IT Support Technician

Job & Role Description:

We are looking for IT Support Technicians who are confident providing first- and second-line support, resolving hardware and software issues, and ensuring smooth IT operations across various environments. These roles offer exposure to diverse technologies and the opportunity to work in fast-paced, professional settings where high-quality support is essential.

Key Responsibilities:

• Provide first-line and second-line IT support across multiple branches or user groups.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
• Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.
• Install, configure, and maintain IT equipment and peripherals.
• Monitor system performance and troubleshoot network and connectivity issues.
• Assist with user account creation, access control, and system configurations.

Job Experience and Skills Required:

Education:

• Matric (Grade 12)
• Diploma / Degree in Information Technology

Experience:

• 3+ years experience in IT Support
• Experience with Microsoft Server environments
• Networking experience (LAN/WAN, routers, switches, firewalls)
• Exposure to cloud technologies (Microsoft 365, Azure)
• Knowledge of backup solutions and cybersecurity best practices

Apply now!