Manager: Collections

* Responsible for leading the collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to the company. * Developing and delivering operational quality improvement that results in highly predictable and effective collections. * Effective management of resources * Building customer relationships and driving superior service levels * Leading a data and technology driven approach to collections * Develop, implement, and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies' guidelines. QUALIFICATONS and EXPERIENCE * Minimum of 3-year financial degree * Post Graduate degree will be advantageous * Minimum of 5 years' experience in collections and credit management, with 3 years' experience in supervisory or management role * Experience working in a medium to large organization POSITION OUTPUTS Strategic Input: * Strong leadership skills with an ability to motivate direct reports * Setting objectives for the collections team that align with the department's/organisation's goals * Directly accountable for operationalising the strategic company collections and credit management related objectives and will drive performance and execution. Operational Planning: * Proven ability plan strategically and set clear operational priorities * Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness * Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to company's guidelines. * Monitor primary control execution and updates as and when required. Operations and Service Enhancement: * This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team. * Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence * Build operational rigor across the collections function, resulting in overall operating plan attainment - standardised work, performance metrics and operating rhythm * Apply lean thinking to improve processes and identify opportunities for digitisation (Leveraging existing capabilities, Self-Service, robotic process automation, etc.) * Establish consistent collections processes across multiple systems * Ability to lead, direct, train and manage team * Create a center of excellence to ensure collections processes are accretive to positive cash flow Credit Management and Risk Assessment: * Drive adherence to policies, processes and procedures * Set targets and KPI's for collections and drive the achieve these targets. * Liaise with stakeholders regarding data and required information on ke