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Junior Gamemaster/Administrator, Data Analyst, BI
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2 years ago2794 views
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General Details
Location:
Advertised By:Agency
Company Name:Diphetogo Consulting Pty Ltd
Job Type:Full-Time
Description
Main Purpose of Role:
Responsible for organizing, planning, reporting and administrating of all games, monitoring normalisation engine ratios along with other Enterprise Managers and monitors the number of Spendable Points in the economy together with managing the relationship with procurement, payroll and all relevant internal stake holders. Conduct quality assurance assessments to ensure product quality and achieving set KPIs together with productivity levels
Required Minimum Education / Training:
Bachelor’s degree in Information Technology, Information Systems or Statistics
Required Minimum Work Experience:
- 3-5 years’ extensive knowledge in Gamification or similar incentive/reward propositions.
- Noble gamification will be an added advantage.
- 2-3 years’ experience in a rewards and recognition programs and call centre incentive models.
- Strong understanding and interpretive experience in data analytics (i.e. a Data Science background)
Technical and Behavioural Competencies Required:
- Computer proficient
- Advanced excel skills
- Intermediate data analytic skills
- Advanced report writing skills
- Excellent Communication skills
- Interpersonal skills
- The ability to plan, organise work and meet deadlines
- Teamworking skills
- Written and verbal communication skills
- Creative skills
- Problem-solving skills
- Accuracy and attention to detail
Key Performance Areas:
- Assists in organising, planning and facilitating gaming events.
- Assists in creating, planning and implementing innovative games.
- Develops and enforces systems, rules, procedures, and productivity standards for all gaming events.
- Coordinates with different teams to achieve milestones within deadlines in terms of the design of new games, updates and/or enhancements.
- Proposes innovative strategies that align with the goals and objectives of the various departments/teams.
- Defines objectives, identifies and evaluates trends and options and chooses a course of action.
- Monitors agents and supervisors progress towards goals.
- Sets Redemption Events; Raffle, Auction, e-Gift Card store, aligned with workforce management.
- Manages procurement processes to ensure that rewards are procured for the different reward levels for all stakeholders.
- Manages all reward pay-outs facilitated through payroll timeously for all qualifying stakeholders.
Quality Assurance and Query Support:
- Conducts quality assurance assessments of game products to ensure product quality and seamless services.
- Leads investigations on all relevant system issues.
- Analyses feedback and suggestions from all sta...
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Id Subtitle 1064687115
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Diphetogo Consulting Pty Ltd
Selling for 2+ years
Total Ads42
Active Ads42
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
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* Matric
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* Contact property owners who are
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or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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