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* Responsible for leading the collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to the company. * Developing and delivering operational quality improvement that results in highly predictable and effective collections. * Effective management of resources * Building customer relationships and driving superior service levels * Leading a data and technology driven approach to collections * Develop, implement, and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies guidelines. QUALIFICATONS and EXPERIENCE * Minimum of 3-year financial degree * Post Graduate degree will be advantageous * Minimum of 5 years experience in collections and credit management, with 3 years experience in supervisory or management role * Experience working in a medium to large organization POSITION OUTPUTS Strategic Input: * Strong leadership skills with an ability to motivate direct reports * Setting objectives for the collections team that align with the departments/organisations goals * Directly accountable for operationalising the strategic company collections and credit management related objectives and will drive performance and execution. Operational Planning: * Proven ability plan strategically and set clear operational priorities * Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness * Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companys guidelines. * Monitor primary control execution and updates as and when required. Operations and Service Enhancement: * This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team. * Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence * Build operational rigor across the collections function, resulting in overall operating plan attainment - standardised work, performance metrics and operating rhythm * Apply lean thinking to improve processes and identify opportunities for digitisation (Leveraging existing capabilities, Self-Service, robotic process automation, etc.) * Establish consistent collections processes across multiple systems * Ability to lead, direct, train and manage team * Create a center of excellence to ensure collections processes are accretive to positive cash flow Credit Management and Risk Assessment: * Drive adherence to policies, processes and procedures * Set targets and KPIs for collections and drive the achieve these targets. * Liaise with stakeholders regarding data and required information on ke https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185764&xid=1554_10140

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* Lead the technical design and support the delivery of business capabilities on one more of our online platforms - web portal, mobile app, USSD, chat & other digital channels. * Responsible for the end-to-end technical of design of the sales and service journeys across a diverse set of products including mobile, broadband, gaming, video, content, IOT, mobile money, insurance. * Teams will operate in a squad and deliver capabilities and feature sets using the agile way of work. * Provide the necessary leadership to support the development of the technical solutions and must ensure that the solutions meet business needs and align with architectural standards & guidelines. * Produce designs for managing the organizations portfolio of to be and as is solutions - including systems (applications, processes and information), shared infrastructure services, and shared application service components to enable and drive targeted business outcomes. QUALIFICATONS and EXPERIENCE * Bachelors degree in computer science, information-technology, engineering, system analysis or a related study with equivalent experience * Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development * Exposure to multiple, diverse technologies, platforms and processing environments * Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models * Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt * Experience working in a Telecoms, Retail, Video, Content, Gaming industry is advantages * Experience developing architecture blueprints, solution designs, strategies and roadmaps * Experience delivering presentations to senior-management and technical audiences POSITION OUTPUTS Translates Business Strategy into Solutions Architecture: * Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organizations targeted business outcomes. * Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. * Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. * Analyzes the technology industry, competitors and market trends, and determines their potential impact on the enterprise. * Provides deliverables like standard defini https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNDQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188778&xid=1554_10448

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