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Join our team at Elite Hair and Beauty, as we seek a dynamic individual to manage our front desk with a warm smile and professional demeanour. As our receptionist, you'll be the face of our salon, responsible for welcoming clients, coordinating appointments via phone, email, and social media, managing payments, and ensuring the overall well-being of our establishment. We're looking for someone with exceptional people skills, efficient computer proficiency, clear communication abilities, and a knack for delegation. Own transportation is a must. For consideration, please email Dylan at dylan@elitehair.co.za. This full-time position is available starting May 14, 2024.
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Purpose of the JobThe purpose of the role is to develop and support deliverables as determined by the business need for Operational Management Information, Internal data requirements, and external reporting requirements.Support of the evolving Data and Insights capability.Job related skills:The individual is expected to demonstrate the following critical skills for fulfilling the role:Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.Customer service: Commits to achieving high-quality results and provides prompt, suitable, and personalised service to customers that meet their needs. Take personal accountability for delivery.Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.Analytical thinking: Understand a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.Resilience: Responds to stressful situations calmly and proactively and keeps self and team focused on balancing personal energy with business results.Teamwork and cooperation: Cooperate with others to accomplish common goals.Persuading and influencing: The capacity to persuade, convince, and influence others to achieve desired results.Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.Trust and integrity: Show sincerity, honesty, and consistency in words and actions.QualificationsRelevant Commerce degree in IT, Finance, Economics, Statistics, Investment Management or Business Management.Excellent verbal and written communication skills.Minimum 5 years’ experience in a database development environmentExperienceAt least 5 years’ experience in a Financial Services Customer Service, Asset Manager or an Investment Platform business.Experience in delivering exceptional customer service.Experience in solving complex problems for customers (internal or external).Experience in building successful relationships and working collaboratively across departmental teams.Experience at working in a fast paced, proactive and delivery focused environments.Familiar with Agile project methodology and JIRA Service Desk, JIRA and Confluence processes.Solid understanding of database design principles.Experience in creating re-usable code and apply standards and best practices to that codeStrong SQL or T-SQL or PL/SQL coding skills, and solid understanding of complex ETL packagesWorking Knowledge and Experience using SSIS or similar ETL tool a mustWorking Knowledge and Experience of data warehouse development (development and maintenance of large-scale databases)Working Knowledge and Experience using Qlikview, Qliksense, SSRSWorking Knowledge and Experience on MS PowerBI stack (PowerPivot, PowerView and PowerQuery experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTA0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780048&xid=1108_179044
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Hospitality Services Procurement Manager - JHBIntroductionHospitality Procurement Manager required to manage head office procurement department for multiple venues.Duties & Responsibilities* Food and beverage, equipment supplier and product sourcing with best quality and price negotiations* Ensure costs reduced without compromise to quality and maintain supplier service levels* Identify procurement requirements per new contract* Supplier appointment criteria in line with BBBEE & other company policies for BEE and SME suppliers* BBBEE monthly reporting* ISO 9001, POPIA, ESG, HACCP, R638, R146 labeling, SANS 10049 compliance* Procurement policy review and development* Supplier relationship management through visits* Ordering system review and approval of catalogues and product mapping* Reporting on missed savings* Keep abreast of new products* Supplier database and document maintenance and appointing new* Help desk management* Staff management - procurement officers including recruitment, performance, training and development Desired Experience & Qualification* BCom degree or similar* Hospitality/catering industry experience a MUST* Srong Excel and Accpac/Sage 300 skills* Strong communication, negotation, leadership and management* Self-managed, hands on individualPackage & RemunerationR50 000 CTC per month (including Provident Fund), plus travel costs
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193221&xid=1266_51186
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* Monitoring of customer environments
* Identifying, logging, categorising, prioritizing, investigating, diagnosing, restoring and resolving of Incidents
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Service requests
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Changes
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Problems
* Maintaining accurate data in the Configuration Management System
* Functional and Hierarchical Escalations
* Peer training and upskilling
* Event Management Process
* Customer Engagement
* Reporting (Daily, weekly and monthly)
* Technical Support
* Compiling Billing Packs
* Participation in the Service Asset and Configuration Management Process
* Supporting customer environments
* SLA Management
* Incident and problem fault finding and resolution (all aspects of the request of incident)
* Document support activities (training and how-to manuals)
* Email, telephony and event source capturing
* Multi Tier environment (engage with multiple customer service and help desks)
* Function related experience: 5 years
* Other experience: 3 years in IT, Fire and Security and Telecommunication fields
* Matric
* Qualification in Networking and Products specific to the Companys Digital Infrastructure product and service catalogue
* Ability to build consensus and relationships with customers (internal and external) and service delivery team.
* Excellent communication skills.
* Intermediate to advance Technical skill level
* Solid understanding of Companys Digital Infrastructure Product and service Catalogue
* Solid understanding of Solution Implementation
* Certification (Networking and Fire and Security)
* Solid understanding and ability in ITSM Processes
* Understanding of the POPIA and GDPR Act
* Function related experience: 5 years
* Other experience: 3 years in IT, Fire and Security and Telecommunication fields
* Matric
* Qualification in Networking and Products specific to the Companys Digital Infrastructure product and service catalogue
* Ability to build consensus and relationships with customers (internal and external) and service delivery team.
* Excellent communication skills.
* Intermediate to advance Technical skill level
* Solid understanding of Companys Digital Infrastructure Product and service Catalogue
* Solid understanding of Solution Implementation
* Certification (Networking and Fire and Security)
* Solid understanding and ability in ITSM Processes
* Understanding of the POPIA and GDPR Act
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY5MDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1264066&xid=1555_69035
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At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 tojoin their dynamic team.
Troubleshooting and Incident resolution with limited assistance from seniors
Understanding of incident prioritization and business impact (SLA and turnaround times)
Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
To update, resolve or close incidents and requests on the service desk system on a daily basis
To perform project related activities and tasks
To perform ad hoc activities for other service lines as required
Daily Incident Management
Capturing incidents & requests
To carry out preventative maintenance
To effectively communicate and provide feedback to key stakeholders
To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
Participation in providing training to customers as required
Produce timely and detailed service reports
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxMjg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251301&xid=1555_61285
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IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.
* Triage incidents and service requests via phone, e-mail, communicator, ServiceNow.
* Troubleshoot end user incidents and where possible resolve upon first contact.
* Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
* The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence.
* This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administrative experience within a medium / large organisation.
* Application deployment and maintenance, including testing and documentation.
* Practical understanding of computer hardware and software.
* Experience working with Call logging systems e.g. ServiceNow.
* Experience of Java in a desktop environment
Desirable Skills:
* Supporting a mobile workforce within a secure enterprise environment
* Experience of general administration of Office 365 or similar
* Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
* Endpoint protection products e.g. Lumension.
* Experience with Video Conference solutions e.g. Polycom and presentation systems.
* Microsoft System Centre Configuration Manager
* Mobile Device support.
* VPN support e.g. Zscaler
* A strong interest in computers and technology outside of work.
* MCP or Network Plus
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
- Matched giving for your fundraising activity
- Flexible working hours and work-from-home opportunities
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- A day off on your birthday
- Two days volunteering leave per year
- 2 days monthly for self-development and your innovation ideas
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268513&xid=1555_71487
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As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *BUSINESS DEVELOPMENT MANAGER* with extensive experience
This position often requires an experience of between seven to ten years. The business development manager (BDM) is often the first point of contact a new potential client will have with a business when they are seeking information on the products and services the company provides. The business development manager, or BDM, informs others about company products and services and acts as the point of contact for new clients and their assigned existing clients The key role for this position is carrying out strategic planning for the company’s future development, and looking for ways of expanding the company’s horizon. A business development manager is the force behind generating new contacts and sales leads, and as such is important personnel and highly prized in any company. Unlike some other jobs where all they do is sit behind the desk; this position entails spending a lot of time visiting customers/clients.
The following job description of a business development manager shows the common duties, tasks, and responsibilities you carry out
* Responsible for developing the new business pipeline coming in to the company
* Set up and manage alliances and relationships with various third-party companies
* Perform analytical preparation for opportunities for potential growth for the management
* Create plan for employee training, motivating them for optimum performance in the duties
* Generate new contacts and sales leads for the company
* Acquire knowledge of the outside market and competitors of the company
* Leverage on various expertise in the company, including every intellectual property and existing technologies to expand the company’s influence; bringing into the market new products; services and business
* Identify sales leads and pitch offers to customers
* Maintain a good relationship with clients and new contacts
* Follow up of new and potential business opportunities
* Write specifications and proposals
* Organize training and workshop programs
*Business Development Manager Responsibilities:*
* Contacting potential clients to establish rapport and arrange meetings.
* Planning and overseeing new marketing initiatives.
* Researching organizations and individuals to find new opportunities.
* Increasing the value of current customers while attracting new ones.
* Finding and developing new markets and improving sales.
* Attending conferences, meetings, and industry events.
* Developing quotes and proposals for clients.
* Developing goals for the development team and business growth a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4NzkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1263372&xid=1555_68791
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Client Details:*
Our client is an international highly successful software development house with a niche focus in the telecommunications and payment gateway sector. With 20 years of proven success and phenomenal growth, this client has an incredible training and mentorship program. Your colleagues will be Agile in approach, highly qualified and awesome people. Continuous improvement is a way of life which is reflected in a flat organisational organogram where you are encouraged to participate, contribute and your opinion will be valued. Each person is encouraged to be themselves. For those that are ambitious, this is the best organisation to fast track your way up the career ladder. Those that enjoy routine are encouraged and supported to be subject matter experts.
*Role Responsibilities:*
* Acting as internal Product Owner on the RA/FM projects.
* Driving product innovation / improvement of the RAFM services.
* Working closely with the development team to be part of the new design and features or improvements of the product.
* Designing / implementing the Revenue Assurance and Fraud Management Framework.
* Contributing to end-to-end solution design and scope of work.
* Contributing to the solution design in conjunction with the Solution Architects.
* Responsible for the quality of the feature content development for the project.
* Performing testing / handover to ensure the deliverable meets the required standards.
* Reviewing RA daily baseline reports for discrepancies / revenue leaks.
* Communicating with the customers on findings regarding the report analysis.
* Training, guiding and assisting customers.
* Providing consultation to customers on ad-hoc RA queries.
* Maintaining existing RA controls (align with new business rules etc).
* Setting up and designing new and ad-hoc reports.
* Reviewing quality of daily and monthly reporting and ensuring timely submission thereof.
* Mentoring team members and supporting efforts to cross-train staff.
* Contributing to the change management.
* Maintaining service desk tickets with regards to SLAs, investigations and ad-hoc queries etc.
* Performing in-depth investigation of complex discrepancies and irregularities.
* Managing / resolving discrepancies and irregularities derived from SLAs and customer requests.
* Contributing to the tool maintenance.
*Qualifications:*
* 4 Year Relevant IT Degree required / NQF level 7
*Relevant Skills / Experience:*
* 6+ Years experience with data analytics/ information systems
* Programming experience an added advantage
* Knowledge of relational database and stored procedures
* SQL high level understanding and application
* Analytical knowledge and application
* Experience with Oracle
* Telecoms Ind
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4MDExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1262350&xid=1555_68011
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The Role: Essential function: Monitoring of customer environmentsIdentifying, logging, categorising, prioritizing, investigating, diagnosing, restoring and resolving of IncidentsIdentifying, logging, categorising, prioritizing, fulfilling and resolving of Service requestsIdentifying, logging, categorising, prioritizing, fulfilling and resolving of Changes Identifying, logging, categorising, prioritizing, fulfilling and resolving of Problems Maintaining accurate data in the Configuration Management System Functional and Hierarchical Escalations Peer training and upskillingEvent Management ProcessCustomer EngagementReporting (Daily, weekly and monthly)Technical SupportCompiling Billing PacksParticipation in the Service Asset and Configuration Management Process Supporting customer environments SLA ManagementIncident and problem fault finding and resolution (all aspects of the request of incident) Document support activities (training and how-to manuals)Email, telephony and event source capturingMulti Tier environment (engage with multiple customer service and help desks)Skills and Experience: Essential Qualification: Qualification in Networking and Products specific to the NEXTEC DI product and service catalogue Experience requird: Ability to build consensus and relationships with customers (internal and external) and service delivery team.Excellent communication skills. Intermediate to advance Technical skill levelSolid understanding of NEXTEC DI Product and service CatalogueSolid understanding of Solution ImplementationCertification (Networking and Fire and Security)Solid understanding and ability in ITSM ProcessesUnderstanding of the POPIA and GDPR Act
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU5NTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215834&xid=1108_59573
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Gijima is a complete personnel consultancy for the selection and recruitment of staff, from trainee to executive level.
PURPOSE The purpose of this role is to Develop, Maintain and Support new and existing .NET systems
QUALIFICATIONS Degree in Information Systems, Computer Science, Engineering or equivalent international certification
EXPERIENCE
* 5 -7 years’ experience in C# software development
* Good experience in a manufacturing environment
* Understanding and interpreting of business requirements, coding solutions and managing complex architectures
* Understanding of agile principles, architecture design and best practices
* Languages: C#, Razor, PL/SQL, TSql
* User Interfaces: Winforms, Blazor, MAUI, WinUI 3
* DevExpress Suite
* Services & Messaging:
* Web API, WCF Services (XML, JSON, gPRC)
* Architecture & Frameworks:
* Clean / Onion Architecture, Microservice architecture
* CSLA, OpenId Connect, Serilog & Splunk,
* Design principles: Design patterns, SOLID, test driven, event driven, lean principles, data structures
* Methodologies
* Hybrid Agile (Scrum)
* Toolsets:
* Source Control: Git, Azure Devops (CI & CD)
* Incident management: Jira & Jira Service Desk
* Databases:
* Oracle & MSSQL – Develop and maintain PL/SQL, Triggers, Stored Procedures, Functions and Packages
* Legacy: VB6 applications to be ported to .NET
* General:
* Microsoft Visio (UML)
TECHNICAL COMPETENCIES & EXPERIENCES RESPONSIBILITIES *General*
* Completeness and accuracy of code (work product) vs. allocated tasks
* Ensure that project tasks are delivered in accordance with larger project objectives
* Adhere to and apply software development policies and standards
* Ensure accurate estimates on development effort
* Proactively report on potential slippage or deviation
*Business Requirements*
* Gather and understand the business requirements
* Architect a software design, build code and configure
*Testing*
* Perform unit testing for all custom code and ensure quality for test cases, where applicable
* Define and report on outstanding known errors and workarounds (bugs)
* Ensure that the development, testing and production environments meet set requirements
.Net, Developer, C#
.Net, Developer, C#
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NzYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192667&xid=1555_26762
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Our global client is looking for an IT Procurement Officer to join their team. You would be responsible for managing all aspects of internal and customer purchasing, including evaluating suppliers, products, and services, negotiating contracts, and processing purchases. You will also provide support to the Service Desk Team for change resolution cases. Requirements: Proven work experience as a Stock Controller, Procurement Officer or similar roleGood understanding of supply chain proceduresWorking knowledge of inventory management software (e.g. NetSuite or SAP)Make professional decisions in a fast-paced environmentGood communication and negotiation abilitiesAn eye to detail and high standard of presentation of workFlexibility to take on a variety of tasks while not being distracted from key prioritiesAbility to take ownership of tasks and drive through to a resolutionExposure to products and services supported by the Service DeskVery good organisational skills with the ability to multi-taskPrimary Responsibilities: Enter purchase details (vendors information, invoices and pricing) into internal databasePlace orders, track shipments and address any delays as neededMaintaining and updating list of suppliersCreating estimates for clients and raising orders for suppliersFulfilling client orders and ensuring these are billedDay-to-day management of non-technical client details on systemsEnsuring that approved purchases are cost-efficient and of high qualityIdentifying continual service improvement opportunitiesAdoption of, and contribution to processes and procedures to support working practicesAssisting the SDTL with the delivering of and driving of the groups KPIs across the SDT Please apply directly online if you meet the above requirements. Please note, due to a very high influx of CVs, our consultants cannot reply to all applicants; because of this we will ONLY contact candidates who are deemed suitable. If you do not hear back from a consultant within 5 to 10 working days of your application, please consider yourself unsuccessful this time around.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNzk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189122&xid=1108_51796
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The Role: Responsibilities: Technical support and incident managementResolves incident services request allocated timeframes, specified by SLAsDiagnose, and troubleshooting of IT systemsCreate user accounts, groups and reset password, on Active Directory  Skills and Experience: Required Qualification: ITIL foundation,IT National Diploma,A+,N+,MCP,NQF,Level 4 Technical Support Experience required: 2-3 year experience in IT Support/Service DeskA minimum of 2 years relevant experience supporting client computer devicesAdvanced desktop support knowledge and strong technical abilitiesWorking knowledges of Microsoft Windows 10 as well as various software packing including MS office365
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IT Support Desk AnalystOur client, an International Managed Service Provider, is growing their existing team based in the Cape Town CBD. They are looking for experienced IT Service Desk Analysts. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications over the first year of employment. IMPORTANT: Candidate must reside in Cape Town as this is an onsite position. It is advantageous if the Candidate has worked for an MSP for at least 1 year.Essential duties and responsibilities of the IT Service Desk Analyst include but are not limited to:Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).Escalate unresolved issues to Team Leads.Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.Requirements:At least one year experience as an IT Support Desk Analyst. It would be advantageous to have worked for a MSP.A matric certificate.Two years of experience with Windows, Microsoft Exchange and Office 365.Excellent command of the English language.Strong typing skills.Good people skills.Strong analytical and problem-solving skills.Work in-office in Cape Town’s CBD.SDA shifts are based on US times and the candidate would need to work those hours. (1100-2300 SAST)Remuneration: Based on experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODgyNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779692&xid=1108_178824
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REQUIREMENTS/ QUALIFICATIONS: Own Vehicle and drivers licenseMinimum Microsoft Azure Administrator (AZ-104)CCNA / Fortigate NSE4 (Advantageous)Strong documentation skills and deadline drivenMinimum 5 years working in an IT Service Desk environment DUTIES AND RESPONSIBILITIES: Provide 2nd line remote desktop and server support to multiple SLA clientsCustomer centric, provide telephonic and email technical support in a professional manner.Identify and provide proactive client management strategies, processes, and proceduresProvide networking and storage support.2nd line Active Directory, O365 Exchange, Intune, and Azure administrationMonthly Server maintenance across all SLA clientsVOIP and Wi-Fi support and administrationIn-house and 3rd party application support2nd line technical resource for IT Projects, highly organised and able to be self-sufficient.Contribute to identifying growth opportunities initiativesDesign, document, implement, manage, and report on processes, procedures, and policiesPlease note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcyODU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1266648&xid=1108_72859
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REQUIREMENTS/ QUALIFICATIONS: Drivers license Minimum 3 years Field Service experience Minimum N+ certification or equivalent and hands on experience Excellent communication and reporting skills Good technical and troubleshooting skills CCNA | Microsoft 365 | Fortigate NSE qualification or equivalent (Advantageous) DUTIES AND RESPONSIBILITIES: Manage the daily operations of the IT Service Desk and/or client deployed to. Provide onsite support troubleshooting hardware and software issues Provide 1st and 2nd level desktop, networking, and application supportEnsure that all allocated SLA requirements are escalated timeously and adhered to. Examine and ensure that all infrastructures remain functional with minimal downtime Identify potential risk areas and raised to the Field Service Manager Ensure all allocated project work tasks delegated meet allocated deadlines Be able to provide additional after-hours remote support from time to time Identify and provide proactive client management strategies Identify potential risk areas and ensure that these are flagged to the Field Service ManagerLiaising with 3rd parties, suppliers, and vendorsEnsure quality control is in place for all work that is generated by the IT department Create and manage processes to optimize performance within the IT department Deliver national client support services as required Identify cost saving opportunities and initiatives for the Company and its clients Identify growth capability and project opportunities (Presales) Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert
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A leading fashion retailer is looking for a Business Analyst to join their IT department at their head office in Salt River, Cape Town. The successful candidate will be responsible for providing ongoing application and functional support to all business users.
* Work with business users, IT support teams and suppliers, to manage and effectively resolve business systems- and process application problems
* Timeous resolution of ERP problems/queries
* Escalation management (internal & external)
* Liaison between business & IT service desk
* Provide relevant feedback to the business
* Assist in translating business/user requirements/processes into a system design
* Collaborate with all key stakeholders, including development teams, to understand business requirements
* Co-ordinate user acceptance testing
* Create test plans
* Perform/assist with system testing and feedback results
* Document & assist with training of new business initiatives or -changes to existing systems or processes
* Engagement with software vendors
* Minimum 3 years relevant experience as a Business Analyst
* Good knowledge of IT business systems
* Functional and Technical support experience on ERP systems, preferably in a Dynamics Navision environment
* SQL skills advantageous
* Strong customer service focus
* Strong analytical skills
* Good problem-solving ability
* Process thinking ability
* Teamwork
* Good interpersonal skills
* Strong and effective verbal- and written communication skills
* Minimum 3 years relevant experience as a Business Analyst
* Good knowledge of IT business systems
* Functional and Technical support experience on ERP systems, preferably in a Dynamics Navision environment
* SQL skills advantageous
* Strong customer service focus
* Strong analytical skills
* Good problem-solving ability
* Process thinking ability
* Teamwork
* Good interpersonal skills
* Strong and effective verbal- and written communication skills
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
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We are seeking an ERP System Software & Hardware Engineer for our client in the Automotive Industry in Johannesburg.
Job Description:
Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge
Communication and problem-solving skills to deliver support services for business applications
SAP
The successful candidate for the role will be responsible for the following systems/apps (but not limited):
Evolve
Xperteck
Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions
To provide proactive support to internal staff, and external customers:
Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
Pre and post-information systems implementation, and support with process owners
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
Maintain data quality and integrity within the system
Ensure all critical services/systems are monitored
Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
Carry out system maintenance tasks and processes to agreed schedules
Supplier management: Manage relationships with approved suppliers
1st/2nd level support
Log calls
Assign priority to calls low, medium, urgent, high, critical
Update the system in real-time
Problem analysis – identify recurring problems and report in weekly meetings Alert Management
Use and update the knowledge base of the system
REQUIREMENTS
Diploma / Certificate in Information Technology: System support or similar
Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
Experience in database systems, reporting, and query tools
Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
Effective time management skills and ability to prioritize work a
SECTOR: Automotive
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*Description:*
End User Computing Networking Engineers provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
The Network Engineer focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
*Monitor infrastructure *
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
*Identify problems and errors *
The Network Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
*Ensure resolution of incidents and requests *
They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions.
Where necessary, they escalate requests and exceptions to the 2nd line support team.
They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
*Incident management *
When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing and escalating the support calls. They also provide telephonic support to clients where required.
They update incidents with progress and resolution details.
*Shift management *
Network Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
*Reports *
Network Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current processes an
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