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Key Performance Indicators (KPIs)Training completion & certification ratesPost-training performance improvementQA scores & calibration accuracyReduction in repeat errorsImprovement in behaviours/soft skillsAgent performance uplift after coachingQualifications & RequirementsEducationBachelors degree in business, Education, Communications, HRM/HRD or related field (preferred).Experience25 years in BPO (Customer Service, Sales, or Technical Support).13 years in Training, Coaching, or QA role.Experience in handling voice and/or non-voice accounts.Skills & CompetenciesStrong facilitation and presentation skills.Excellent verbal and written communication.Coaching and mentoring ability.Analytical and data interpretation skills.Knowledge of adult learning principles.Familiarity with QA tools and LMS platforms.Proficiency in MS Office.Strong organisational and time management skills.Behavioural CompetenciesDetail-orientedResults-drivenAdaptable and flexibleStrong stakeholder managementHigh integrity and professionalismContinuous improvement mindsetWork EnvironmentHybrid or onsite depending on business needs.Fast-paced BPO operational setting.
https://www.jobplacements.com/Jobs/L/Learning-Academy-Trainer-1263441-Job-Search-02-17-2026-10-15-02-AM.asp?sid=gumtree
24d
Job Placements
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Key ResponsibilitiesProvide administrative and operational support to senior leadership and the wider teamManage and optimise daily administrative functions, including scheduling, filing, calendar management, and meeting coordinationWelcome and assist visitors in a professional and friendly mannerHandle general office administration, including emails, calls, document management, mail, and data capturingCoordinate travel arrangements and prepare presentation materials, meeting rooms, and related logisticsManage office supplies and ensure availability of essential resourcesMaintain and troubleshoot office equipment where requiredIdentify and implement process improvements to enhance productivity, accuracy, and efficiency while managing costsSupport tender documentation processes, including preparation, compilation, and certification through SAPS liaison (Commissioner of Oaths)Minimum RequirementsMatric (Grade 12) essential; additional qualifications or certifications advantageousMinimum 3 years experience in a fast-paced administrative environment (experience within technology or financial services advantageous)Working knowledge of basic bookkeeping principles or accounting software beneficialValid drivers licence and own reliable transport essentialProficient in using standard office technology (computers, printers, scanners, telephony systems)Strong written and verbal communication skillsAbility to manage multiple priorities and meet tight deadlinesProfessional, well-presented, and confident in dealing with internal and external stakeholdersExperience with tender processes and document certification advantageousAdditional InformationWorking hours: 08:00 17:00 (overtime may be required during peak periods)Office-based role in Century City, supporting real-time collaboration and operational efficiencyThis opportunity offers exposure to a high-growth fintech environment and the chance to play a pivotal role in supporting a business on an exciting expansion journey.
https://www.jobplacements.com/Jobs/B/Branch-Administrator-1263029-Job-Search-02-16-2026-22-00-30-PM.asp?sid=gumtree
24d
Job Placements
1
ReceptionEnsuring a professional and welcoming front office reception experience.Answering all switchboard in a professional manner, transferring calls and taking and communicating messages.Handling candidate registrations, queries and complaints from clients and candidates (both telephonic and walk-in) under supervision of Branch Manager and / or General Manager.RecruitmentTo abide by the MASA DNA values which is the formula for success.Sourcing temporary candidates according to the Company Recruitment and Vetting Procedure ensure suitable qualified candidates available for assignment on short notice.Maintain active database of pool of candidates available for various positions.Place adverts on the various websites and newspapers if required.Meet and interview candidates in order to process, verify, and maintain documentation relating to employment history and skills, certificates obtained and personal particulars etc.Screening and processing of candidates applications in order to evaluate qualifications or eligibility of applicants according to the Company Vetting Procedure.Ensure candidates have completed all registration forms and brought all necessary documentation and update the database.Brief Assignees/Candidates so that they are ready to go out on assignments when the need arises.Conduct candidate reference checks and criminal record checks.Type CVs as requiredProvide exceptional service to clients and high caliber staff.Keep assignee files updated with relevant documentation.Prepare and submit Take-on Documentation to Payroll AdministrationResponsible for all general office administration for the branch.To provide operational support to the sales and operations team to enable them to deliver on service level agreements and to secure new business.Co-ordinate with Operations team to ensure PPE AODs are signed and returned to office timeously for onward submission to Head Office.Ensure adequate supply of office stock maintain and complete purchase requisition for Branch Manager to authorise prior to order of any stockConduct regular stock stakes of suppliesPrinting and completing master agreements and assignment confirmations as required.Printing attendance registers and timesheets.Timesheet capture as and when required.Sending emails faxes and scan documents as required.File away invoices, general correspondence etc.Liaising with Head Office when needed.Assist with resolving pay queries as required.Booking of the boardroom -ensure there is no double booking.Compile and update weekly and monthly reports in Microsoft Excel and perform typing in Microsoft Word as required on regular b
https://www.jobplacements.com/Jobs/R/Receptionist-YES-Intern-1262832-Job-Search-02-16-2026-04-33-43-AM.asp?sid=gumtree
25d
Job Placements
1
Responsibilities:Customer Management and Retention: Develop and maintain strong relationships with existing clients, understanding their business objectives and ensuring exceptional customer satisfaction to drive retention.Revenue Growth: actively prospecting within assigned clients, identifying opportunities, and passing to the sales team to convert leads into successful sales.Value Demonstration: Conduct comprehensive needs assessments for clients, understanding their pain points and tailoring solutions to address their specific requirements. Provide consistent understanding to clients of the value they derive from their investment in iVvy.Product Knowledge: Stay up to date with our product offerings, features, and competitive advantages to effectively present and position our solutions to clients.Negotiation and Closing: Skilfully negotiate contract terms and close renewal deals with clients, ensuring mutual agreement on pricing, deliverables, and timelines.Marketing: Support the marketing team through gaining customer reviews/testimonials on various platforms and fostering relationships with existing clients to have customers ready to provide references, recommendations, case studies and to participate in client councils as appropriate.Client Support & Consulting: Provide exceptional customer support, promptly addressing any escalations, enquiries or concerns by engaging the appropriate internal team to address, whilst continuing to own the relationship. This includes managing the frequency and depth of engagement with clients based on pre-agreed expectations, providing consulting and/or training support to those clients.Data Management: Regularly update and maintain accurate records, reports, and forecasts within HubSpot (and other areas as appropriate), providing insights on performance, customer health plus other key lead and lag indicators.Market Research: Stay informed about industry trends, competitors, and market conditions to identify potential opportunities and stay ahead of market changes.Education & Experience: Bachelors degree in business administration, marketing, or a related field is preferred, but equivalent work experience will also be considered.Experience in the hospitality
https://www.jobplacements.com/Jobs/C/Customer-Success-Manager-1262308-Job-Search-02-13-2026-04-16-53-AM.asp?sid=gumtree
1mo
Job Placements
1
REQUIRED COMPETENCIESStrong leadership and classroom authorityExperience managing learnership or SETA-funded programmesKnowledge of South African Labour Law and Skills Development ActExcellent coaching and mentoring abilityHigh emotional intelligence and resilienceStrong administrative and reporting capabilityCommercial understanding of workforce planningQUALIFICATIONS & EXPERIENCEDegree/Diploma in HR, Education, Industrial Psychology or related field5+ years experience in learnership management, youth development, or training deliveryExperience within BPO or high-performance environment advantageousKnowledge of B-BBEE Skills Development requirements advantageous
https://www.jobplacements.com/Jobs/A/ACADEMY-MANAGER--WORK-READINESS--LEARNERSHIP-P-1262307-Job-Search-02-13-2026-04-16-53-AM.asp?sid=gumtree
1mo
Job Placements
1
REQUIREMENTS Matric2 3 years experience in similar role advantageousAccuracy and computer literacy essentialAbility to learn and willing to grow in their positionMust be deadline driven with a good turnaround time of getting work completedExceptionally well groomed and well-spoken in EnglishWorking hours are Monday Friday (8:30 until 17:00-) DUTIES Greet and welcome guests as soon as they arrive at the office (offer refreshments)Direct visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockGrocery orders for Staff kitchen and Maintenance TeamsUpdate calendars and schedule meetingsArrange travel and accommodations, and prepare vouchers for ManagementKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxingPA duties for Senior Management when neededAssist team with marketing and events when neededProcessing of Purchases Orders for all operational projects / tasksAssisting with Building & Apartment Checklists, Check Ins and Consumable orders Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.jobplacements.com/Jobs/R/Receptionist-Office-Administration--Foreshore-1200932-Job-Search-07-07-2025-10-33-16-AM.asp?sid=gumtree
8mo
Job Placements
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