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Leverage strong commercial and business specific knowledge, workforce experience, HR domain and change management expertise to build trusted strategic partnerships across the value chain Translate elements of the Human Capital strategy and product & service visions into an integrated change and communications management approach (cross stakeholder, segment, business unit/cluster, channel) Meaningfully engage a broad range of stakeholders (e.g. leaders, users, line managers and business leaders, employees, HR product owners and their respective teams, shared services support teams, cluster HR teams) etc. to facilitate change management solutioning within product & service teams Apply critical thinking, design thinking and solution design skills to design multiple change solutions. Change solutions must leverage multiple channels (e.g. digital, face to face, etc.) and techniques most suited to the type of change being implemented e.g. branding, communications, training, engagement platforms, technology, process facilitation, change coalitions etc. Define what good looks like for all change initiatives and measure it (before, during and post the change). What good looks like must include a focus on experience, efficiency & effectiveness (real tangible business impact) Change solutions must include: defining the change, planning the change, implementing the change and measuring and sustaining the change long term Build strong cross Enterprise relationships to successfully and credibly influence, implement and translate change initiatives and programs into meaningful business results that includes shifting mindsets and behaviours Be known as a trusted advisor with credibility to drive business results across stakeholder groups with commercially relevant, practical, fit for purpose solutions Apply integrated, systems thinking to change planning and implementation and consistently identify broader organizational implications of the change Shift change management beyond the obvious campaigning and communication strategies to drive sustainable and meaningful change led by appropriate stakeholders e.g. change isnt something done to people, but something people adopt and spread in regular engagement, re-languaging etc. Coach and build change management capability (people, process & technology) across stakeholder groups and over time, reduce the dependency on a person / group of persons to deliver change (make change a way of life around here) Leverage and apply data and insights throughout the change process and continuously pivot change solutions to ensure business impact Leverage experience & intimate cross cluster insights to successfully contribute to the design and continuous improvement of change management practices in the organization Be courageous and bold in the implementation of change practices and pivot the function beyond order taking to delivering meaningful mindset, behavior and business related shifts Continuously re-invent change practices
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk3M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790747&xid=1108_182973
1h
1
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CLOTHING STORE MANAGER / DAL JOSAFAT, PAARL– The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans.
Requirements:
Matric/Grade 12
NQF 5/6 or Diploma in Retail/Business Management preferable
Valid Driver’s license – Code 08 (Copy to be submitted with application)
2 – 5 years’ experience in Sales/Retail/Operations environment either as an Assistant Manager or Manager
Competencies
Strong Leadership/People Management skills
Excellent decision-making ability
Strong analytical skills
Excellent time management
Teamwork orientation
Ability to work under extreme pressure
Key Accountabilities
Asset Management – Responsible for the branch, ensure the store is kept neat and tidy and co-ordination of repair and maintenance in the store.
Stock Control – Responsible for all stock and held accountable for all overages and shortages, prepare requisitions to replenish stock, identify and report slow selling items, conduct stock takes
Merchandising – Co-ordinate the layout of shelves and merchandise of seasonal and sale displays, identify new ways of promoting merchandise, ensure housekeeping standards are met, Manage quality and quantity aspects of the merchandise assortments.
Marketing and Sales – Manage the implementation of all marketing promotions to ensure maximum sales, prepare and direct staff who are preparing displays, actively participate in promotions, stay up to date with advertising trends, provide Leadership to staff, stay current with products, marketing and pricing, achieve and exceed store targets, Organise special promotions sales and events, Initiate changes and improvements Admin and Cash
Management of Staff – Assign employees to duties, Encourage, assist and train employees, manage performance and develop staff, ensure procedures and policies are being adhered to and enforce disciplinary action where required, determine when temp. staff required, recruit staff, attend and facilitate meetings
Security / Risk – Manage all aspects of the business, monitor security staff and ensure they are alert in performing their duties, Ensure Health & Safety Standards are met
Customer Service – apply Customer service in a friendly and enthusiastic manner, Train staff in Customer services, assist with customer queries and complaints, satisfy Customer needs and attract Clientele
Undertakings
MIE, Credit Check
Criminal check
Salary: Market related
Application Process: Apply online https://www.dittojobs.com/jobs/view/480980107 or e-mail application CV with qualifications and recent head & shoulder photo to Solutions@workafrica.co.za, use “STOREMANPA” in the subject of the e-mail. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: STOREMANPAConsultant Name: Claire OReilly
4h
1
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Are you a seasoned IT professional with a passion for change management? Were looking for a Senior Change Manager with a proven track record in IT Service Management (ITSM) to oversee our change processes and drive continuous improvement. In this role, youll have the opportunity to leverage your expertise in implementing and optimizing ITSM frameworks such as ITIL (Information Technology Infrastructure Library) to ensure the successful delivery of IT services.What you’ll do:Develop and implement comprehensive change management strategies and processes aligned with ITSM best practices, with a focus on minimizing disruption and maximizing efficiency.Lead and facilitate change management activities across the organization, including assessing change impacts, identifying stakeholders, and developing communication and training plans.Collaborate closely with cross-functional teams, including IT operations, development, project management, and business stakeholders, to ensure effective coordination and alignment of change initiatives.Provide guidance and support to project teams and stakeholders in implementing changes, including assessing change readiness, identifying potential roadblocks, and developing mitigation strategies.Monitor and measure the effectiveness of change management processes, analyzing metrics and KPIs to identify areas for improvement and implementing continuous improvement initiatives.Serve as a subject matter expert on change management principles and practices, providing training and mentorship to team members and fostering a culture of change readiness and adaptability.Stay abreast of industry trends and best practices in ITSM and change management, leveraging insights to enhance organizational capabilities and drive innovation.Your Expertise: Proven experience (8+ years) in a senior change management role within a complex IT environment, with a strong understanding of ITSM frameworks and methodologies.Demonstrated expertise in designing and implementing change management processes and procedures, including change impact assessment, stakeholder analysis, communication planning, and training strategies.Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.Strong analytical and problem-solving abilities, with a focus on data-driven decision-making and continuous improvement.Experience leading cross-functional teams and managing complex change initiatives from inception to implementation.Proficiency in ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) and familiarity with project management methodologies (e.g., Agile, Waterfall).Self-motivated and proactive with a strong commitment to delivering high-quality results in a dynamic and fast-paced environment.Qualifications Required:Bachelors degree in IT, Computer Science, Business Administration, or related field; advanced degree or relevant certifications (e.g., ITIL Expert, C
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDUzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793928&xid=1108_184533
20h
1
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Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202361
2d
1
Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Mandarin and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202354
2d
1
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
2d
1
SavedSave
Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202351
2d
1
Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Cantonese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202359
2d
SavedSave
Our client requires an experienced Short Term
Insurance Broker / Underwriter to join their team.
RESPONSIBILITIES:
·
Procure new business and
retain existing clients:
·
Uncover new opportunities and
create fresh leads to support their product lines and business units.
·
Initiate Outbound Calls.
·
Keep the CRM system up to date.
·
Surpass sales targets, both in
building a robust sales pipeline and in achieving collections.
·
Keep a watchful eye on
industry competitors.
·
Weekly reporting: Regularly update your line
manager.
·
Assist with obtaining quotes from insurers,
execute endorsements, cancellations, anniversaries, and all other related admin
functions.
·
Meet all fiduciary duties and compliance as
determined by the FSB, Short Term Insurance Act and any other legislative act
affecting a Financial Service Provider including FICA.
·
Facilitate and assist with compliance audits
and inspections.
·
Client Procurement.
·
Administration and Underwriting.
·
Client Service: Maintain a high level of
knowledge on all products vended, develop good relationships, and maintain a
high level of personal interaction.
·
Provide monthly reports, check monthly debit
order run is accurate, investigate reasons for cancellations and inform the CEO
thereof and to circulate loss ratio reports by 7th of the month.
BASIC QUALIFICATION REQUIREMENTS:
·
Matric with Maths.
·
RE5
·
NQF4
and/or NQF5
·
Prior sales experience essential.
·
Exceptional communication skills and customer service.
·
Thrive in a Fast-Paced
Environment.
·
Driver’s
licence and own vehicle.
·
Bilingualism,
must be able to converse in Eng and Afrikaans and Xhosa would be
·
advantageous.
·
Availability
over weekends.
REMUNERATION:
Your dedication and
performance will be recognized with an above-average basic salary.
The opportunity for earning
more through a competitive commission structure awaits you.
Please
submit your cv in MS Word format together with a small, suitable photo of
yourself for front of cv purposes to lynne@lynneharrisrecruitment.co.za
Only
applicants who tick all the above boxes should apply, and should you not
receive a response within 10 days please consider your application
unsuccessful.
1d
1
Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202363
2d
SavedSave
We
are opening a footwear and apparel store, and are looking for vibrant retail
assistants to join our team, available for contract and casual position.
You
will be responsible for sales in-store and tasks assigned to you by the retail
manager.
Job
Requirements:
• An
energetic personality, a great communicator and passionate about building a
business, driving sales, working with a team and focusing on customer service.
•
Matric essential, Minimum of 1 years retail store experience in
fashion/footwear preferred
•
Prepared to work Waterfront Mall retail hours (including weekends, holidays and
evenings)
•
Retail system and excel exposure preferred
Typical
work activities
•
Create and develop fantastic customer relationships
•
Merchandise the stock in store and prepare promotional displays
•
Follow product management processes involving ordering, receiving, price
changes, handling damaged products, and returns
•
Meet or exceed Monthly / Quarterly / Annual sales targets
•
Protect customers and fellow staff by ensuring a safe and clean store
environment.
•
Follow loss prevention plan to prevent theft of stock and store takings
•
Prevent and deal with customer theft
•
Update management on the store’s performance, new initiatives and other
pertinent issues
•
Cash up and banking at the end of the day
•
Conducting stocktakes
•
Provide feedback on trends, customer comments local competitor’s undertakings
to facilitate planning and forecasting of future sales
• Maintain
and enhance the reputation of the store
Send
your CV to hr@brandcollective.co.za with photo. We will not consider
application without both.
1d
1
Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202352
2d
1
SavedSave
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not limited to the following job functions:Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery Working hours : The contact center operates on a 24/7 basis and shifts are rotational. This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process. Competencies and Skills requiredDelivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management Education and experience required:Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or SalesMatric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African CitizenAvailable immediately / 2 weeks noticeFiber at home compulsory to accommodate potentially working from home when required Salary : R 9500 PER MONTH
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzE1Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791307&xid=1109_187156
2d
1
SavedSave
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
2-3 years’ experience in a QA role with international sales campaigns.Excellent verbal, written and interpersonal communication skillsExceptional listening and analytical skillsSolid time management skillsCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders.Prepares and analyses internal and external quality reports for management staff review.
https://www.ditto.jobs/job/gumtree/4074834970?source=gumtree
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An experienced publishing supervisor is needed to supervise and plan daily manuscript post-acceptance production and publication activities for our client in the education sector.
The ideal applicant would be dedicated to upholding company policies and procedures while fulfilling daily performance requirements and have outstanding leadership qualities.
Responsibilities:
Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.
Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career development.
Accomplish staff job results by coaching, counselling, and disciplining employees.
Plan, monitor, appraise job results, provide constructive feedback, and implement prevention strategies.
Demonstrate a team culture and interdisciplinary atmosphere of trust where contributions are valued, and consensus is fostered.
Accomplish department objectives by determining staffing levels, supervising team members, assigning workload, and organizing and monitoring manuscript processes.
Implement and enforce systems, policies, and procedures and implement corrective actions.
Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations.
Complete operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
Control budget information allocated to the team, including staffing, equipment, and software, and implement corrective actions.
Provide quality service by enforcing quality and customer service standards.
Interface with customers to answer questions or solve problems.
Maintain manuscript records, document necessary information, and utilize reports to project manuscript statuses.
Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
Proofread manuscripts for spelling, grammar, punctuation, syntax, usage, consistency, and voice, inspect and cross-check references and data, and implement corrective actions to ensure consistency in manuscript output.
Confer and coordinate activities with other departments.
Contribute to team effort by accomplishing related results as needed.
Requirements:
SUPERVISORY SKILLS:
Proven work experience as a supervisor or relevant role.?
Proficient in spelling, punctuation, grammar, and other English-language skills.
Accuracy and attention to detail.
Proven ability to direct and coordinate operations.?
Highly effective supervisory skills and techniques.?
Ability to input, retrieve and analyze data.?
Familiarity with company policies and legal guidelines of the field.?
Excellent communication and interpersonal skills.?
Strong organizational, time management and leadership skills.?
Ability to manage and priorities multiple projects in a fast-paced environment.
Ability to work well under pressure.?
TECHNOLOGY SKILLS:
Database user interface and query software
Project management software?
Enterprise resource planning ERP software or CRM Software
Microsoft Office
MINIMUM REQUIREMENTS:
5+ years of experience in publishing, with previous supervisory experience.
1+ years proofreading experience.
Certificate, Diploma or Degree in journalism, communication, logistics, supply chain management, business administration or relevant field.?
ADDED ADVANTAGES AND PREFERENCES:
Familiarity with HTML, XML and ePUBs.?(Familiarity with publishing software and technology).
Good language skills in official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, and Setswana.?
A valid driver’s license.?
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff Pty Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
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reception@personastaff.co.za
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/127325643?source=gumtree
2d
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Infrastructure & Facilities Coordinator
Description
This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce.
MAIN AREAS OF RESPONSIBILITY
ASSET Management
? Ensure that all assets are insured and damages to assets are claimed on time
? Ensure all assets are recorded and barcoded in the asset register
? Perform physical asset verification and submit reports.
? Establish the asset management capability of the organisation
? Monitor and review the capturing of all physical assets in the physical asset management register
? Monitor and review the allocation of assets in accordance with the relevant policy and procedures
? Manage the determination of the asset allocation according to policy and procedure of the organisation
? Manage capturing of asset information on the inventory list (room list) of the asset holder
? Make follow up on missing assets to ensure that they are accounted for
? Manage the performance of asset verification according to prescribed time frames,
? Compile reports on the state of assets,
? Manage the disposal/returns process.
? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times.
? Work Closely with IT and Finance managers and regularly update status and report on asset management progress.
INFRASTRUCTURE
? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance.
? Build a database of contacts for services and products for all regions. CPT, DBN & JHB
? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager
? Daily Floor walks in CPT – weekly with video call to JHB and DBN.
? Ensure that all lights are always in working condition, replace where necessary.
? Ensure that all Doors are locked and in working condition
? Maintain a Health and Safety compliant work environment
PROCUREMENT
? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to)
? Validate all procurement requirements based on available stockpiles held on each site
? Validate all procurement requests based on business justification and approval from a senior manager.
? Define procurement process and communicate to all business units
? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly.
? ...
https://www.ditto.jobs/job/gumtree/904943294?source=gumtree
2d
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SENIOR ELECTRICIAN
SA STEELWORKS- AIRPORT INDUSTRIA
CAPE TOWN
The Group has a Senior Electrician position available at SA Steelworks. The successful candidate will provide support to the Electrical Department and will be situated at our Branch in the Airport Industria, Cape Town. The successful candidate will report to the Electrical Manager.
RESPONSIBILITIES:
Building of and Installing new electrical systemsMaintaining and repairing installed electrical systemsConnection of motors and control switchgearMaintaining service records of electrical equipmentLiaising with other departmental staff, supervisors and managersUsing C-Works to plan, track and record tasksEnsuring that all work will comply with regulations in the OHSA and the company policies and proceduresRequest required materials for daily tasks and projects from the Electrical ManagerEnsure that your understand the 24/7 operational needs and facilitate production goalsPoint to point IO checks on PLCsPoint to point IO checks on control and power systemsParticipate in the RCM programParticipate in RCA programRead and use electrical diagramsEnsure work standards are achievedEnsure the effective use of resources
POSITION REQUIREMENTS:
Relevant tertiary qualification8+ years of relevant working experienceAble to work in a pressurized and demanding environmentMust have your own reliable transportMust have a valid driver’s licenseGood communication skillsWork overtime and standby as required by the process demandsAbility to perform within a team
Shortlisted candidates will be contacted directly.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY2MzI3ODY1P3NvdXJjZT1ndW10cmVl&jid=1613759&xid=1866327865
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Job description
Our client is a web hosting company of approximately 300 people, with teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine and India. We see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.
We are in the process of overhauling our existing web platform, designing new products, and scaling the Experience Design Discipline within our organisation. We are looking for an energetic, inspiring and seasoned UX designer with a proven track record in designing and improving web applications.
As a senior UX Designer you will:
Work closely with the UX lead and UI lead, as well as the greater team to realise our vision, mission, and values through inspiring customer-centric designs.Partner with our product team, stakeholders and customers to design solutions that achieve customer and business objectives.Facilitate discovery workshopsCreate user journeysCreate low-fidelity wireframes & high-fidelity prototypes and UI designsConduct user research and present findingsAssist in managing our growing design system
Skills and Attributes:
User-centred design experienceExpertise in UX design and research software such as: Figma, Optimal Workshop, and HotjarProduct and competitor researchData analysis & working with Google analytics are a plusExcellent communication skills that will assist you in presenting concepts and ideas in a way that’s simple to understand, working with cross-functional teams including product development and the contact centre.A flexible approach as you’ll be required to work on a diverse range of projectsAbility to work in a fast-paced environmentBasic HTML5 & CSS3 are a plus
Requirements
Qualifications & Experience:
3 years plus experience as a UX DesignerA diploma or equivalent in the design fieldA portfolio of work done to date
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQ3NjAzNDU5P3NvdXJjZT1ndW10cmVl&jid=375221&xid=1247603459
2d
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Our national client in the Materials Handling space, based in Cape Town (Joostenberg), is looking to employ an experienced Sales Representative; preferably with 2 – 3 years proven sales experience in the forklift industry.
Overview of role:
Rendering a high quality of customer service.Building new customer relationships and maintaining existing customer relationships.Meet monthly sales targets.
Requirements:
Grade 12.2 – 3 years proven sales experience in the forklift industry.Technical knowledge of the product.Computer literate including experience working on a CRM system.Proven track record related to sales achieved for the last 12 months.Must be always professional.
Responsibilities:
Maintaining existing customer relationships and sales, within a given sales territory.Build new customer relationships and sales, within a given sales territory.Resolve customer complaints by investigating problems, developing solutions, preparing reports and keeping management informed by submitting activity and results reports such as daily call reports, weekly work schedule and monthly/annually analysis reports.Generate own leads by cold calling and/or working on referrals.Close new business deals.Meet monthly sales targets.Know the opposition in your area.Monitor competition by gathering current marketplace information on pricing, products, new products, etc.Maintain professional and technical product knowledge.Perform site surveys before quoting on any equipment.Complete quotes and proposals for submissions to clients.Prospecting customers, add value to every call and ensure you know what you want to gain out of each visit.Ensure service supplied is relevant to current customer requirements.Ensure all sales administration is always correct and submitted on time.Conduct demonstrations of forklifts.Teamwork, support and assist each other.Adhere and enforce company policies and procedures.Facilitate with the handover on site.Assist in relevant operations/operational functions and sales administration as required.Maintain professional conduct.Ensure dress code is in accordance with company Standard Operating Procedures.
Skills required:
Customer serviceMeeting sales goalsClosing skillsTerritory managementProspecting skillsNegotiation skillsSelf confidencePresentation skillsCustomer relationshipsMotivation for salesTime managementPlanning appointments and diary keepinghttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjg0MjIzOTg/c291cmNlPWd1bXRyZWU=&jid=1482457&xid=328422398
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