L2 Service Desk Microsoft Engineer

REQUIREMENTS/ QUALIFICATIONS:
Own Vehicle and drivers license
Minimum Microsoft Azure Administrator (AZ-104)
CCNA / Fortigate NSE4 (Advantageous)
Strong documentation skills and deadline driven
Minimum 5 years working in an IT Service Desk environment
DUTIES AND RESPONSIBILITIES:
Provide 2nd line remote desktop and server support to multiple SLA clients
Customer centric, provide telephonic and email technical support in a professional manner.
Identify and provide proactive client management strategies, processes, and procedures
Provide networking and storage support.
2nd line Active Directory, O365 Exchange, Intune, and Azure administration
Monthly Server maintenance across all SLA clients
VOIP and Wi-Fi support and administration
In-house and 3rd party application support
2nd line technical resource for IT Projects, highly organised and able to be self-sufficient.
Contribute to identifying growth opportunities initiatives
Design, document, implement, manage, and report on processes, procedures, and policies
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.