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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-02-13-2026-04-01-30-AM.asp?sid=gumtree
2d
Job Placements
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Requirements:Bachelors degree in Computer Science, Information Systems, Data Science, or a related fieldRelevant certifications (e.g., Microsoft Certified: Azure Data Engineer, Power BI Data Analyst) are highly desirableMinimum 5 years experience in BI development, with at least 3 years in end-to-end roles covering ETL, reporting, and stakeholder managementDemonstrated success in delivering BI projects from inception to productionRelevant experience in industries like finance, retail, or healthcare (advantageous)Proficiency in SQL (T-SQL or similar) for querying, joins, aggregations, and performance tuningExperience with ETL tools such as SSIS, Azure Data Factory, or Talend.Strong knowledge of reporting tools like Power BI (DAX, data modeling, gateways) and SSRS (parameterized reports, deployments)Familiarity with data warehousing concepts, including dimensional modeling, OLAP, and big data technologies (e.g., Azure, AWS, or Snowflake).Basic scripting knowledge (e.g., Python or PowerShell) for automation is a plusProven ability to manage senior stakeholders, with excellent communication and presentation skillsExperience in requirement gathering techniques (e.g., JAD sessions, use cases)
https://www.jobplacements.com/Jobs/B/BI-Developer-1262235-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
2d
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An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Please note the formal education and experience required. Your:Formal Education:Relevant degree or diplomaMicrosoft 365 Fundamentals (MS900)Microsoft Azure Fundamentals (AZ900)ITIL V3/4Experience:Minimum of 2 years experience in a support roleExperience working in Microsoft 365 EnvironmentExperience working in Microsoft Azure EnvironmentCritical Competencies:Strong customer service acumenStrong technical knowledge (Microsoft 365, networking, server maintenance)will enable you to do the following duties:SupportProvide desktop and end user support to all users.Implement instructions or requests in line with company proceduresSupport implementation of projects in line with company proceduresContinuously update information in the assigned ticketing systemCreate and continuously update site documentationFault tracking and reportingRegular feedback to internal stakeholders and line managerEducate employees regarding IT matters and Group policies, processes and standardsProcessesFacilitate support function in line with support and ticketing processImplement support in line with agreed service levelsEducate employees about and enforce support and ticketing processEffectively communicate during the fault resolution processTechnologyIdentify any shortcomings and opportunities to improve infrastructureIdentify and communicate any recurring problemsMonitor technological infrastructure (networks and computer systems)Full working knowledge of Microsoft 365.
https://www.jobplacements.com/Jobs/I/IT-SUPPORT-TECHNICIAN-1262188-Job-Search-2-13-2026-4-44-36-AM.asp?sid=gumtree
2d
Job Placements
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Skep oortuigende en insiggewende verslae en kontroleskerm deur Power BI te gebruik om bevindings aan belanghebbendes te kommunikeer;Stel statistiese data van die Finansiële- en Kleinhandelseenhede saam en versprei dit gereeld aan relevante belanghebbendes;Ontleed verkope- en bemarkingsdata om neigings, patrone en optimaliseringsgeleenthede te identifiseer;Doen navorsing oor bedryfstandaarde en verseker dat korrekte maatstawwe as meetstandaarde gebruik word;Trek data uit en transformeer dit vanaf verskeie bronne, insluitend MySQL-, MS SQL- en PostgreSQL-databasisse;Suiwer en verwerk data vooraf om akkuraatheid en konsekwentheid te verseker;Help met databasis administrasie, insluitend werkverrigting-optimalisering en sekuriteit;Werk saam met die IT-span om die integriteit en beskikbaarheid van data te verseker;Werk aan data-ingenieurstake, soos datapypleidingontwikkeling en ETLprosesse(Extract, Transform, Load);Optimaliseer dataopberging en -herwinning vir doeltreffendheid;Samewerking met multidissiplinêre spanne, insluitend Verkope, Bemarking en IT, om data-vereistes in te samel en data-gedrewe insigte te verskaf;Vaardighede, Kwalifikasies en Algemene Vereistes:Minimum Graad 12 kwalifikasie;Relevante tersiêre kwalifikasie met fokus op Besigheid / Finansies / Rekeningkunde / Ekonomie of 3 jaar werkservaring in die Krediet- / Bank- / Finansiële bedryf sal as vereiste dien;En of 3 jaar werkservaring in VVPB-kleinhandel/FMCG bedryf. Begrip van data-ontledingskonsepte sal as vereiste dien;Data-ontledings sertifikaat of bewese 3 jaar werkservaring in data-analise en visualisering in die Krediet- / Bank- / Finansiële bedryf sal as vereiste dien; of data analise en visualisering in VVPB (kleinhandel/FMCG bedryf. Sterk rekenaarvaardigheid en bevoegdheid in MS Office;Sterk kundigheid in Power BI / Tableau of ander data-visualiseringsinstrumente sal as vereiste dien;Ervaring met SQL en databasisse soos MySQL, MS SQL en PostgreSQL sal voordelig wees;Kennis van data-ingenieurskonsepte en -nutsmiddels sal voordelig wees;Kennis van Python sal voordelig wees;Uitstekende analitiese en probleemoplossingsvaardighede sal as vereiste dien;Sterk kommunikasievaardighede om komplekse data-bevindings aan nietegniese belanghebbendes oor te dra;Uitstekende kommunikasie- en interpersoonlike vaardighede;Detailgeoriënteerd, met die vermoë om onafhanklik te werk en veelvuldige take gelyktydig te bestuur;n Proaktiewe houding t
https://www.jobplacements.com/Jobs/D/Data-Analis-Finansiele-Dienste-en-Handel-1262008-Job-Search-02-12-2026-10-04-42-AM.asp?sid=gumtree
3d
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Roles and ResponsibilitiesToll & Helpdesk TechnicianLocation: Hatfield, PretoriaType: Full-timeSalary: Market-related, depending on qualifications and experience Our client is seeking a technically strong Toll & Helpdesk Technician to provide second-level support across Oracle systems, Linux environments, networking infrastructure, and tolling systems. The role involves system monitoring, troubleshooting, hardware/software support, and resolving issues across remote toll plaza sites. You will work closely with internal teams, technicians, and suppliers to ensure system stability, data integrity, network uptime, and end-user support. Minimum Requirements:MatricOwn reliable vehicle + Valid Drivers LicenceDiploma in Information Technology / IT Management (advantageous)Oracle background / experienceDatabase experienceLinux experience (RedHat, Debian or similar)Networking experienceA+ and N+ qualification or equivalent experienceMS Word & Excel proficiencyExcellent English communication, writing, and documentation skillsStrong problem-solving and troubleshooting abilitiesExperience with SAN/server hardware (advantageous)SQL knowledge or qualification (advantageous)Previous toll system experience (advantageous) Key Responsibilities:Maintain PCI compliance across toll systemsProvide 2nd-level support for Linux and Oracle systemsMonitor system performance daily, weekly, and monthlyTroubleshoot Linux-based systems and perform recovery where neededTroubleshoot and replace faulty networking equipmentMaintain communication infrastructure across remote sitesWork closely with TCH Technicians to resolve plaza and lane issuesLoad and collect raw data from remote sites (when required)Log, track, and resolve IT issues via the HelpdeskLiaise with overseas suppliers and network support contractorsPerform preventative maintenance on systemsMaintain and control data centre operationsEnsure uptime of servers and workstationsDocument problems and solutions for future referenceMaintain and manage toll system hardware and software inventorySubmit monthly reportsSupport end users onsite and remotelyWork shifts, including weekends and public holidays Please note: Only shortlisted candidates will be contactedEmployment DetailsEmployment Type:Permanent EmploymentIndustry:Technology CompaniesWork space preference:Work OnsiteIdeal work province:GautengIdeal work city:PretoriaSalary bracket:R 0 - 41000Drivers License:CODE B (Car)Own car needed:Yes
https://www.jobplacements.com/Jobs/T/Toll-and-Helpdesk-Technician-1261349-Job-Search-02-11-2026-04-07-47-AM.asp?sid=gumtree
4d
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