Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Suggested
Results for quality manager in Jobs in Other
1
SavedSave
Position Overview: As the Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring compliance with policies and procedures. Your primary responsibilities will include personnel management, workplace safety, sales building, food safety, sanitation, profit maximization, and administrative tasks.Key Responsibilities:People:Develop long-term objectives and action plans for personnel development.Demonstrate and enforce leadership behaviors by effectively communicating and setting the pace.Conduct managers meetings, crew opinion surveys, and communication sessions to gather feedback and enhance employee satisfaction.Lead the development and training of all restaurant employees.Administer performance review process for all employees.Ensure adherence to all personnel policies, Equal Employment Opportunity, security, and safety procedures.Manage and enforce people minimums.Complete management schedules using established scheduling principles.Workplace Safety/Security:Enforce all workplace safety policies and procedures, including contractor management.Conduct risk assessments on non-approved equipment and substances.Undertake risk assessments on restaurant-specific issues to ensure employee and customer safety.Maintain emergency procedures and conduct regular practices.Investigate and address incidents promptly.Ensure execution of all security procedures.Maintain physical plant aspects of the restaurant, including landscaping, building, and equipment.Continuously improve workplace safety and maintain records within the restaurant.QSC/Sales Building:Maintain high levels of Quality, Service, Cleanliness (QSC), and Customer Satisfaction.Develop long-term objectives and action plans for QSC and sales building.Measure customer satisfaction and implement strategies to improve loyalty.Maximize sales by understanding the restaurant’s trading area, competitors, and traffic generators.Ensure all systems are current and effective.Implement restaurant extensions of national promotions.Proactively manage volume patterns and promotional activities to maintain operational standards.Implement new products and procedures in the restaurant.Food Safety/Sanitation:Adhere to all food safety and sanitation requirements to ensure compliance.Profit:Manage the restaurant’s profit results by accurately projecting and controlling all P&L line items.Develop long-term objectives and action plans for profit maximization.Administer and verify all deposits and in-restaurant payroll procedures.Ensure accuracy of monthly reports and enforce people policies and procedures.Administration:Complete all daily paperwork, weekly inventories, and statistical reports accurately and on a timely basis.Requirements:Minimum of 3 years of experience in restaurant management, preferably in the fast-food industry.Strong leadership, communication, and interpersonal skills.Ability to prioritize tasks and meet deadlines in a fast-paced environment.Proficiency in Microsoft Office S
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODk1Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1795772&xid=1109_188952
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202421
4h
1
SavedSave
 The Business Manager is responsible for managing, developing, and growing the business and product maximizing its market appeal, optimizing the production capability, maximizing productivity, and presenting the business as the market-leading tube packaging business in Africa and the leading profit maker for the company.  Engineering (Production and Technology): Oversee the production processes and technology implementation within the business unit.Operational Planning horizon of up to 1 year including input into budget, Capex, machine utilisation, labour structures and performance targets.Plan, organise, direct and control optimum operations to meet company and customer’s expectations / performance standards in line with OTIF, budget, costs and quality standards.Optimise production capability through the application of engineering principles and continuous improvement initiatives, inclusive of process improvement and automation, maximizing efficiency and productivity.Ensure adherence to company standards and best practices.Commercial / Development / Marketing: Regularly analyze systems and processes used within the Tubes department and their relevance against the market/customer requests.Investigate and identify new processes/machinery/systems which could be used to create new products requested by customers.Establish commercial and technical feasibility of investing in new processes/machinery/systems.Partner with the marketing team to maximize relevance and market appeal.People Management: Lead, mentor, and develop a high-performing operations team.Build and sustain a positive working environment, promoting a culture which reflects the organisations values, delivers performance and continuous improvement. Implement workforce planning strategies to meet operational demands. Compliance: Ensure all operations comply with relevant company and national legislation and regulations.Stay abreast of changes in regulations and implement necessary adjustments.Collaborate with legal and regulatory affairs teams to address compliance issues. Sales/Logistics/Supply: Optimise logistics and supply chain processes to meet customer expectations.Drive sales growth through effective operational support. Quality Assurance: Develop and implement quality control processes to ensure product/service quality.Analyse data and implement corrective actions to address quality issues.Work closely with quality assurance teams to maintain high standards. Financial: Manage financial focus areas and cash-flow authorities as directed in line with scope of authority (stock and procurement). Reporting and Administration: Reporting as per performance standard and deadline.Project Management: Lead, manage and control various projects. Self – Development and Growth: Realistic assessment of own strengths and development areas and undertake actions to address weaknesses. Self – Development and Growth: Realistic assessment of own strengths and development area
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTM2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1795580&xid=1108_185369
3h
1
SavedSave
JOB DESCRIPTIONThe Operator’s primary purpose is to provide support to the Copperworks area as dictated by operational requirements.Responsibilities (NOT limited to the below): Compliance with approved SOP’sGeneral operation of machines at Copperworks departmentConstant monitoring of machinesMaintaining set quality standardsAssistance and support to service teams during times of maintenance and process interruptsCompliance with OSHA and company policiesMaintaining housekeeping during operationReports and reporting as instructed by supervisorParticipating in scheduled meeting and training programsMaintaining stock levels of process consumablesShift hand-over protocols at work stationMeeting planned targetsQUALIFYING EXPERIENCEGrade 12Previous experience in a production / process environment will be advantageous to successful candidatesBasic mechanical/technical knowledgeBilingual and literate in communication as well as numeracy (calculation requirements)Proactive and quick thinkingQUALIFYING ATTRIBUTESCommitted, hardworking and self-motivatedStrong interpersonal skillsTime management and organizational skillsDisplay a professional work approachAbility to work independently and within a teamExcellent standards in executionFlexible and willing to work overtime and shifts if and when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzUwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1792055&xid=1109_187507
4h
1
SavedSave
Excellent opportunity for a Merchandiser to join this strong Market leader in the Alcoholic Beverage FMCG Industry! This role will be based in Cape Town.Requirements:Must have a valid drivers licenseMust reside in Cape Town.Experience within the Liquor Industry is preferable2-3 years experience as a MerchandiserThe Merchandiser is responsible for effectively and efficiently merchandising products to a set standard in order to grow company brands and visibility.Key ResponsibilitiesOPERATION EXCELLENCEGreet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)Count and determine the stock to be merchandised as per SOPDraw stock requirements (e.g. fill the space immediately after entering a store) according to SOPMerchandise in accordance with SOP and check vintage, product quality on the shelf, stock rotation and price tagKeep shelf and back-up area (e.g. store room) clean, tidy and uncluttered in accordance with housekeeping SOPExecute merchandising activities as per cycle brief.Deliver customer satisfaction by managing customer communicationCommunicate and upkeep knowledge of products and promotions according to the cycle briefEffectively record merchandising activities as per standardExecute calls as per the call cycleAdvise Team Leader on identified opportunities in the storeAdvise Team Leader on out of stocks as per SOPDATA MANAGEMENT AND ANALYSISRecord relevant metrics and competitor activities as per standardEFFECTIVE HUMAN CAPITAL MANAGEMENT AND DEVELOPMENTFollow through to ensure that personal quality and productivity standards are consistently and accurately maintainedPlan and prioritize, demonstrate abilities to manage competing demandsDemonstrate abilities to anticipate and manage changeDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needsMake yourself aware of the dress code and adhere to it (smart casual) as per SOPEFFECTIVE ADMINISTRATIONSubmit required documents to the respective department on time including Proof of Delivery (POD), new account opening and trading term agreement as per the SOPManage and care for company assets issued to you for business useSubmit all expense reports on time as per SOP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NzMzNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1792131&xid=1109_187335
4h
1
SavedSave
Key Account Manager Cape Town Our Property management client is looking for a KAM / Key Account Manager to supply service to premier top-end short-term and medium-term rentals/holiday properties. You need to be extremely passionate and dynamic about real estate, travel, and tourism. Very Client-facing position offering top-notch service to its clients. Salary very negotiable plus benefits like company car, fuel and company cell phone (Hours 9am to 6pm) Min Requirements Relevant Qualification would be a bonusUp to 5 – 7 years of experience as a Key Account Manager within the property short & medium term rentals industryExperience in key account management, real estate, or property management.Knowledge of Software like - PriceLabs, Uplisting, etcExtensive Excel ExperienceFinancial acumen, with experience in budget management and financial reporting.Ability to work flexibly, including outside normal business hours, and willingness to travel as required.ResponsibilitiesMaintaining and enhancing relationships with property owners, ensuring the highest level of service.General management responsibilities, operational excellence, and a commitment to the growth of the business.Client Relationship ManagementBuild and maintain strong, long-lasting relationships with property ownersStrategically grow the portfolio of properties under management to 200 or moreIdentifying opportunities for acquisition and onboarding new properties.Oversee the daily operations of property managementEnsuring all properties are maintained to the highest standards, and guest experiences are exceptional.Streamline cash flow processes, especially effective moderation of company expenses to maintain profitability.Implement and manage strategic initiatives aimed at maximizing rental income through tailored short-term and medium-term rental strategiesEnsure all property management activities comply with relevant laws, regulations, and company policiesMaintaining the highest standards of professionalism and service quality. Apply online FROGG Recruitment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzY0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791894&xid=1108_183645
4h
1
SavedSave
Maintenance Manager (Canning)R950k (neg) plus bonusCape TownExcellent career opportunity with leading listed FMCG Group for experience Maintenance Manager. Reporting to the Manufacturing Executive you will be responsible for the maintenance actives for 3 canneries.Key performance areas:Provide support to production to ensure processes are safe, consistent, effective and efficient.Ensure that equipment meets the capacity and quality demands required by production.Effective equipment measurement and documentation of problems and root cause analysis.Responsible to design modifications, new equipment.System developmentEnsure machine capabilities are documented with action plans for improvement and implementation demonstrated.Implement site planned maintenance, development procedures and standards in accordance with legislative requirements and internal policy and proceduresManage costs and budget for the maintenance function of factories.Identify and initiate plant capital expenditure in line with company policies and proceduresPlan, schedule and control project implementation for costs, timelines, quality and adherence to standards and EHS requirementsEvaluate and select service providers for site development services with emphasis on furthering the companys objectives regarding BEEMonitor cost of projects and ensure continuous implementation of programmes for cost reductions.Responsible for company adherence to all legislative requirements Qualifications and experienceBSc or BTech Degree in Mechanical or Electrical Engineering5 to 10 years’ experience in a manufacturing environment, ideally food processing.MS Office suite, AutoCad and MS ProjectsSAP knowledge, specifically with regard to maintenance, capex and production
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzM5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791547&xid=1108_183395
4h
1
SavedSave
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Desktop Support Engineer I. If youre a master of all things tech and have a passion for solving complex problems, then we want you on our team.   What you’ll do:General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentSet up and preparation of hardware for distribution to users.Achieve expected SLA, quality requirements and KPIs to support client contract objectives.Excellent verbal communication to deliver remote or telephonic support.Effective time and call management to support contractual objectives.Effective use of Call Management systems and tools to effectively measure delivery of services.Ensure effective resolution of calls within agreed timelines at expected service quality.Timeous escalation to ensure resolution within agreed timelines.Frequent and appropriate communication with users’ resolution progress of incidents and requestsYour expertise:5-7 Years of IT Experience in Desktop and end-user SupportMust be experienced in Microsoft environment, practical approach, IT generalistNetwork Support would be advantageousQualifications required:A+, N+, Microsoft Certification would be advantageousOffice 365 FundamentalsOther information applicable to the opportunity:Permanent PositionLocation: Cape TownWork Environment: Standard office environment.Physical Demands: Assist occasionally with moving or installing computer hardwareTravel: No traveling required. Will be based on-site at the client premises in Claremont.Why work for us?If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTE4NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1795202&xid=1108_185185
4h
1
KEY ACCOUNTABILITIESDirect and manage project development from beginning to end.Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.Develop full-scale project plans and associated communications documents.Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.Liaise with project stakeholders on an ongoing basis.Estimate the resources and participants needed to achieve project goals.Draft and submit budget proposals, and recommend subsequent budget changes where necessary.Where required, negotiate with other department managers for the acquisition of required personnel from within the company.Determine and assess the need for additional staff and / or consultants and make the appropriate recruitments if necessary during project cycle.Set and continually manage project expectations with team members and other stakeholders.Responsible Health and Safety compliance.ISO process compliance.Identify and resolve issues and conflicts within the project team.Identify and manage project dependencies and critical path.Plan and schedule project timelines and milestones using appropriate tools.Track project milestones and deliverables.Develop and deliver progress reports, proposals, requirements documentation and presentations.Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.Proactively manage changes in project scope, identify potential crises and devise contingency plans.Define project success criteria and disseminate them to involved parties throughout project life cycle.Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.Build, develop and grow any business relationships vital to the success of the project.Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.Develop best practices and tools for project execution and management.Control of project financial performance and reporting.Ensuring effective final commissioning and handover.Sourcing of materials and equipment within specification and at lowest cost.PERFORMANCE INDICATORSEfficiency in solving IT infrastructure problems.Analytical capabilities; Effectiveness of selected solutions.Delays in escalating complex/non-routine problems.Communication skills; Teamwork skills. Quality of work.Ability to track systems performance Acquired knowledge and skills.Cleanliness of work area; Compliance with HSE practices and procedures.Quality of prepared reports;Promptness and Accuracy of provided information to end-users; QUALIFICATIONS, EXPERIENCE AND SKILLSTechnical HVAC knowledge. Preferably a Degree in Mechanical/Electrical Engineering or equivalent.10 years direct work experience in an HVAC project management capacity, includ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTI2N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1795163&xid=1108_185267
4h
1
SavedSave
Our client, a dynamic investment boutique team, seeks an exceptional and experienced Client Onboarding Specialist to join them! This role requires someone who is able to provide a high level and high quality client experience to their clients. This team has experienced great growth, and is looking for a suitable candidate who not only brings with them previous relevant experience, but must possess a passion for the client services space. You need to be someone who is able to be proactive and fast-acting and have excellent interpersonal and communication skills, too! This role will suite someone with a positive attitude and who is a problem solver who is comfortable working within the demands of an investment client services space. Responsibilities:Ensuring a positive and professional client service experienceProviding exceptional client service across carious channels such as phone, email, online, and in-personProviding clients with technical assistance on our productsEnsuring urgent matters are escalated for prompt resolutionProactively following up and assisting clients in obtaining outstanding informationWhere applicable, assisting clients with the completion of forms and obtaining any other relevant informationUndertaking client due diligence checks and determining the nature and level of due diligence required to comply with Anti-Money Laundering RegulationsValidating KYC documentationFollow up on onboarding progress with administratorsRequirements: Minimum of ideally a completed business degree or if qualified by experience, we want to hear from you, too!Must have a solid grasp of Anti-Money Laundering RegulationsUnderstanding of the AML requirements for a wide range of client types such as individuals, trusts, charities, and corporate entities Self-motivated team player with meticulous attention to detailAble to manage and prioritize tasks effectively within a demanding team environmentYou are diligent and are passionate about meeting your deadlinesClient centric and professional who thrives in a genuinely dynamic environmentExcellent command of English both written and verbal, and able to provide an exceptional client experience as a resultPlease note that if you have not heard from us within 2 weeks of your application, please consider it as unsuccessful for this particular role. Please do though continue to follow us online and apply for suitable opportunities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODUzMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794796&xid=1109_188531
4h
1
SavedSave
Are you a seasoned Programme Manager looking for your next challenge? Were seeking an exceptional individual to oversee the delivery of strategic programs and initiatives. In this role, youll have the opportunity to work with cross-functional teams, drive innovation, and deliver impactful results for our organization and clients.What you’ll do:Programme Management: Lead and manage the end-to-end lifecycle of multiple projects, ensuring timely delivery and specified quality outcomes.Benefits Management: Ensure that the Business Case ROI remains relevant and updated. Forecast and track benefit(s), ensuring that epic delivery is linked to the company OKRs.Team Leadership: Lead cross-functional teams, providing guidance, motivation, and support to ensure collaboration and achievement of epics. Ensure that the team is aligned and focused on outcomes.Stakeholder Engagement: Establish and maintain effective relationships and communication with stakeholders, ensuring their needs and expectations are understood, managed, and addressed.Budget Management: Manage program budgets, perform accurate forecasting, track expenses, and ensure that the allocated budget is utilized effectively and efficiently.Risk Issue Management: Identify potential risks and issues and develop mitigation strategies to ensure successful program delivery.Quality Assurance: Implement and monitor quality control measures to guarantee the delivery of high-quality outcomes.Reporting and Documentation: Prepare high-quality reports, documentation, and presentations as required for relevant meetings, forums, and stakeholders.Dependency Management: Identifies dependencies and inter-dependencies between programs/projects and actively manages these.Continuous Improvement: Evaluate program effectiveness, identify areas for improvement, and implement enhancements to optimize outcomes.Capacity management: Ensure adequate capacity for the required Epic delivery.Vendor Management: May be required to manage 3rd party vendors together with their respective service delivery and standards.Operational Business readiness: Ensures that all organizational elements of the program are addressed, integrated, and handed over to the relevant Business Owner.Your Expertise:Relevant Agile certification.5+ years’ experience in people leadership of a medium to large team.5+ years’ experience in Programme Management.3+ years’ working experience in an Agile or SAFe environment.Qualifications Required:Bachelor’s Degree or relevant tertiary qualification.Relevant Project Management certification.Personal Attributes:Essential: Familiarity with both traditional and agile project management tools and frameworksExcellent written and verbal communication skillsAbility to comprehend information in verbal and written communication.Ability to operate in a highly pressured and ambiguous environment.Ability to build and maintain a healthy, collaborative, and productive team culture.Exceptional interpersonal and rela
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDkxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794889&xid=1108_184914
4h
1
SavedSave
Systems Developer Market-Related Salary Cape Town Excellent career opportunity with a fast-growing FMCG company based in Cape Town for a Systems Developer. Reporting to the Systems Development Manager, you will be responsible for the documentation, development, installation, testing and maintenance of software systems, including integration-related projects to help the business be more efficient and provide better service. Key Performance AreasApplication developmentFull lifecycle application developmentDesigning, coding, and debugging applications in various software languages.Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysisObject-oriented Design and Analysis (OOA and OOD)Software modelling and simulationFront-end graphical user interface designSoftware testing and quality assuranceSupport, maintain and document software functionality.Integrate software with existing systems.ComplianceMaintain standards compliance.Participate in code build and release processes.Qualifications and experience 5+ years experience in full lifecycle software application development (SDLC)5+ years experience developing C# and .Net (incl min. 3 years’ experience using .Net Core)5+ years experience developing WebAPI / web services / REST.5+ years MS SQL server / T-SQL or similar5+ years experience in HTML, JavaScript/Typescript, CSS5+ years experience in Object-oriented Design and Analysis (OOA and OOD)5+ years of experience developing web apps.Experience with Azure DevOpsValid drivers license – Code 08
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTExNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794895&xid=1108_185114
4h
1
SavedSave
Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. Lets rock the tech world together!We are seeking a Desktop Engineer I to join our team in Cape Town. As a Desktop Engineer I youll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What you’ll do:General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentSet up and preparation of hardware for distribution to users.Achieve expected SLA, quality requirements and KPIs to support client contract objectives.Excellent verbal communication to deliver remote or telephonic support.Effective time and call management to support contractual objectives.Effective use of Call Management systems and tools to effectively measure delivery of services.Ensure effective resolution of calls within agreed timelines at expected service quality.Timeous escalation to ensure resolution within agreed timelines.Frequent and appropriate communication with users’ resolution progress of incidents and requestsYour expertise:5-7 Years of IT Experience in Desktop and end-user SupportMust be experienced in Microsoft environment, practical approach, IT generalistNetwork Support would be advantageousQualifications required:A+, N+, Any Microsoft Certification would be advantageousOffice 365 FundamentalsOther information applicable to the opportunity:Permanent PositionLocation: Cape TownWork Environment: Standard office environment.Physical Demands: Assist occasionally with moving or installing computer hardwareTravel: No traveling required. Will be based on-site at the client premisesWhy work for us?If the daily grind makes you wonder if theres more to life than work, get ready to discover a professional journey that embraces excellence without compromise.Youve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, were challengers, disruptors, and innovators. Were a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. Were talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDkxNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794890&xid=1108_184915
4h
1
SavedSave
Our client based in Cape Town, within the cryptocurrency industry, is an online trading brokerage providing one of the world’s best trading experiences and is now in search of a Success Manager. Our client prides themselves in providing quality services and ensures the best working experience and career growth for its candidates.This position requires a persuasive, proactive and driven individual with strong communication, relationship building and negotiation skills. The primary focus is to upsell the client’s trading platform by addressing customers’ needs based on a needs analysis, providing exceptional service, and offering suitable online trading opportunities and upgrades.KEY RESPONSIBILITIES:• Retention of Clients: build and maintain strong relationships through regular communication and exceptional customer service, understanding of customer’s needs, address concerns, risk management and ensure high customer satisfaction levels.• Upselling and Cross-Selling: identify markets to upsell and cross-sell trading opportunities to existing customers by understanding their evolving needs and present appropriate information to increase the client’s revenue and profitability.• Collaboration: Collaborate with internal teams to address issues or factors that may impact customers decisions to ensure a cohesive approach to customer retention, maximising on opportunities and the client’s revenue growth.• Relationship Management: Conduct regular check-ins and customer outreach to ensure customers are utilizing our platform and trading opportunities effectively, by offering training, guidance and support creating an opportunity to upsell and maximising on the client’s revenue potential.• Resolution: Act as a point of contact for customers concerns and complaints, collaborate with relevant departments to resolve issues and concerns promptly to maintain the customer relationship and overall customer satisfaction.• Sales Performance: Meet and exceed daily, monthly, quarterly customer retention, sales and upselling targets.• Customer Feedback: Gather feedback from customers with regards to the client and their trading experience on our platform and provide insights to the CEO, internal departments and marketing teams to improve offering and overall customer experience.• Trading Market Knowledge: Stay up to date with trading trends, platforms, business news and market dynamics and utilize this knowledge to develop selling strategies for increasing client retention, upselling and overall customer satisfaction.• Reporting and Analysis: Maintain accurate records of customer interactions, records, trends and trading activities, preparing regular reports on performance, risk management and client feedback and progression.• Risk ManagementQUALIFICATIONS AND SKILLS:• Bachelor’s degree in business, Economics, Sales experience or Finance.• 5 years + proven experience in a high performing sales environment, account management and or/finance.• 5 years + online trading ex
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODYwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794736&xid=1109_188607
4h
1
Main Purpose:To lead and manage the optimization of a retail brand pricing strategy. To collaborate with cross-functional teams, including IT, business operations, and data analytics, to drive data-driven decision-making and leverage technology to achieve business goals. This role requires a strong understanding of business processes, IT systems, and data analytics.Key Responsibilities:Analyze the effects of the pricing strategy and collaborate with cross-functional teams to identify improvement opportunitiesAnalyze performance in relation to competitors and make recommendationsWork with business stakeholders to define product strategies by ensuring that all sales & profit opportunities are identified & maximizedDefine pricing rules and demonstrate benefit through pricing ladders linked to product/brand performanceResearch competitor promotional pricing trends and provide insights to the project teams to enhance competitive advantageAssist Fashion, Beauty & Home in identifying opportunities to achieving strategic objectives using the Product Performance matrixBusiness Process Optimization: Collaborate with cross-functional teams to identify process improvement opportunities. Utilize data analysis to identify inefficiencies, bottlenecks, and areas for optimization. Propose and implement process changes to enhance operational efficiency and effectivenessProduct Strategy Development: Work with business stakeholders to define product strategies aligned with business objectives. Translate business requirements into product features and capabilities. Conduct market research, competitor analysis, and customer interviews to inform product strategyStakeholder Collaboration: Collaborate with various stakeholders, including business operations, IT teams, data analysts, and senior management, to gather requirements, define business needs, and align strategies. Facilitate communication and ensure cross-functional coordination to achieve business and product goalsProject Management: Lead and oversee Fashion, Beauty & Home Pricing, Markdown & Promotion projects related to business systems, data analytics, and process improvement initiatives. Define project requirements, create project plans, and coordinate implementation efforts with IT teams and stakeholders. Ensure timely delivery of projects and manage any potential risks or issuesData Governance and Quality: Implement data governance processes to ensure data integrity, security, and compliance. Collaborate with data governance teams to define data standards, policies, and procedures. Establish data quality controls and monitor data accuracy and consistencyContinuous Improvement: Continuously evaluate and improve business processes, IT systems, and data analytics capabilities. Stay abreast of emerging technologies, industry trends, and best practices to drive innovation and efficiency within the organizationJob Requirements:Bachelors degree in business, computer science, data analytics, or a related field (
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODQ0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794787&xid=1109_188445
4h
1
SavedSave
About PBT Group:PBT Group is a dynamic and innovative organization at the forefront of the information technology and data management industry. We are looking for a passionate Java Developer who thrives on the challenge of maintaining and enhancing existing systems. If you have a proven track record in system maintenance and are driven by a desire to continually improve, we want you to be part of our team.Job Description:As a Java Developer specializing in system maintenance, you will play a critical role in our organizations ongoing success. You will work in a dynamic production environment with short, regular release cycles, which necessitates agility in analysis, design, and implementation. Your primary objective will be to deliver high-quality outputs while interpreting specifications and facilitating understanding throughout the development process. Key Responsibilities:Interpret specifications and engage in detailed questioning to ensure clear understanding.Maintain and enhance existing applications, ensuring they meet evolving requirements.Provide support to the Test team, Analysts, and other stakeholders to facilitate the successful completion of projects.Collaborate with cross-functional teams to identify and address system issues promptly.Continuously improve code quality and maintain best practices.Core Skills:Strong proficiency in Java EE6 or higher.Solid knowledge of SQL.Proficiency in JavaScript.Experience with Spring Batch.Competency in Object-Relational Mapping (ORM), particularly Hibernate.Ability in data modeling.Skilled in unit testing and code refactoring.Additional Skills (Advantageous):Experience with Maven for project build management.Familiarity with GIT for version control.Knowledge of ODM (Business Rules Engine).Exposure to BPM (Business Process Manager Engine).Understanding of Test-Driven Development (TDD).Strong grasp of Object-Oriented (OO) concepts and their implementation.Familiarity with an agile development environment.Knowledge of testing frameworks, including BDD, Stepdefinition, Cucumber, and Selenium.Prior experience in the Financial Services industry.Why PBT Group:At PBT Group, we encourage innovation and professional growth. We offer a dynamic and inclusive work environment that values quality and continuous learning. As part of our team, you will have the opportunity to make a significant impact on the systems that power our organization. * In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NTAxMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794625&xid=1108_185010
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202643
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202647
4h
1
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Commercial Business Insurance Sales Consultant to join their team.
Job Purpose:
The Sales Consultant will assists in planning and implementing pursuit of strategic opportunities for Business Insurance, by cultivating client relationships or other commercial relationships and identifying new markets for Business Insurance products or services.
Responsibilities:
Business Development
• Monitor and assess sales and market data for a specific geographic region and market segment; and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed Customer Relationship Development / Prospecting
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer Organisation and to enable effective two-way flow of information and resolution of issues Customer Needs Clarification
• Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer Organisation; gather and analyses relevant information; and gain agreement to a statement of customer requirements Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the Organisation that meet the customers needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customers agreement Sales Opportunities Creation
• Develop a personal network within the business sector and represent the Organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Organisation, its products, and its services Customer Relationship Management / Account Management
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Customer Relationship Management (CRM) Data
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the Organisation has quality data to enable effective customer retention a...Job Reference #: 202626
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
4h
Save this search and get notified
when new items are posted!
