisco handsets and Real Connect soft phones. • Provide IP Telephony troubleshooting of the company’s telephony system (Cisco).• Configure and support Polycom and Cisco teleconferencing systems.• Support and maintain billing system (voice engine) and assist users with telephone billing queries. • Monitor recording of calls on Cisco handsets and Real Connect system.• Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.• Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.• Conduct weekly Cisco IP telephony and Real Connect system back-ups.
Configure, troubleshoot, and monitor LAN/WAN infrastructure• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.• Configure, support, and maintain Cisco switches on the LAN.• Assist with setting up of cross-connects. • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.• Manage and update the network monitoring system with all the network devices.• Create and update architectural diagrams for the company’s IPT system.• Perform traffic analysis on switch trunk interfaces.• Cisco switches configuration files backups when changes occur.
Liaise and correspond with 3rd party suppliers• Apply for services with all our external providers (network links, telephony system etc.)• Obtain quotations from suppliers and assist with the procurement process.• Ordering of Cisco handsets and switches.• Conduct proof of concepts when required.• Report and follow up on faulty network links and telephony system issues with the relevant ven...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDcxNzkyNTM3P3NvdXJjZT1ndW10cmVl&jid=1619511&xid=1471792537
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Our client is seeking to employ a Registered Nurse to work in the Pretoria and surrounds area.
The Nurse will provide primary healthcare to the elderly at home.
Minimum requirements:
Must be registered with SANC as a Registered NurseMust have 2 to 3 years relevant experience (Primary healthcare and care for the aged).Must have valid drivers license, company vehicle will be providedMust be willing to drive around Gauteng as the Nurse will be visiting patients in their homesWorking hours Monday to Friday and on call to assist Care Workers when needed.The candidate must be fluent in English an Afrikaans
Perks
Cell phone allowanceCompany vehicle
To apply for this opportunity please contact Colleen on 0110261907 or email a detailed CV to ( colleen @ LetsLink . co . za )
Job Types: Full-time, Permanent
Salary: Negotiable
Please view our website: www letslink .co .za
https://www.ditto.jobs/job/gumtree/3086306522?source=gumtree
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Main Purpose of Role:
Responsible for organizing, planning, reporting and administrating of all games, monitoring normalisation engine ratios along with other Enterprise Managers and monitors the number of Spendable Points in the economy together with managing the relationship with procurement, payroll and all relevant internal stake holders. Conduct quality assurance assessments to ensure product quality and achieving set KPIs together with productivity levels
Required Minimum Education / Training:
Bachelor’s degree in Information Technology, Information Systems or Statistics
Required Minimum Work Experience:
3-5 years’ extensive knowledge in Gamification or similar incentive/reward propositions.Noble gamification will be an added advantage.2-3 years’ experience in a rewards and recognition programs and call centre incentive models.Strong understanding and interpretive experience in data analytics (i.e. a Data Science background)
Technical and Behavioural Competencies Required:
Computer proficientAdvanced excel skillsIntermediate data analytic skillsAdvanced report writing skillsExcellent Communication skills Interpersonal skillsThe ability to plan, organise work and meet deadlinesTeamworking skillsWritten and verbal communication skillsCreative skillsProblem-solving skillsAccuracy and attention to detail
Key Performance Areas:
Assists in organising, planning and facilitating gaming events.Assists in creating, planning and implementing innovative games.Develops and enforces systems, rules, procedures, and productivity standards for all gaming events.Coordinates with different teams to achieve milestones within deadlines in terms of the design of new games, updates and/or enhancements.Proposes innovative strategies that align with the goals and objectives of the various departments/teams.Defines objectives, identifies and evaluates trends and options and chooses a course of action.Monitors agents and supervisors progress towards goals.Sets Redemption Events; Raffle, Auction, e-Gift Card store, aligned with workforce management.Manages procurement processes to ensure that rewards are procured for the different reward levels for all stakeholders.Manages all reward pay-outs facilitated through payroll timeously for all qualifying stakeholders.
Quality Assurance and Query Support:
Conducts quality assurance assessments of game products to ensure product quality and seamless services.Leads investigations on all relevant system issues.Analyses feedback and suggestions from all sta...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjEwMzc5MDkyP3NvdXJjZT1ndW10cmVl&jid=1175710&xid=3610379092
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Job Description/Duties:
· Greet clients as soon as they arrive and connect them with the appropriate party.
· Answer the phone in a timely manner and direct calls to the correct department.
· Take and pass detailed messages to all parties.
· Create and manage both digital and hardcopy filing for the Company.
· Copy, file and maintain paper or electronic documents and records.
· Keep stock of and order Stationery and General office stock.
· Assisting all the teams with Adhoc administration task.
· Assisting the Managing Director with Adhoc tasks.
Experience:
· General Office experience (Excel, Word, PowerPoint, Outlook, Internet)
· Minimum 2 years working experience in similar role. (advantage)
Key Attributes Required:
· Excellent verbal and written communication skills
· Possess planning and time management ability
· Cope under pressure
· A positive attitude and strong work ethic
· Customer Service orientated
· Professional
· Adaptable
· Accuracy and Attention to Details
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDYyMzIzMzk0P3NvdXJjZT1ndW10cmVl&jid=1308382&xid=3062323394
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