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Results for remote customer service in "remote customer service" in Jobs in Western Cape in Western Cape
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
8mo
Executive Placements
1
Lead Gen / Sales agent wanted ( fully remote ).
No experience required.
Simple digital service offering based system.
We are looking for individuals who would like to work from home ... Selling a very unique well needed service to our large database of leads available who are already in the market or business line and would require out service to create a hands free new approach for our customers to be .
Your commission on a service purchased would be 50% of the service price ..
You will not be waiting till the end of the month to get paid you will get paid every 3 days .. in a tricycle payroll ..
You will only need to make between 5 and 6 sales a month.
No need for cv's
contact me on
WhatsApp : 0664527258
4d
1
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Job DescriptionProvide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.Location: Century City, Cape TownKey ResponsibilitiesLog service calls and manage engineer schedules for SLA customers.Oversee print fleet monitoring software, including reporting and device management.Assist with installations, job card tracking, and ticket closures.Manage warranty claims, quotes, and invoicing for service calls and consumables.Monitor consumable levels and coordinate ordering and pricing comparisons.Support CPC and SLA billing, escalations, and contract administration.Provide remote and onsite technical customer support when required.Assist with forecasting and supply management.Requirements & ExperienceValid drivers license (own vehicle preferred).Experience in IT support or technical coordination.Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).Knowledge of managed print services environment is advantageous.Excellent organising, scheduling, and time management skills.Ability to work accurately under pressure.Strong problem-solving mindset and reliability.Additional NotesCandidate may be required to travel to customer sites to resolve technical service calls.Experience with print fleet management systems will be beneficial. Application Process:
https://www.jobplacements.com/Jobs/T/Technical-Coordinator-Technician-1267996-Job-Search-3-3-2026-9-06-58-AM.asp?sid=gumtree
8h
Job Placements
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About the job We are looking for a reliable Sales Representative to join our remote operations team. In this role, you will handle written customer communication on digital platforms by following predefined guidelines and internal processes. The position is fully remote and integrated into a structured operational environment with clear expectations and performance standards. Key Responsibilities Handle written communication with customers through online systemsRespond to incoming messages in a timely, professional, and consistent mannerFollow predefined communication guidelines and internal workflowsMaintain accurate documentation and follow quality standardsWork independently while adhering to assigned schedules and processes Requirements Very good written and spoken English skillsStrong attention to detail and reliabilityAbility to follow structured guidelines and processesComfortable working independently in a remote environmentStable internet connection and basic technical skillsPrevious experience in customer support, sales, or digital services is an advantage but not required What We Offer Fully remote work from any locationFlexible scheduling options depending on availabilityStructured onboarding and clear documentationOngoing support and defined processesReliable and performance based compensationLong term collaboration opportunities within a stable operational structure
https://www.jobplacements.com/Jobs/S/Sales-Representative-1264396-Job-Search-2-20-2026-6-26-04-AM.asp?sid=gumtree
11d
Job Placements
1
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Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have the perfect opportunity.We are looking for enthusiastic individuals to join our dynamic and expanding Technical IT Services Division. You’ll become part of our new Cape Town based Technical Support Team, working with Service Desk engineers and consultants, supporting our customers, providing a first-class service, gaining vital knowledge, skills, and experience along the way.Responsibilities:The extent of your duties will include but are not limited to:Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Take ownership of customer issues to resolution providing technical support via telephone, email, and remote access.Provide in depth troubleshooting and resolution for hardware, software and network problems.Manage user accounts, Active Directory configuration and maintenance of IT systems and applications.Provide in depth understanding of products such as Intune, SharePoint and Microsoft 365Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA eventsFollow up with clients to ensure their IT systems are fully functional after troubleshootingEnsuring customer processes and documentation are kept up to dateExperience / skills required: Proven experience as a 1st or 2nd line engineer or similar roleExperience working in an IT support environment on a service deskExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple activities at any given timeHighly organised with excellent time management skills and attention to detailDesire to learn new products and technologiesCan-do attitudeIn depth knowledge of Microsoft Desktop Operating SystemsMicrosoft 365 / SharePoint / Intune Administration experienceServer Administrative Tools (Active Directory, Group Policy)Firewalls & SwitchesNetwork DevicesNetworking & VPN SystemsVirtualisation Technologies (VMWare / HyperV)Beneficial experience / skills: Microsoft Azure (Entra ID, Azure Virtual Desktop)Veeam BackupRemote Desktop TechnologiesMAC Operating SystemsThe following certifications would be beneficial:A diploma or degree in Information Technology, C
https://www.executiveplacements.com/Jobs/A/2nd-Line-Suppoort-Engineer-1265418-Job-Search-02-24-2026-03-00-29-AM.asp?sid=gumtree
8d
Executive Placements
1
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Key ResponsibilitiesLog service calls and manage engineer schedules for SLA customers.Oversee print fleet monitoring software, including reporting and device management.Assist with installations, job card tracking, and ticket closures.Manage warranty claims, quotes, and invoicing for service calls and consumables.Monitor consumable levels and coordinate ordering and pricing comparisons.Support CPC and SLA billing, escalations, and contract administration.Provide remote and onsite technical customer support when required.Assist with forecasting and supply management.Requirements & ExperienceValid drivers license (own vehicle preferred).Experience in IT support or technical coordination.Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).Knowledge of managed print services environment is advantageous.Excellent organising, scheduling, and time management skills.Ability to work accurately under pressure.Strong problem-solving mindset and reliability.Additional NotesCandidate may be required to travel to customer sites to resolve technical service calls.Experience with print fleet management systems will be beneficial.
https://www.jobplacements.com/Jobs/T/Technical-Coordinator-Technician-1268053-Job-Search-03-03-2026-10-04-57-AM.asp?sid=gumtree
8h
Job Placements
1
ENVIRONMENT:A vibrant IT Support company seeks a reliable and customer-focused 1st Line Desktop Support Technician Intern to join its Cape Town team. You will provide frontline IT support to clients, handling day-to-day technical issues and assisting users with hardware and software problems, and escalating more complex issues to the 2nd Line team when required. Applicants will need good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), basic Networking (Wi-Fi, LAN, printers, VPN) and strong troubleshooting and problem-solving skills. You will need to be available for after-hours support on a rotation basis. DUTIES:End-User Support -Provide 1st Line technical support for desktop, laptop, and peripheral issues.Assist users with Microsoft Windows, Microsoft 365, email, and basic application support.Troubleshoot common hardware and software problems.Set up and configure new user devices (PCs, laptops, printers, mobile devices). Incident & Ticket Management -Track and update support tickets accurately.Resolve issues within agreed service levels.Escalate complex or unresolved issues to 2nd Line support. Remote & Onsite Support -Provide remote support using approved tools.Travel to client sites when required for onsite support (travel expenses reimbursed). Customer Service -Deliver professional, friendly, and efficient support to all users.Communicate clearly with non-technical users.Maintain a high standard of service and professionalism. REQUIREMENTS:Good working knowledge of:Windows 10 / 11Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Basic networking (Wi-Fi, LAN, printers, VPN)Strong troubleshooting and problem-solving skills.Good communication and customer service skills.Willingness to learn and grow within the IT support environment.Availability for after-hours support on a rotation basis.
https://www.jobplacements.com/Jobs/A/1st-Line-Desktop-Support-Technician-Intern-CPT-Ons-1267733-Job-Search-03-03-2026-03-00-30-AM.asp?sid=gumtree
8h
Job Placements
1
Purpose of the RoleAttend to installation, repairs, servicing and training at Government and Private hospitals in theatreOn-site and remote product support of all products in the designated medical rangeDemo support of all products in the designated rangeInstallation, facilitation & support of all products in the designated range including technical support in operating theatre as and when requiredAfter-sales support of all products in the designated rangeDevelop sustainable relationships with existing customers and current non-customers in areaPrepare and submit weekly planners and reportsGive technical support in operating theatre when requiredOngoing training of surgeons, clinical engineers and theatre staffActivities should satisfy quantitative and qualitative objectives set out in annual sales and service plans for the territory Experience & Qualfications:Relevant Diploma or Degree 1 - 2 years experience as a Clinical Engineer / Field Service Engineer / Medical TechnicianPreference will be given to candidates with Capital equipment and Endoscopic Camera Systems Fluency in English a necessityBuild relationships with hospital groups and Clinical Engineers A high quality of communication, planning and time management skills requiredGood relationship building, networking, teaching, facilitating and feedback skillsValid code 08 drivers license & own vehicleTerritory is Western Cape and Eastern Cape.Able to work after hoursComputer literate with specific knowledge of the MS Office packageAbility work autonomously including to self-motivation, time management, and the capacity to complete tasks accurately without constant oversightPersonality:Ability to work under pressure, work to deadlines and use initiativeGood communication skillsTough resilient demeanorAssertive and confident with the ability to prioritizeCustomer and service orientatedHigh achievement driveEmotional resilienceStrategic thinker
https://www.jobplacements.com/Jobs/J/Jnr-Medical-Service-Engineer-Western-Cape-and-East-1267001-Job-Search-02-27-2026-16-18-04-PM.asp?sid=gumtree
4d
Job Placements
1
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The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong expertise in networking and routing, applying their knowledge to resolve problems efficiently and effectively. With a minimum of 3 years experience in a networking environment, the Business Support Specialist is expected to demonstrate advanced technical proficiency, excellent problem-solving skills, and the ability to work collaboratively with both customers and internal teams. Key Responsibility Areas:Provide advanced troubleshooting and resolution for complex technical issues.Support advanced customer setups, including networking and routing configurations.Strive for first time resolution of support tickets to improve customer experience and reduce repeat escalations. Act as an escalation point for frontline support teams, offering guidance and expertise. Collaborate with internal teams to identify, escalate, and resolve systemic issues. Document troubleshooting steps, solutions, and best practices for internal knowledge sharing.Contribute to process improvements that enhance support efficiency and service delivery. Fault Diagnosis and Troubleshooting. Remote support via Any Desk to customers. Ticket Management and Escalation. Customer Interaction and Communication. Call Handling and Triage.Timely Client Feedback. Communicate directly with VIP clients via WhatsApp, providing timely updates, personalized support, and proactive notifications for known issues. Identify recurring issues and l
https://www.executiveplacements.com/Jobs/I/IT-Business-Support-Specialist-1250815-Job-Search-02-25-2026-00-00-00-AM.asp?sid=gumtree
6d
Executive Placements
1
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Position Summary and Primary ObjectivesThe Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.The Junior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.Main Duties / Key AccountabilitiesAssist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.The position responsibility requires independent analyses, communication and problem solving.Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system.Works with vendor support contacts to resolve technical problems.Ensure Desktop computers interconnect seamlessly with diverse systems.Work with procurement staff to purchase hardware and software.Other Duties as required.Requirements:Qualifying Experience1-2 years experience with Windows 10, Windows 7/8 and MS Office 2003-2016.Experience supporting MacOSConfiguring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.Experience installing/uninstalling software, patches, updates on Desktops and Laptops.Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.Knowledge regarding, routers (logging into a router. basic configuration)Knowledge of anti-virus and virus removal.Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.Customer Service experience. Education and TrainingGrade 12A+N+MCITP/MCTS/MCSAOther IT related certifications may be presentedPersonal Attributes and Skills Required Ability to work without supervision.Good communication skillsShow Initiative.Ability to multi task.Good at problem solving.Customer Service / Customer relations.Ability to work in a team and support team members.Rise to the occasion when presented.Own car and valid drive
https://www.jobplacements.com/Jobs/J/Junior-Technical-Specialist-1265903-Job-Search-02-25-2026-04-00-43-AM.asp?sid=gumtree
6d
Job Placements
1
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ResourcerJoin a fast-paced Property Services recruitment team focused on speed, accuracy and reliable delivery.Remote/Hybrid, R21k - R28kAbout Our ClientOur client is operating within the Property Services division and specialising in blue-collar recruitment across the property and maintenance sector. They work in a high-demand market where speed, accuracy and reliability are essential.The Role: ResourcerAs a Resourcer within the Property Services team, you will identify, engage and qualify skilled trades operatives for temporary and permanent assignments. The role exists to ensure client requirements are filled quickly and to a high standard in a high-volume, fast-moving environment. You will work closely with consultants to maintain strong candidate pipelines, ensure compliance accuracy and support urgent live vacancies.Key ResponsibilitiesDemonstrate experience in recruitment or a fast-paced customer-facing or sales environmentSource candidates through job boards, databases, referrals and social mediaConduct candidate screening calls and interviewsVerify right-to-work documentation and complete compliance checksBuild and maintain an active candidate poolManage availability, bookings and ongoing candidate communicationReactivate lapsed candidates and expand the networkSupport consultants with urgent live vacancies and ensure speed and quality of shortlistsAbout YouExperience in recruitment or a fast-paced customer-facing or sales backgroundStrong organisational skillsConfidence on the phoneAbility to multitask under pressureResilience and a proactive mindsetAttention to detail, particularly regarding complianceProperty recruitment experience preferred
https://www.jobplacements.com/Jobs/R/Resourcer-1267219-Job-Search-3-2-2026-6-28-59-AM.asp?sid=gumtree
1d
Job Placements
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Executive Outreach Assistant (Part-Time | Remote – Cape Town)Performance-Based | Airtime ProvidedWe require a disciplined, confident female caller to conduct structured B2B outreach for OCF 2026 (CTICC). This is executive-level contractor engagement — not telesales.Minimum 20 completed calls per day (10:00–15:00).Own laptop + stable internet required.Payment per verified decision-maker contact.If you are not target-driven and professional, do not apply.Send CV to: info@ocf-forum.comWhatsApp: +27 64 701 0423Subject: OCF Outreach Application
9d
Parklands1
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The Company: Managed IT Services Provider Gain exposure to support, cloud, networking, and cybersecurity.Security-first approach Develop strong troubleshooting and best-practice IT skills.SME client base Work across diverse industries and environments.Growth-focused environment Build a solid foundation for career progression in IT.Key Responsibilities: Serve as the first point of contact for IT support (phone, email, and tickets).Provide guidance on IT policies and best practices.Deliver professional, customer-focused support.Troubleshoot hardware, software, and network issues.Escalate complex issues when necessary.Set up and configure user devices and peripherals.Perform routine system maintenance and updates.Support Microsoft 365, Windows, and basic networking (security-first).Accurately log and track tickets and resolutions.Ensure compliance with data security standards (POPIA & GDPR).Job Experience and Skills Required:Experience in a first-line IT support role.Strong knowledge of Windows, Microsoft 365, and Active Directory.Familiar with ticketing systems and remote support tools.Solid troubleshooting and problem-solving skills.Strong verbal and written communication.Able to work independently and in a team.Customer-focused and proactive.Committed to continuous learning.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, and Wi-Fi).Apply now!
https://www.jobplacements.com/Jobs/F/First-Line-IT-Technician-1266560-Job-Search-02-26-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
1
Reservations and FOH Assistant | Cederberg | Luxurious RetreatWe are seeking a dedicated RESERVATIONS AND FOH ASSISTANT to become part of the vibrant team at this tranquil retreat, nestled in the heart of the breathtaking Cederberg Mountains.As ideal candidate you will have:MatricAt least 2 Years’ experience from Luxury Retreat or upmarket Lodge environmentPrior experience in APEX for PMS and Pluspoint for POS systems, will be an advantageFully bilingual in English and AfrikaansMust be able to work in a remote locationFamiliarity with international standards in hospitality and guest services will be an advantageExceptional ability to handle guest queries, complaints and requests is criticalEnsuring accurate bookings, reservations and customer information is essentialDuties and ResponsibilitiesManage reception deskOperate switchboard - answer and transfer callsProvide customer support for call-in enquiriesProvide information on activities/restaurant/sight-seeingHandle administrative enquiriesInvoicing and shop salesDaily cash upsLiaise with walk in customers, suppliers and service providersManage all bookingsEnsure all guests have signed the online waiver prior to arrival.Welcome guests and provide introductory briefingHandle guest accounts/check-in & Check-outManage the Curio shop including - purchases, sales, stock and pricing.Place orders for products when requiredManage filing of paperwork pertaining to petty cash, invoicing, deliveries, receipt of goods, stock inventory etc.Provide weekly feedback to General Manager Salary PackageR12 - 13 000, depending on experience and skillsAccommodation will be providedAll meals included3 weeks on, one week off rotationTransport costs will be for the candidates own accountStarting date: ASAP.We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com DisclaimerPersonal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information.Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account.
8d
VERIFIED
We’re hiring a remote Virtual Assistant to support a busy medical/aesthetics practice and related property management/real estate operations.Schedule: Monday–Friday, 2 hours/dayPay: $10/hourLocation: Remote (work-from-home)Responsibilities include:Patient scheduling and appointment booking/confirmationsCalling/texting patients and clients (including post-treatment follow-ups)Administrative support and records coordinationResponding to customer inquiries (phone/text/email)Supporting property management tasks (maintenance coordination, vendor/tenant communication)Encouraging clients to leave reviews and assisting with reputation managementSales support for injectables/aesthetic services (answering questions, guiding booking)Managing social media comments/messages and basic engagementRequirements:Prior experience as a virtual assistant (healthcare/med spa experience is a plus)Strong English communication skills (written + phone)Organized, reliable, and comfortable working with multiple prioritiesConfident speaking with clients professionally and handling schedulingTech-savvy (Google Workspace, spreadsheets, scheduling systems; social media platforms)To apply:Please reply with:A brief summary of your relevant experienceYour availability and time zoneExamples of similar work you’ve done (if applicable)LocationRemote / Work From HomeOur practice is located in Los Angeles, California Mobile number: (310) 400 - 0030Email: info@zeebamed.com
19d
Century City1
REQUIREMENTSExperience in growth marketing, performance marketing, or digital marketing leadershipProven experience managing paid media budgets (Meta Ads, Google Ads) with measurable ROASEmail marketing expertise (Klaviyo, Mailchimp, or similar) with demonstrated revenue impactSEO and organic growth strategy experienceData-driven with strong analytical skills (GA4, attribution modelling, cohort analysis)Experience in e-commerce, marketplace, or deals/coupon industry strongly preferredBased in or willing to relocate to Cape Town (hybrid model: 3 office / 2 remote) DUTIESOwn all customer acquisition, retention, and lifetime valueLead integrated marketing across paid media (Meta, Google, Programmatic), organic channels, email, owned media channels and CRMManage performance marketingDesign and own the end-to-end B2B growth strategy across hospitality, adventure and wellness servicesTranslate business objectives into measurable pipeline and revenue targetsBuild a scalable acquisition and retention engine from the ground upDrive high-quality MQLs, SQLs and revenue contributionEnsure brand positioning supports performance marketing outcomesWork closely with sales leadership to align with lead qualification and pipeline prioritiesImprove lead quality and conversion through tight marketing-sales integrationDevelop lifecycle strategies to increase repeat bookings, account expansion and long-term client valueImplement segmentation and nurture journeys across CRM and emailAudit current marketing activity and identify growth gaps Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.executiveplacements.com/Jobs/E/E-Commerce-Specialist-Brand-BuildingConsumer-drive-1264804-Job-Search-02-22-2026-04-31-09-AM.asp?sid=gumtree
9d
Executive Placements
1
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Supply Chain AdministratorProvide essential administrative and data support to the in-house Supply Chain Services team focused on order processing and system administration.Remote (CPT Preferred), R22 000 - R28 500, 10-7 SA time.About Our ClientThe company provides Supply Chain Services to multiple clients. They manage operations involving warehouses, manufacturers, packaging, and raw material suppliers.The Role: Supply Chain AdministratorThe Supply Chain Administrator provides essential administrative and data support to the in-house Supply Chain Services team. The role exists to ensure smooth supply chain operations through accurate order processing, data handling, and system administration. The main focus areas include routine operational tasks, inventory coordination, and finance support across various systems and retailer platforms.Key ResponsibilitiesProcess sales and purchase orders accurately and on time.Monitor shared inboxes and respond to routine queries from clients and internal teams.Support inventory management activities, including stock checks and reconciliations.Maintain and update spreadsheets, reports, and data across supply chain and finance tasks.Use inventory management systems, invoicing systems, and retailer platforms to ensure data accuracy.Track orders, deliveries, and issues across warehouses, manufacturers, and suppliers.Support invoicing processes and flag data discrepancies or missing information.Communicate in written and spoken English with internal teams, customers, and suppliers.About YouStrong attention to detail and accuracy.Comfortable working with data, spreadsheets, and Excel.Organised, reliable, and able to meet deadlines.Clear communicator in written and spoken English.Willing to support a wide range of admin and operational tasks.Practical, hands-on approach with a can-do mindset.
https://www.jobplacements.com/Jobs/S/Supply-Chain-Administrator-1263086-Job-Search-2-17-2026-4-04-25-AM.asp?sid=gumtree
14d
Job Placements
1
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As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.Duties:Provide direct client support on DriveCam Online and other fleet management systemsAdd, remove, and update driver, user, and vehicle profiles in line with client requestsTroubleshoot issues such as missing video events, system bugs, and backend errorsLog technical support cases with external system providers and follow through to resolutionFacilitate recovery of critical video events for accident investigation and complianceManage user access, alerts, reporting preferences, and system permissionsCoordinate vehicle and fleet movements, including status updates and EVR transfersSupport mass resolution of irrelevant events and ensure alignment with internal policiesGenerate fleet reports, event logs, and hierarchy updates on demandAssist clients via phone and email with technical training and general supportArrange quotations, purchase orders, and courier logistics for stock or EVR devicesParticipate in internal improvement initiatives related to support workflows and tools Requirements:https://www.executiveplacements.com/Jobs/C/Client-Support-Specialist-1205439-Job-Search-07-23-2025-02-00-15-AM.asp?sid=gumtree
7mo
Executive Placements
1
SavedSave
Location: Hybrid (Cape Town Office & Remote)Employment Type: Full-TimeIndustry: SaaS | Technology-Enabled ServicesJoin WatersEdge Solutions as an Intermediate Product Manager and help shape impactful digital products that make a real difference. If youre passionate about user experience, collaborative innovation, and building tools that support inclusive economic growth, this is your opportunity to lead with purpose.About the RoleIn this dynamic role, you’ll work closely with cross-functional teams—engineering, design, marketing, commercial, and operations—to guide the development and evolution of our products. You’ll play a key role in defining the roadmap, aligning business goals with user needs, and delivering high-impact solutions.Key ResponsibilitiesConduct market research, customer interviews, and competitor analysis to identify product opportunitiesDefine product vision and translate it into actionable roadmaps and backlogsPrioritise and manage product features, enhancements, and strategic initiativesCreate user stories and participate in UI/UX collaborationUse analytics and session replays to monitor feature performance and identify friction pointsPartner with marketing and operations to drive go-to-market strategy and adoptionParticipate in Agile ceremonies and communicate updates across stakeholdersWhat You’ll Bring3+ years of experience in product management, software development, or project managementStrong grasp of software development processes, APIs, and UX principleshttps://www.executiveplacements.com/Jobs/I/Intermediate-Product-Manager-1205053-Job-Search-07-22-2025-02-00-15-AM.asp?sid=gumtree
7mo
Executive Placements
1
Operations & Customer Experience Manager (US Market)Drive seamless supply chain and customer communication for a fast-paced US-focused brandRemote role based in Cape Town, supporting US hours (3pm12am SAST), negotiable salaryAbout Our ClientA fast-growing international brand with a strong presence in the US market, our client delivers quality consumer products across retail, distribution, and e-commerce channels. With a tight-knit global team and strong partnerships with North American retailers, they offer a high-impact role for someone who thrives in fast-moving environments and wants to take ownership of end-to-end operations.The Role: Operations & Customer Experience ManagerThis is a hands-on, execution-focused role that oversees the full order-to-delivery lifecycle. You will act as the operational hub, connecting customers, suppliers, and 3PL partners to ensure accurate, timely, and smooth order fulfilment. The role combines customer communication, order management, demand planning, vendor coordination, and operational reporting, all tailored to the needs of the US retail landscape.Key ResponsibilitiesBring 35 years of experience in operations, order management, customer service, or supply chain rolesServe as the main point of contact for North American customers regarding orders, shipments, and issue resolutionManage order entry and tracking using NetSuite and EDI systems, ensuring accuracy and complianceAnalyse sales trends and historical data to recommend stock replenishment and mitigate risksCreate and manage vendor POs based on forecasts, and track production, packaging, and deliveryCoordinate closely with 3PL partners to ensure accurate fulfilment, shipping compliance, and ASN documentationMonitor EDI flows (850, 856, 810, 997) and troubleshoot issues with internal or external supportPrepare weekly and monthly reporting on fill rates, delivery, inventory, backorders, and PO statusAbout You35 years of relevant experience in operations, supply chain, or order managementHands-on experience working with US or Canadian retailers (e.g., retail, mass, club, or e-commerce)Skilled in demand planning, inventory management, and 3PL coordinationStrong technical skills in NetSuite (or similar ERP), EDI processes, and Excel (pivot tables, VLOOKUP/XLOOKUP)Excellent communication skills and professional customer-facing approachHighly detail-oriented, analytical, and comfortable managing deadlines in a fast-paced environmentFlexible to work US Eastern Time Zone hours (3pm12am SAST)
https://www.jobplacements.com/Jobs/O/Operations--Customer-Experience-Manager-US-Market-1261311-Job-Search-2-11-2026-6-14-30-AM.asp?sid=gumtree
20d
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