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Santam is looking for a passionate and energetic individual for a position within the Group Treasury department. The successful candidate will be responsible for the accounting of Treasury transactions and bank reconciliations.
We are looking for an individual with strong analytical skills and the ability to build good relationships. The successful incumbent’s main responsibility will entail accounting for banking transactions, as well as resolving accounting queries with internal and external stakeholders
* Prepare journal entries and bank reconciliations
* Resolution of bank queries and reconciling items
* Perform electronic banking payments
* Perform bank account analytics
* Prepare Treasury reports
* Improvement of processes and efficiencies
* Accounting for Foreign Currency Transactions, e.g. Foreign currency swaps and hedge accounting
* B Com (Acc) or related Accounting / Finance degree
* Previous experience in Banking or Financial Services advantageous
* A minimum of 5 years’ experience in a large corporate Finance /Accounting department with bank reconciliations and accounting for foreign currency transactions
* Completed SAICA Articles (advantageous)
* Working experience with various banks ‘online banking platforms
* Prepare journal entries and bank reconciliations
* Resolution of bank queries and reconciling items
* Perform electronic banking payments
* Perform bank account analytics
* Prepare Treasury reports
* Improvement of processes and efficiencies
* Accounting for Foreign Currency Transactions, e.g. Foreign currency swaps and hedge accounting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0NjE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256161&xid=1555_64619
2y
1
Responsibilities:
* Participate in client interactions, clients signing documents, attending meeting, taking meeting minutes.
* To assist team in freeing up time to procure more AUM.
* Assist with responding to general client queries, e.g.investments, withdrawals, tax & admin related queries, portfolio structuring, rebalancing, trades.
* Assist the team with the efficient implementation of new business. Preparation of on boarding documentation with new/existing clients. Liaising with the Client Execution Team w.r.t.the on boarding process (including end back). Post client meeting follow up with Partner / Portfolio Manager / Analyst to ensure all client requests are documented and executed.
* Delivery of high qualityservice that is both accurate, timeous and of high quality w.r.t.reporting
* Improving systems efficiency and taking initiative to improve efficiencies wherever possible
* Ad Hoc projects to improve our service/offering.
* Investment trade coordination: follow up to completion, liaising and following up with 3rd party investment providers (execution team).
* Arrange foreign investment allowances, special applications, account opening, mandate preparation, asset swaps, Section 14 transfers, structure unwinds
* Transactional requirements: Coordinating payment requests, ensure cash requirements are met, basic trade preparation for cash flow top-ups, ensure custodial fee accounts topped up at all times, deal with corporate actions
* Managing team compliance matters, maintenance of compliance files ensuring that sufficient information is held to satisfy the relevant authorities, including CPD requirements
* Liaising with certain designated clients in conjunction with the team on monthly statements, to clients, GBI valuations, deal with selected billing requirements
* Ensure tax reporting is executed as per client requirements
* Assist in quarterly Investment Review process
* Administrative problem solving / Value add
* To assist team with solving any admin related problems
* Liaising with 3rd party service providers and with various business contacts, including banks, investment houses etc.
* Prepare and review Accounting Automated Posting file in collaboration with other team members
* Prepare and review investment file, post corporate actions and ensure the accuracy of client portfolios
* Accounting work and manual update of client ledgers
* Reconcile daily transactions, bank balances and investment positions in our Reconciliation System
* Management and monitoring of Statics data through different systems
* Checking, bindingand distribution of client presentations when required
* Draft general correspondence
Requirements
* Business Degree with accounting and investment insight.
* At least two years experience in an accounting environment is an advantage
* English level equivalent to First Certificate
* Good knowledge of MS office
* Good knowledge in accounting
* Knowledge and understanding of multi-currency accounting
* Knowledg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4Mjg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1262498&xid=1555_68286
2y
1
Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.Always meet customer expectationsCommunication internally and to customer should be on time.Reflected in work logs.Time management:Lunch & breaks = 1 hour daily in totalProof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.To ensure familiarity with client business imperatives, technologies and support processes.To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify, diagnose and troubleshootIdentify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescalesAccurate identification and assignment ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE0Mjc3MzEzP3NvdXJjZT1ndW10cmVl&jid=377094&xid=2714277313
6d
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMyNjM2NzEwP3NvdXJjZT1ndW10cmVl&jid=1501511&xid=4132636710
6d
1
SavedSave
Please note: only PE based candidates to apply
Responsibilities:
Managing cross-forest domains and domain controllers, user identity management and permissions across platformsDeveloping strategies for disaster recovery, offering technical support to users, and developingGroup Policies to ensure security compliances and business needsTroubleshoot Active Directory authentication, Azure AD Connect and LDAP configuration issues to support On-Premises and Cloud applicationsWork with other staff to resolve escalated and complex incidentsWork cross functional with other teams to drive business initiativesProvide complete administration of the Microsoft 365 environment and its capabilitiesQuery Exchange environment using Microsoft 365 cmdlets and online toolImplement and support security policies, such as data retention, DLP and litigation holdSupport Single Sign-On using Azure Active Directory connect with Multi-Factor Authentication and Conditional AccessManage users mobile devices through our Mobile Device Management (MDM) solutions (MS Intune)Update, contribute, and maintain local SharePoint team sites as procedures/documentation changeExperience with supporting Email gateway, anti-spam filtering, logging, email tracking and transport rulesKnowledge of managing Microsoft Enterprise Licensing and subscription is a plusTroubleshooting and resolving Azure services-related issuesConfiguring Azure services to meet the needs of the businessDesigning and managing swap space in the cloud environmentAdminister internal and public-facing dns systemsMaintain monthly Systems Operating Systems (OS) and application patch updates
Technical Requirements
IT certification in Active Directory/Azure/M365 is strongly preferredIn depth support knowledge of Active Directory, On-Premises Exchange/M365In depth support knowledge of Microsoft Active Directory Connect / AzureExperience with enterprise networking concepts and IP Subnetting troubleshootingExperience with Microsoft Office 365 applications and servicesExperience working with Azure AD implementation of Single Sign On (SSO)
Experience and Qualifications
Bachelor’s degree in information technology, Computer Engineering, or related field3-5 years of experience in Active Directory and/or Microsoft 365 administration requiredAbility to communicate in Advanced English language
Please consider your application unsuccessful if you have not received a response within two weeks of applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDE0ODA3Nzg4P3NvdXJjZT1ndW10cmVl&jid=1610913&xid=3014807788
6d
1
SavedSave
Job Description/Duties:
Systems• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support • Identify opportunities that can improve efficiency of business processes.• Investigate and resolve application functionality related issues and provide support and troubleshooting for end users.• End User Training to enable operators to successfully complete their duties.
Support• Assist System Analyst with general system related tasks when necessary.• Assist Infrastructure Technician with general Infrastructure related tasks.• After hours system support to end users.• Quick assistance with production hardware failures.Infrastructure• General assistance in swapping out faulty equipment with backup hardware / fixing onsite• General assistance and good understanding of scales, cameras, PC and price labelling equipment.• Maintaining of IT hardware to improve lifespan of hardware and reduce maintenance costs. • Price Equipment, Label printers, and workstation Maintenance
Minimum Requirements:
• Grade 12• A+ certificate• 2 years’ experience working on IT production hardware, barcode printers, scales, and price labelling equipment.• Basic computer knowledge• Troubleshooting• Practical• Functional skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDY1NDEwNzIxP3NvdXJjZT1ndW10cmVl&jid=1254607&xid=1065410721
6d
1
SavedSave
Santam Group Treasury division has a *Treasury Analyst* role available in the Front office team. This role is responsible for working with the various businesses to identify exposures; providing cash management; market information and pricing advice to the Santam Group. The role reports to the Group Treasury Manager and will be based at Santam Head Office in Bellville.
The *Treasury Analyst *is responsible for supporting the Group Treasury Manager in achieving the Group Treasury Strategy.
* To assist with building the financial analysis and reporting framework within the Treasury Management System (i.e. IT2)
* Provide input into the development and maintenance of the Treasury Operating Manual
* Perform daily Treasury Front office activities
* Responsible for the recording of external and internal transactions in the Treasury Management System
* Execute foreign currency dealing (ie. swaps; conversions etc) with various banking partners
* Collate Treasury performance reporting and perform Treasury analytics for decision making and reporting.
* Ensure timeous handling and escalation of queries within agreed timelines.
* Daily cash management of the Group’s cash by managing bank accounts and pooling agreements and investing surplus cash and overview of Treasury payments.
* Overview of the Group’s daily Treasury Report, including calculating projected close of day positions for centrally controlled cash and foreign currency accounts from bank balance reporting systems
* Assist in preparation of short-term cashflow forecasts and variance analysis of movements against actuals and revised forecasts.
* Minimum BCom / BBusSci Finance degree
* Professional financial qualification or treasury certification (advantageous)
* Minimum of 5 years’ experience in a Treasury function or Global Markets Banking environment
* Understanding of Treasury Front office operations, bank relationship management, cash management and Treasury management best practices
* Understanding of FX hedging and currency rate movements
* Sound understanding and working knowledge of financial instruments; vanilla products; settlements processes (not negotiable)
* Minimum BCom / BBusSci Finance degree
* Professional financial qualification or treasury certification (advantageous)
* Minimum of 5 years’ experience in a Treasury function or Global Markets Banking environment
* Understanding of Treasury Front office operations, bank relationship management, cash management and Treasury management best practices
* Understanding of FX hedging and currency rate movements
* Sound understanding and working knowledge of financial instruments; vanilla products; settlements processes (not negotiable)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231593&xid=1555_38192
2y
1
SavedSave
Our client, one of the biggest banks in South Africa based in Johannesburg who is a firm believer in technical innovation and leading edge financial solutions is urgently looking for a Manager, Trade Operations to be accountable for the operational performance of the Trade department through the provision of operational team management and leadership oversight in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the business.In order to be considered the following is required: Honour’s Degree or equivalent tertiary qualification is essentialMaster’s in Business Administration would be an added advantageCertified Documentary Credit Specialist (CDCS)Certificate in International Trade Finance (CITF)Certificate for Specialists in Demand Guarantees (CSDG)More than 10 years’ experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, reconciliation, SWIFT concepts, trade finance, have knowledge and experience of all trade products, Customer Relationship Management (CRM), Sanctions/complianceMore than 10 years’ experience with Risk Control Self Assessments, Key Risk Indicators, identifying incidents, performing root cause analysis, risk controlsMore than 10 years people management experience including, conflict management, coaching and mentoring staff, driving reward and recognition in the team and ensuring appropriate disciplinary action taken where required The responsibilities of the role will include: Maintain expenses within budget and report over-expenditureScrutinize income statement received from finance and interrogate each line item and raise disputes with finance and ensure correct postings on the cost centreBe involved in budget review process and make recommendations according to business needsApprove / decline any expenditure to cost centre in line with limits of authorityAttend all stakeholder engagement forums and provide and receive necessary feedback Review SLAs and escalation matrix aligned with business requirementsBuild and maintain relationships with internal stakeholders and provide internal and external stakeholder education on operational requirementsDrive service improvements within the teamTimeous response, update and resolution to stakeholder requests as to avoid service breakdowns and implement corrective/remedial actionsRaise awareness amongst staff to identify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations.Create awareness and refer all suspicious transaction as per Suspicious Transaction Reporting (STR)Coordinate staff training to ensure adherence to the regulatory rules and directives including but not limited to SARB Excon, SAR
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3NDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178743&xid=1266_47435
2y
1
SavedSave
Role purpose: The Software Engineer is responsible for creating prototypes, designing, and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome. This role is responsible for estimating user and technical stories, designing, and developing code, writing and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests. The incumbent is responsible for performing peer reviews, collaborating with architects and other developers to produce just enough design, and ensuring that enough technical documentation and training is provided for reference and operational support. This role is responsible for providing software-related operations support, including managing level two and level three incident and problem management.Core competencies, knowledge, and experience: Agile and lean programming and development of software systems in Web-scale environmentsBacklog item estimationUnit, integration, smoke and static code analysis testingArchitectural element testing e.g. APIsCreating of ETL processes by ensuring the accuracy and completeness of data which is extracted, transformed, and loaded to systemsTesting of ETL processes and Debugging:Automated testing and tools e.g. SeleniumCode reviewingSoftware incident and problem managementExpertise in multiple programming and markup languages, such as especially any ETL tool, HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, even-driven-, procedural-, functional-, and declarative programmingContinuous integration and continuous delivery methodologies and toolsDevOps culture, processes, and toolsCloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIHighly cross-functional and able to swap and perform adjacent roles at short noticeFlexibility to deal with changing projects and priorities in a short space of timeStrong problem solving skills and ability to learn new methods and processesStrong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and supportStrong communications skills, with the ability to distil difficult technical concepts into simple and actionable modulesStrong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressureWillingness to track, assess, and incorporate practice and technology developments into day-to-day workingGood understanding of the business capability / user journey, wider organizational goals, and desired product business outcomesUnderstanding of both the current Telecommunications and digital services market and emerging business and technology trends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ3NDM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162809&xid=1108_47437
2y
1
A leading UK technology and managed services provider is looking for a Junior First Line Analyst to provide end-users end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
* Always meet customer expectations
* Communication internally and to customer should be on time.
* Reflected in work logs.
* Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
* Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging
* To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.
* Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.
* To ensure familiarity with client business imperatives, technologies and support processes.
* To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.
* To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:
* Quickly identify, diagnose and troubleshoot
* Identify solutions, through either verbal, front line or Client authorised First Time Fixes
* Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales
* Accurate identification and assignment to resolver groups.
* Provide ‘proactive’ communication as well as ownership when performance or capacity-related monitoring tools alert to a threshold has breached.
* To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.
* Potential overflow logging will be required (secondary analyst to other GSD customers).
Incident Management
* To be fully responsible for progression of each ticket logged on the ticket management system irrespective of End User geography, application or resolver group
Mailbox management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIwOTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175390&xid=1555_20974
2y
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.Day to Day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.
Always meet customer expectations
Communication internally and to customer should be on time.
Reflected in work logs.
Time management:
Lunch & breaks = 1 hour daily in total
Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.
Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.
To ensure familiarity with client business imperatives, technologies and support processes.
To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.
To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:
Quickly identify, diagnose and troubleshoot
Identify solutions, through either verbal, front line or Client authorised First Time Fixes
Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales
Accurate identification and assignment to resolver groups.
Provide ‘proactive’ communication as well as ownership when performance or capacity-related monitoring tools alert to a threshold has breached.
To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.
Potential overflow logging will be required (secondary analyst to oth
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzMzNDhfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1168587&xid=1419_3348
2y
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems.
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.Day to Day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.
Always meet customer expectations
Communication internally and to customer should be on time.
Reflected in work logs.
Time management:
Lunch & breaks = 1 hour daily in total
Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.
Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.
To ensure familiarity with client business imperatives, technologies and support processes.
To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.
To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:
Quickly identify, diagnose and troubleshoot
Identify solutions, through either verbal, front line or Client authorised First Time Fixes
Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales
Accurate identification and assignment to resolver groups.
Provide ‘proactive’ communication as well as ownership when performance or capacity-related monitoring tools alert to a threshold has breached.
To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.
Potential overflow logging will be required (secondary analyst to oth
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzMyNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1166686&xid=1419_3252
2y
1
SavedSave
Purpose of role: Planning and execution of Foreign Exchange and Cash Management To monitor and understand the financial markets for opportunities / threats that affect the client portfolios. To work as a member of the foreign exchange and money market dealing desk, dealing with the execution of client requests, taking into account client mandates, market information, together with associated administration.Key Responsibilities:- Maintenance of market rates environment - Provision of rates and economic data to clients- Foreign exchange execution (spots, forwards, swaps)- Money market cash execution- Managing foreign exchange exposures, money market portfolios against respective benchmarks- Liaison with clients regarding cash, foreign exchange requirements- Liaison with banks regarding market movements, products- Develop an understanding of client businesses, investment mandates and monitor markets for opportunities/threats re client portfolios- Pro-actively inform dealing team of potential opportunities - Prepare / contribute to daily and weekly economic reports1) Qualifications:- B. Com or Relevant Financial Markets Degree- ACI Dealing certificate an added advantage - FSB Regulatory qualification would be of advantage2) Experience- Two years foreign exchange experience is essential- Foreign exchange and money market trading experience, preferably in a corporate treasury environment. - Foreign exchange, money and capital market knowledge instruments, pricing, reporting- Understanding of macro-economics and business environment- Basic economic report writing- Treasury administration queries handling- MS Word and Excel- Technical analysis will be an added advantageSpecial skills/competencies:- Mathematical abilities good numerical skills, basic financial mathematical skills - Writing skills economic reports - Thoroughness and accuracy is critical - Team player - Calm under pressure - Good time management - Good written and verbal communication skills - Good telephone manner (must be able to build relationships over the phone) - Pleasant personality - Confident / assertive - Committed and service oriented - High ethical and professional standards- Flexibility (client requirements vary)- Keen to learnSalary: R380000
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyNjkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1148959&xid=1109_62692
2y
1
Gap Insurance Customer Service Agent required at an established insurance company in Centurion.
*Duties & Responsibilities but not limited to*
* Liaise with policy holders and brokers.
* Customer Care relating to GAP Cover products & processes
* Change policy information
* Swap or adding members/dependants
*Minimum Requirements*
* RE 1 or RE 5 (not negotiable)
* Knowledge of ICD 10 Codes preferred - (ability to determine if a specific ICD 10 code is a PMB or not).
* Medical Aid or GAP Cover insurance experience.
* Good communication skills in English
* Good customer service skills.
R15 000 to R18 000 per month depending on experience and qualification(s)
*Minimum Requirements*
* RE 1 or RE 5 (not negotiable)
* Knowledge of ICD 10 Codes preferred - (ability to determine if a specific ICD 10 code is a PMB or not).
* Medical Aid or GAP Cover insurance experience.
* Good communication skills in English
* Good customer service skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwODk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1141076&xid=1555_10896
2y
1
* Take responsibility for the overall network performance and user network experience, identify weaknesses of the network, take measures for improvement, predict network dynamic changes, and manage major performance risks.
* Provide strategic solution and guidance to the client whereas client expectations are well managed.
* Assure service delivery contract compliance. Engage with the client senior-level management. provide internal support or coordinate with each department, and take responsibility for solution review, value presentation, and major risks to ensure value delivery
* Understand customers business objectives and requirements by gaining insights into networks and customers, participate in business solution development, customer guidance, implementation, and value presentation, and help customers to achieve business objectives and to take lead in network inspection to ensure customer’s targets of network modernization is achieved
* Profound knowledge of LTE/UMTS network principles of planning and optimization with rich experience and technical capability, 5G knowledge is essential.
* Adequate knowledge of delivery processes of new build projects , professional managed services , Swap projects, and network insight.
* Be able to design deliverable solutions for network planning and optimization, review and identify risks for planning and optimization service solutions in complex scenarios, and be able to clarify and guide solutions to customers.
* Be able to formulate technical implementation solutions in network planning and optimization delivery projects, perform end-to-end technical management, and project management by subcontractors or partners.
* Have excellent value management and presentation capabilities and be able to value solutions and deliverables.
* Have a sense of teamwork, good communication and expression skills, strong sense of active service, positive and enterprising work attitude and desire for knowledge.
* Candidate will be working in a muticultural environment .
* Positive, initiative and hardworking are key traits sought for this position
Education and experience
* Bachelors degree or above in communication, electronics and computer related majors (graduation certificate, degree certificate)
* Have rich experience in engineering/maintenance service analysis in the mobile communications field (referred to as candidates with network optimization experience or background)
* Profound knowledge of LTE/UMTS network principles of planning and optimization with rich experience and technical capability, 5G knowledge is essential.
* Adequate knowledge of delivery processes of new build projects , professional managed services , Swap projects, and network insight.
* Be able to design deliverable solutions for network planning and optimization, review and identify risks for planning and optimization service solutions in complex scenarios, and be able to clarify and guide solu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk2NTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139388&xid=1555_9650
2y
1
SavedSave
Qualifications: Applicable degree/diplomaITILExcellent verbal and written communication and presentation skills5 years relevant experience within an IT Support environment, of which: 2 years experience within a networking support, software and hardware support environment, and1 year experience within a call centre or service desk environment (Advantageous) Key Performance Areas (KPAs) Provide First Level Support and Diagnostics Relating to Various PC/Workstation Requirements and Other Relevant Queries.Answer support queries either onsite, telephonically or via emailAnalyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application (Assign to the correct resolver group if unable to resolve the problem).Provide physical first level support and diagnostics, assisting second Level Experts and third Level ExpertsAdminister user profiles and access rights.Handle assigned incidents effectively and efficiently.Check that call classification matches the call description.A detailed activity history must be entered into each call.Capture customer requests from varied inbound sources into the call management system.Issue users with a reference number for every incident logged.When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone callUpdate the call at least once a day with all correspondences and actions, to maintain a complete audit trail for future reference.Document in detail the resolutions and fixes used, for that corrective action to be used for future reference.Monitor system resources in order for adequate capacity to be available to meet user requirements. Recommend preventative/corrective action.Troubleshoot and support users in respect of hardware and software.Support users in the use of company authorised software and applications support e.g. MS Office.Assists with installation of printers and general support activities.Maintain planned maintenance schedule of all peripherals e.g. printers and scanners.Provide feedback and recommend action in respect of capacity, lifecycle and cost benefits of equipment.Maintain network diagram and provide desktop Support to all users as required.Maintain all hardware on workstations and deliver first and second line technical support on all workstations within area of service.Co-ordinate, install, set up and complete departmental moves with regards to IT equipment.Conduct swap-out of existing workstations, switches, notebooks, printers, monitors and any other physical component required during service restoration.Upgrade workstations, laptops and other hardware, as required, in line with existing maintenance contracts.Build new workstations, laptops, printers and any other required hardware configuration.Fulfil the role of SDA whilst on a shift rotation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1MzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126125&xid=1109_55323
2y
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