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Shell Service
Station- Convenience Store Manager
Convenience
Store Manager reporting to the Site Manager.
Job Overview
The Convenience
Store Manager will be responsible for all the operational aspects relating to
the shop, as well as to lead the team of employees to reach business
objectives.
Areas of
Responsibility (Your duties will include but are not limited to)
Receiving
Ensure stock is
received correctly according to company policy
Oversee
receiving area for stock counts, expiry dates and condition of stock
Cash
Handling
Manage and
control floats
Oversee
cashiers and cash handling protocol
Ensure Cash-up
documentation is managed procedurally
Petty cash
Perform random
audits
Stock
Control
Damages to be
minimized and stock losses to be according to company policy
Daily stock
rotation
Daily stock
counts, as per schedule, from Stock Office must be correctly counted and
reported
Short dated
stock to be reported daily
Arrange stock-take
preparations are done and manage process
Security
Open and close
shop
Complete daily
managers check sheet
General
security awareness and accountability as senior on site
People
Management
Ensure all
staff and support people are well-versed in local hygiene requirements and
explain to them the importance of why and how quality standards are to be
assured
Equip staff
with the required tests and equipment to assure product standards are upheld
Ensure staff is
well versed in the requirements relating to stock rotation and shelf displays
Identify staff
development needs and develop them accordingly
Evaluate staff
performance and provide feedback and coaching as required
Customer
Satisfaction
Establish and
maintain good relationships with customers so that they feel they receive good
value at all times. Ensure that Policies and Procedures are followed and
amended to support an ever-changing environment.
General
Ensure correct
freezer temperatures
General
Maintenance
General day to
day duties and ad hoc projects
Reporting
& Finance
Record and
report key performance indicators on a weekly and monthly basis
Actively
participate as a member of the team
Performing any
other task, not specified herein, which from time to time may be assigned by
the Manager.
To apply,
send your cv, or enquire via gumtree , along with your salary expectations.
Should
you not here from us within 2 weeks please consider your application
unsuccessful.
Application
expiry 30. 05. 2024
2d
Brackenfell
We are a dynamic promotional gifts and clothing company looking for branding consultants to grow our inbound sales team at our office based in Tygervalley area.We receive a high number of incoming leads daily, which are distributed throughout. The sales team is supported by our amazing administrative departments to ensure the sales process runs as smoothly as possible. This enables our sales team to focus on maximizing sales and delivering exceptional customer service.Requirements:· Previous sales experience is preferred but not essential· Hospitality background will be advantageous· Excellent communication and interpersonal skills· Ability to work under pressure and prioritise tasks· Outstanding analytical, organizational, and time management skills· Exceptional customer service skills· Excellent computer skills and telephone etiquette is a mustResponsibilities:· Assisting customers to purchase our products and their branding requirements· Provide exceptional customer service· Coordinate with team members and departments· Meet monthly sales targets· Process orders and sales· Understand customer demands, needs, and preferencesFull training provided.Starting salary: R9,000.00Our top performers consistently earn over R70k per month, while the average sales staff earn between R20K - R40K in commission.To apply, email your CV and a brief description to applications@brandability.co.za. If you don't receive a response within a week, consider your application unsuccessful.
2mo
Durbanville
Results for product manager in Jobs in Western Cape
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202527
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202536
2d
SavedSave
We are looking for a Casual Shop Assistant at our branch inside SUN VALLEY MallExperience and Minimum Qualifications•National Senior Certificate / Matric•Proven working experience in retailSkills·Should be able to interact at all levels·Friendly, helpful, confident & engaging personality·Basic understanding of sales principles and customer service practices·Able to perform duties with minimum supervision·Ability to multi-task and work as part of a teamRequired Competencies•Attention to detail•Reliable & trustworthy•Time management•Customer Service focusDuties and Responsibilities•Serving customers and dealing with enquiries•Processing payments•Shop presentation•Promoting products•Receiving, unpacking and sorting new stock delivery•Arranging products on the shelves and on promotional displays•Upselling•Good product knowledge•Good procedure knowledge•Ensure shop hygiene is up to standard – follow daily cleaning duties•Prepping of the deli, preparing hot & cold beverages (Training will be provided)•StocktakePlease email your CV to andriette@nibbly.co.za.Include "SUN VALLEY" in the subject line
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202530
2d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
2d
1
SavedSave
Vacancy:
Retail Storeman
We are looking for vibrant, reliable, honest and
energetic individuals.
Soundmatch is a well-known, respected company thrilling
car audio enthusiasts since 1984 and takes pride in our customer service.
If you're looking for more than just a job and aspire to
a career that can make a real impact, consider Soundmatch as the platform to
bring about change and genuinely relish your work. While car audio experience
isn't necessary, it would be beneficial.
The Retail Storeman will be responsible for the effective
and efficient management of the store’s stock activities within set times and
to acceptable standards. The Retail Storeman will also responsible to fulfil
all driving responsibilities for the store.
Key Performance
Areas:
Stock Management
Ad-hoc duties which incl. but are not limited to
assisting with driving duties, telephone calls and customers as and when
required
Successful candidates will have the following qualities:
·
At least 1 years’ working experience within a
store-room environment.
·
Valid driver’s license
·
Ability to identify car audio products will be
beneficial
·
Good command of the English language
·
Be well presented and groomed
Remuneration:
Salary + provident fund
Should you fit the above requirements and would like a
position with growth and potential, email your CV to: jobs@soundmatch.co.za
1. Your Latest CV to us
2. Notice Period
3. Current salary
4. Salary expectations
Please note only successful candidates will be contacted.
Positions are based in Cape Town, South Africa.
All information will be kept strictly confidential.
We look forward to hearing from you!
6h
1
SavedSave
My client provides loan finance to SMEs - you must come from commercial property investment not Property Sales -this is not for estate agents. Hybrid role.
In a nutshell we need someone who understands commercial property investment and who can also do the finance attached to deal sourcing and deal structuring.
CTC in the region of 80k pm. (And interest share)
Responsibility:Take complete ownership of financial management, encompassing income and expenses, within the area office, ensuring financial stability and adherence to approved budgets.
· Oversee the end-to-end property investment process within the area office, with a specific focus on deal sourcing, due diligence, deal structuring and portfolio management for wholly owned property acquisitions, joint venture property investments and owner-occupied property acquisitions for business owners.
· Actively participate in various committee meetings, providing input and insights that contribute to informed decision-making.
· Prepare and present detailed investment proposal reports for consideration by relevant investment committees, ensuring accuracy and clarity in all documentation.
· Develop and execute marketing strategies to promote X Limited’s services and products, while actively engaging in presentations and networking activities to foster industry relationships.
· Strategically cultivate and maintain relationships with key intermediaries and industry stakeholders to generate consistent deal flow opportunities, all while promoting and strengthening the brand of X Limited.
· Actively manage client relationships and regularly participate in management meetings for equity investments in joint ventures, contributing to the overall success and growth of these partnerships.
· Actively participate in the development, management, and retention of your direct report.
· Actively participate in the building of a team through the recruitment and selection, and to the development, management, and retention of additional direct reports.
Qualifications:
· A Bcom degree in Accounting, with Accounts 2, Finance or other business-related field.
· A Property Investment-related degree will be advantageous.
· 4 or more years of experience in property investment/property finance structuring.
The individual needs to possess the ability to build and maintain relationships, have strong negotiation skills and be results-focused.
Requirements:
· 5 or more years of experience in Business Investment.
· Experience in Banking, sales and marketing.
Competencies:
· Deciding and Initiating Action
· Leading and Supervising
· Persuading and Influencing
· Presenting and Communicating Information
· Planning and Organising
· Delivering Results and Meeting Customer Expectations
· Relating and Networking with People
Salary: Up to R80,000.00 per month
Education:
Bachelors (Required) with Accounts 2 passed
Experience:
Business Investment: 5 years (Required) Sales and Marketing: 3 years (Required)
Property Finance Structuring: 4 years (Required)Salary: R80000Job Reference #: FinanceConsultant Name: Carol Ann Farrelly
2d
2
SavedSave
Job DescriptionOur team of experts are looking for passionate, energetic, and confident sales assistants to work in our Table Bay Mall store, to drive positive energy and excitement around our brand and products. Our stores are situated both in the Southern and Northern Suburbs of Cape Town.Our Sales Assistants are Ambassadors for our brand and offer an amazing Customer experience. They exceed customer expectations by identifying and providing customers with the best possible solutions and world class service.Responsibilities:Ensure a high level of customer satisfaction through world class sales service. Be visible, friendly, and knowledgeableDrive and deliver sales targets and earn sales incentivesMaintain outstanding store conditions, uphold visual merchandising standards to optimize sales.Ascertain customers’ needs and wants and recommend items for saleProactively meet, greet, and assist customersAssist and resolve customer queriesWork on point-of-sale and ensure accurate processing of paymentsEnsure stock is always packed neat and products merchandisedRemain updated on product information, answer questions and address concernsAccurately describe product features and benefitsInform customer about product promotions and our private label brandCreate an inspiring and positive work environmentRequirements (what you need to do the job)Behavioural requirement:Passion for retailPositive attitudeSelf-motivatedProblem solving capabilitiesConfident, outgoing, and energeticStrong sales flair, engage and persuadeEnjoy dealing with customersStrong work ethic and hands-on attitudePunctual and reliableExcellent communication skills, proficient in EnglishCapacity to work a flexible schedule (weekends and evening shifts) according to the needs of the businessAbility to carry and pack stock or retrieve products for a customerTrustworthyWell groomed – Neat and take personal pride in appearanceWe are looking for a Flexi-Timer/Casual that will be able to start immediately.Qualifications and Experience:Minimum 1-year Sales or Customer service experience essential at least 6 months with one companyShop Floor and/or experience in retail (advantages)MatricClear Credit and Criminal recordKnowledge of various POS and stock management systems (advantages)*Kindly be advised, due to high levels of applications for this position- should you not hear back from us within two weeks you may consider your application unsuccessful.*To apply send updated CV to : aansoeke05@gmail.com
7h
1
SavedSave
Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
2d
1
Bookkeeper Northgate Business Park Milnerton Paarden Eiland Area Cape Town
Our Client in the Paarden Eiland Area is looking for an experienced Bookkeeper with 3-4 years of experience. You need experience in Full Bookkeeping to Trial Balance (Processing & Invoicing on QuickBooks), Debtors, creditors, recons, journals, assisting with payroll (20 staff) suppliers, quotes, reporting, and other admin record-keeping duties.
Salary up to R 25000 + NEG
Min Requirements
Matric
A bookkeeping Certificate a bonus
3-4 years PLUS of SOLID Bookkeeping, assisting with payroll (20 staff), SARS efling, quotes, creditors, and debtors experience
General Office Administration and recordkeeping
Office Management & Co-ordination a real plus beneficial but not a must
Experience in assisting with a small payroll of 20 staff (all permanent)
Experience in dealing with outsourced accounting firm
QuickBooks (or similar) and Excel experience essential
SARS efling experience with returns and some submissions EMP’s, PAYE, and VAT
VAT calculation and submission experience
Experience with imports and basic PA experience an added bonus
Job Duties
Bookkeeping to TB / Processing of Invoices – QuickBooks
Financial & Office Administration
Capturing invoices(customers and suppliers)
Full Debtors and Creditors control
Bank reconciliations & Petty Cash & Daily
Liaise with suppliers and customers
Assist with General Office Admin like filing, recordkeeping
Assist with Supplier Onboarding paperwork and authorizations
Loading of Supplier invoices for payment release
Assist with Inventory / Stock Control
Assist with Sales reports and Administration
Assist with ordering stock local and international
Assist with product imports
Book appointments and projects for owner
Update / Recordkeeping of Safety files during projects (health & Safety) – training to be supplied
Assist with adhoc office duties
Apply online
Frogg RecruitmentSalary: RnegConsultant Name: Quinton Wright
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
2d
SavedSave
Shop Assistant - 5 Month Contract
Successful candidates must have the following:
3 Years Experience in
retail shops
25-45 Years old
Matric
Must be computer
literate
Self-motivated and
sales driven
Fluent in English and
Afrikaans
Must reside in the
area
Must be able to start
immediately
Very active on your
feet job.
Job Specs:
Be actively involved
in the daily Cash Ups
Assisting and serve
clients at the point of sale in a friendly manner
Assist and serve
clients on the floor with regards to products (product benefits, price etc.)
If needed assist
customers with taking stock to their vehicles.
Ensure that your daily
duties are done as prescribed by the store manager
Ensure that the store
is always kept clean
Assist in the weekly
and monthly stock takes procedures
Ensure that all the
stock is correctly priced and has a price tag
Relieve staff at the
other stores as required
Ensure that all
shelves are packed, stocked, and kept clean as prescribed by the store
Manager
Available to work
overtime if required
Email CV’s to accounts@caprichem.com
Salary R5500-R6500 +
Overtime
Working Hours
Monday – Friday 08.00
– 18.00
Saturday 08.00 – 14.00
Public Holidays 08.00
– 14.00
Please attach CV and
Photo when you apply.
9h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
2d
1
SavedSave
Position: Technical Support TechnicianDepartment: TechnicalStart date: 1 July 2024Duties and responsibilitiesReceiving repairs, testing, repairing and reporting on all products being sold.Telephonic and direct after-sales support on all products being sold.Testing and evaluating all products when required.Following and abiding to all internal departmental procedures.Correct completion of all paperwork required. Training of staff and customers on all products being sold.Reporting on all aspects to Product managers and HOD Minimum requirementsMatric certificate5 years minimum experience in the security or electronics industryComputer skills (Outlook, Excel and Word)Own Transport with a valid driver’s license essential.Networking skills would be an advantage.Tertiary Electrical or Electronic qualification would be an advantageExperience with CCTV and Paradox Security Equipment will be an advantage. Skills required High aptitude levelMeticulous with strong attention to detail and accuracyStrong numerical skillsMethodicalCustomer-centricGood interpersonal skillsResponsiveHigh level of confidentiality and professionalismGood time management skillsStrong communication and telephonic skills (verbal and written)Ability to cope with pressure and deadlines in a fast-paced environmentAbility to work independently as well as in a teamPlease submit CV to samantha.freemantle@spectrumcom.co.zaDO NOT RESPOND VIA GUMTREE
10h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
2d
1
SavedSave
German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
2d
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
2d
1
SavedSave
SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
2d
SavedSave
Shop Assistant
Successful candidates must have the following:
3 Years Experience in
retail shops
25-45 Years old
Matric
Must be computer
literate
Self-motivated and
sales driven
Fluent in English and
Afrikaans
Must reside in the
area
Must be able to start
immediately
Very active on your
feet job.
Job Specs:
Be actively involved
in the daily Cash Ups
Assisting and serve
clients at the point of sale in a friendly manner
Assist and serve
clients on the floor with regards to products (product benefits, price etc.)
If needed assist
customers with taking stock to their vehicles.
Ensure that your daily
duties are done as prescribed by the store manager
Ensure that the store
is always kept clean
Assist in the weekly
and monthly stock takes procedures
Ensure that all the
stock is correctly priced and has a price tag
Relieve staff at the
other stores as required
Ensure that all
shelves are packed, stocked, and kept clean as prescribed by the store
Manager
Available to work
overtime if required
Email CV’s to accounts@caprichem.com
Salary R5500-R6500 +
Overtime
Working Hours
Monday – Friday 08.00
– 18.00
Saturday 08.00 – 14.00
Public Holidays 08.00
– 14.00
12h
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