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Deputy Head Human Capital Services Group-eThekwini MunicipalityThe Official Website of the eThekwini MunicipalityBy 2030, eThekwini will be South Africas most caring and liveable cityDeputy Head (Human Capital) (Services Group) Details Closing Date 2022/09/30 Reference Number ETH220916-4 Job Number 61000008 Job Title Deputy Head (Human Capital) (Services Group) Job Type Permanent Division Nil Department Services Group Branch Nil Vacancy Group CORPORATE AND HUMAN CAPITAL Reporting To Head (Human Capital) Location Town / City DURBAN Location Province KwaZulu-Natal Location Country South Africa Job Purpose To plan, lead and direct the Human Resource function for the respective Cluster/s serviced, byformulating strategic, short and long term plans encapsulating critical interventions and applicationsnecessary to deliver outputs, managing key functional areas and establishing standards andperformance measure to establish levels of efficiency, controlling statutory requirements andaligning or developing policies and procedures accordingly and managing all aspect of employmentrelations in order to ensure the function is capable of supporting the core business areas of thecluster/s in accomplishing and sustaining a high quality of service and standard through theprovision of a skil
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzE1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1324637&xid=2076_159
2y
1
Responsibilities include: Day-to-day supervision of contractors carrying out O&M work on sites; ensuring SLAS, OLAS, KPI, due dates and specifications are strictly adhered to set objectives.Conduct spot check inspections, job completion assessments, end-to-end maintenance schedule supervision and quality assurance.Complete physical on-site inspections of all sites in assigned cluster within given timelines.Community liaison as applicable.Take ownership of all planned work activities on assigned sites.Recommend new processes where needed to improve quality or on-time delivery.Receive diesel supply from vendor, sign off way bill and site log book.Ensure diesel supply to the site is adequate for every cycle and alert RM on diesel levels on any shortfall.Ensure diesel waybills are delivered to the regional office within stipulated time.Perform vendor warehouse visits at the beginning of every cycle to ensure availability of PPM materials.Confirm daily PPM activities in line with the validation plus using the approved checklist and give feedback to the Regional Maintenance Planner by carrying out spot checks using the PPM Live.Validate snag fixing and provide feedback as appropriate.Identify the need for a non-routine maintenance work and provide detailed information on the site status.Follow up with non-routine maintenance work being carried out and ensure quality and schedule compliance.Coordinate all site cut-over activities and escalate all RMS and Solar Solution issues on sites.Identify the need for asset replacement on site and present business case for the request.Escalate all site access/restriction issues and theft cases as appropriate.Perform integrated site audit on allocated sites.Fill an ATD per decommissioned asset highlighting count and status of assets and forward physical copy to ROM after obtaining vendor sign off.Sign off Job Completion Certificate (JCC).Report Preliminary Acceptance Testing (PAT) status on a daily basis.Escalate issues on site post-takeover to the ROM. General Duties Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.Write and submit reports to the ROM in all matters relating to the regional unit.Manage relationships with partners/vendors.OperationsPerform TSS design analysis and communicate the results with the vendor to generate design drawing.Notify warehouse to source alternative tower from vendors if required.Manually perform TSS design analysis and enter the results in the Design Analysis Tracker database. Maintain up to date Design Analysis Tracker and any other trackers assigned.Analyze pictures and additional documentation sent by the Field Service Engineer.Conduct preliminary analysis of upgrade request.Identify if a site visit is needed from preliminary analysis conducted.Perform site evaluation a
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2y
1
SavedSave
A dynamic Managed IT Services Provider in Durban seeks the expertise & strong leadership of proactive Technical Manager with the ability to translate vision into strategy and guide execution. Your role will entail ensuring Quality and Standards of services provided, and advice offered are upheld while being responsible for the successful functioning of the Technical Team and the service it provides. This will be achieved through ensuring the respective appropriate tooling, platforms, measurements, processes, training, feedback, mentorships, coaching, and review mechanisms are in place for each staff member and team of staff members. The ideal candidate must have a suitable Degree/Diploma and industry-related Certifications, 10+ years experience in IT including 5+ years managing people in a leadership or management role. You will require solid knowledge of MSP RMM Platforms (N-ABLE/Kaseya), VMware/vCenter and Hyper-V & experience with Server OS and associated technologies project management, installation, configuration, and troubleshooting (Windows 2019, 2016, 2012/R2, 2008, 2003, MS Exchange, Office365, AD, security).Duties:Recurring responsibilities - Daily early morning operational checks and coordination of the technical resources. Stay up to date with any active sensitive tickets or tasks, guiding the Technical Team to successful completion both from within the ticket management system and on a face-to-face basis in an effort ensure to all incidents and changes are progressed and cleared within SLA or customer set expectation. Provide ongoing coaching to the Technical Team both in the moment and proactively in training sessions where required. Work in the ticket management system, reviewing and actioning all assigned tickets that need to be dealt with by the Technical Manager. Assist the Service Manager to ensure the daily effective and efficient operations of the Support Operations Team. Function as the internal point of contact for any technical queries to and from the rest of the business. Swiftly act in the event that failure management is required, quickly grasp then take charge, pooling the correct resources and then driving the matter at hand through to resolution. Perform failure investigations as part of failure management through root cause analysis with report back to the customers and management, feeding the information back into the continuous improvement cycle. Deal with staff and customers in an efficient, professional, courteous manner. Communicate critical level status to the Account Management & Executive Teams as required where matters arise. Co-ordinate technical challenges with the Service Manager and Coordinator where required. Occasional visits to site if required for the purpose of training staff or dealing with
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExNzgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197769&xid=1320_11780
2y
1
Main purpose of the job: To assist in training Research Nurses, Assistants, and TraineesLocation: KwaZulu-Natal Key performance areas: To assist with training at different E-Motive sitesAssist research staff in setting up the sites for the intervention phase of the trialEnsure all relevant training documentation is completedComplete and maintain trial documentation in accordance with trial requirementsEnsure that all staff are aware of the correct treatment pathway for patients and time points for data collectionSupport research staff and labor ward staff (of all cadres) based at the sites to ensure the E-MOTIVE intervention and implementation strategies are adhered toCollect information for regular reports on the progress of the trialConduct and lead E-MOTIVE training and conduct site audits/monitoring visits at sites within South Africa and produces audit/monitoring reports as and when requiredCoordinate and respond to queries received from the International Coordinating Centre (ICC) at Birmingham Clinical Trials Unit (BCTU)To assist with admin activities such as meetings, training, etc.Conduct face to face interviews for qualitative researchComply with local institution policies, procedures, standards, and protocols, and collaborate with other health care professionals to ensure these are observedEnsure that the trial is undertaken in accordance with the terms approved by the local Ethics Committee and other local regulatory bodies, if applicableSupport labor ward staff to administer medications safely and according to the E-MOTIVE interventionResponsible for providing training for the E-MOTIVE intervention, supporting and facilitating on-site training to ensure all labor ward staff are well versed in E-MOTIVEMaintain up-to-date knowledge of information procedures to work to the requirements of Good Clinical Practice and local regulatory requirementsAssist the recruitment team with troubleshooting issues related to recruitment/ screening surveyEnsure that the data from the screening survey is uploaded timeously and check that it is complete and available on the secure online platformAssist the assessments team to ensure that baseline and follow-up household surveys are conducted within the timeframe set by the Project ManagerDocument, report to the Data Specialist, and follow-up on any issues with the baseline and follow-up survey software/tabletsSend a daily report of the number of baseline and follow-up surveys completed to the team in Johannesburg making payments for the economic rewardsAssist in contact tracing participants who cannot be reached by their Peer MentorSend all participants enrolled in the trial specified amounts of data at specified intervalsSend all participants enrolled in the trial online surveys at specified intervalsAttend weekly Field Team meetings in Agincourt and assist with troubleshooting field-rel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2OTU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197344&xid=1109_76956
2y
1
SavedSave
*Reference: KZN000198-Teags-1*
Leading Financial Institution is looking for a Head of Sales to join their Commercial Division in Durban.
*Purpose:*
Strategic management of all areas across the business, its people and other resources, to ensure sustainable growth of its consolidated Balance Sheet and Income Statement by identifying business growth opportunities (new markets, new products and new services) and deliver those through the design of the most cost effective delivery channel appropriate to the respective segment, developing appropriate risk management strategies and introduce efficiency improvement measures to an optimal return and maximum stakeholder value.
*Duties and responsibilities*:
* Achievement of net profit growth for business
* Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
* Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
* Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
* Build and maintain strategic relationships with internal and external parties to support the sales strategy
* Manage the growth of active customer Account Base to increase client base
* Maximise Business Portfolio cross sell opportunities and strengthen client relationships
* Facilitate channel migration of customers to ensure most effective way of banking customers
* Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
* Define a portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities.
* Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
* Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing sales activities with the specific aim to increase sales efficiencies of the team
* Keep up to date with financial and economic developments to inform and support clients and provide clear analysis for all business processes and documentation to develop the business
* Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution.· Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution.
* Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
* Manage own devel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE2NjA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1170940&xid=1555_16609
2y
1
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EDUCATION, SKILLS AND QUALIFICATIONS Foundation course in health and safety in the workplaceCertification / qualification in Welding & Fabrication Grade IIAbility to operate all tools and equipment involved in the welding department.Minimum 3 years’ experience as a welder.Energetic, self-motivated and target orientated.Ability to work without supervision in a safe professional mannerThe ability to stay motivated in all circumstancesThe ability to work to tight deadlinesThe ability to pay attention to detailA commitment to excellenceA flexible attitudeACCOUNTABILITIES & RESPONSIBILITY AREAS Actively support the companys Logistics Health, Safety, Environment and Quality vision and values by applying safety practices at work while performing his dutiesBeing in charge of preparing and setting up necessary tools and equipment’s for welding job such as shielded metal arc, gas metal arc or other welding equipment’sClamping, holding, tack-welding, heat-bending, bolting, or grinding spare parts as necessary to satisfy the technical requirements and create a welded final productFabricating new or replacement parts for trucks, trailers, and other such unitsExamining finish products and spare parts and comparing them with samples to check whether the specifications are metConsulting with other mechanics on issues that seem complex to them The ability to be adaptable Strong interpersonal skills Core Competencies: Material SupplyCustoms ClearanceRoad FreightMaterial HandlingStorage and WarehousingOffshore & Onshore Equipment RentalSpecialized Inspection Services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY1MTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1158008&xid=1109_65180
2y
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VACANCY: JUNIOR IMPORTS CO-ORDINATOR – Durban (Home ware)
DUTIES:
• Chasing and coordinating the receiving of quotes from factories and the ordering of samples
• Preparing quotations for customers
• managing amendments & keeping clear records and schedules of what still needs to be amended, updating the list for the merchants.
• communicating with customer and suppliers regarding sourcing and development of products
• Managing filing systems relating to suppliers, samples, quotations, and seasonal product selections
• Keeping fastidious records and an impeccable filing system and schedules regarding: Canton quotes and New Season Developments, Sampling orders, Buy plans & Orders, Amendments
RESPONSIBILTIES:
• Strong computer literacy in MS Word, Excel, and email
• Work experience – 2 years as a Co Ordinator would be ideal.
• Excellent speaking, writing and presentation skills.
• The ability to interact successfully with customers and support staff.
• Candidate needs to be organised, disciplined, and pay attention to detail.
• He/she needs to use their initiative and take responsibility within their position.
Please email: admin1@ritefit.co.za
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.
Consultant Name: Ritefit Admin
13h
1
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HR OFFICER
Level – Mid level.
Introduction
Employer Description
Our client is a Clothing Company with operations Nationwide. This position will be based in their factory in Pinetown.
Duties & Responsibilities
Job Description
You will be responsible for the following key functions:
• HR and IR Documentation and Records
• Dealing with relevant SETA
• Dealing with the relevant Bargaining Council, this is a must.
• Tracking Leave Records and time an attendance
• Responsible for payroll input for Head Office.
• Knowledge of clocking system, printing reports, and analysing data
• Employee Orientation for new Engagements and Terminations
• HR Communication
• Training and Development Support
• Dealing with all IR issues that arise.
• Compliance
Desired Experience & Qualification
Qualifications
• Bachelor’s degree in human resources or relevant HR qualification
Skills
• 4 years’ experience as an HR / IR Officer
• Knowledge of FP&M SETA advantageous
• Must be fluent in Zulu.
• Good organisational skills and must be able to maintain proper record keeping.
• Highly driven and able to communicate effectively with Management and Head office.
• Good interpersonal skills and being able to communicate effectively with all levels in the Factory.
Package & Remuneration
Salary / Package
R250K-R360K Neg
Consultant Name: Ritefit Admin
13h
1
SavedSave
NQF Level 7 with Business Administration and ICT as majors CASP+, CISSP, OSCP, CISM 5 years of experience incorporating desktop support, server support, business systems, security, procurement processes and projectg management. Minimum 5 years at specialist level
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDMwOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1783914&xid=1108_180309
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202443
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
13h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
13h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
13h
1
SavedSave
Our client is looking for a Systems Engineer. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a permanent role based in Durban, Kwa-Zulu Natal.The purpose of the role is to offer programming support and upkeep to manufacturing Systems.BSc Computer ScienceKnowledge of C# and Python programmingExposure to Object-orientated methodology4+ years’ experience in a software development roleHTML5 Development and JavaScript knowledge and experience would be advantageousKnowledge of the full software development life cycle would be advantageousExperience on Microsoft SQL serverDatabase AdministrationMethodicalAnalyticalQuality OrientatedTo develop software code for the assigned tasksCoding according to prescribed standards of qualityFollow the software development processObject-orientated focusSoftware development for Database applications (Process flow control).Maintain Software to the manufacturing requirements of the business.Ensure system availability to the manufacturing line.Maintain documentation and best implement industry best practicesÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODcyNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779602&xid=1108_178724
14h
1
Were Hiring: Environmental, Social, and Governance (ESG) AnalystJoin a team based in Durban and play a key role in integrating ESG principles into their investment strategies. They are looking for an experienced ESG Analyst to support their commitment to sustainability and responsible investing.Key Responsibilities:Support ESG integration within investment decisions.Conduct ESG due diligence and impact analysis.Develop, implement, and monitor ESG policies and processes.Engage in ESG reporting and advisory.Offer training and raise awareness on ESG issues.What We Offer:Competitive salary.A pivotal role in sustainable investment.Opportunities for growth and professional development.Your Profile:Post-Graduate Degree in Business, Finance, Environmental Sciences, or related fields; additional certifications like MBA, MSc, or CFA are advantageous.Minimum 3 years of experience in ESG/sustainability.Deep understanding of ESG matters and policy.Strong analytical, communication, and project management skills.Apply Now! Send your motivation letter, CV, and relevant documents by 19 February 2024.Be a part of our mission to drive sustainable and responsible investments. If you have a passion for ESG and meet our qualifications, apply today!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODgwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779670&xid=1108_178804
14h
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202373
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
14h
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