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Purpose of the Job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Key Performance Areas include: Assisting with Club Administration when necessaryCash managementCommunication with members and staffManaging of ReceptionistMonitoring of access and overrides for staff and membersReception stock controlResolving member complaintsTraining of Receptionist Experience & Competencies Required: Ability to motivate staff and lead by exampleAdvanced levels of administrative accuracyDisplay friendly and efficient qualities that reflect the Planet Fitness wayDisplay uncompromising levels of honesty and integrityHave excellent communication skills and be able to liaise at all levelsIntermediate PC skillsMust be able to work shiftsPossess high level energy levelsPrevious experience within a front desk or welcome desk position added advantageProven track record in managing staff, planning, organising, conflict handling and problem solvingHave reliable transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwOTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1208681&xid=1109_80954
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Purpose of the Job Responsible for greeting members and delivering exceptional customer service assistance. Key Performance Areas include: Answering telephonesCustomer service drivenEfficiently assisting & resolving queriesGreeting & accessing membersProvide members with a positive first impressionResponsible for ensuring reception effectively & efficiently controlledSuperior communication skills Experience and Competencies Required Basic PC literacyDisplay friendly and efficient qualities that reflect the Planet Fitness wayFlexi hours / shiftPossess high level energy levelsPrevious experience within a front desk or welcome desk position is an added advantageHave reliable transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2MTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162405&xid=1109_66165
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Our client in the IT industry is looking for an experienced and vibrant Wintel System Administrator to join their dynamic team in Woodmead, Johannesburg. PROFESSIONAL SKILLS AND REQUIRED QUALIFICATIONS: • 4+ years working experience in a similar role in a large-scale organization/environment.• Expertise in Windows Server, 2012 and 2016.• Expertise in Active Directory, including ADFS and Azure AD• Knowledge of VMware and other virtualization technologies such as Hyper-V.• Knowledge of PowerShell DSC, batch, VB, WSH, PERL.• Good understanding of Internet technologies and concepts such as DNS, TCP/UDP, HTTP, SMTP, FTP.• Knowledge of storage technologies such as DFS, RAID, SAN, and NAS.• Microsoft Certified Systems Engineer or Enterprise Administrator on Windows Server 2008 or equivalent certification.MAIN RESPONSIBILITIES: • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly• Monitor datacentre health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed• Perform routine/scheduled audits of the systems, including all backup
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MzQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189363&xid=1109_74343
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Service Desk Analysts GERMAN SPEAKING Salary: R15-20K Per Month Purpose of Position: Complement Recruitment are recruiting for 4 x Service Desk Analyst positions (IT Support) for Permanent positions based in Johannesburg, Gauteng (Sandton, Woodmead surrounding areas). The purpose of the analysts is to provide customer support in terms of services / software / network / hardware or products in the German language. minimum B2 Level CERF Standard. To handle calls, chats, e-mails and tickets, to analyse them and to solve them depending on the degree of priority and within an optimum time, according to the agreed upon procedures and standards in the SLA (Service Level Agreement).Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements : PLEASE NOTE : Applicants who do not speak German will not be consideredMust be fluent in German NON-NEGOTIABLEGerman language Minimum B2 Level CERF Standard.Own Transport (office/on-site for minimum 6 months)Excellent English and German language communication skills Technical Competency: ü Knowledge of Microsoft Office and other Software & Hardware Operating Systemsü E-mail, Admin and customer service responsivenessü Knowledge about connecting and installing peripheral equipment Acrobat Reader (searching within the document) SKILLS AND KNOWLEDGE: General Skills: ü Ethics and integrityü Organizational affiliationü Team orientedü Results orientedü Creativity/Innovationü Behaviour/Adaptability flexibilityü Stress toleranceü Explorationü Respect for the individualü Excellent work standards Professional Skills Required ü Verbal and written communicationü Active listeningü Planning and organizingü Attention to detailsü Analysisü Problem solving abilityü Customer oriented DUTIES: Key Responsibilities: Acquisition of the specific and required information for performing the job that the Employer provides him/her with.Receiving requests on the phone, by chat, by e-mail or requests sent online.Providing level 1 technical support to solve the requests sent from the customers.Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.Observes the working procedures and depending on the complexity of the request, forwards or guides the cu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMzE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183685&xid=1109_72317
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Salon Receptionist/Coordinator and Hostess (JB1473) Sandton City R8500 per month neg + Retail Commission Initial 3 Month contract with view of permanent, Candidates are to be available immediately for an immediate start Educational requirements: Grade 12Previous experience within retail (Customer service) and salon environmentReception and frontlineGood command of EnglishAble to handle a very busy salon with loads of pressureMust be prepared to work retail hoursMust be available to start immediatelyDuties and Responsibilities: Before applying for the following post please read the entire advert to the bottom to ensure that you fit the role and are comfortable with all the requirements.Upmarket busy salon in Sandton CityThe ideal candidate needs to come from a background similar to that of retail within the beauty department or hostess (must be used to spending long hours on your feet)This is not an office environment and you will not sit at a desk, you will be interacting with clientele permanentlyThe working hours are retail working hours, therefore must be prepared to work long hours including alternative Saturdays and SundaysThis post is not for the faint of heart, we are seeking a very outgoing personality who loves interacting with people
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU5MDQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131036&xid=1109_59043
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Qualifications: Applicable degree/diplomaITILExcellent verbal and written communication and presentation skills5 years relevant experience within an IT Support environment, of which: 2 years experience within a networking support, software and hardware support environment, and1 year experience within a call centre or service desk environment (Advantageous) Key Performance Areas (KPAs) Provide First Level Support and Diagnostics Relating to Various PC/Workstation Requirements and Other Relevant Queries.Answer support queries either onsite, telephonically or via emailAnalyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application (Assign to the correct resolver group if unable to resolve the problem).Provide physical first level support and diagnostics, assisting second Level Experts and third Level ExpertsAdminister user profiles and access rights.Handle assigned incidents effectively and efficiently.Check that call classification matches the call description.A detailed activity history must be entered into each call.Capture customer requests from varied inbound sources into the call management system.Issue users with a reference number for every incident logged.When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone callUpdate the call at least once a day with all correspondences and actions, to maintain a complete audit trail for future reference.Document in detail the resolutions and fixes used, for that corrective action to be used for future reference.Monitor system resources in order for adequate capacity to be available to meet user requirements. Recommend preventative/corrective action.Troubleshoot and support users in respect of hardware and software.Support users in the use of company authorised software and applications support e.g. MS Office.Assists with installation of printers and general support activities.Maintain planned maintenance schedule of all peripherals e.g. printers and scanners.Provide feedback and recommend action in respect of capacity, lifecycle and cost benefits of equipment.Maintain network diagram and provide desktop Support to all users as required.Maintain all hardware on workstations and deliver first and second line technical support on all workstations within area of service.Co-ordinate, install, set up and complete departmental moves with regards to IT equipment.Conduct swap-out of existing workstations, switches, notebooks, printers, monitors and any other physical component required during service restoration.Upgrade workstations, laptops and other hardware, as required, in line with existing maintenance contracts.Build new workstations, laptops, printers and any other required hardware configuration.Fulfil the role of SDA whilst on a shift rotation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1MzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126125&xid=1109_55323
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The role of the Analyst Developer includes (but is not limited to) the following duties: - Design, develop, document, analyze, create, test and modify computer systems, programs and integrations.- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications- Arrange project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.- Program the computer by encoding project requirements in computer language; entering coded information into the computer.- Analyze user information system needs.- Document the functionality and requirements.- Research, evaluate and recommend solutions and appropriate technology to meet users needs.- Provides reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk.- Maintains computer systems and programming guidelines by writing and updating policies and procedures. - Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.Minimum Requirements: - Experience in the following development languages:- C#- SQL (any platform: T-SQL, MySQL, Oracle, etc)- ASP. Net / Java Script / HTML / CSS- Web Services (SOAP, REST)- .Net Framework- XML- IIS- API Development- OO Development Methodologies- An understanding of SOA- Ideal - MVC or MVVM Design Pattern- WPF (Windows Presentation Foundation) & XAML- WCF (Windows Communication Foundation)- PowerShell- UML
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131280&xid=1109_60256
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Purpose of the Job Responsible for greeting members and delivering exceptional customer service assistance. Key Performance Areas include: Answering telephonesCustomer service drivenEfficiently assisting & resolving queriesGreeting & accessing membersProvide members with a positive first impressionResponsible for ensuring reception effectively & efficiently controlledSuperior communication skills Experience and Competencies Required Basic PC literacyDisplay friendly and efficient qualities that reflect the Planet Fitness wayFlexi hours / shiftPossess high level energy levelsPrevious experience within a front desk or welcome desk position is an added advantageHave reliable transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwNTgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1208095&xid=1109_80583
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Job Description: The successful applicant will be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms. Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried outEffective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding callsAssist and guide organizations to achieve maximum profit and improved controls in a highly competitive marketDeconstruct client issues and analyse the various business solutions in all regions, via various communication channelsEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queriesRender functional business support to the customer via telephonic, email, Skype and Team ViewerUnderstand the client business processes and associated financialsJob Requirements: BCom or degree in Information Systems would be advantageousKnowledge and prior experience in accounting systemsKnowledge of databases and application development environmentsMinimum of 3-year experience in similar positionAnalytical and problem-solving skills with reference to businessExceptional communication and people skillsValid Drivers LicenceWillingness to travel within the Gauteng area
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4Xzc0MDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1269091&xid=1108_74097
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Our client, a leading German Multinational Vehicle Manufacturer, urgently requires you, a seasoned AWS Solutions Architect.Principal Responsibilities: Architect and develop the AWS cloud to provide a reliable and consistent colleague/client experience.Take a proactive approach to continually reviewing and optimise the AWS environment.Implement automated failovers, redundant/HA systems and DR/BC measures to ensure that the company achieves a 99.999% uptime.Plan/Execute on projects and other cost savings initiatives.Work with IT and business leaders to explain the benefits of design and architecture transformations.Mentor and support Systems/Network/Security/Service Desk team on tickets that are above their technical expertise.Education, Experience, Skills and Abilities Requirements: Minimum 5 years of AWS hands on experience.Very strong technical knowledge of VPCs, CloudWatch, Systems Manager, S3, EC2, Lambda expressions and IaC (Terraform or CloudFormation).Understand/Execution of AWS Cost Management tools and remediation activities.Strong understanding of network concepts is required (DHCP, DNS, VLANS, etc).AWS Professional level certification (Solutions Architect).Highly self-motived, highly available, and driven to exceed colleague expectation.Ability to think critically and logically under pressure.Strong technical experience with proven history of troubleshooting complex, cross segment, cross office, and cross team problems.*Only Shortlisted Candidates Will Be Contacted*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUzMzI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195113&xid=1108_53326
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Duties and Responsibilities: Support users with Office application issuesMonitor the ticketing system for Office application issues.Troubleshoot and resolve Office application issues reported by users.Advise users and respond to queriesReroute incorrectly assigned tickets and update tickets within SLARespond to queries and advise users Investigate user requirements and authorise application accessMonitor for users requests for higher license levels or new Office applications.Investigate and determine the appropriate software or license for the requirementApprove or decline request based on the investigationCreate and document standards, FAQs, wikis and other help materialPrepare and maintain help material for user, in the form of FAQs, Wikis and the like.Create and document standards in the Office application spaceTraining help desk to field basic issuesTrain help desk and first line technical staff to field basic queries and troubleshoot simple issues related to Office applications.Create quick reference guides to support the training ReportingKeep management informed on workload and progress via a weekly report.Timeous escalation of critical issues to management Qualifications: MatricBS/MS degree in Computer Science, Engineering, MIS, or equivalent with experienceMicrosoft Office Specialist: Expert (Office 365 and Office 2019)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYxNjg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1217885&xid=1108_61684
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We are looking for a capable and friendly front desk assistant to work at our reception area.Responsibilities:Reporting to management and performing administrative duties.Answering telephone calls, as well as screening and forwarding calls.Scheduling and confirming appointments, meetings, and events.Welcoming and assisting visitors in a friendly and professional manner.Handling basic inquiries and sorting mail.Copying, scanning, and filing documents.Monitoring office supplies and ordering replacements.Keeping the reception area tidy and observing professional etiquette.Performing other administrative tasks, if required.Requirements:Exceptional ability to create a welcoming environment.Experience in answering and screening calls, as well as scheduling appointments.Ability to observe business etiquette and maintain a professional appearance.Proficiency in appointments scheduling and call forwarding systemsWorking knowledge of printers, copiers, scanners, and fax machines.Excellent interpersonal and communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NzYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194300&xid=1109_75762
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IT Company based in Bryanston (combination office and remote work), has a vacancy available for an IT Systems Engineer to join their team. The ideal candidate needs to have at least 4 years of relevant work experience with IT System support, making use of Windows and Linux/Unix OS as well as have Virtualisation, private & public cloud technical competence. This is a permanent position with medical aid, pension fund, group life, performance-based bonus, compensation for 2x standby weekends per month, as well as compensation for possible overtime worked.
This is a dynamic and growing company that rewards great performance with not only the standard progression path but also offers exciting opportunities to those wishing to expand their horizons.
The Systems Engineer will be looking after operating systems, business applications and
supporting system applications (such as monitoring tools). As a systems engineer, you will ensure optimal health of several components and deliver to specific goals (you will be
able to decompose goals into interventions and tasks) set by the Production Manager.
Duties:
* Provide support services to clients and technical employees, that delights and is easy to trust
* Monitor and maintain all IT systems within the group
* Support the operations manager in maintaining the availability, efficiency, and stability of all production services, production systems, and processes to run reliably and efficiently
* Support, track and resolve system-related incidents and requests within SLA
* Assist in future system planning and implementation
* Optimization of current systems
* Exploring new technologies and trends (e.g. cloud-based services)
* Provide reporting to management
* Complete Service desk requests logged by clients
* Escalating errors to the development team
* System deploys
Qualifications and Experience:
* Matric essential
* MCITP, MCSE, N+ advantageous
* SQL query writing experience
* Administrative webserver experience: IIS, Apache, and tomcat.
* Virtualization, private & public cloud technical competence
* Backup monitoring and troubleshooting
* Logfile analysis
* IIS, Apache, and tomcat management
* Good communication and documentation skills
* Windows and Linux/Unix OS with optional command-line skills
* Application server configuration and support: JBOSS, Tomcat
* Experience in monitoring and troubleshooting tools
* Automate repetitive tasks through scripting
* Network protocols and connectivity troubleshooting
* VMware and Nutanix technologies
* Functional knowledge of enterprise storage
* Knowledge of High Availability (HA) and Disaster Recovery (DR) options
* Knowledge of basic Business Process Management
R 30 000.00 - R 40 000.00 CTC per month. Plus overtime and standby.
Qualifications and Experience:
* Matric essential
* MCITP, MCSE, N+ advantageous
* SQL query writing experience
* Administrative webserver exp
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzg3NTFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137285&xid=1555_8751
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*Reference: JHB005723-Tebog-1*
We are looking for Incident Coordinator/Service Desk Agent who will responsible to provide a single point of contact for the customer. The role is in place to manage and coordinate incidents and requests from initiation to completion. The Service Desk Agent is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes. Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.
*Key Skills/Competencies:*
* Matric
* ITIL Foundation
* Qualifications pertaining to the customer service industry
* Must be able to use Microsoft Office
* Proficient data entry skills
* Proficient in English
* 2+ years’ experience in a service desk role
* Ability to effectively handle multiple tasks in a fast paced environment
* Demonstrated verbal communication skills and ability to convey information clearly and effectively
* Must have the ability to drive results.
* Must be customer centric
*Responsibilities:*
* Understand ordering and tracking of parts
* Understand Engineer scheduling processes
* Knowledge and/or undertraining of parts shipping procedures and systems
* A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
* A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level Agreements.
* Effective verbal and written communication to the customer is a primary requirement for this role. This role must be available to the customer and must ensure that vital information is communicated to the customer.
* A Service Desk Agent is responsible to drive various resolver parties internally and externally toward achieving resolution within SLA. This extends to the management and coordination of a request until total closure.
* Adherence to call lifecycle processes and procedures.
* Ensure the phone is always answered timeously and in a professional manner
* Display professional, helpful, responsive behavior and willingness to assist the users at all times
* Ensure 98% of all calls are answered within 30 seconds.
* Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
* Provide a professional and efficient communication between the business and the customer
* Ensure the call classification matches the call description
* Ensure detailed and accurate solution is captured into the call when resolving the call
* Responsible for taking ownership of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle
* Act as the single point of contact (SPOC)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzgzOTRfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137113&xid=1555_8394
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New Work, New Challenges!! Join one of the most exciting top companies in the eyeglass manufacturing industry.
This role requires an individual who’s Hands-on and has practical approach with attention to detail. Must be able to Produce new initiatives / processes to improve on all-round effectiveness and performance.
You will be required to Identify and scope opportunities for improvement / innovation; Ensure extensive testing of new and regular testing of existing solutions to ensure quality and accuracy of BI delivered
You will need to have extensive knowledge in CRM, service desk, product owners and Microsoft SQL Server 2016 and upwards.
Apply now if this is you!
*Requirements:*
* Degree in IT or Equivalent
* Minimum of 3 years working experience with C#
* SSRS
* SSIS
* SSAS
* T-SQL
* C#
* .Net
*Reference Number* for this position is *FM53848* which is a *Permanent* position based in *Johannesburg *offering a cost to company salary of *R700k per annum *negotiable on experience and ability. Contact Fhumudzani on* *(fhumudzanim@e-merge.co.za)(mailto:fhumudzanim@e-merge.co.za) or call her on( 011 463 3633)(callto:011%20463%203633) to discuss this and other opportunities.
Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website (www.e-merge.co.za)(http://www.e-merge.co.za) for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE4ODFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134130&xid=1555_1881
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Purpose of the JobThe purpose of the role is to develop and support deliverables as determined by the business need for Operational Management Information, Internal data requirements, and external reporting requirements.Support of the evolving Data and Insights capability.Job related skills:The individual is expected to demonstrate the following critical skills for fulfilling the role:Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.Customer service: Commits to achieving high-quality results and provides prompt, suitable, and personalised service to customers that meet their needs. Take personal accountability for delivery.Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.Analytical thinking: Understand a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.Resilience: Responds to stressful situations calmly and proactively and keeps self and team focused on balancing personal energy with business results.Teamwork and cooperation: Cooperate with others to accomplish common goals.Persuading and influencing: The capacity to persuade, convince, and influence others to achieve desired results.Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.Trust and integrity: Show sincerity, honesty, and consistency in words and actions.QualificationsRelevant Commerce degree in IT, Finance, Economics, Statistics, Investment Management or Business Management.Excellent verbal and written communication skills.Minimum 5 years’ experience in a database development environmentExperienceAt least 5 years’ experience in a Financial Services Customer Service, Asset Manager or an Investment Platform business.Experience in delivering exceptional customer service.Experience in solving complex problems for customers (internal or external).Experience in building successful relationships and working collaboratively across departmental teams.Experience at working in a fast paced, proactive and delivery focused environments.Familiar with Agile project methodology and JIRA Service Desk, JIRA and Confluence processes.Solid understanding of database design principles.Experience in creating re-usable code and apply standards and best practices to that codeStrong SQL or T-SQL or PL/SQL coding skills, and solid understanding of complex ETL packagesWorking Knowledge and Experience using SSIS or similar ETL tool a mustWorking Knowledge and Experience of data warehouse development (development and maintenance of large-scale databases)Working Knowledge and Experience using Qlikview, Qliksense, SSRSWorking Knowledge and Experience on MS PowerBI stack (PowerPivot, PowerView and PowerQuery experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTA0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780048&xid=1108_179044
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Sage 200 Support Consultant | Johannesburg Description: Sage 200 support consultant Budget: 10-15k (Salary dependent on skills and experience) Experience: Must be Sage 200 qualified (LU1-LU7) – Minimum 3 years’ experience.My client who is a Sage BP is seeking a support consultant to join their team. The successful individual will be providing telephonic support and resolution to client queries on the EvolutionS(Sage 200) system. Certification on Sage 200 is essential, as well as experience assisting clients on the Sage 200 system. Duties/Skills:Telephonic and remote support desk assistance on the Sage 200 productProficiency in core modules as well as additional modulesMust have finance/accounting knowledge and understand business financialsExcellent communication skills, both verbal and written.Good time management and organization skillsAble to prioritize and multitask effectivelyBasic SQL knowledge (select & join statements/update statements)Knowledge/skill on Microsoft Office & Microsoft Excel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1OTk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216763&xid=1109_85997
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Hospitality Services Procurement Manager - JHBIntroductionHospitality Procurement Manager required to manage head office procurement department for multiple venues.Duties & Responsibilities* Food and beverage, equipment supplier and product sourcing with best quality and price negotiations* Ensure costs reduced without compromise to quality and maintain supplier service levels* Identify procurement requirements per new contract* Supplier appointment criteria in line with BBBEE & other company policies for BEE and SME suppliers* BBBEE monthly reporting* ISO 9001, POPIA, ESG, HACCP, R638, R146 labeling, SANS 10049 compliance* Procurement policy review and development* Supplier relationship management through visits* Ordering system review and approval of catalogues and product mapping* Reporting on missed savings* Keep abreast of new products* Supplier database and document maintenance and appointing new* Help desk management* Staff management - procurement officers including recruitment, performance, training and development Desired Experience & Qualification* BCom degree or similar* Hospitality/catering industry experience a MUST* Srong Excel and Accpac/Sage 300 skills* Strong communication, negotation, leadership and management* Self-managed, hands on individualPackage & RemunerationR50 000 CTC per month (including Provident Fund), plus travel costs
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMTg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193221&xid=1266_51186
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* Monitoring of customer environments
* Identifying, logging, categorising, prioritizing, investigating, diagnosing, restoring and resolving of Incidents
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Service requests
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Changes
* Identifying, logging, categorising, prioritizing, fulfilling and resolving of Problems
* Maintaining accurate data in the Configuration Management System
* Functional and Hierarchical Escalations
* Peer training and upskilling
* Event Management Process
* Customer Engagement
* Reporting (Daily, weekly and monthly)
* Technical Support
* Compiling Billing Packs
* Participation in the Service Asset and Configuration Management Process
* Supporting customer environments
* SLA Management
* Incident and problem fault finding and resolution (all aspects of the request of incident)
* Document support activities (training and how-to manuals)
* Email, telephony and event source capturing
* Multi Tier environment (engage with multiple customer service and help desks)
* Function related experience: 5 years
* Other experience: 3 years in IT, Fire and Security and Telecommunication fields
* Matric
* Qualification in Networking and Products specific to the Companys Digital Infrastructure product and service catalogue
* Ability to build consensus and relationships with customers (internal and external) and service delivery team.
* Excellent communication skills.
* Intermediate to advance Technical skill level
* Solid understanding of Companys Digital Infrastructure Product and service Catalogue
* Solid understanding of Solution Implementation
* Certification (Networking and Fire and Security)
* Solid understanding and ability in ITSM Processes
* Understanding of the POPIA and GDPR Act
* Function related experience: 5 years
* Other experience: 3 years in IT, Fire and Security and Telecommunication fields
* Matric
* Qualification in Networking and Products specific to the Companys Digital Infrastructure product and service catalogue
* Ability to build consensus and relationships with customers (internal and external) and service delivery team.
* Excellent communication skills.
* Intermediate to advance Technical skill level
* Solid understanding of Companys Digital Infrastructure Product and service Catalogue
* Solid understanding of Solution Implementation
* Certification (Networking and Fire and Security)
* Solid understanding and ability in ITSM Processes
* Understanding of the POPIA and GDPR Act
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY5MDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1264066&xid=1555_69035
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At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 tojoin their dynamic team.
Troubleshooting and Incident resolution with limited assistance from seniors
Understanding of incident prioritization and business impact (SLA and turnaround times)
Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
To update, resolve or close incidents and requests on the service desk system on a daily basis
To perform project related activities and tasks
To perform ad hoc activities for other service lines as required
Daily Incident Management
Capturing incidents & requests
To carry out preventative maintenance
To effectively communicate and provide feedback to key stakeholders
To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
Participation in providing training to customers as required
Produce timely and detailed service reports
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxMjg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251301&xid=1555_61285
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