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The Monitoring Agent is responsible for the real-time monitoring of network and system activity, swiftly responding to alerts from monitoring tools, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against service incidents, this role requires effective communication with affected teams and stakeholders to ensure minimal downtime and maintain an exceptional customer experience at every stage. In addition, the Monitoring Agent is responsible for monitoring SLA clients to ensure service commitments are met, as well as conducting general monitoring of all client equipment to identify and escalate potential issues before they affect service delivery.Key Responsibility Areas:Real-Time Monitoring and Alert Response:Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions and triggers.Assess the severity and customer impact of incoming alerts.Initiate documented troubleshooting steps to resolve issues and independently where possible. Log all network incidents clearly and accurately in the ticketing system. Conduct basic troubleshooting to see if connectivity can be restored, before escalating to relevant teams.Incident Communication and Escalation Management:Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).Follow established escalation procedures, engaging higher-level support teams when necessary.Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.Customer Impact and SLA Management:Assess and clearly document customer impacts associated with network alerts and incidents.Prioritise incidents based on the level of customer impact and urgency.Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.Continuous Learning and Improvement:Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.Identify opportunities for process improvements, system enhancements, and monitoring optimisations. Actively participate in training and knowledge-sharing initiatives within the surveillance team.Key Outputs:Accurate Incident Logs.Proactive Incident Communication.Adherence to SLAs.The successful candidate must have the following experience/skills and competencies:Experience: Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous. Experience with ticketing systems in a team-based support environment beneficial. Technical Competencies: Basic underst
https://www.jobplacements.com/Jobs/N/Network-Monitoring-Agent-1265676-Job-Search-02-26-2026-00-00-00-AM.asp?sid=gumtree
18d
Job Placements
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AUTOMATION TECHNICIAN AUTOMATION LEAD Our client, an industrial automation and robotics company, is seeking an experienced Automation Lead to manage and coordinate complex automation projects! Location: Pretoria Salary: R35,000 - R45,000 Working Hours: 8am - 5pm, Monday to Friday (overtime sometimes required)What Youll Do: Plan and coordinate automation projects from initiation to commissioning Lead teams of automation technicians, programmers, and site staff Execute PLC programming (Siemens/Beckhoff preferred) Robot programming, calibration, and integration (KUKA/ABB/FANUC/Yaskawa) HMI development and SCADA configuration Track progress against schedules, budgets, and risk registers Troubleshoot software, robotics, and communication faults Conduct FAT, SAT, commissioning tests, and final handover checks Essential Experience: Proven PLC programming and robot programming experience Automotive sector experience preferred Minimum 3 years experience: Kuka Robots, Beckhoff and Siemens PLCs Leadership experience managing technical teamsRequired Qualifications: Degree or National Diploma in Electrical Engineering, Mechatronic Engineering, or Industrial AutomationOR Applicable trade certificate (Electrical, Millwright, or Mechatronic) Key Responsibilities:Project Management: Define project scope, milestones, and delivery timelines Conduct regular progress meetings and status updates Manage resources and risk registers Technical Delivery: Manage daily PLC & Robot backups Interpret control system architectures and network layouts Collaborate with engineering for program updates and reworks Provide mentorship to junior technicians Essential Skills: MS Windows, MS Outlook, MS Excel, MS Project AutoCAD experience advantageous Strong task allocation and quality monitoring abilities Excellent management and communication skills Valid drivers license and own transportation
https://www.jobplacements.com/Jobs/A/Automation-Technician-Project-Lead-1265396-Job-Search-2-24-2026-4-33-16-AM.asp?sid=gumtree
20d
Job Placements
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AUTOMATION TECHNICIAN - SOFTWARE Our client, an industrial automation and robotics company, is seeking an experienced Automation Technician with a software focus specializing in automation integration systems! Location: Pretoria Salary: R25,000 - R45,000 (depending on experience) Working Hours: 8am - 5pm, Monday to Friday (overtime sometimes required) Training: Yes, training will be provided Start Date: As soon as possibleEssential Qualifications: Degree or National Diploma in Electrical Engineering, Mechatronic Engineering, or Industrial AutomationOR Applicable trade certificate (Electrical, Millwright, or Mechatronic) Valid drivers license and own transportEssential Experience: Proven PLC programming and robot programming experience Automotive sector experience preferred Kuka Robots - 3 YEARS MINIMUM (practical experience, not just certification) Beckhoff and Siemens PLCs experience highly advantageousTechnical Skills: Proficiency in various programming languages Strong fault-finding and problem-solving abilities Knowledge of mechanical and electrical installation processes Able to read and understand electrical drawings MS Windows, MS Outlook, MS Excel, MS Project AutoCAD experience advantageousKey Responsibilities: Collaborate with installation teams to ensure project success Create and maintain project documentation and reports Program and troubleshoot PLCs and robotic systems Conduct fault-finding and debugging on automation systems Assist with mechanical and electrical installations Provide guidance, training, and support to junior staff Integrate vari
https://www.jobplacements.com/Jobs/A/Automation-Technician-Software-1265410-Job-Search-2-24-2026-5-56-11-AM.asp?sid=gumtree
20d
Job Placements
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