ERP Application Support Consultant

Job Description:
The successful applicant will be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms.
Duties:
Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queries
Render functional business support to the customer via telephonic, email, Skype and Team Viewer
Understand the client business processes and associated financials
Job Requirements:
BCom or degree in Information Systems would be advantageous
Knowledge and prior experience in accounting systems
Knowledge of databases and application development environments
Minimum of 3-year experience in similar position
Analytical and problem-solving skills with reference to business
Exceptional communication and people skills
Valid Drivers Licence
Willingness to travel within the Gauteng area